Director of Client Strategy & Growth

📌 Core Information

🔹 Job Title: Director of Client Strategy & Growth

🔹 Company: Nuvolum

🔹 Location: Tiburon, California

🔹 Job Type: Full-time, On-site

🔹 Category: Advertising Services

🔹 Date Posted: May 21, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Driving strategic leadership and growth across the account management team
• Overseeing client relationships and developing long-term strategies for retention and growth
• Leading a team of account managers to exceed client expectations and drive revenue growth
• Collaborating with cross-functional teams to deliver innovative solutions tailored to client needs
• Serving as a trusted advisor to clients, understanding their business objectives and providing impactful recommendations

ASSUMPTION: This role requires a balance of strategic thinking, leadership, and hands-on account management skills. The ideal candidate will have a proven track record in driving client satisfaction, revenue growth, and team performance in a similar role.

📋 Key Responsibilities

✅ Act as the senior point of contact for accounts, ensuring long-term client satisfaction, retention, and growth

✅ Develop and execute strategies for client success that align with Nuvolum's business objectives and drive revenue growth

✅ Collaborate with cross-functional teams to deliver innovative solutions tailored to client needs

✅ Serve as a trusted advisor to clients, understanding their business objectives, challenges, and industries to provide impactful recommendations

✅ Oversee team performance, including setting KPIs, tracking progress, and driving accountability to meet or exceed goals

✅ Identify opportunities for account growth and lead efforts to upsell and cross-sell Nuvolum's services, ensuring clients receive maximum value

✅ Foster a culture of proactivity and innovation within the team, encouraging solutions-oriented thinking and a client-first mindset

✅ Lead by example in managing high-profile accounts, demonstrating expertise in client strategy, sales tactics, and relationship building

✅ Monitor and stay ahead of trends in marketing, PR, and industry-specific developments to provide strategic insights and guidance to clients and teams

ASSUMPTION: This role involves a high degree of client interaction and requires strong relationship-building skills, as well as the ability to navigate high-level conversations and foster trust.

🎯 Required Qualifications

Education: Bachelor's degree in business, marketing, or a related field

Experience: 6+ years of experience in account management, client success, or related fields, with 4+ years in a leadership role

Required Skills:

• Proven track record of driving client satisfaction, revenue growth, and team performance
• Strong sales acumen with demonstrated success in upselling, cross-selling, and negotiating high-value contracts
• Exceptional leadership and team-building skills, with experience managing and mentoring high-performing teams
• In-depth understanding of marketing, PR, and digital strategies, including SEO, social media, Google Analytics, PPC, PR, and branding
• Excellent relationship-building and interpersonal skills, with the ability to navigate high-level conversations and foster trust
• Strategic thinker with the ability to translate client goals into actionable plans while maintaining a big-picture perspective
• Highly organized, detail-oriented, and results-driven, with expertise in managing multiple projects and priorities
• Strong verbal and written communication skills, capable of representing the organization in client-facing and public settings
• Proficiency in project management tools (e.g., ClickUp, Wrike, Basecamp) and CRM platforms

Preferred Skills:

• A self-starter with an entrepreneurial mindset, capable of thriving in a fast-paced and dynamic environment

ASSUMPTION: Given the role's focus on strategic leadership and growth, candidates with a strong background in account management, sales, and marketing are most likely to succeed. Additionally, experience in a leadership role is crucial for driving team performance and meeting or exceeding goals.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (based on industry standards for a Director of Client Strategy & Growth role in the San Francisco Bay Area)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Professional development opportunities
• Company-sponsored events and team-building activities

Working Hours: Full-time, typically Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for client needs

ASSUMPTION: The salary range provided is an estimate based on industry standards for the San Francisco Bay Area. Actual compensation may vary based on factors such as experience, skills, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Nuvolum operates in the advertising services industry, focusing on integrated marketing and PR strategies to help clients grow their business and brand. The industry is competitive and dynamic, with a strong emphasis on innovation and data-driven strategies.

Company Size: Nuvolum has 51-200 employees, which means applicants can expect a mid-sized company culture with opportunities for growth and collaboration. This size also allows for a more agile and flexible work environment compared to larger enterprises.

Founded: Nuvolum was founded in 2010, making it a well-established company with a proven track record in the industry. Over the past decade, Nuvolum has grown and expanded its services to meet the evolving needs of its clients.

Company Description:

• Nuvolum combines innovative, data-driven strategy with advanced execution to help clients grow their business and brand
• The company brings new ideas to clients across the United States, Canada, and Australia, enabling them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way
• Nuvolum's diverse and talented team is inspired to bring ideas forward, continue learning, and provide mutual support, creating an environment where every team member can rise to the occasion and exceed expectations

Company Specialties:

• Website and Mobile Website Development
• Complete Social Reputation and Social Media Management
• Professional Photography and Video Production
• Search Engine Optimization (SEO)
• Search Engine Marketing (SEM)
• Pay Per Click Advertising Programs
• Public Relations
• Practice Consulting
• and Community Engagement

Company Website: nuvolum.com

ASSUMPTION: Nuvolum's focus on integrated marketing and PR services, combined with its mid-sized company culture, makes it an attractive option for professionals seeking a dynamic and collaborative work environment.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring a high degree of strategic thinking, leadership, and industry expertise. The ideal candidate will have a proven track record of driving client satisfaction, revenue growth, and team performance in a similar role.

Reporting Structure: The Director of Client Strategy & Growth will report directly to the CEO or another senior executive and oversee a team of account managers. This role may also collaborate with other departments, such as sales, marketing, PR, and creative, to deliver innovative solutions tailored to client needs.

Work Arrangement: This role is on-site, with a flexible work schedule that may vary based on client needs. Nuvolum offers a hybrid work arrangement, allowing employees to work remotely up to two days per week.

Growth Opportunities:

• As Nuvolum continues to grow, there may be opportunities for the Director of Client Strategy & Growth to expand their team or take on additional responsibilities within the organization
• This role also presents opportunities for professional development, such as attending industry conferences, workshops, or webinars to stay up-to-date on the latest trends and best practices in marketing and PR
• Nuvolum's collaborative and supportive work environment encourages employees to take on new challenges and grow within their roles

ASSUMPTION: Given Nuvolum's focus on growth and innovation, this role offers significant opportunities for career advancement and professional development.

🌍 Location & Work Environment

Office Type: Nuvolum's headquarters is located in San Francisco, California, with a satellite office in Tiburon. The company offers a hybrid work arrangement, allowing employees to work remotely up to two days per week.

Office Location(s): 435 Pacific Ave, 4th Floor, San Francisco, CA 94133, US

Geographic Context:

• San Francisco is a major hub for the technology and advertising industries, providing ample opportunities for networking and professional growth
• The city offers a diverse and vibrant culture, with numerous amenities and attractions for residents and visitors alike
• Tiburon is a small city located across the Golden Gate Bridge from San Francisco, offering a more suburban and family-friendly atmosphere

Work Schedule: Full-time, typically Monday through Friday, 9:00 AM to 5:00 PM, with flexibility for client needs

ASSUMPTION: Nuvolum's hybrid work arrangement and flexible work schedule allow employees to balance their professional and personal lives more effectively.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the HR department
• In-person or video interview with the hiring manager and/or team members
• Final interview with the CEO or another senior executive
• Background check and reference check

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Leadership and team-building abilities
• Relationship-building and interpersonal skills
• Industry knowledge and expertise in marketing, PR, and digital strategies
• Sales acumen and negotiation skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of Nuvolum's business and the specific needs of the clients you would be serving
• Showcase your ability to think strategically and drive results in a client-facing role
• Prepare for behavioral interview questions that focus on your leadership, team-building, and problem-solving skills

ATS Keywords: Account Management, Client Success, Sales Acumen, Team Building, Marketing Strategies, Public Relations, Digital Strategies, Relationship Building, Strategic Thinking, Project Management, Communication Skills, Entrepreneurial Mindset, Detail-Oriented, Results-Driven

ASSUMPTION: Nuvolum's interview process is designed to assess candidates' strategic thinking, leadership, and industry expertise, as well as their fit with the company's culture and values.

🛠️ Tools & Technologies

• Project management tools: ClickUp, Wrike, Basecamp
• CRM platforms: Salesforce, HubSpot, Zoho CRM
• Marketing and PR tools: Google Analytics, SEO tools (e.g., SEMrush, Ahrefs), social media management platforms (e.g., Hootsuite, Buffer), PR software (e.g., Cision, Muck Rack)

ASSUMPTION: Nuvolum's use of project management and CRM tools enables efficient collaboration and communication among team members and with clients. Additionally, the company's marketing and PR tools allow for data-driven decision-making and effective campaign execution.

👔 Cultural Fit Considerations

Company Values:

• Innovation: Nuvolum encourages its employees to think creatively and push boundaries to deliver superior results for clients
• Collaboration: The company fosters a supportive and collaborative work environment where team members can learn from one another and grow together
• Excellence: Nuvolum expects the very best results from its team members and strives to exceed client expectations in every project

Work Style:

• Nuvolum's work environment is fast-paced and dynamic, requiring employees to be adaptable and proactive in their approach to client management and project execution
• The company encourages a healthy work-life balance, offering flexible work arrangements and prioritizing employee well-being
• Nuvolum's team-oriented culture fosters open communication and collaboration, with regular team meetings and check-ins to ensure everyone is aligned and working towards common goals

Self-Assessment Questions:

• Do you thrive in a fast-paced and dynamic work environment, and are you comfortable managing multiple projects and priorities?
• Are you a strong communicator with excellent interpersonal skills, and can you build and maintain effective relationships with clients and team members?
• Do you have a proven track record of driving client satisfaction, revenue growth, and team performance in a similar role?
• Are you comfortable working independently and taking initiative to drive results, while also collaborating effectively with team members and other departments?
• Do you share Nuvolum's commitment to innovation, collaboration, and excellence, and are you eager to contribute to the company's continued growth and success?

ASSUMPTION: Nuvolum's company values and work style require candidates to be adaptable, proactive, and collaborative, with a strong commitment to driving results and exceeding client expectations.

⚠️ Potential Challenges

• Managing high-profile accounts and maintaining client satisfaction in a fast-paced and dynamic work environment
• Balancing strategic thinking and leadership responsibilities with hands-on account management tasks
• Navigating a mid-sized company culture with opportunities for growth and collaboration, but also potential competition for resources and recognition
• Adapting to changes in the marketing and PR industry, as well as Nuvolum's evolving service offerings and client base

ASSUMPTION: The Director of Client Strategy & Growth role presents unique challenges and opportunities for growth and development. Successful candidates will be adaptable, proactive, and strategic in their approach to managing client relationships and driving team performance.

📈 Similar Roles Comparison

• Compared to other Director of Client Strategy & Growth roles, this position offers a unique opportunity to work with a mid-sized company with a strong focus on innovation and growth
• Unlike larger enterprise roles, this position allows for more agility and flexibility in decision-making and strategy execution
• Compared to smaller startup roles, this position offers a more established company culture and a broader range of resources and support for driving client success

ASSUMPTION: Nuvolum's mid-sized company culture and focus on innovation and growth make it an attractive option for professionals seeking a dynamic and collaborative work environment with significant opportunities for career advancement and professional development.

📝 Sample Projects

• Developing and executing a long-term strategic plan for a high-value client, driving revenue growth and exceeding client expectations
• Managing a team of account managers to deliver innovative and effective marketing and PR campaigns for a diverse portfolio of clients
• Identifying opportunities for account growth and leading efforts to upsell and cross-sell Nuvolum's services, ensuring clients receive maximum value

ASSUMPTION: The Director of Client Strategy & Growth role involves a high degree of strategic thinking, leadership, and hands-on account management. Successful candidates will have a proven track record of driving client satisfaction, revenue growth, and team performance in similar projects.

❓ Key Questions to Ask During Interview

• Can you describe the company's long-term vision for growth and how this role contributes to that strategy?
• How does Nuvolum support the professional development and growth of its employees, particularly in this role?
• What are the key priorities for this role in the first 90 days, and how will my performance be measured during this period?
• How does Nuvolum foster a culture of innovation and collaboration, and what opportunities are there for me to contribute to these efforts?
• What are the most significant challenges facing the company and this role in the near future, and how can I help address them?

ASSUMPTION: Asking thoughtful and strategic questions during the interview process demonstrates your interest in the role and your commitment to driving success for Nuvolum and its clients.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://nuvolum.applytojob.com/apply/zbpsUAWhSX/Director-Of-Client-Strategy-Growth
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, demonstrating your understanding of Nuvolum's business and the specific needs of the clients you would be serving
• Prepare for behavioral interview questions that focus on your leadership, team-building, and problem-solving skills, as well as your strategic thinking and industry expertise
• If selected for an interview, be prepared to discuss your approach to client management, sales tactics, and relationship building, as well as your long-term vision for driving client success and revenue growth
• Follow up with the hiring manager or HR department within one week of your interview to reiterate your interest in the role and address any remaining questions or concerns

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.