End User / Video Conference Executive / Specialist

📌 Core Information

🔹 Job Title: End User / Video Conference Executive / Specialist

🔹 Company: Flintex Consulting Pte Ltd

🔹 Location: Singapore

🔹 Job Type: 1 year contract

🔹 Category: IT & Software

🔹 Date Posted: July 28, 2025

🔹 Experience Level: Entry-Level (0-2 years of experience preferred)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing technical support to end users for hardware, software, and network issues
• Troubleshooting and maintaining video conferencing systems (Zoom, Microsoft Teams)
• Assisting with setup, configuration, and maintenance of video conferencing equipment
• Conducting training sessions for end users on video conferencing tools and best practices
• Monitoring and maintaining IT infrastructure for optimal performance
• Collaborating with other IT team members to resolve complex technical issues

ASSUMPTION: This role requires a strong customer focus and excellent communication skills, as the incumbent will be working closely with end users to resolve their technical issues.

📋 Key Responsibilities

✅ Provide technical support to end users for hardware, software, and network issues

✅ Troubleshoot and resolve issues related to video conferencing systems (Zoom, Microsoft Teams)

✅ Assist with the setup, configuration, and maintenance of video conferencing equipment

✅ Conduct training sessions for end users on video conferencing tools and best practices

✅ Monitor and maintain IT infrastructure to ensure optimal performance

✅ Document and track support requests and resolutions using a ticketing system

✅ Collaborate with other IT team members to resolve complex technical issues

✅ Stay updated with the latest technology trends and best practices in end user support and video conferencing

ASSUMPTION: The role may require occasional on-call duties to provide 24/7 support, depending on the company's needs.

🎯 Required Qualifications

Education: ITE or diploma in Information Technology, Computer Science, or a related field

Experience: 0-2 years of experience in IT support or a related role

Required Skills:

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer-focused with a positive attitude and a willingness to learn

Preferred Skills:

• Experience with IT ticketing systems
• Knowledge of IT infrastructure management

ASSUMPTION: While not explicitly stated, having a relevant certification (e.g., CompTIA A+) could be beneficial for this role.

💰 Compensation & Benefits

Salary Range: SGD 3,000 - 4,500 per month (Estimated based on industry standards for entry-level IT support roles in Singapore)

Benefits:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Friendly and collaborative work environment

Working Hours: Full-time (40 hours/week), with potential on-call duties

ASSUMPTION: The salary range is estimated based on industry standards for entry-level IT support roles in Singapore. Actual salary may vary depending on the candidate's skills and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Flintex Consulting is a leading recruitment agency in Singapore, specializing in various sectors such as Technology, BFSI, Human Resource & Administration, Engineering & Manufacturing, Sales & Marketing, and Finance & Accounting.

Company Size: 11-50 employees

Founded: 2017

Company Description:

• Flintex Consulting matches job candidates with current vacancies using an efficient, systematic, and ultra-precise recruitment method
• The company offers valuable insight to candidates and companies to maximize their recruitment efforts
• Flintex Consulting covers all levels of placement, from entry-level professionals to mid-level and CEO-level posts

Company Specialties:

• IT Recruitments
• Staff Augmentation
• Contract Staffing
• Salary Advisory
• Temporary Hiring
• Executive Search
• Project-based Search
• RPO
• Payroll Services
• Work Pass Application
• Leadership Hiring
• Training's

Company Website: flintex.com.sg

ASSUMPTION: As a recruitment agency, Flintex Consulting may have a high turnover rate, offering frequent opportunities for new roles and growth.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: This role reports directly to the IT Manager or a similar position

Work Arrangement: On-site, with potential on-call duties for 24/7 support

Growth Opportunities:

• Gaining experience in IT support and troubleshooting
• Developing skills in video conferencing systems and IT infrastructure management
• Potential career progression to senior IT support roles or specialist positions

ASSUMPTION: This role offers an excellent opportunity for entry-level candidates to gain practical experience in IT support and develop their skills in a professional environment.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): 10 Anson Road, #10-11, International Plaza, Singapore 079903

Geographic Context:

• Singapore has a tropical rainforest climate, with uniform temperatures and high humidity throughout the year
• The office is located in the Central Business District (CBD), offering easy access to public transportation and amenities
• The CBD is a vibrant and bustling area, with numerous restaurants, cafes, and shopping centers nearby

Work Schedule: Full-time (40 hours/week), with potential on-call duties for 24/7 support

ASSUMPTION: The work environment is likely to be fast-paced and dynamic, with a focus on providing excellent customer service to end users.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site interview with the hiring manager
• Technical assessment or trial project
• Final decision and offer

Key Assessment Areas:

• Technical skills and knowledge in IT support and video conferencing
• Problem-solving and troubleshooting abilities
• Communication and interpersonal skills
• Customer focus and attitude
• Alignment with company values and culture

Application Tips:

• Highlight relevant experience and skills in your resume, using keywords from the job description
• Prepare examples of your problem-solving and troubleshooting skills for the interview
• Demonstrate your customer focus and willingness to learn during the interview
• Research the company and its values to show your alignment with their culture

ATS Keywords: Technical support, video conferencing, troubleshooting, customer focus, problem-solving, IT infrastructure, Zoom, Microsoft Teams

ASSUMPTION: The interview process may include a technical assessment or trial project to evaluate the candidate's practical skills in IT support and video conferencing.

🛠️ Tools & Technologies

• Zoom
• Microsoft Teams
• IT ticketing system (e.g., Jira Service Management, Zendesk, or similar)
• IT infrastructure management tools (e.g., SolarWinds, Nagios, or similar)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's IT infrastructure and preferences.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Professionalism
• Integrity
• Teamwork
• Continuous learning

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on providing excellent customer service
• Encouraging of continuous learning and skill development

Self-Assessment Questions:

• Do you have a strong customer focus and a passion for helping others?
• Are you comfortable working in a fast-paced and dynamic environment?
• Do you enjoy learning new technologies and staying up-to-date with industry trends?

ASSUMPTION: As a recruitment agency, Flintex Consulting values candidates who are customer-focused, professional, and committed to continuous learning and skill development.

⚠️ Potential Challenges

• Managing multiple support requests simultaneously
• Working under pressure to resolve technical issues quickly
• Adapting to new technologies and tools as they emerge
• Potential on-call duties for 24/7 support

ASSUMPTION: These challenges can be overcome with strong problem-solving skills, a customer-focused attitude, and a willingness to learn and adapt.

📈 Similar Roles Comparison

• This role is similar to IT Support Specialist and Video Conferencing Administrator positions in other companies
• However, Flintex Consulting may offer more opportunities for growth and career progression due to its role as a recruitment agency
• Career paths may include progression to senior IT support roles or specialist positions within the company

ASSUMPTION: While the core responsibilities of this role are similar to other IT support positions, the unique context of Flintex Consulting as a recruitment agency offers distinct opportunities for growth and development.

📝 Sample Projects

• Troubleshooting and resolving a complex network issue affecting multiple end users
• Conducting a training session on best practices for using Zoom and Microsoft Teams
• Assisting in the setup and configuration of a new video conferencing system for a client

ASSUMPTION: These sample projects demonstrate the practical skills and knowledge required for this role, as well as the importance of customer focus and problem-solving abilities.

❓ Key Questions to Ask During Interview

• What are the most common technical issues faced by end users, and how are they typically resolved?
• How does the company support the professional development and growth of its IT support staff?
• What is the company's approach to staying up-to-date with the latest technology trends and tools?
• How does the company ensure excellent customer service and satisfaction in its IT support services?
• What is the typical work-life balance for this role, including any on-call duties or overtime requirements?

ASSUMPTION: These questions help candidates better understand the role's day-to-day responsibilities, the company's culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight your relevant experience and skills, using keywords from the job description
• Prepare examples of your problem-solving and troubleshooting skills for the interview
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.