📌 Core Information
🔹 Job Title: Digital Business Analyst, Lead Generation
🔹 Company: Caterpillar Inc.
🔹 Location: Chicago, Illinois (with option for Peoria, Illinois)
🔹 Job Type: Full-Time
🔹 Category: Technology, Digital and Data
🔹 Date Posted: May 2, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (on-site/remote)
🚀 Job Overview
Key aspects of this role include:
- Collaborating with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Gathering and consolidating feedback from customers and field staff to enhance product usage and resolve problems.
- Answering customer and field support questions, providing guidance, and supporting product integration and infrastructure issues.
- Working with onshore/offshore teams and empowering them to deliver qualitative Prime (new machine) leads through the digital application.
- Managing application product change requests from customers, prospective customers, vendors, and internal staff.
ASSUMPTION: This role requires a strong business analysis background and experience working with technical teams. It involves managing multiple projects simultaneously and requires excellent communication skills to bridge the gap between technical and non-technical stakeholders.
📋 Key Responsibilities
✅ Coordinate with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
✅ Identify, document, and report design, reliability, and maintenance problems and bugs. Gather and consolidate feedback from customers and field staff.
✅ Coordinate with field support specialists and customers to address and resolve problems and expand product usage.
✅ Answer customer and field support questions; provide guidance and support for product integration and infrastructure issues.
✅ Manage application product change requests from customers, prospective customers, vendors, and internal staff.
✅ Design, implement, and evaluate acceptance tests for end-users.
ASSUMPTION: The role involves a mix of technical and business analysis tasks, requiring a strong problem-solving mindset and the ability to work effectively with both technical and non-technical stakeholders.
🎯 Required Qualifications
Education: Typically, a Master or Bachelor degree in Finance, Accounting, Data Science, Engineering, Business Administration, Economics, Marketing, Law, or other related fields.
Experience: Typically, 5+ years of professional experience with 2+ years as a Business Analyst or related role in data manipulation or insights.
Required Skills:
- Business Analysis
- Decision Making and Critical Thinking
- Effective Communications
- Application Change Request Management
- Software Product Business Knowledge
- User Acceptance Testing (UAT)
- SQL/Data Manipulation Knowledge
Preferred Skills:
- Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally
- Knowledge of software change request management
- Working knowledge of strategies, practices, and tools for resolving software problems
- Experience working with onshore/offshore team models
- Demonstrated ability to empower teams
ASSUMPTION: The required skills reflect the need for a strong business analysis background, excellent communication skills, and experience working with technical teams. Preferred skills indicate a desire for candidates with experience in specific tools and methodologies.
💰 Compensation & Benefits
Salary Range: $95,640.00 - $155,400.00 per year
Benefits:
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range and benefits are based on the information provided in the job listing. The working hours are typical for a full-time position.
📌 Applicant Insights
🔍 Company Context
Industry: Machinery Manufacturing. Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.
Company Size: 10,001+ employees. As a large organization, Caterpillar offers numerous opportunities for career growth and development.
Founded: 1925. Caterpillar has a rich history and extensive experience in its industry, providing a stable and established work environment.
Company Description:
- Caterpillar helps customers build a better, more sustainable world through its innovative products and services.
- The company operates through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and provides financing and related services through its Financial Products segment.
- Caterpillar does business on every continent and has a global dealer network.
Company Specialties:
- Manufacture of construction and mining equipment
- Diesel and natural gas engines
- Industrial gas turbines
- Diesel-electric locomotives
- Worldwide dealer network
Company Website: www.caterpillar.com
ASSUMPTION: Caterpillar's extensive industry experience and global presence provide a stable and established work environment with numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level to senior-level role, requiring significant experience in business analysis and related fields.
Reporting Structure: This role reports to the Lead Management Product Team and works closely with product development engineers, field support specialists, and customers.
Work Arrangement: Hybrid (on-site/remote) with the option to be based out of either the Chicago, IL, or Peoria, IL offices.
Growth Opportunities:
- Potential career progression into senior business analyst or product management roles.
- Opportunities to work on diverse projects and gain exposure to various aspects of the business.
- Chance to work with a global team and gain international experience.
ASSUMPTION: This role offers significant growth opportunities, both in terms of career progression and exposure to diverse projects and teams.
🌍 Location & Work Environment
Office Type: Hybrid (on-site/remote) with options for Chicago, IL, or Peoria, IL offices.
Office Location(s): Chicago, Illinois, and Peoria, Illinois
Geographic Context:
- Chicago, Illinois: A large city with a diverse economy, offering numerous cultural, entertainment, and professional networking opportunities.
- Peoria, Illinois: A mid-sized city with a lower cost of living than Chicago, offering a more laid-back lifestyle with easy access to outdoor activities.
Work Schedule: Full-time (40 hours/week) with flexibility for remote work.
ASSUMPTION: The hybrid work arrangement offers flexibility and the opportunity to balance on-site collaboration with remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and team members
- Background check and offer extension
Key Assessment Areas:
- Business analysis skills and experience
- Communication and interpersonal skills
- Problem-solving abilities
- Technical proficiency with relevant tools and software
Application Tips:
- Highlight relevant business analysis experience and accomplishments in your resume.
- Tailor your cover letter to demonstrate your understanding of the role and how your skills and experience make you a strong fit.
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and experience working with technical teams.
ATS Keywords: Business Analysis, Decision Making, Critical Thinking, Effective Communications, Application Change Request Management, Software Product Business Knowledge, User Acceptance Testing, SQL, Data Manipulation, Agile Project Management, Problem Solving, Technical Team Collaboration, Project Management, Software Change Request Management, UAT Activities, Team Empowerment
ASSUMPTION: The application process focuses on assessing business analysis skills, communication abilities, and problem-solving abilities. Tailoring your application to highlight these areas will increase your chances of success.
🛠️ Tools & Technologies
- Agile software tools (Mingle, DevOps/VSTS, JIRA, Team Services, Rally)
- SQL databases and data manipulation tools
- User acceptance testing (UAT) tools and methodologies
- Project management tools (e.g., Asana, Trello, JIRA)
- Collaboration and communication tools (e.g., Microsoft Office Suite, Google Workspace, Slack)
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Safety
- Integrity
- Excellence
- Teamwork
- Commitment
Work Style:
- Collaborative and team-oriented
- Problem-solving and innovative
- Results-driven and accountable
- Adaptable and flexible
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you comfortable working with both technical and non-technical stakeholders?
- Do you have a proven track record of delivering results in a dynamic, fast-paced environment?
ASSUMPTION: Caterpillar values a strong work ethic, collaboration, and a commitment to safety and excellence. Candidates who align with these values and work styles will be most successful in the organization.
⚠️ Potential Challenges
- Working with a large, global organization may present communication and cultural challenges.
- Managing multiple projects simultaneously may require strong time management and prioritization skills.
- Working with onshore/offshore teams may present coordination and communication challenges.
- Balancing on-site and remote work may require self-discipline and time management skills.
ASSUMPTION: These challenges can be overcome with strong communication skills, effective time management, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on lead generation and management within the digital business analyst domain.
- Industry-specific context: Caterpillar's global presence and extensive product portfolio offer unique opportunities for career growth and development.
- Career path comparison: This role may lead to senior business analyst or product management positions within the organization.
ASSUMPTION: While this role shares similarities with other business analyst positions, its focus on lead generation and management within a global organization sets it apart.
📝 Sample Projects
- Developing and implementing a user acceptance testing (UAT) strategy for a new software product release.
- Collaborating with product development engineers to identify and address design and maintenance issues in an existing software product.
- Managing application product change requests from customers, vendors, and internal staff to enhance product usage and resolve problems.
ASSUMPTION: These sample projects reflect the diverse responsibilities and collaborative nature of the digital business analyst role at Caterpillar.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Lead Management Product Team?
- How does this role contribute to the overall success of the team and the organization?
- What are the most significant challenges facing the team currently, and how can this role help address them?
- What opportunities are there for professional development and growth within this role and the organization?
- How does the hybrid work arrangement balance on-site collaboration and remote work?
ASSUMPTION: Asking these questions demonstrates your interest in the role and the organization, and provides valuable insights into the work environment and career growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant business analysis experience and accomplishments.
- Write a cover letter that demonstrates your understanding of the role and how your skills and experience make you a strong fit.
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and experience working with technical teams.
- Follow up with the hiring manager one week after submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
