Digital Customer Engagement & Marketing Intern

📌 Core Information

🔹 Job Title: Digital Customer Engagement & Marketing Intern

🔹 Company: Roche

🔹 Location: Istanbul, İstanbul, Turkey

🔹 Job Type: Part-time, Internship

🔹 Category: Marketing

🔹 Date Posted: May 29, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site (with flexibility)

🚀 Job Overview

Key aspects of this role include:

• Managing digital customer engagement and marketing processes
• Collaborating with cross-functional teams to ensure compliance with standards and regulations
• Gaining practical experience in a global pharmaceutical company
• Developing organizational and digital archiving skills

ASSUMPTION: This role is designed to provide interns with hands-on experience in digital customer engagement and marketing within the pharmaceutical industry. It is expected that the intern will work closely with various teams to ensure the smooth operation of digital processes.

📋 Key Responsibilities

✅ Review incoming consent documents from the field team to ensure compliance with required standards prior to archiving

✅ Accurately upload verified documents into internal systems in a timely manner

✅ Manage and maintain the digital archiving process, ensuring all documentation is up to date and well-organized

✅ Ensure healthcare organization (HCO) consent forms are correctly and promptly uploaded to the relevant systems

✅ Collaborate closely with internal teams to ensure all documentation aligns with organizational policies and regulatory requirements

ASSUMPTION: The primary focus of this role is to manage and maintain digital customer engagement and marketing processes, ensuring compliance with standards and regulations. This may involve working with various teams to ensure the smooth operation of these processes.

🎯 Required Qualifications

Education: Currently a 3rd or 4th year undergraduate student or pursuing a master's/PhD degree

Experience: No prior experience required

Required Skills:

• Fluency in English, both written and spoken
• Proficient in Microsoft Office tools, particularly Excel and Word
• Strong organizational skills
• Attention to detail

Preferred Skills:

• Previous experience in document management or compliance
• Familiarity with digital archiving processes
• Basic knowledge of the pharmaceutical industry

ASSUMPTION: While no prior experience is required, candidates with previous experience in document management, compliance, or digital archiving may be better equipped to handle the responsibilities of this role. Familiarity with the pharmaceutical industry may also be beneficial.

💰 Compensation & Benefits

Salary Range: Internships at Roche typically offer a competitive hourly wage. The exact salary range may vary depending on factors such as education level and relevant experience. The estimated range for this role is ₺15-20 per hour.

Benefits:

• On-the-job training and professional development opportunities
• Networking opportunities with industry professionals
• Potential for full-time employment after the internship

Working Hours: This is a part-time internship position, requiring the intern to work on-site at least 3 days a week for a duration of six months. The exact working hours may vary depending on the needs of the department.

ASSUMPTION: The salary range provided is an estimate based on industry standards for internships in the pharmaceutical industry. The actual salary range may vary depending on the factors mentioned above.

📌 Applicant Insights

🔍 Company Context

Industry: Roche operates in the biotechnology research industry, focusing on advancing science to improve people’s lives. The company is a global pioneer in pharmaceuticals and diagnostics, with a strong commitment to personalized healthcare.

Company Size: Roche is a large organization with over 100,000 employees worldwide. This size allows for diverse opportunities and a robust infrastructure to support interns' professional development.

Founded: Roche was founded in 1896 and has since grown into a leading global healthcare company.

Company Description:

• Roche is dedicated to preventing, stopping, and curing diseases through innovative medicines and diagnostics
• The company aims to ensure everyone has access to healthcare today and for generations to come
• Roche fosters a culture of personal expression, open dialogue, and genuine connections, where every voice matters

Company Specialties:

• Biotechnology
• Innovation
• Personalized healthcare
• Diagnostics
• Pharmaceuticals
• Research
• Healthcare technology
• Big data

Company Website: careers.roche.com/global/en

ASSUMPTION: Roche's commitment to innovation, personalized healthcare, and improving people's lives makes it an attractive company for interns interested in the biotechnology and pharmaceutical industries.

📊 Role Analysis

Career Level: This is an entry-level internship position, designed to provide practical experience and skills development for students or recent graduates.

Reporting Structure: The intern will report directly to the marketing team and may work closely with other departments such as compliance and document management.

Work Arrangement: This is a part-time, on-site internship, requiring the intern to work at least 3 days a week for a duration of six months.

Growth Opportunities:

• On-the-job training and professional development opportunities
• Networking opportunities with industry professionals
• Potential for full-time employment after the internship

ASSUMPTION: This internship offers valuable growth opportunities for students or recent graduates interested in careers in marketing, compliance, or document management within the pharmaceutical industry.

🌍 Location & Work Environment

Office Type: Roche's Istanbul office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Istanbul, Turkey

Geographic Context:

• Istanbul is the largest city in Turkey, with a rich cultural heritage and a vibrant business environment
• The city offers a mix of historical and modern attractions, as well as a diverse food scene
• Istanbul is well-connected by public transportation, making it easy for interns to commute to the office

Work Schedule: The intern will work on-site at least 3 days a week, with the remaining days potentially being remote or flexible, depending on the needs of the department.

ASSUMPTION: The work environment at Roche's Istanbul office is designed to be collaborative and supportive, with a focus on helping interns develop their skills and gain valuable experience.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager and/or team members
• Background check and offer extension

Key Assessment Areas:

• Communication skills, both written and verbal
• Attention to detail and organizational skills
• Problem-solving abilities
• Adaptability and willingness to learn

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of Roche's mission and values in your application materials
• Prepare for interview questions that assess your communication, organizational, and problem-solving skills

ATS Keywords: Document management, compliance, collaboration, Microsoft Office, Excel, Word, digital archiving, organizational skills, customer engagement, marketing

ASSUMPTION: The application process for this internship is designed to assess candidates' communication, organizational, and problem-solving skills, as well as their fit with Roche's mission and values.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Document management systems (specific tools may vary depending on the department)
• Communication and collaboration tools (e.g., email, instant messaging, video conferencing)

ASSUMPTION: The tools and technologies required for this role may vary depending on the specific needs of the department. However, proficiency in Microsoft Office Suite is essential for most aspects of the role.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Courage
• Collaboration
• Passion
• Innovation
• Accountability

Work Style:

• Collaborative and team-oriented
• Focused on continuous learning and improvement
• Adaptable and open to change
• Committed to Roche's mission and values

Self-Assessment Questions:

• Do you share Roche's commitment to integrity, courage, collaboration, passion, innovation, and accountability?
• Are you comfortable working in a collaborative and team-oriented environment?
• Are you open to learning and adapting in a dynamic and changing work environment?

ASSUMPTION: Roche values candidates who demonstrate a strong fit with the company's values and work style, as well as a commitment to Roche's mission.

⚠️ Potential Challenges

• Managing a high volume of documents and ensuring compliance with standards and regulations
• Adapting to a fast-paced and dynamic work environment
• Balancing the demands of an internship with academic responsibilities
• Working in a multicultural and multinational organization

ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and learning in a supportive and collaborative work environment.

📈 Similar Roles Comparison

• This role is unique in that it focuses specifically on digital customer engagement and marketing within the pharmaceutical industry
• While there may be similar roles in other industries, the specific context and requirements of this role make it distinct
• This internship offers a unique opportunity to gain practical experience in a global pharmaceutical company

ASSUMPTION: This role is unique in its focus on digital customer engagement and marketing within the pharmaceutical industry, offering interns a valuable opportunity to gain practical experience in a global healthcare company.

📝 Sample Projects

• Reviewing and verifying incoming consent documents for compliance with required standards
• Developing and implementing a digital archiving process to ensure all documentation is up to date and well-organized
• Collaborating with internal teams to ensure all documentation aligns with organizational policies and regulatory requirements

ASSUMPTION: These sample projects are designed to provide interns with practical experience in digital customer engagement and marketing within the pharmaceutical industry, while also developing their organizational and digital archiving skills.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the broader marketing and customer engagement strategy at Roche?
• What opportunities are there for professional development and growth within this role and the company?
• How does Roche support work-life balance for its interns?
• What is the typical career path for someone in this role at Roche?

ASSUMPTION: These key questions are designed to help interns better understand the role, the company, and the opportunities for professional development and growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the linked provided
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for interview questions that assess your communication, organizational, and problem-solving skills
• Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and inquire about the next steps in the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.