Director, Account Management LAC

📌 Core Information

🔹 Job Title: Director, Account Management LAC

🔹 Company: Mastercard

🔹 Location: Bogotá, Colombia

🔹 Job Type: Full-Time

🔹 Category: Business Development

🔹 Date Posted: June 25, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Regional role focusing on Latin America and Caribbean division
• Manage key regional accounts in retail and commerce segment
• Drive revenue diversification and digital payments expansion
• Prepare account plans and execute account strategies
• Collaborate with cross-functional teams to manage product activations

ASSUMPTION: This role requires a strategic mindset, strong account management skills, and a deep understanding of the retail and commerce space in LAC.

📋 Key Responsibilities

✅ Manage a portfolio of key regional accounts within the retail and commerce segment

✅ Develop and execute account strategies aligned with geography strategy to achieve sales goals

✅ Drive new revenue through existing account expansion and new account development

✅ Be the voice of Mastercard, driving thought leadership and supporting customers' plans

✅ Develop reseller and 1-to-many approaches to scale product distribution

✅ Partner with customers to deliver customized solutions and comprehensive consulting support

✅ Analyze customer business through profitability modeling, financial forecasting, and competitive analysis

✅ Lead projects and cross-functional initiatives

ASSUMPTION: This role involves a high degree of autonomy and requires strong project management skills to balance multiple priorities and stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 5-10 years of experience in account management, with a focus on the retail and commerce space

Required Skills:

• Proven experience in retail and commerce, with airline experience preferred
• Advanced account management skills and a hunter spirit
• Deep knowledge of the innovation ecosystem in LAC and trends
• Customer-centric approach and ability to communicate effectively with stakeholders
• Strong problem-solving skills and ability to find potential solutions
• Fluency in English and Spanish, with Portuguese preferred

Preferred Skills:

• Experience in loyalty and cobrand programs
• Background in financial forecasting and competitive analysis

ASSUMPTION: Candidates with experience in the airline industry and familiarity with loyalty programs may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 USD per year (based on industry standards for a Director-level role in Colombia)

Benefits:

• Health insurance
• Retirement savings plan
• Employee discounts on Mastercard products and services
• Opportunities for professional development and career growth

Working Hours: Full-time, Monday to Friday, with flexibility for occasional remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Mastercard operates in the global digital payments and commerce industry, with a focus on driving innovation and expanding digital payment solutions worldwide.

Company Size: Mastercard is a large, publicly traded company with over 10,000 employees globally. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: Mastercard was founded in 1966 and has since grown into a leading global technology company, supporting a wide range of digital payment choices and making transactions secure, simple, smart, and accessible.

Company Description:

• Mastercard powers economies and empowers people in over 200 countries and territories worldwide.
• The company supports a wide range of digital payment choices, making transactions secure, simple, smart, and accessible.
• Mastercard's technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Company Specialties:

• Global digital payments and commerce
• Technology and innovation
• Innovative mobile payment solutions
• Processing

Company Website: www.mastercard.com

ASSUMPTION: Working at Mastercard offers opportunities to collaborate with diverse teams, drive innovation, and make a global impact in the digital payments industry.

📊 Role Analysis

Career Level: This role is at the Director level, offering strategic decision-making responsibilities and the opportunity to lead cross-functional initiatives.

Reporting Structure: The Director, Account Management LAC reports directly to the Senior Vice President, Retail, Travel, and Commerce, LAC and works closely with regional teams and global stakeholders.

Work Arrangement: This role is primarily on-site, with flexibility for occasional remote work. The successful candidate is expected to travel up to 30% of the time to meet with clients and attend industry events.

Growth Opportunities:

• Potential to expand the role's scope and impact as the company grows in the LAC region
• Opportunities to work on high-impact projects and collaborate with global teams
• Access to professional development resources and career growth opportunities within Mastercard

ASSUMPTION: This role offers a unique blend of strategic decision-making, cross-functional collaboration, and the opportunity to drive growth in the LAC region.

🌍 Location & Work Environment

Office Type: Mastercard's Bogotá office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (Global Headquarters); Chausee de Tervuren 198A, Waterloo, 1410, BE (European Headquarters); and other locations worldwide

Geographic Context:

• Bogotá, Colombia, is the capital and largest city in Colombia, offering a vibrant culture, diverse neighborhoods, and a growing tech industry.
• The city has a tropical savanna climate, with warm temperatures year-round and heavy rainfall during the wet season (April to May and October to November).
• Bogotá is known for its rich history, museums, and historic sites, as well as its bustling nightlife and culinary scene.

Work Schedule: The standard workweek is Monday to Friday, with core hours from 8:30 AM to 5:30 PM. The role may require occasional evening or weekend work to accommodate client needs or project deadlines.

ASSUMPTION: Living and working in Bogotá offers a unique blend of cultural experiences, professional opportunities, and a high quality of life.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Talent Acquisition team
• Behavioral and technical interviews with hiring managers and team members
• Final interview with the Senior Vice President, Retail, Travel, and Commerce, LAC
• Background check and offer extension

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Account management experience and customer-centric approach
• Industry knowledge and understanding of the LAC market
• Communication and presentation skills
• Leadership and teamwork abilities

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your account management successes and challenges overcome
• Research Mastercard's mission, values, and recent projects to demonstrate your enthusiasm and alignment with the company's goals

ATS Keywords: Account Management, Sales Strategies, Customer Centricity, Problem Solving, Financial Forecasting, Competitive Analysis, Loyalty Programs, Cobrand Programs, Innovation Ecosystem, Communication, Project Management, Cross-Functional Initiatives, Market Share Growth, Revenue Growth, Customized Solutions, Thought Leadership

ASSUMPTION: The interview process at Mastercard is designed to assess your skills, experience, and cultural fit, with a focus on finding the best candidate for the role and the company.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Salesforce or other CRM platforms
• Project management tools (e.g., Asana, Trello, Jira)
• Data visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: Familiarity with these tools is preferred, but not required, as Mastercard provides training and support to help employees develop the necessary skills.

👔 Cultural Fit Considerations

Company Values:

• Doing the right thing
• Putting people first
• Collaborating with merit
• Innovating with purpose

Work Style:

• Mastercard values a diverse and inclusive work environment
• The company encourages collaboration, open communication, and continuous learning
• Mastercard fosters a culture of innovation and empowers employees to drive change and make an impact

Self-Assessment Questions:

• Do you align with Mastercard's core values and commitment to doing the right thing?
• Are you comfortable working in a dynamic, fast-paced environment and collaborating with diverse teams?
• Do you have a proven track record of driving growth and success in account management roles?

ASSUMPTION: Mastercard's culture is built on a foundation of integrity, collaboration, and innovation, with a strong commitment to diversity, inclusion, and employee development.

⚠️ Potential Challenges

• Managing a large portfolio of key regional accounts may require strong time management and prioritization skills
• Working in a fast-paced, dynamic environment may present challenges in balancing multiple priorities and stakeholders
• Occasional travel requirements may impact work-life balance
• Navigating the LAC market may require cultural sensitivity and adaptability

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a customer-centric approach.

📈 Similar Roles Comparison

• This role is unique in its regional focus on the LAC division and the opportunity to drive growth in the retail and commerce segment
• Compared to other account management roles, this position offers a broader scope of responsibilities and the chance to work with a diverse range of clients
• Career progression may include opportunities to expand the role's scope, take on additional responsibilities, or transition into a leadership role

ASSUMPTION: This role offers a unique blend of strategic decision-making, cross-functional collaboration, and the opportunity to drive growth in the LAC region.

📝 Sample Projects

• Developing and executing an account strategy for a major retail client to drive revenue growth and expand digital payment offerings
• Collaborating with cross-functional teams to launch a new product or service, managing the activation process, and measuring its success
• Conducting a competitive analysis and profitability modeling to identify opportunities for account expansion and new revenue streams

ASSUMPTION: These sample projects illustrate the strategic, cross-functional, and customer-centric nature of the role and the opportunity to drive meaningful impact.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Retail, Travel, and Commerce team?
• How does Mastercard support the growth and development of its employees in this role?
• What are the key priorities for this role in the first 90 days, and how will success be measured?
• How does Mastercard approach thought leadership and innovation in the retail and commerce space?
• What are the most challenging aspects of working in the LAC market, and how does Mastercard support its employees in overcoming these challenges?

ASSUMPTION: Asking thoughtful, informed questions demonstrates your interest in the role and commitment to understanding the company's culture and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your account management successes and challenges overcome
• Research Mastercard's mission, values, and recent projects to demonstrate your enthusiasm and alignment with the company's goals
• Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.