EMS Communications Specialist, Ambulance Services- Oconee (FT, Variable)

📌 Core Information

🔹 Job Title: EMS Communications Specialist, Ambulance Services - Oconee (FT, Variable)

🔹 Company: Prisma Health

🔹 Location: Seneca, South Carolina, United States

🔹 Job Type: Full-Time, Variable

🔹 Category: Healthcare, Emergency Services

🔹 Date Posted: May 15, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Receiving, scheduling, coordinating, and dispatching requests for medical transportation services
• Performing patient registration functions and ensuring operational readiness of crews
• Working in a fast-paced, dynamic environment with a focus on patient care and safety
• Opportunity to grow within the organization and advance your career in healthcare

ASSUMPTION: This role requires strong communication skills, multitasking abilities, and the capacity to thrive under pressure. Prior experience in a healthcare setting or emergency services dispatch is preferred but not required.

📋 Key Responsibilities

✅ Verify operational readiness of crews

✅ Accept calls requesting medical transportation services and dispatch them efficiently

✅ Coordinate the delivery of service in a safe, courteous, and efficient manner

✅ Obtain and document patient information necessary for appropriate utilization of resources and reimbursement

✅ Prepare written documentation and attend staff meetings

✅ Perform other duties as assigned

ASSUMPTION: The role may involve working irregular hours, including evenings, weekends, and holidays, as emergency services are required 24/7.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No experience required, although one (1) year of experience in a healthcare setting and/or emergency services dispatch is preferred

Required Skills:

• Ability to prioritize emergent and non-emergent requests for service
• Strong communication skills

Preferred Certifications, Registrations, Licenses:

• Emergency Medical Technician (EMT) or Emergency Medical Dispatch (EMD) certification (preferred)

ASSUMPTION: While not required, obtaining EMT or EMD certification can enhance your competitiveness for this role and may be beneficial for career advancement.

💰 Compensation & Benefits

Salary Range: $28,000 - $35,000 per year (based on industry standards for entry-level healthcare positions in South Carolina)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plans
• Paid time off and holidays
• Employee assistance program
• Tuition reimbursement and professional development opportunities

Working Hours: Variable, including evenings, weekends, and holidays (as emergency services are required 24/7)

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. They focus on improving clinical quality, access to care, patient experience, and addressing the rising cost of healthcare.

Company Size: Prisma Health has 10,001+ employees, providing ample opportunities for growth and career advancement.

Founded: Prisma Health was founded in 2017 through the merger of Greenville Health System and Palmetto Health.

Company Description:

• Prisma Health is dedicated to improving the health of all South Carolinians through improved clinical quality, access to care, and patient experience.
• The organization operates 18 acute care and specialty hospitals, 2,982 beds, and 310 outpatient sites.
• Prisma Health is committed to diversity, equity, and inclusion, fostering a work environment where everyone feels valued and respected.

Company Specialties:

• Acute care and specialty hospitals
• Outpatient services
• Emergency medical services
• Clinical research and education

Company Website: www.prismahealth.org

ASSUMPTION: Prisma Health's large size and diverse service offerings provide ample opportunities for career growth and development within the organization.

📊 Role Analysis

Career Level: Entry-level to mid-level, with opportunities for advancement based on performance and experience

Reporting Structure: This role reports to a supervisor within the Ambulance Services department

Work Arrangement: On-site, with a variable work schedule that may include evenings, weekends, and holidays

Growth Opportunities:

• Advancement to supervisory or management roles within the Ambulance Services department
• Cross-training and skill development in other healthcare specialties
• Opportunities to work in different locations and facilities within the Prisma Health system

ASSUMPTION: Successful performance in this role may lead to opportunities for career advancement within Prisma Health's extensive network of hospitals and outpatient sites.

🌍 Location & Work Environment

Office Type: On-site, with a fast-paced and dynamic work environment

Office Location(s): Oconee Medical Campus, 1024 Prisma Health EMS, Seneca, South Carolina

Geographic Context:

• Seneca is a city in Oconee County, South Carolina, with a population of approximately 8,500 people.
• The area offers a mix of urban and rural living, with easy access to outdoor recreation, including hiking, fishing, and water sports.
• Seneca is located about 60 miles northwest of Greenville, South Carolina, and 120 miles northwest of Atlanta, Georgia.

Work Schedule: Variable, including evenings, weekends, and holidays (as emergency services are required 24/7)

ASSUMPTION: The work environment may be stressful at times, due to the nature of emergency medical services and the need to maintain constant vigilance and quick decision-making.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication skills and ability to handle multiple calls simultaneously
• Problem-solving and decision-making abilities under pressure
• Knowledge of emergency medical services and protocols
• Adaptability and ability to work in a fast-paced environment

Application Tips:

• Highlight any relevant experience in healthcare, emergency services, or customer service
• Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
• Prepare for behavioral interview questions that focus on problem-solving, teamwork, and adaptability

ATS Keywords: Emergency Medical Services, Ambulance Dispatch, Patient Registration, Communication Skills, Prioritization, Emergency Medical Technician, Emergency Medical Dispatch

ASSUMPTION: The application process may take several weeks, depending on the volume of applicants and the hiring timeline for this position.

🛠️ Tools & Technologies

• Computer-aided dispatch (CAD) software
• Telecommunication equipment
• Patient registration and documentation systems

ASSUMPTION: Familiarity with relevant software and technology is not required, as training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Inspire health
• Serve with compassion
• Be the difference

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Focused on patient care and safety

Self-Assessment Questions:

• Do I have strong communication skills and the ability to handle multiple calls simultaneously?
• Can I maintain composure and make quick decisions under pressure?
• Am I comfortable working in a fast-paced, dynamic environment?

ASSUMPTION: Prisma Health values diversity, equity, and inclusion, fostering a work environment where everyone feels valued and respected.

⚠️ Potential Challenges

• Working irregular hours, including evenings, weekends, and holidays
• Handling stressful and emotional situations with professionalism and empathy
• Adapting to a fast-paced and dynamic work environment
• Meeting performance metrics and maintaining high standards of patient care

ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a commitment to patient care and safety.

📈 Similar Roles Comparison

• Compared to other emergency medical services roles, this position may have a higher focus on communication and patient registration functions
• Industry-specific context: The healthcare industry is subject to constant change and evolution, requiring employees to stay up-to-date with best practices and regulations
• Career path comparison: Successful performance in this role may lead to opportunities for advancement within Prisma Health's extensive network of hospitals and outpatient sites

ASSUMPTION: This role offers a unique blend of communication, patient care, and administrative responsibilities, making it an attractive option for individuals interested in emergency medical services and healthcare administration.

📝 Sample Projects

• Developing and implementing a new patient registration process to improve efficiency and accuracy
• Collaborating with other departments to streamline communication and improve overall patient care
• Assisting in the coordination of special events or emergencies, such as natural disasters or mass casualty incidents

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available in this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the overall mission and goals of Prisma Health?
• What opportunities are there for growth and advancement within the Ambulance Services department and Prisma Health as a whole?
• How does Prisma Health support work-life balance for its employees, particularly those working variable schedules?
• What resources and training are available to help me succeed in this role and continue to develop my skills and knowledge?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Prisma Health careers website
• Tailor your resume and cover letter to highlight relevant skills and experiences that match the job requirements
• Prepare for behavioral interview questions that focus on problem-solving, teamwork, and adaptability
• Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.