End User / Video Conference Executive / Specialist

📌 Core Information

🔹 Job Title: End User / Video Conference Executive / Specialist

🔹 Company: Flintex Consulting Pte Ltd

🔹 Location: Singapore

🔹 Job Type: On-site

🔹 Category: IT & Software

🔹 Date Posted: July 30, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing technical support to end users for hardware, software, and network issues
• Troubleshooting and maintaining video conferencing systems (e.g., Zoom, Microsoft Teams)
• Assisting with setup, configuration, and maintenance of video conferencing equipment
• Conducting training sessions for end users on video conferencing tools and best practices
• Monitoring and maintaining IT infrastructure to ensure optimal performance

ASSUMPTION: This role requires a balance of technical proficiency and strong communication skills to effectively support end users and troubleshoot video conferencing issues.

📋 Key Responsibilities

✅ Provide technical support to end users for hardware, software, and network issues

✅ Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams)

✅ Assist with the setup, configuration, and maintenance of video conferencing equipment

✅ Conduct training sessions for end users on video conferencing tools and best practices

✅ Monitor and maintain IT infrastructure to ensure optimal performance

✅ Document and track support requests and resolutions using a ticketing system

✅ Collaborate with other IT team members to resolve complex technical issues

✅ Stay updated with the latest technology trends and best practices in end user support and video conferencing

ASSUMPTION: This role may require occasional on-call duties or flexible hours to ensure timely resolution of critical issues.

🎯 Required Qualifications

Education: ITE or diploma in Information Technology, Computer Science, or a related field

Experience: 0-2 years of experience in IT support or a related role

Required Skills:

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer-focused with a positive attitude and a willingness to learn

Preferred Skills:

• Experience with IT ticketing systems
• Knowledge of IT infrastructure management

ASSUMPTION: While a degree is not explicitly required, relevant education and certifications may be beneficial for career progression.

💰 Compensation & Benefits

Salary Range: SGD 3000 - SGD 4500 per month

Benefits:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Friendly and collaborative work environment

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level IT support roles in Singapore. Actual compensation may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Flintex Consulting Pte Ltd is a leading recruitment agency in Singapore, specializing in IT, BFSI, Human Resource & Administration, Engineering & Manufacturing, Sales & Marketing, Finance & Accounting sectors.

Company Size: 11-50 employees

Founded: 2017

Company Description:

• Flintex Consulting matches job candidates with suitable vacancies using an efficient, systematic, and ultra-precise recruitment method
• The company offers valuable insights to candidates and companies to maximize their recruitment efforts
• Flintex Consulting covers all levels of placement, from entry-level professionals to mid-level and CEO-level posts

Company Specialties:

• IT Recruitments
• Staff Augmentation
• Contract Staffing
• Salary Advisory
• Temporary Hiring
• Executive Search
• Project-based Search
• RPO
• Payroll Services
• Work Pass Application
• Leadership Hiring
• Trainings

Company Website: flintex.com.sg

ASSUMPTION: As a recruitment agency, Flintex Consulting may have a high volume of job openings across various sectors and experience levels.

📊 Role Analysis

Career Level: Entry-level, with opportunities for professional development and growth

Reporting Structure: This role reports directly to the IT Manager or a similar position

Work Arrangement: On-site, full-time, with occasional flexible hours or on-call duties as needed

Growth Opportunities:

• Progression to senior IT support roles or specialized positions within the IT department
• Transition to recruitment or HR roles within the company
• Expansion of technical skills and certifications to enhance employability

ASSUMPTION: This role offers opportunities for career growth within the IT department or the recruitment industry.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): 10 Anson Road, #10-11, International Plaza, Singapore 079903

Geographic Context:

• Singapore is a global tech hub with a strong focus on innovation and digital transformation
• The office is located in the Central Business District, offering easy access to public transportation and amenities
• The city-state has a tropical climate with high temperatures and humidity year-round

Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM, with occasional flexible hours or on-call duties as needed

ASSUMPTION: The work environment may be dynamic and fast-paced, requiring adaptability and strong communication skills to manage multiple priorities and deadlines.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager
• Background check and reference verification
• Job offer

Key Assessment Areas:

• Technical skills and problem-solving abilities
• Communication and interpersonal skills
• Customer focus and willingness to learn
• Adaptability and teamwork

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on video conferencing tools and IT support
• Prepare examples of troubleshooting scenarios and explain your approach to resolving them
• Demonstrate your customer focus and problem-solving skills in your cover letter
• Research the company and the role to show your enthusiasm and understanding of the position

ATS Keywords: Technical support, video conferencing, troubleshooting, end user, IT infrastructure, customer focus, problem-solving, teamwork

ASSUMPTION: As a recruitment agency, Flintex Consulting may have a structured interview process with a focus on assessing cultural fit and technical competencies.

🛠️ Tools & Technologies

• Video conferencing tools: Zoom, Microsoft Teams
• IT ticketing systems (e.g., Jira Service Management, Zendesk)
• IT infrastructure management tools (e.g., Active Directory, VMware, Cisco)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's IT infrastructure and client requirements.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Professional and reliable
• Collaborative and team-oriented
• Adaptable and innovative

Work Style:

• Dynamic and fast-paced
• Customer-centric and results-driven
• Collaborative and team-based
• Continuously learning and improving

Self-Assessment Questions:

• Do you have strong communication skills and a customer-focused mindset?
• Are you comfortable working in a dynamic and fast-paced environment?
• Do you have a willingness to learn and adapt to new technologies and tools?

ASSUMPTION: As a recruitment agency, Flintex Consulting values employees who are adaptable, customer-focused, and able to work effectively in a team environment.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a fast-paced environment
• Troubleshooting complex technical issues with limited information
• Adapting to new tools and technologies as the company's client base evolves
• Working flexible hours or on-call duties to ensure timely resolution of critical issues

ASSUMPTION: These challenges can be mitigated by strong communication, effective time management, and a willingness to learn and adapt.

📈 Similar Roles Comparison

• This role is similar to IT Support Specialist or Video Conferencing Support Specialist positions in other companies
• However, working for a recruitment agency may offer unique insights into the job market and industry trends
• Career progression may involve transitioning to recruitment or HR roles within the company

ASSUMPTION: While the core responsibilities may be similar to other IT support roles, the unique context of working for a recruitment agency offers distinct opportunities and challenges.

📝 Sample Projects

• Troubleshooting a complex video conferencing issue for a high-profile client
• Conducting a training session for a large group of end users on best practices for video conferencing tools
• Optimizing IT infrastructure to improve performance and reduce downtime

ASSUMPTION: Sample projects may vary depending on the company's client base and industry focus.

❓ Key Questions to Ask During Interview

• What are the most common video conferencing issues faced by end users, and how are they typically resolved?
• How does the company support the professional development and growth of its IT support staff?
• What are the key priorities for this role in the first 90 days?
• How does the company ensure that its IT support staff stays up-to-date with the latest technologies and best practices?
• What is the typical work-life balance for this role, and how are flexible hours or on-call duties managed?

ASSUMPTION: These questions can help applicants better understand the role, the company culture, and the expectations for success in this position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight relevant experience and skills, focusing on video conferencing tools and IT support
• Write a cover letter demonstrating your customer focus, problem-solving skills, and enthusiasm for the role
• Prepare examples of troubleshooting scenarios and explain your approach to resolving them
• Follow up with the hiring manager one week after submitting your application to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.