e-Commerce Account Director, Client Services

📌 Core Information

🔹 Job Title: E-Commerce Account Director, Client Services

🔹 Company: Power Digital

🔹 Location: Remote - Argentina, Brazil, Colombia, Mexico

🔹 Job Type: Full-Time

🔹 Category: Marketing

🔹 Date Posted: May 23, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Driving performance through integrated marketing tactics across paid, owned, and earned channels
• Guiding clients on how marketing tactics can drive business outcomes
• Leading cross-functional account teams and providing strategic guidance
• Expanding service offerings and managing media
• Working with clients in the e-Commerce space

ASSUMPTION: This role requires a broad and varied background with hands-on experience across many digital marketing channels and tools.

📋 Key Responsibilities

✅ Establish strong relationships with client key decision-makers through monthly one-on-one check-ins

✅ Lead cross-functional account teams with a comprehensive strategy across paid, owned, and earned channels to meet or exceed client business objectives

✅ Leverage data and analytics to identify strategic opportunities and translate learnings into clear and concise reporting with actionable next steps

✅ Use overlapping datasets to find the truth and make better marketing decisions, prioritizing business metrics to guide strategy and budgets

✅ Lead team coaching and development through timely, specific feedback to up-level business acumen and connect marketing objectives to business objectives

✅ Lead the contract renewal strategy, presentation, and proposal development alongside the Account Manager to extend client partnerships

✅ Identify additional strategies to improve performance and expand client partnerships

✅ Responsible for other tasks and projects as assigned by Client Services department leadership, as needed

✅ Employ AI technologies to enhance and optimize business processes

✅ Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

ASSUMPTION: The role may evolve based on the needs of the clients and the organization.

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication, or a related discipline

Experience: 8+ years of cross-channel digital marketing experience, including strategic planning, consumer insights, digital integration, and client services, ideally in a digital or media agency

Required Skills:

• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
• Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
• Campaign leadership skills for end-to-end campaign development in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter with high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning, and personal growth

Preferred Skills:

• Fluency in Spanish, Portuguese, or other relevant languages
• Experience working with e-Commerce clients

ASSUMPTION: Strong communication, leadership, and strategic thinking skills are essential for success in this role.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year, plus commission opportunities

Benefits:

• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• One-time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services

Company Size: 501-1,000 employees

Founded: 2012

Company Description:

• Power Digital is a growth marketing firm fueled by technology and driven by a talented team of consultative marketers, creatives, analysts, and technologists.
• The company ignites revenue growth and brand recognition for leading and emerging brands around the world.
• Power Digital's proprietary technology, nova, analyzes a company’s digital ecosystem using multiple first-party data sources to build informed and custom marketing plans.
• The company takes the guesswork out of marketing, making the most from your investment so you get what you really care about: growth, handled from planning to execution.

Company Specialties:

• Search Engine Optimization (SEO)
• Pay Per Click (PPC)
• Branding and Creative Services
• Social Media
• Web Design and Development
• Mobile Development and Mobile Marketing
• Display Advertising
• Content Marketing
• Conversion Rate Optimization (CRO)
• Public Relations
• Brand Strategy
• Partnerships
• Link Building
• Amazon Marketing
• B2B
• eCommerce
• Influencer
• PR
• Retail Marketing
• TikTok
• Integrated Marketing
• and Affiliate

Company Website: http://www.powerdigitalmarketing.com

ASSUMPTION: Power Digital's diverse team and expertise enable it to provide comprehensive marketing solutions tailored to clients' unique needs.

📊 Role Analysis

Career Level: Mid-level to senior

Reporting Structure: This role reports directly to the Client Services department leadership.

Work Arrangement: This role offers a fully flex work environment: full-remote, in-office, or hybrid.

Growth Opportunities:

• Potential career progression into leadership roles within the Client Services department or other departments within the organization.
• Opportunities to expand service offerings and manage media for clients.
• Chance to gain experience working with clients in the e-Commerce space.

ASSUMPTION: This role offers significant growth potential for the right candidate.

🌍 Location & Work Environment

Office Type: Remote-first with physical offices in San Diego, CA; New York, NY; and Arlington, VA

Office Location(s): 2251 San Diego Ave, a250, San Diego, CA 92110, US; 407 Broome St, 6th floor, New York, NY 10013, US; 1201 Wilson Blvd, Ste 28-111, Arlington, VA 22209, US

Geographic Context:

• The role is remote-friendly, with the option to work from one of the company's physical offices or from home.
• The company has a strong presence in the United States, with offices in major cities.
• The role may require occasional travel to client sites or company offices.

Work Schedule: Full-time, with flexible hours and unlimited time off available on day one.

ASSUMPTION: The work environment is fast-paced, dynamic, and collaborative, with a strong focus on growth and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Behavioral and skills-based interviews
• Final round interview with hiring manager
• Background check and offer extension

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Communication and presentation skills
• Leadership and team management skills
• Industry-specific knowledge and experience
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role.
• Demonstrate your understanding of the e-Commerce industry and the specific needs of e-Commerce clients.
• Showcase your ability to develop and execute strategic marketing plans across multiple channels.
• Prepare examples of your past successes in driving business growth and improving client satisfaction.
• Be ready to discuss your approach to team leadership, coaching, and development.

ATS Keywords: E-Commerce, Digital Marketing, Client Services, Marketing Strategy, Data Analysis, Team Leadership, CRM Platforms, Campaign Development, Cross-Channel Media Planning, Business Metrics, Client Retention, Service Expansion, Communication, Problem-Solving, Growth-Oriented, Innovation, Servant Leadership

ASSUMPTION: The application process may vary depending on the specific needs of the role and the candidate.

🛠️ Tools & Technologies

• CRM or Marketing Operations platforms (e.g., Salesforce, Shopify, Hubspot)
• Data analysis and visualization tools (e.g., Google Analytics, Tableau)
• Project management tools (e.g., Asana, Trello)
• Marketing automation platforms (e.g., Marketo, Pardot)
• Social media management tools (e.g., Hootsuite, Buffer)
• SEO tools (e.g., SEMrush, Ahrefs)
• PPC management tools (e.g., Google Ads, Microsoft Advertising)
• E-commerce platforms (e.g., Shopify, Magento)

ASSUMPTION: The specific tools and technologies required may vary depending on the client's needs and the project at hand.

👔 Cultural Fit Considerations

Company Values:

• Growth-oriented
• Innovative
• Collaborative
• Data-driven
• Client-centric
• Entrepreneurial

Work Style:

• Fast-paced and dynamic
• Results-driven
• Team-focused
• Adaptable and resilient
• Continuously learning and improving

Self-Assessment Questions:

• How do you align with Power Digital's core values, particularly 'growth-oriented' and 'innovative'?
• How do you approach working in a remote or hybrid work environment, and what strategies do you use to stay productive and connected?
• How do you balance the need for strategic, long-term thinking with the need for tactical, day-to-day execution in your role?

ASSUMPTION: Cultural fit is essential for success in this role, as it requires strong collaboration and alignment with the company's values and work style.

⚠️ Potential Challenges

• Managing multiple clients and projects simultaneously, requiring strong organizational skills and time management
• Keeping up-to-date with industry trends and best practices in the fast-paced digital marketing landscape
• Balancing the need for strategic, long-term thinking with the need for tactical, day-to-day execution
• Working with clients in the e-Commerce space, which may have unique challenges and requirements
• Managing a remote or hybrid team, requiring strong communication and leadership skills

ASSUMPTION: These challenges can be overcome with strong problem-solving skills, adaptability, and a growth-oriented mindset.

📈 Similar Roles Comparison

• This role is similar to an Account Director or Client Services Director role in a digital or media agency, with a focus on e-Commerce clients.
• Unlike other roles, this position requires a strong understanding of the e-Commerce industry and its unique challenges and opportunities.
• Career progression in this role may lead to leadership positions within the Client Services department or other departments within the organization.

ASSUMPTION: This role offers unique opportunities for growth and development within the organization.

📝 Sample Projects

• Developing and executing a comprehensive marketing strategy for an e-Commerce client looking to expand into new international markets
• Optimizing a client's Google Shopping campaign to improve return on ad spend (ROAS) and increase conversions
• Conducting a competitive analysis and developing a unique value proposition for an e-Commerce client looking to differentiate itself in a crowded market

ASSUMPTION: These sample projects demonstrate the strategic and tactical aspects of the role and the need for a well-rounded skill set.

❓ Key Questions to Ask During Interview

• Can you describe the company's approach to working with e-Commerce clients and the unique challenges they face?
• How does the company support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company measure the success of its marketing campaigns, and how does this role contribute to that process?
• What are the most important qualities you look for in a candidate for this role, and how do you see this role fitting into the company's long-term growth plans?

ASSUMPTION: Asking these questions demonstrates your interest in the role and the company, and helps you better understand the expectations and requirements.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past successes in driving business growth and improving client satisfaction
• Be ready to discuss your approach to team leadership, coaching, and development
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.