End User / Video Conference Executive / Specialist

📌 Core Information

🔹 Job Title: End User / Video Conference Executive / Specialist

🔹 Company: Flintex Consulting Pte Ltd

🔹 Location: Singapore

🔹 Job Type: 1 year contract

🔹 Category: IT & Software

🔹 Date Posted: July 21, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing technical support to end users for hardware, software, and network issues
• Troubleshooting and resolving video conferencing system issues (Zoom, Microsoft Teams)
• Assisting with setup, configuration, and maintenance of video conferencing equipment
• Conducting training sessions for end users on video conferencing tools and best practices
• Monitoring and maintaining IT infrastructure for optimal performance

ASSUMPTION: This role requires a strong customer focus and excellent communication skills to effectively assist end users and ensure smooth video conferencing operations.

📋 Key Responsibilities

✅ Provide technical support to end users for hardware, software, and network issues

✅ Troubleshoot and resolve issues related to video conferencing systems (Zoom, Microsoft Teams)

✅ Assist with the setup, configuration, and maintenance of video conferencing equipment

✅ Conduct training sessions for end users on video conferencing tools and best practices

✅ Monitor and maintain IT infrastructure to ensure optimal performance

✅ Document and track support requests and resolutions using a ticketing system

✅ Collaborate with other IT team members to resolve complex technical issues

✅ Stay updated with the latest technology trends and best practices in end user support and video conferencing

ASSUMPTION: This role requires a proactive approach to problem-solving and a willingness to learn and adapt to new technologies.

🎯 Required Qualifications

Education: ITE or diploma in Information Technology, Computer Science, or a related field

Experience: 0-2 years of experience in IT support or a related role

Required Skills:

• Strong knowledge of video conferencing tools (Zoom, Microsoft Teams)
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer-focused with a positive attitude and a willingness to learn

Preferred Skills:

• Experience with ticketing systems
• Knowledge of IT infrastructure management

ASSUMPTION: Candidates with relevant certifications (e.g., CompTIA A+, Cisco CCNA) may be preferred but are not always required.

💰 Compensation & Benefits

Salary Range: SGD 3,500 - 4,500 per month (Estimated, based on industry standards for entry-level IT support roles in Singapore)

Benefits:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Friendly and collaborative work environment

Working Hours: Full-time (40 hours/week)

ASSUMPTION: The salary range is estimated based on industry standards for entry-level IT support roles in Singapore. Actual salary may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 11-50 employees (Small to Medium-sized company, offering a close-knit work environment with opportunities for growth)

Founded: 2017 (Relatively new company with a modern approach to recruitment)

Company Description:

• Leading Recruitment Agency in Singapore, specializing in Technology, BFSI, Human Resource & Administration, Engineering & Manufacturing, Sales & Marketing, Finance & Accounting sectors
• Offers a wide range of services, including IT recruitments, staff augmentation, contract staffing, salary advisory, temporary hiring, executive search, project-based search, RPO, payroll services, work pass application, leadership hiring, and trainings
• Utilizes an efficient, systematic, and ultra-precise recruitment method that surpasses industry standards

Company Specialties:

• IT Recruitments
• Staff Augmentation
• Contract Staffing
• Salary Advisory
• Temporary Hiring
• Executive Search
• Project based Search
• RPO
• Payroll Services
• Work Pass Application
• Leadership Hiring
• Trainings

Company Website: flintex.com.sg

ASSUMPTION: As a recruitment agency, Flintex Consulting may have a high turnover rate, offering frequent opportunities for new roles and growth.

📊 Role Analysis

Career Level: Entry-level (First role in the IT support or video conferencing specialist field)

Reporting Structure: This role reports directly to the IT Manager or a similar position within the company

Work Arrangement: On-site, full-time (40 hours/week) with opportunities for professional development and growth

Growth Opportunities:

• Progression to senior IT support roles or specialist positions within the company
• Expansion into other areas of IT or related fields, such as project management or IT consulting
• Potential to become a subject matter expert in video conferencing systems and tools

ASSUMPTION: This role offers a solid foundation for a career in IT support and video conferencing, with opportunities for growth and specialization.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): 10 Anson Road, #10-11, International Plaza, Singapore, Singapore 079903

Geographic Context:

• Singapore is a global hub for technology, finance, and business, offering ample opportunities for career growth and networking
• The office is located in the Central Business District (CBD), providing easy access to public transportation and amenities
• The city-state has a tropical climate, with high temperatures and humidity year-round

Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM (with a 1-hour lunch break), with flexibility for overtime as needed

ASSUMPTION: The work environment is likely to be dynamic and fast-paced, reflecting the company's focus on recruitment and staffing services.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager
• Background check and reference verification
• Job offer

Key Assessment Areas:

• Technical skills and knowledge of video conferencing tools
• Problem-solving and troubleshooting abilities
• Communication and interpersonal skills
• Customer focus and willingness to learn

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on video conferencing and IT support
• Tailor your cover letter to demonstrate your enthusiasm for the role and the company
• Prepare examples of your problem-solving skills and how you've handled challenging IT support situations

ATS Keywords: Video conferencing, IT support, troubleshooting, end user, customer focus, problem-solving, technical skills

ASSUMPTION: As a recruitment agency, Flintex Consulting may use Applicant Tracking Systems (ATS) to manage and filter job applications, making it essential to include relevant keywords in your resume.

🛠️ Tools & Technologies

• Video conferencing tools: Zoom, Microsoft Teams
• Ticketing systems (e.g., Jira Service Management, Zendesk)
• IT infrastructure management tools (e.g., Microsoft System Center, SolarWinds)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's infrastructure and client requirements.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Professional and efficient
• Collaborative and team-oriented
• Adaptable and proactive

Work Style:

• Dynamic and fast-paced
• Results-driven and focused on client satisfaction
• Collaborative and supportive team environment

Self-Assessment Questions:

• Do you have a strong customer focus and a passion for helping others?
• Are you comfortable working in a fast-paced, dynamic environment?
• Do you thrive in a collaborative team setting and enjoy working with others to achieve common goals?

ASSUMPTION: A strong cultural fit for this role would involve a customer-focused, adaptable, and collaborative individual who thrives in a fast-paced environment.

⚠️ Potential Challenges

• Managing multiple support requests simultaneously, requiring strong multitasking skills
• Working with diverse client bases, each with unique IT infrastructure and requirements
• Keeping up with the latest video conferencing tools and technologies, which can change rapidly
• Adapting to the company's fast-paced and dynamic work environment

ASSUMPTION: These challenges can be overcome with strong problem-solving skills, a willingness to learn, and a customer-focused mindset.

📈 Similar Roles Comparison

• This role is similar to an IT Support Specialist or a Video Conferencing Specialist, with a focus on end-user support and troubleshooting
• Unlike other IT support roles, this position requires a strong focus on video conferencing tools and systems
• Career progression may involve moving into senior IT support roles, video conferencing management, or related fields

ASSUMPTION: This role offers a unique blend of IT support and video conferencing expertise, providing a strong foundation for a career in IT or related fields.

📝 Sample Projects

• Implementing and configuring a new video conferencing system for a client
• Troubleshooting and resolving complex video conferencing issues for multiple clients
• Conducting training sessions for end users on best practices for video conferencing tools

ASSUMPTION: These sample projects demonstrate the hands-on, customer-focused nature of the role and the importance of staying up-to-date with the latest video conferencing technologies.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role fit into the company's long-term plans for growth and expansion?
• What opportunities are there for professional development and career growth within the company?
• How does the company support its employees in staying up-to-date with the latest video conferencing technologies?
• What is the typical work-life balance for this role, and how is it supported by the company?

ASSUMPTION: These questions demonstrate a proactive and engaged approach to the role, showing the interviewer that you are serious about the opportunity and committed to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant experience and skills in IT support and video conferencing
• Write a cover letter expressing your enthusiasm for the role and the company
• Prepare examples of your problem-solving skills and how you've handled challenging IT support situations
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.