Event Coordinator

📌 Core Information

🔹 Job Title: Event Coordinator

🔹 Company: Michaels Stores

🔹 Location: Webster, TX (1019 W Bay Area Blvd)

🔹 Job Type: Part-Time

🔹 Category: Retail - Event Planning

🔹 Date Posted: April 14, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Planning and coordinating multiple events within a Michaels store, including children’s birthday parties and craft classes.
• Providing a stress-free, fun, and engaging experience for guests of all ages.
• Delivering excellent customer service and assisting customers with their shopping needs.
• Completing operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards.

ASSUMPTION: This role requires strong interpersonal skills, creativity, and the ability to multitask and adapt to various events and customer needs.

📋 Key Responsibilities

✅ Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events.

✅ Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

✅ Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.

✅ Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.

✅ Communicate events with clients and store team members.

✅ Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

✅ Adjust plans and events based on client’s feedback and needs.

✅ Create backup or emergency plans to be executed as needed.

✅ Ensure client satisfaction for scheduled events.

✅ Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

✅ Help customers shop, locate products, and provide them with solutions.

✅ Provide fast and friendly check out experience.

✅ Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.

✅ Participate in the truck un-load, stocking and planogram (POGs) processes.

✅ Complete merchandise recovery and maintenance.

✅ Perform Store in Stock Optimization (SISO) and AD set duties as assigned.

✅ Support shrink and safety programs

✅ Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

✅ Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

✅ Cross trained in Custom Framing selling and production.

✅ Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

ASSUMPTION: This role requires strong communication, organizational, and creative problem-solving skills to successfully coordinate events and provide excellent customer service.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No formal experience required, but previous experience working with children and in retail or customer service is preferred.

Required Skills:

• Excellent people skills and the ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes.

Preferred Skills:

• Experience working with children and children’s events.
• Retail and/or customer service experience.

ASSUMPTION: While no formal education is required, candidates with previous experience in retail, customer service, or event planning may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $10 - $12 per hour (based on industry standards for entry-level retail positions)

Benefits:

• Health Insurance
• Paid Time Off
• Tuition Assistance
• Generous Employee Discounts

Working Hours: Flexible scheduling, including nights, weekends, and early mornings

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level retail positions. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Michaels Stores operates in the retail industry, specifically focusing on arts, crafts, and framing. The company is the leading creative destination in North America, with over 1,300 stores in 49 states and Canada.

Company Size: Michaels Stores is a large company with over 10,000 employees, providing ample opportunities for growth and career advancement.

Founded: 1973, in Dallas, Texas

Company Description:

• Michaels Stores offers a wide range of products, including craft supplies, framing services, and handmade goods through its MakerPlace by Michaels marketplace.
• The company is committed to fueling the joy of creativity and providing customers with everything they need to create anything.
• Michaels Stores is an equal opportunity employer, committed to the full inclusion of all qualified individuals.

Company Specialties:

• Crafts
• Framing
• Floral
• Art
• Kids crafts
• DIY
• Yarn
• Beading
• Scrapbooking
• Handmade
• Ecommerce

Company Website: Michaels.com

ASSUMPTION: Working at Michaels Stores offers applicants the opportunity to be part of a large, established company with a strong focus on creativity and customer service.

📊 Role Analysis

Career Level: Entry-Level (0-2 years of experience)

Reporting Structure: Event Coordinators report directly to the Store Manager or Assistant Manager.

Work Arrangement: On-site, with flexible scheduling including nights, weekends, and early mornings

Growth Opportunities:

• Cross-training in Custom Framing selling and production.
• Advancement to Assistant Manager or Store Manager positions with experience and strong performance.
• Opportunities to transfer to other store locations or corporate offices.

ASSUMPTION: This role provides entry-level candidates with valuable experience in event planning, customer service, and retail operations, setting them up for potential growth within the company.

🌍 Location & Work Environment

Office Type: Retail store setting

Office Location(s): Webster, TX (1019 W Bay Area Blvd)

Geographic Context:

• The store is located in Webster, Texas, a suburb of Houston, offering a mix of urban and suburban living.
• The area has a humid subtropical climate, with mild winters and hot, humid summers.
• The store is easily accessible by major highways and public transportation.

Work Schedule: Flexible scheduling, including nights, weekends, and early mornings

ASSUMPTION: The work environment is fast-paced and customer-focused, with a diverse customer base and a wide range of events and activities.

💼 Interview & Application Insights

Typical Process:

• Submit application through the provided link.
• Phone or video screening to assess communication skills and cultural fit.
• In-person or virtual interview with the Store Manager or Assistant Manager to discuss job responsibilities, company culture, and career growth opportunities.
• Background check and reference check for final candidates.

Key Assessment Areas:

• Communication skills, both written and verbal.
• Customer service skills and ability to handle difficult customers.
• Problem-solving skills and ability to think on your feet.
• Creativity and ability to plan and execute events.
• Adaptability and ability to work in a fast-paced, dynamic environment.

Application Tips:

• Highlight any relevant experience working with children, in retail, or in event planning.
• Tailor your resume and cover letter to emphasize your skills and experience related to the job requirements.
• Prepare examples of events you have planned or customer service experiences you have handled successfully.
• Follow up with the hiring manager within 24 hours of your interview to express your interest in the position.

ATS Keywords: Event Planning, Customer Service, Retail, Children’s Events, Craft Classes, Michaels Stores

ASSUMPTION: The interview process for this role will focus on assessing the candidate’s communication skills, customer service experience, and ability to plan and execute events.

🛠️ Tools & Technologies

• Point-of-Sale (POS) system for processing transactions and managing inventory.
• Event planning software or tools for creating and managing events.
• Communication tools such as email, phone, or messaging platforms for coordinating with clients and team members.

ASSUMPTION: The tools and technologies required for this role are primarily customer-facing and event management-focused, with minimal need for specialized software or equipment.

👔 Cultural Fit Considerations

Company Values:

• Passion for Creativity: Michaels Stores is committed to fueling the joy of creativity and providing customers with everything they need to create anything.
• Customer Obsessed: Michaels Stores prioritizes the customer experience and strives to exceed customer expectations in every interaction.
• One Team: Michaels Stores fosters a collaborative and inclusive work environment, where team members support and learn from one another.

Work Style:

• Fast-paced and dynamic, with a focus on multitasking and adaptability.
• Customer-focused, with a strong emphasis on providing excellent customer service.
• Creative and innovative, with a willingness to think outside the box and try new ideas.

Self-Assessment Questions:

• Do you have a passion for creativity and a desire to help others express their creativity?
• Are you comfortable working in a fast-paced, customer-focused environment?
• Do you have strong communication skills and the ability to think on your feet?
• Are you comfortable working with children and planning children’s events?
• Do you have a collaborative work style and a willingness to learn from and support your team members?

ASSUMPTION: Michaels Stores values candidates who are passionate about creativity, customer-focused, and able to work collaboratively in a fast-paced environment.

⚠️ Potential Challenges

• The work environment can be physically demanding, with long periods of standing, lifting, and moving throughout the store.
• The role requires flexibility to work evenings, weekends, and early mornings, which may impact work-life balance.
• The retail industry can be competitive, with high turnover rates and a constant need to attract and retain talented team members.
• The role may require working with difficult customers or handling challenging situations, which can be stressful and emotionally taxing.

ASSUMPTION: While this role offers many benefits and growth opportunities, it also presents unique challenges that candidates should be aware of and prepared to handle.

📈 Similar Roles Comparison

• Event Coordinator vs. Event Planner: Event Coordinators typically work in retail or hospitality settings, while Event Planners may work for event planning companies, catering halls, or other venues. Event Coordinators may have less experience and responsibility than Event Planners but gain valuable experience in event planning and customer service.
• Retail vs. Corporate Roles: Retail roles, such as Event Coordinator, offer hands-on experience working directly with customers and managing events. Corporate roles, on the other hand, may involve more administrative tasks, strategic planning, and less direct customer interaction.
• Entry-Level vs. Mid-Level Roles: Entry-level roles, such as Event Coordinator, focus on developing foundational skills and gaining experience in the industry. Mid-level roles may offer more responsibility, leadership opportunities, and career growth potential.

ASSUMPTION: This role offers a unique blend of event planning, customer service, and retail experience, setting it apart from similar roles in the industry.

📝 Sample Projects

• Planning and executing a themed birthday party for a child with specific dietary restrictions and activity preferences.
• Coordinating a large-scale craft event, including vendor management, logistics, and on-site support.
• Developing and implementing a new event package or promotion to drive customer engagement and increase sales.

ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges faced by Event Coordinators, from planning and executing events to developing new promotions and driving customer engagement.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the Event Coordinator role, and how can I best prepare to handle them?
• How does Michaels Stores support the growth and development of its Event Coordinators?
• What opportunities are there for cross-training or advancement within the company?
• How does Michaels Stores measure the success of its events, and what metrics should I focus on to ensure I am meeting or exceeding expectations?
• What is the company culture like, and how does it support the work-life balance of its team members?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your skills and experience related to the job requirements, including any relevant experience working with children, in retail, or in event planning.
• Prepare examples of events you have planned or customer service experiences you have handled successfully to discuss during your interview.
• Follow up with the hiring manager within 24 hours of your interview to express your interest in the position and ask any remaining questions.
• If selected for the position, complete the onboarding process, including a background check and reference check.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.