📌 Core Information
🔹 Job Title: Director of Account Managers
🔹 Company: Phigenics
🔹 Location: Chicago, Pittsburgh, NYC, Boston, or Washington, DC
🔹 Job Type: Full-time
🔹 Category: Environmental Services
🔹 Date Posted: June 11, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site (with travel up to 50%)
🚀 Job Overview
Key aspects of this role include:
- Leading and developing an account management team to drive exceptional client relationships and revenue growth.
- Overseeing key account strategies to ensure client satisfaction, retention, and expansion opportunities.
- Maximizing revenue from existing accounts through upselling and cross-selling initiatives.
- Establishing KPIs for the account management team, monitoring performance, and providing insights to leadership.
- Partnering with Enterprise Sales, Marketing, and Operations teams to align account strategies with company objectives.
- Representing the voice of the customer internally to drive improvements in service, product offerings, and customer experience.
- Staying ahead of industry trends and the competitive landscape to refine account strategies and identify growth opportunities.
ASSUMPTION: This role requires a strategic mindset, exceptional leadership skills, and a proven track record in business development or sales to drive success in a fast-paced, customer-focused environment.
📋 Key Responsibilities
✅ Lead, mentor, and develop the account management team to drive exceptional client relationships and revenue growth.
✅ Oversee key account strategies, ensuring client satisfaction, retention, and expansion opportunities.
✅ Develop and execute plans to maximize revenue from existing accounts through upselling and cross-selling initiatives.
✅ Establish KPIs for the account management team, monitor performance, and provide insights to leadership.
✅ Partner with Enterprise Sales, Marketing, and Operations teams to align account strategies with company objectives.
✅ Guide the team in contract negotiations, pricing discussions, and long-term agreements with clients.
✅ Represent the voice of the customer internally, driving improvements in service, product offerings, and customer experience.
✅ Stay ahead of industry trends and the competitive landscape to refine account strategies and identify growth opportunities.
ASSUMPTION: This role involves a high degree of autonomy and requires strong decision-making skills, as well as the ability to manage multiple priorities and projects simultaneously.
🎯 Required Qualifications
Education: Bachelor’s degree in STEM, Business, Marketing, or a related field preferred.
Experience: 8+ years of experience in business development, sales, or strategic partnerships, with at least 3 years in a leadership role.
Required Skills:
- Proven track record of driving revenue growth and closing high-value deals.
- Experience in technology, healthcare, or water management is highly desirable.
- Exceptional leadership, negotiation, and relationship-building skills.
- Strong analytical and strategic thinking abilities.
- Excellent communication and presentation skills, with the ability to influence C-suite executives and other stakeholders.
- Proficiency in CRM tools (e.g., Salesforce) and business development software.
- Willingness to travel as required (up to 25%-50%).
- Entrepreneurial mindset with a focus on achieving measurable outcomes.
Preferred Skills:
- Fluency in additional languages (Spanish, French, etc.)
ASSUMPTION: Candidates with experience in the water management or environmental services industries may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (based on industry standards for similar roles and experience levels)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
Working Hours: Full-time (40 hours per week) with flexible scheduling options
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The actual salary may vary depending on the candidate's qualifications and the company's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Phigenics operates in the environmental services industry, focusing on water management programs for various sectors, including healthcare, hospitality, government, higher education, retail, and manufacturing facilities.
Company Size: Phigenics is a mid-sized company with 51-200 employees, providing a supportive and collaborative work environment.
Founded: Phigenics was founded in 2004, giving it over two decades of experience in the water management industry.
Company Description:
- Phigenics is a leading provider of safe, smart, and superior water management programs aligned with ANSI/ASHRAE Standard 188 and Centers for Medicare & Medicaid Services (CMS) S&C 17-30.
- The company's mission is to empower clients to prevent disease and injury by improving the safety, defensibility, and value of water management programs.
- Phigenics' culture is built upon the core values of earned trust, cross-functional teamwork, problem-solving attitudes, data-driven decision-making, continuous learning and improvement, and willingness to be held accountable.
Company Specialties:
- Water management programs for building water systems
- Water management for construction
- Water management for sterile processing
- Legionella and other microbiological & water chemistry testing
- Water quality monitoring equipment
- Cloud-based data management services
Company Website: http://www.phigenics.com
ASSUMPTION: Phigenics' focus on water management programs and commitment to client success make it an attractive employer for individuals interested in environmental sustainability and public health.
📊 Role Analysis
Career Level: This role is at the senior management level, requiring extensive experience in business development, sales, or strategic partnerships, as well as proven leadership skills.
Reporting Structure: The Director of Account Managers reports directly to the Sr. Director of Account Management.
Work Arrangement: This role is on-site with a significant travel requirement (up to 50%).
Growth Opportunities:
- As Phigenics continues to expand its client base and service offerings, there are ample opportunities for career growth within the company.
- Successful candidates in this role may have the opportunity to advance to a vice president or C-level position in the future.
ASSUMPTION: The Director of Account Managers role offers a unique opportunity for a seasoned professional to make a significant impact on the company's growth and success while developing their leadership and strategic skills.
🌍 Location & Work Environment
Office Type: Phigenics' offices are modern and professional, with a collaborative and open work environment.
Office Location(s): Phigenics has offices in Warrenville, Illinois, and Fayetteville, Arkansas, with key clients located in major US cities such as Chicago, Pittsburgh, NYC, Boston, and Washington, DC.
Geographic Context:
- Chicago, Illinois: Known for its vibrant business ecosystem, diverse industries, and robust job market.
- Pittsburgh, Pennsylvania: Renowned for its strong manufacturing base, healthcare industry, and growing technology sector.
- New York City, New York: A global hub for finance, media, and technology, offering unparalleled networking opportunities.
- Boston, Massachusetts: A leader in education, healthcare, and technology, with a thriving startup scene.
- Washington, DC: A major political and government hub, with a diverse range of industries and job opportunities.
Work Schedule: The work schedule for this role is flexible, with core hours between 9:00 AM and 5:00 PM, Monday through Friday. However, the role may require occasional evening or weekend work to accommodate client needs.
ASSUMPTION: The Director of Account Managers role may involve frequent travel to client sites and industry events, providing opportunities to network and build relationships within the water management and environmental services industries.
💼 Interview & Application Insights
Typical Process:
- Phone or video screening to assess communication skills and cultural fit
- In-depth behavioral interviews to evaluate leadership, problem-solving, and strategic thinking skills
- Case study or presentation to assess analytical and strategic thinking abilities
- Final round interviews with key stakeholders, including the Sr. Director of Account Management and other senior leaders
Key Assessment Areas:
- Leadership and management skills
- Strategic thinking and problem-solving abilities
- Communication and presentation skills
- Industry knowledge and understanding of water management programs
- Customer focus and relationship-building skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments
- Research Phigenics' company culture and values to demonstrate your fit with the organization
- Practice your presentation or case study response to ensure you can clearly and concisely articulate your ideas
ATS Keywords: business development, sales, strategic partnerships, account management, revenue growth, leadership, negotiation, relationship building, analytical thinking, strategic thinking, communication, presentation skills, CRM, upselling, cross-selling, water management, environmental services
ASSUMPTION: Applicants should emphasize their relevant experience, skills, and accomplishments in their application materials to demonstrate their fit for the Director of Account Managers role.
🛠 Cultural Fit Considerations
Company Values:
- Earned TRUST through credibility and empathy
- Cross-functional TEAMWORK
- PROBLEM-SOLVING attitudes
- DATA-DRIVEN DECISION making
- CONTINUOUS LEARNING and improvement
- WILLINGNESS to be held ACCOUNTABLE
Work Style:
- Collaborative and team-oriented, with a focus on collective success
- Data-driven and analytical, with a strong emphasis on performance metrics and continuous improvement
- Adaptable and flexible, with a willingness to learn and grow in a dynamic work environment
- Results-oriented, with a strong commitment to achieving measurable outcomes
Self-Assessment Questions:
- How do you demonstrate earned trust with clients and colleagues in your current or past roles?
- Can you provide an example of a time when you worked collaboratively with a cross-functional team to achieve a common goal?
- Describe a situation where you had to solve a complex problem, and how did you approach it?
- How do you use data to inform your decision-making processes, and can you give an example of a data-driven decision you made in the past?
- What steps do you take to ensure continuous learning and improvement in your professional development?
- How do you hold yourself accountable for your actions and decisions, and how do you address any mistakes or setbacks?
ASSUMPTION: Candidates who align with Phigenics' core values and work style are more likely to succeed in the Director of Account Managers role and contribute to the company's ongoing success.
⚠️ Potential Challenges
- Managing a team of account managers with varying levels of experience and expertise
- Balancing the needs and priorities of multiple clients, each with unique requirements and expectations
- Adapting to a dynamic and evolving work environment, as Phigenics continues to grow and expand its service offerings
- Travel requirements may be demanding, with frequent trips to client sites and industry events
- Managing the expectations and demands of senior leadership, while also supporting and developing the account management team
ASSUMPTION: The Director of Account Managers role presents both significant opportunities and challenges, requiring a strong and adaptable leader to succeed in the position.
📈 Similar Roles Comparison
- Unlike other account management roles, this position requires a higher level of strategic thinking and leadership, as well as a proven track record in business development or sales.
- While the role involves managing a team, it also demands a strong focus on individual performance and accountability, as the Director of Account Managers is responsible for driving the team's success and meeting or exceeding performance goals.
- This role may require more frequent travel than other account management positions, as it covers multiple major US cities and key client locations.
ASSUMPTION: Applicants should carefully consider their career goals, leadership style, and willingness to travel when evaluating this role compared to other account management opportunities.
📝 Sample Projects
- Developing and implementing a comprehensive account strategy for a major healthcare client, resulting in a 20% increase in revenue and a significant improvement in client satisfaction scores
- Leading a team to identify and capitalize on upselling and cross-selling opportunities within the existing client base, generating an additional $500,000 in annual revenue
- Spearheading a project to refine the company's CRM processes, improving data accuracy and enabling more informed decision-making, which contributed to a 15% increase in sales productivity
ASSUMPTION: These sample projects demonstrate the strategic and leadership aspects of the Director of Account Managers role, highlighting the impact that successful candidates can make in the position.
❓ Key Questions to Ask During Interview
- Can you describe the company's approach to supporting the professional development of its account management team?
- How does the company measure and track the performance of its account management team, and what tools or technologies are used for this purpose?
- What are the key priorities for this role in the first 90 days, and how does the company support new leaders in achieving these objectives?
- How does the company foster collaboration and communication between its account management team and other departments, such as Enterprise Sales, Marketing, and Operations?
- What are the most significant challenges facing the account management team, and how does the company plan to address these issues in the near future?
ASSUMPTION: Asking these questions during the interview process will help applicants better understand the role's requirements, the company's culture, and the opportunities for growth and development within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments
- Research Phigenics' company culture and values to demonstrate your fit with the organization
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
