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Director of Account Management - West

NCR Corporation
Full-time
On-site
United States
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Director of Account Management - West

πŸ”Ή Company: NCR Corporation

πŸ”Ή Location: Western U.S. (Remote/Field-Based)

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Management

πŸ”Ή Date Posted: June 26, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: Remote OK

πŸš€ Job Overview

Key aspects of this role include:

  • Leading and mentoring a team of Account Managers focused on client success, retention, and revenue expansion.
  • Owning the regional account strategy, ensuring alignment with broader business goals and customer needs.
  • Serving as executive sponsor for key accounts, building trusted relationships with senior stakeholders (GMs to C-suite).
  • Identifying upsell and cross-sell opportunities, collaborating with Sales, Product, and Marketing teams.
  • Monitoring account health, proactively addressing risks and ensuring high customer satisfaction.
  • Partnering with Implementation and Support teams to ensure seamless onboarding and ongoing service delivery.
  • Representing NCR Voyix at industry events, customer forums, and executive briefings.

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of restaurant operations and hospitality technology to drive growth and retention across a portfolio of high-value restaurant clients.

πŸ“‹ Key Responsibilities

βœ… Lead and mentor a team of Account Managers focused on client success, retention, and revenue expansion.

βœ… Own the regional account strategy, ensuring alignment with broader business goals and customer needs.

βœ… Serve as executive sponsor for key accounts, building trusted relationships with senior stakeholders (GMs to C-suite).

βœ… Identify upsell and cross-sell opportunities, collaborating with Sales, Product, and Marketing teams.

βœ… Monitor account health, proactively addressing risks and ensuring high customer satisfaction.

βœ… Partner with Implementation and Support teams to ensure seamless onboarding and ongoing service delivery.

βœ… Represent NCR Voyix at industry events, customer forums, and executive briefings.

ASSUMPTION: The role involves a mix of strategic planning, team leadership, and client relationship management, with a focus on driving growth and customer satisfaction.

🎯 Required Qualifications

Education: Bachelor’s degree (MBA or advanced degree a plus)

Experience: 6+ years of experience in B2B account management, customer success, or strategic partnerships, with 3+ years of people leadership experience, including managing remote or field-based teams.

Required Skills:

  • Deep understanding of restaurant operations and hospitality technology.
  • Proven success in growing enterprise accounts and managing complex client relationships.
  • Strong executive presence, communication, and negotiation skills.
  • CRM fluency (Salesforce preferred) and data-driven decision-making.
  • Willingness to travel up to 50–60% across the Western U.S.

Preferred Skills:

  • Experience in SaaS, payments, or enterprise software.
  • Familiarity with customer success frameworks (e.g., QBRs, NPS, Success Plans).

ASSUMPTION: The ideal candidate will have a proven track record in account management, leadership, and a strong understanding of the restaurant industry and technology.

πŸ’° Compensation & Benefits

Salary Range: Starting at $120K–$160K base + performance bonuses. This range is based on industry standards for a Director of Account Management role in the United States, considering the required experience and the remote nature of the position.

Benefits:

  • Competitive benefits package, including health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off (vacation, sick, and holidays).
  • Employee discounts on NCR Voyix products and services.

Working Hours: Full-time, with flexibility for remote work. The role may require occasional travel up to 50–60% across the Western U.S.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: NCR Voyix operates in the software development industry, focusing on digital commerce solutions for the retail and restaurant industries. The company is a global leader in its market segments and has a strong reputation for transforming stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Company Size: NCR Voyix has 10,001+ employees, making it an enterprise-level organization. This size offers opportunities for career growth and exposure to diverse projects and teams.

Founded: NCR Voyix was founded in 1884, with a rich history in consumer transaction technologies. The company has evolved to become a global leader in its current market segments.

Company Description:

  • NCR Voyix is transforming how restaurants operateβ€”digitally, efficiently, and profitably.
  • The company provides comprehensive, platform-led SaaS and services capabilities for the retail and restaurant industries.
  • NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Company Specialties:

  • Digital commerce solutions for the retail industry.
  • Restaurant technology solutions.
  • Enterprise software and services.

Company Website: https://www.ncrvoyix.com

ASSUMPTION: NCR Voyix's extensive experience and global presence provide a stable and growth-oriented environment for employees. The company's focus on innovation and customer satisfaction creates opportunities for professional development and career advancement.

πŸ“Š Role Analysis

Career Level: This role is at the mid-to-senior level, requiring a combination of strategic thinking, leadership, and industry-specific knowledge.

Reporting Structure: The Director of Account Management - West reports directly to the Senior Vice President of Account Management and oversees a team of Account Managers.

Work Arrangement: This role is remote/field-based, with flexibility for working from home and occasional travel up to 50–60% across the Western U.S.

Growth Opportunities:

  • Advancement to a more senior role within the Account Management function, such as Vice President or Senior Vice President.
  • Transition to other leadership roles within NCR Voyix, such as Sales or Product Management.
  • Expansion of responsibilities to cover additional regions or product lines.

ASSUMPTION: The growth opportunities for this role depend on the individual's performance, the company's strategic priorities, and the availability of suitable positions.

🌍 Location & Work Environment

Office Type: Remote/Field-Based

Office Location(s): Western U.S.

Geographic Context:

  • The Western U.S. region covers a large geographic area, including states such as California, Texas, and Washington.
  • The region is home to a diverse range of restaurant concepts and industries, providing a broad customer base for the role.
  • The remote nature of the role allows for flexibility in working arrangements and the ability to live in various locations within the region.

Work Schedule: Full-time, with flexibility for remote work and occasional travel up to 50–60% across the Western U.S.

ASSUMPTION: The remote/field-based work arrangement offers flexibility and the opportunity to live in various locations within the Western U.S., while occasional travel is required to build and maintain client relationships.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission through the NCR Voyix careers portal.
  • Phone or video screen with the Talent Acquisition team to discuss qualifications and fit for the role.
  • In-depth interviews with key stakeholders, including the hiring manager and other members of the leadership team.
  • Final round interviews may include a case study or presentation to assess problem-solving and communication skills.

Key Assessment Areas:

  • Strategic thinking and account management skills.
  • Leadership and team management capabilities.
  • Industry knowledge and understanding of restaurant operations and technology.
  • Communication and negotiation skills, particularly when interacting with senior stakeholders.

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience in account management, leadership, and the restaurant industry.
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership style, and ability to manage complex client relationships.
  • Research NCR Voyix and the restaurant technology industry to demonstrate your enthusiasm and understanding of the role and company.

ATS Keywords: Account Management, Customer Success, Strategic Partnerships, Leadership, Hospitality Technology, Negotiation, Communication, CRM, Salesforce, Data-Driven Decision-Making, Restaurant Operations, Enterprise Software, SaaS

ASSUMPTION: The application process for this role is competitive, and candidates should emphasize their relevant experience, skills, and passion for the restaurant technology industry.

πŸ› οΈ Tools & Technologies

  • CRM: Salesforce
  • Project Management: Asana, Jira, or similar tools
  • Communication: Email, Slack, or Microsoft Teams
  • Travel: Concur or similar expense management tools

ASSUMPTION: The tools and technologies listed are common for account management roles and may vary depending on the company's specific tech stack.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centric: NCR Voyix prioritizes customer satisfaction and strives to exceed client expectations.
  • Innovation: The company fosters a culture of continuous improvement and encourages employees to think creatively and challenge the status quo.
  • Collaboration: NCR Voyix values teamwork and cross-functional collaboration to drive success.

Work Style:

  • Strategic: This role requires a strategic mindset and the ability to develop and execute regional account strategies.
  • Leadership: The position involves leading and mentoring a team of Account Managers, as well as influencing senior stakeholders within client organizations.
  • Adaptable: The role may require occasional travel and the ability to work independently or in a remote setting.

Self-Assessment Questions:

  • Do you have a proven track record of growing enterprise accounts and managing complex client relationships in the restaurant industry?
  • Are you comfortable working remotely and traveling occasionally to build and maintain client relationships?
  • Do you possess strong leadership skills and the ability to mentor and develop a team of Account Managers?

ASSUMPTION: NCR Voyix values candidates who align with their customer-centric, innovative, and collaborative culture, as well as those who possess the strategic leadership skills required for this role.

⚠️ Potential Challenges

  • The role may require occasional travel, which could disrupt personal schedules and family time.
  • Managing a remote team may present unique challenges in communication, motivation, and performance management.
  • Balancing the strategic and tactical aspects of account management may require strong time management and prioritization skills.
  • The restaurant industry is dynamic and subject to trends and disruptions, which could impact the role's priorities and responsibilities.

ASSUMPTION: The potential challenges listed are common to account management roles, particularly those in the restaurant technology industry and with a remote work arrangement.

πŸ“ˆ Similar Roles Comparison

  • This role differs from other account management positions in its focus on the restaurant technology industry and the requirement to lead a team of Account Managers.
  • Compared to other industries, the restaurant technology sector is characterized by rapid innovation and a high degree of competition, which may impact the role's priorities and strategies.
  • Career progression in this role may involve moving into more senior account management positions, transitioning to other leadership roles within NCR Voyix, or exploring opportunities in related industries or functions.

ASSUMPTION: The unique aspects of this role, such as its focus on the restaurant technology industry and the requirement to lead a team, set it apart from other account management positions and present distinct career growth opportunities.

πŸ“ Sample Projects

  • Developing and executing a regional account strategy to drive growth and retention across a portfolio of high-value restaurant clients.
  • Managing a team of Account Managers to ensure client satisfaction, revenue expansion, and account health.
  • Building and maintaining strong relationships with senior stakeholders (GMs to C-suite) within key accounts, serving as the executive sponsor for these strategic client relationships.

ASSUMPTION: The sample projects listed are representative of the key responsibilities and strategic priorities for this role.

❓ Key Questions to Ask During Interview

  • Can you describe the current regional account strategy, and how does this role contribute to its development and execution?
  • How does NCR Voyix support the professional development and growth of its Account Managers?
  • What are the key priorities for this role in the first 90 days, and how will success be measured?
  • How does NCR Voyix foster a culture of innovation and continuous improvement within its Account Management function?
  • What are the most significant challenges facing the restaurant technology industry, and how does this role address them?

ASSUMPTION: The key questions listed are designed to provide insight into the role's strategic priorities, the company's culture, and the industry trends that may impact the position's responsibilities.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the NCR Voyix careers portal.
  • Tailor your resume and cover letter to highlight your relevant experience in account management, leadership, and the restaurant industry.
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership style, and ability to manage complex client relationships.
  • Research NCR Voyix and the restaurant technology industry to demonstrate your enthusiasm and understanding of the role and company.
  • Follow up with the hiring manager or Talent Acquisition team one week after submitting your application to express your interest in the role and inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.