V

Director, Business Operations Growth Product & Partnerships

Visa
Full-time
On-site
San Francisco, California, United States
πŸš€ Growth Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Director, Business Operations Growth Product & Partnerships

πŸ”Ή Company: Visa

πŸ”Ή Location: San Francisco, California, United States

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: IT Services and IT Consulting

πŸ”Ή Date Posted: May 1, 2025

πŸ”Ή Experience Level: 10+ years

πŸ”Ή Remote Status: Hybrid (5-10% travel)

πŸš€ Job Overview

Key aspects of this role include:

  • Strategic business decision-making and program management
  • Cross-functional collaboration and stakeholder management
  • Communication and material creation for key meetings and events
  • Process improvement and change management
  • Employee engagement and recognition

ASSUMPTION: This role requires a high level of strategic thinking, organizational skills, and the ability to work effectively across multiple teams and departments.

πŸ“‹ Key Responsibilities

βœ… Coordinate strategic business decisions around revenue generation, expense control, business optimization, investments, and resource allocation.

βœ… Lead quarterly business reviews, off-site, OKR planning, and regular OKR review, proactively highlighting areas requiring attention.

βœ… Develop and maintain internal communications architecture to empower, align, and motivate the team.

βœ… Lead and coordinate the creation of materials for key meetings, working with regional partners to collect key developments and highlights.

βœ… Act as a strategic point of contact between SVP, GPP and core stakeholders, both internal and external.

βœ… Organize and prioritize critical information, issues, and data to facilitate efficient decision-making.

βœ… Manage specific deliverables, ensuring timely completion, and address time-sensitive requests from senior executives.

βœ… Improve processes by leading continuous change management and creating automated processes and controls to increase team productivity.

βœ… Proactively identify opportunities for employee recognition and help drive team engagement by providing visibility to LT of talent across the organization.

βœ… Work in partnership with Finance and HR to establish a formal approach to business planning, including hiring, workforce/location planning, budget management, KPI monitoring, operational and process improvements.

ASSUMPTION: This role involves a high degree of responsibility and requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: Bachelor's Degree or equivalent experience

Experience: 10+ years of work experience

Required Skills:

  • Strategic Planning
  • Project Management
  • Communication (written and verbal)
  • Collaboration
  • Analytical Skills
  • Problem-Solving
  • Operations Management
  • Team Management
  • Budget Management
  • Workforce Planning
  • Change Management
  • Employee Engagement
  • Data Analysis
  • Customer-Centric Mindset
  • Leadership

Preferred Skills:

  • Payments Industry Knowledge
  • Consulting Experience
  • Global Matrix Organization Experience

ASSUMPTION: Candidates should have extensive experience in operations management and strategic initiatives, with strong communication and leadership skills. A background in the payments industry is preferred, along with proven project management capabilities.

πŸ’° Compensation & Benefits

Salary Range: $169,100 to $245,400 per year (including potential sales incentive payments)

Benefits:

  • Medical
  • Dental
  • Vision
  • 401(k)
  • FSA/HSA
  • Life Insurance
  • Paid Time Off
  • Wellness Program

Working Hours: Varies upon the needs of the department

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's qualifications and experience.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

Company Size: Visa has 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and development.

Founded: Visa was founded in 1958 and has since grown into a publicly-traded company with a strong global presence.

Company Description:

  • Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
  • The company's purpose is to uplift everyone, everywhere by being the best way to pay and be paid.
  • Visa offers a comprehensive benefits package, including medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.

Company Specialties:

  • Global payments technology
  • Digital payments innovation
  • Cross-border payments
  • Cybersecurity and fraud prevention

Company Website: Visa Careers

ASSUMPTION: Visa's large size and global presence offer numerous opportunities for career growth and development, as well as exposure to diverse teams and projects.

πŸ“Š Role Analysis

Career Level: This role is at the director level, reporting directly to the SVP, Growth Product and Partnerships (GPP).

Reporting Structure: The role will oversee strategic business initiatives and collaborate with the Growth Products and Partnerships Leadership Team, as well as regional teams.

Work Arrangement: This is a hybrid position, with an expectation of days in the office confirmed by the hiring manager.

Growth Opportunities:

  • Potential advancement within the Business Operations or Growth Products and Partnerships teams
  • Expansion of responsibilities based on successful performance and business needs
  • Opportunities to work on high-impact projects and initiatives

ASSUMPTION: This role offers significant growth potential, both within the Business Operations team and across Visa's broader organization.

🌍 Location & Work Environment

Office Type: Visa's San Francisco office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 900 Metro Center Blvd, Foster City, California, US

Geographic Context:

  • San Francisco is a major tech hub with a vibrant startup scene and numerous networking opportunities
  • The city offers a diverse range of cultural attractions, including museums, theaters, and restaurants
  • San Francisco has a Mediterranean climate, with mild, wet winters and dry, warm summers

Work Schedule: The work schedule is flexible, with an expectation of working standard business hours and being available for meetings and collaboration as needed.

ASSUMPTION: The San Francisco office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with a member of the HR team
  • Behavioral and situational interview with the hiring manager
  • Final interview with key stakeholders

Key Assessment Areas:

  • Strategic thinking and problem-solving
  • Communication and presentation skills
  • Leadership and team management
  • Project management and organizational skills
  • Industry knowledge and understanding of Visa's business

Application Tips:

  • Tailor your resume and cover letter to highlight relevant skills and experiences for this role
  • Prepare examples of your strategic planning, project management, and communication skills
  • Research Visa's business and industry trends to demonstrate your understanding and enthusiasm for the company

ATS Keywords: Strategic Planning, Project Management, Communication, Collaboration, Analytical Skills, Problem-Solving, Operations Management, Team Management, Budget Management, Workforce Planning, Change Management, Employee Engagement, Data Analysis, Customer-Centric Mindset, Leadership, Payments Industry Knowledge

ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, communication, and leadership skills, as well as their understanding of Visa's business and industry trends.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Project management tools (e.g., Asana, Trello, Jira)
  • Data analysis tools (e.g., Excel, SQL, Tableau)
  • Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the candidate's assigned projects and teams.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centric
  • Innovative
  • Collaborative
  • Inclusive
  • Integrity

Work Style:

  • Fast-paced and dynamic
  • Collaborative and team-oriented
  • Results-driven and focused on execution
  • Adaptable and open to change

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic work environment?
  • Are you comfortable working collaboratively with diverse teams?
  • Do you have a proven track record of driving results and executing on strategic initiatives?
  • Are you adaptable and open to change, even in the face of uncertainty?

ASSUMPTION: Visa values candidates who are customer-focused, innovative, collaborative, and committed to delivering results in a dynamic and adaptable work environment.

⚠️ Potential Challenges

  • Managing multiple projects and priorities simultaneously
  • Working effectively across global, matrixed teams
  • Navigating a large, complex organization
  • Adapting to change and ambiguity in a fast-paced environment

ASSUMPTION: This role presents unique challenges that require strong organizational skills, adaptability, and the ability to thrive in a dynamic, fast-paced environment.

πŸ“ˆ Similar Roles Comparison

  • This role is unique in its focus on strategic business operations within Visa's Growth Products and Partnerships team
  • Similar roles in other organizations may focus on specific business functions or product lines, rather than cross-functional growth initiatives
  • Career progression in this role may lead to senior leadership positions within Visa's Business Operations or Growth Products and Partnerships teams

ASSUMPTION: This role offers a unique opportunity to work at the intersection of business strategy, operations, and growth, with potential for significant career advancement within Visa's organization.

πŸ“ Sample Projects

  • Developing and implementing a strategic plan for a new product launch, including resource allocation, timeline management, and stakeholder communication
  • Conducting a comprehensive review of an existing business process and recommending improvements to increase efficiency and effectiveness
  • Leading a cross-functional team to develop and deliver a quarterly business review, including data analysis, presentation creation, and stakeholder communication

ASSUMPTION: These sample projects illustrate the strategic, cross-functional, and collaborative nature of the role, as well as the opportunity to drive meaningful business impact.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the Growth Products and Partnerships team?
  • How does this role fit into the broader organization, and what are the key priorities for the first 90 days?
  • What are the most pressing challenges facing the team, and how can this role help address them?
  • How does Visa support the growth and development of its employees, particularly in this role?
  • What are the key performance indicators (KPIs) for this role, and how will success be measured?

ASSUMPTION: These key questions will help candidates better understand the role, team dynamics, and expectations for success in this position.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through Visa Careers

  • Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
  • Prepare examples of your strategic planning, project management, and communication skills
  • Research Visa's business and industry trends to demonstrate your understanding and enthusiasm for the company
  • Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.