🔹 Job Title: Director Product Design (Growth & Commerce)
🔹 Company: Asurion
🔹 Location: REMOTE or Nashville, TN
🔹 Job Type: Full-Time
🔹 Category: Product Design
🔹 Date Posted: 2025-07-30
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
Key aspects of this role include:
ASSUMPTION: This role requires a balance of strategic thinking and hands-on design, with a focus on growth and commerce. The ideal candidate will have experience in both consumer and B2B SaaS products.
✅ Lead the vision and execution for AI-infused user journeys across growth and commerce
✅ Guide the design of systems that respond to user behavior in real time, leveraging AI for personalization, optimization, and automation
✅ Partner with cross-functional leaders to define data-informed design strategies that increase acquisition, activation, engagement, and revenue
✅ Optimize subscription flows, checkout experiences, and upsell mechanisms using AI insights and experimentation
✅ Ensure high-quality execution of design work with attention to detail, usability, accessibility, and performance
✅ Promote rapid iteration and experimentation through A/B testing and continuous UX improvements
✅ Champion the voice of the customer throughout the product development lifecycle
✅ Align design strategies with marketing campaigns, brand initiatives, and business objectives
✅ Collaborate with Data Science and Machine Learning teams to translate models and algorithms into intuitive UX
✅ Act as a bridge between technical innovation and user needs, ensuring AI experiences are transparent, ethical, and human-first
ASSUMPTION: This role involves leading a team of 50+ designers, so strong leadership and communication skills are essential.
Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field (or equivalent experience)
Experience: 10+ years of experience in product design with a strong portfolio spanning consumer and/or B2B SaaS products
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, a master's degree in a related field or equivalent experience may be beneficial for this role.
Salary Range: $150,000 - $200,000 per year (Based on industry standards for a Director of Product Design role with 10+ years of experience)
Benefits:
Working Hours: Full-time (40 hours per week), with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and negotiation skills.
Industry: Asurion is a global tech care company that provides protection, support, and solutions for today's connected world. They offer services such as device protection, tech support, and connected home solutions to consumers and businesses.
Company Size: Asurion has 1,001-5,000 employees, making it a mid-sized company. This means there are opportunities for career growth and a diverse range of roles within the organization.
Founded: Asurion was founded in 2009 and has since grown to become a leading provider of tech care services.
Company Description:
Company Specialties:
Company Website: http://www.ubreakifix.com
ASSUMPTION: Asurion's focus on customer experience and tech support makes it an ideal fit for a Director of Product Design with a background in growth and commerce.
Career Level: This role is a senior-level position, requiring a high level of experience and expertise in product design.
Reporting Structure: The Director of Product Design will report directly to the Chief Product Officer and will oversee a team of 50+ designers.
Work Arrangement: This role is remote-friendly, with the option to work from the Nashville, TN office or remotely.
Growth Opportunities:
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the company's success.
Office Type: Asurion has a physical office in Nashville, TN, but this role is remote-friendly, allowing for flexible work arrangements.
Office Location(s): 200 S. Orange Avenue, Suite 200, Orlando, FL 32801, US
Geographic Context:
Work Schedule: Full-time (40 hours per week), with flexibility for remote work
ASSUMPTION: The remote-friendly work arrangement and global presence of the company make it an attractive option for candidates seeking flexibility and international exposure.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Product Design, Growth Design, Commerce Flows, AI Integration, User Experience, Design Strategy, Cross-Functional Leadership, Data-Driven Design, Usability, Accessibility, Collaboration, Customer Journey, Design Strategy, Rapid Iteration, Ethical Design, Experimentation, Customer-Centric
ASSUMPTION: Asurion uses an Applicant Tracking System (ATS) to screen resumes, so including relevant keywords from the job description will increase the visibility of your application.
ASSUMPTION: Familiarity with these tools and technologies is not required but may be beneficial for the role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Asurion values candidates who are customer-centric, innovative, collaborative, and accountable, with a strong work ethic and a growth mindset.
ASSUMPTION: These challenges can be overcome with strong leadership, communication, and time management skills, as well as a willingness to learn and adapt.
ASSUMPTION: This role is unique in its focus on growth and commerce, but offers similar career growth opportunities to other senior product design roles.
ASSUMPTION: These sample projects demonstrate the candidate's ability to drive growth and improve user experiences through elegant design and AI integration.
ASSUMPTION: These questions will help the candidate better understand the company's culture, values, and growth plans, as well as the specific challenges and opportunities presented by the role.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.