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Digital and Loyalty Marketing Manager

AIS
Full-time
On-site
Bangkok, Krung Thep Maha Nakhon, Thailand

πŸ“Œ Core Information

πŸ”Ή Job Title: Digital and Loyalty Marketing Manager

πŸ”Ή Company: Advanced Info Service Public Company Limited (AIS)

πŸ”Ή Location: Bangkok, Krung Thep Maha Nakhon, Thailand

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Telecommunications

πŸ”Ή Date Posted: May 22, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Developing and refining customer segmentation strategies through data analysis and insight generation
  • Collaborating cross-functionally with marketing, sales, and product teams to drive targeted engagement and strategy improvement
  • Managing a team and coordinating cross-functional efforts to achieve marketing objectives
  • Monitoring market and customer trends to update segmentation strategies accordingly

ASSUMPTION: This role requires a strong background in data analysis, customer segmentation, and cross-functional collaboration. The ideal candidate will have experience in marketing, sales, or a related field and be comfortable working with data-driven insights to inform strategy.

πŸ“‹ Key Responsibilities

βœ… Develop, oversee, and continuously refine customer segmentation frameworks and models

βœ… Analyze customer data to identify meaningful segments based on behavior, demographics, and needs

βœ… Lead data collection, analysis, and interpretation efforts

βœ… Generate actionable segment insights for marketing campaigns, product development, and customer engagement initiatives

βœ… Collaborate with marketing, sales, and product teams to craft tailored strategies for each segment

βœ… Manage segmentation team and coordinate cross-functional efforts

βœ… Monitor market and customer trends to update segmentation strategies accordingly

ASSUMPTION: This role requires a strong analytical mindset and the ability to translate complex data into actionable insights. The ideal candidate will be comfortable working with data and using it to inform marketing strategy.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, Statistics, or a related field

Experience: 2-5 years of experience in marketing, customer segmentation, or a related field

Required Skills:

  • Customer segmentation
  • Data analysis
  • Insight generation
  • Marketing campaigns
  • Product development
  • Customer engagement
  • Cross-functional collaboration
  • Team management
  • Market trends monitoring

Preferred Skills:

  • Experience with customer relationship management (CRM) software
  • Fluency in Thai and English

ASSUMPTION: While a background in marketing or a related field is essential for this role, the ideal candidate will also have strong analytical skills and be comfortable working with data.

πŸ’° Compensation & Benefits

Salary Range: Based on industry standards for a Marketing Manager role in Bangkok, the estimated salary range is 500,000 - 800,000 THB per year.

Benefits:

  • Health insurance
  • Retirement plan
  • Performance-based bonuses
  • On-site parking

Working Hours: Full-time position with standard office hours (Monday-Friday, 8:30 AM - 5:30 PM) and occasional overtime as needed

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Advanced Info Service Public Company Limited (AIS) is a leading telecommunications company in Thailand, providing mobile, broadband, and digital services to over 45 million subscribers.

Company Size: AIS is a large corporation with over 10,000 employees, offering a structured work environment with ample opportunities for growth and development.

Founded: AIS was founded in 1990 and has since grown to become the largest mobile operator in Thailand.

Company Description:

  • AIS is committed to providing the best services to help people fulfill their dreams
  • The company strives to be a Cognitive Tech-Co, supporting a robust digital infrastructure for Thailand and boosting the industrial sector's competitive potential
  • AIS offers a wide range of services, including mobile phones, high-speed home broadband, and digital services in video, the Cloud, digital payments, the Internet of Things (IoT), AIS eSports, and AIS Insurance Service

Company Specialties:

  • Telecommunications
  • Mobile services
  • Broadband services
  • Digital services
  • Customer engagement

Company Website: http://www.ais.th

ASSUMPTION: AIS is a well-established company in the telecommunications industry, offering a stable work environment with opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: This role is suitable for mid-career professionals with 2-5 years of experience in marketing, customer segmentation, or a related field.

Reporting Structure: The Digital and Loyalty Marketing Manager will report directly to the Head of Marketing and collaborate with cross-functional teams, including sales and product development.

Work Arrangement: This is an on-site position based in Bangkok, with standard office hours and occasional overtime as needed.

Growth Opportunities:

  • Advancement to a senior marketing role within the company
  • Expansion into other areas of the business, such as product development or sales
  • International assignments or secondments, depending on business needs

ASSUMPTION: This role offers opportunities for career growth and development within a large, established company in the telecommunications industry.

🌍 Location & Work Environment

Office Type: AIS has a modern, well-equipped office in Bangkok, providing a comfortable and collaborative work environment.

Office Location(s): 414 Phaholyothin Rd., Phayathai, Bangkok, 10400, TH

Geographic Context:

  • Bangkok is a bustling city with a vibrant culture and numerous entertainment options
  • The office is conveniently located near public transportation and shopping centers
  • Bangkok offers a mix of traditional and modern attractions, making it an exciting place to live and work

Work Schedule: Full-time position with standard office hours (Monday-Friday, 8:30 AM - 5:30 PM) and occasional overtime as needed

ASSUMPTION: The work environment at AIS is collaborative and supportive, with a focus on teamwork and continuous learning.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Final interview with the head of marketing or another senior leader

Key Assessment Areas:

  • Data analysis and interpretation skills
  • Marketing strategy and planning
  • Cross-functional collaboration and teamwork
  • Problem-solving and critical thinking

Application Tips:

  • Highlight your experience with customer segmentation and data analysis in your resume
  • Tailor your cover letter to demonstrate your understanding of AIS's business and the role's requirements
  • Prepare examples of your work in customer segmentation and marketing strategy to discuss during the interview

ATS Keywords: Customer Segmentation, Data Analysis, Marketing Campaigns, Product Development, Customer Engagement, Cross-Functional Collaboration, Team Management, Market Trends Monitoring

ASSUMPTION: The application process at AIS is competitive, and candidates should be prepared to demonstrate their skills and experience in customer segmentation and marketing strategy.

πŸ› οΈ Tools & Technologies

  • Customer Relationship Management (CRM) software
  • Data analysis tools (e.g., Excel, SQL, Python)
  • Marketing automation platforms (e.g., Marketo, HubSpot)
  • Project management tools (e.g., Asana, Trello)

ASSUMPTION: The ideal candidate will be comfortable using data analysis tools and marketing automation platforms to inform marketing strategy and improve customer engagement.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centricity
  • Innovation and continuous learning
  • Collaboration and teamwork
  • Integrity and accountability

Work Style:

  • Data-driven decision-making
  • Cross-functional collaboration
  • Agile and adaptable
  • Results-oriented

Self-Assessment Questions:

  • How do you approach customer segmentation, and can you provide an example from a previous role?
  • Describe a time when you had to collaborate with cross-functional teams to achieve a marketing objective. What was the outcome?
  • How do you stay up-to-date with market trends and adapt your strategies accordingly?

ASSUMPTION: AIS values candidates who are data-driven, collaborative, and results-oriented, with a strong commitment to customer-centricity and continuous learning.

⚠️ Potential Challenges

  • Working with large datasets and complex data analysis tools
  • Managing cross-functional teams and coordinating efforts across different departments
  • Keeping up with rapidly evolving market trends and customer behaviors
  • Occasional overtime and tight deadlines for marketing campaigns

ASSUMPTION: The ideal candidate will be comfortable working with data and managing cross-functional teams, with a strong ability to adapt to changing market trends and customer behaviors.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a Marketing Manager or Customer Segmentation Manager position in other telecommunications companies
  • However, AIS is one of the largest mobile operators in Thailand, offering unique opportunities for career growth and development
  • This role may also be compared to similar positions in other industries, such as retail or e-commerce, with a focus on customer segmentation and marketing strategy

ASSUMPTION: While this role is similar to other marketing and customer segmentation positions, AIS offers a unique opportunity to work for one of the largest telecommunications companies in Thailand.

πŸ“ Sample Projects

  • Developing a new customer segmentation framework to improve marketing campaign effectiveness
  • Analyzing customer data to identify trends and opportunities for targeted engagement
  • Collaborating with the product development team to launch a new customer loyalty program

ASSUMPTION: These sample projects are intended to provide an idea of the types of initiatives the Digital and Loyalty Marketing Manager may work on, but the specific projects will depend on the company's needs and priorities.

❓ Key Questions to Ask During Interview

  • Can you describe the current customer segmentation framework and how it has evolved over time?
  • How does the marketing team collaborate with other departments, such as sales and product development?
  • What are the biggest challenges facing the marketing team in the next 12 months, and how can this role help address them?
  • How does AIS support the professional development and growth of its employees?
  • What are the key performance indicators (KPIs) used to measure the success of marketing campaigns, and how are they tracked and reported?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the team they will be working with, as well as the opportunities for growth and development.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight your experience with customer segmentation, data analysis, and marketing strategy
  • Write a cover letter that demonstrates your understanding of AIS's business and the role's requirements
  • Prepare examples of your work in customer segmentation and marketing strategy to discuss during the interview
  • Follow up with the recruiter, Buranan Suwanpreecha (ΰΈšΰΈΉΰΈ£ΰΈ™ΰΈ±ΰΈ™ΰΈ—ΰΉŒ ΰΈͺΰΈΈΰΈ§ΰΈ£ΰΈ£ΰΈ“ΰΈ›ΰΈ£ΰΈ΅ΰΈŠΰΈ²), one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.