French Speaking Customer Care for Digital Marketing & SEO Solutions Department

📌 Core Information

🔹 Job Title: French Speaking Customer Care for Digital Marketing & SEO Solutions Department

🔹 Company: Patrique Mercier Recruitment

🔹 Location: Athens, Attikí, Greece

🔹 Job Type: On-site

🔹 Category: 🌐 Digital Marketing, 📞 Customer Service, 🔍 SEO & Content Marketing

🔹 Date Posted: April 2, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exemplary customer service to French-speaking clients
• Assisting customers with inquiries on digital marketing and SEO services
• Resolving customer issues and ensuring seamless experience
• Working in a dynamic digital marketing environment

ASSUMPTION: This role is aimed at entry-level candidates, likely recent graduates, interested in customer service and digital marketing, given the emphasis on no prior experience required and provided training.

📋 Key Responsibilities

✅ Deliver exemplary customer service through various communication channels

✅ Assist with inquiries regarding digital marketing and SEO services

✅ Identify and troubleshoot customer issues

✅ Maintain accurate records and update the CRM system

✅ Collaborate with team members to ensure high customer satisfaction

✅ Stay informed about industry trends and participate in training programs

ASSUMPTION: The role emphasizes interaction and problem-solving, which requires strong communication skills and adaptability, especially in a fast-paced digital marketing environment.

🎯 Required Qualifications

Education: Not specified, but ideal for recent graduates

Experience: No prior experience required

Required Skills:

• Fluency in French and English
• Strong communication and customer service skills
• Problem-solving and multitasking abilities
• Basic computer skills

Preferred Skills:

• Interest in digital marketing and SEO
• Adaptability and enthusiasm for learning

ASSUMPTION: This position is well-suited to those who are eager to learn and grow within the company, emphasizing linguistic proficiency and interpersonal skills.

💰 Compensation & Benefits

Salary Range: Competitive salary for Greek standards

Benefits:

• Private Health Insurance
• Training & Development opportunities
• Performance Bonus
• Two extra salaries per year
• Fully Paid Relocation Package
• Free Greek Lessons and Engagement Activities

Working Hours: 40 hours per week

ASSUMPTION: The compensation package is designed to attract relocators, with substantial relocation support and language training, indicating a commitment to integrating new hires.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting, specializing in multilingual recruitment

Company Size: 2-10 employees, indicating a close-knit team with potential for personalized career growth

Founded: 2022, a relatively new and innovative company

Company Description:

• Focus on matching candidates to roles in their native language
• Expertise in diverse industries including social media and telecommunications
• Globally minded, supporting employees in relocation

Company Specialties:

• Not specified, inferred to include multilingual staffing and global recruitment

Company Website: http://www.patriquemercierrecruitment.com

ASSUMPTION: The company’s small size and recent establishment suggest a flexible and dynamic work environment with opportunities to shape the company’s growth.

📊 Role Analysis

Career Level: Entry-level position ideal for graduates

Reporting Structure: Likely reporting to customer service manager or department lead

Work Arrangement: On-site, structured work schedule

Growth Opportunities:

• Skill development in digital marketing and SEO
• Potential for advancement within the customer care division
• Participation in specialized training related to industry trends

ASSUMPTION: Candidates are expected to engage in continuous learning and professional development, with opportunities for advancement within the company.

🌍 Location & Work Environment

Office Type: On-site office in a professional setting

Office Location(s): Athens, Attikí, Greece

Geographic Context:

• Athens as a central hub for business and innovation in Greece
• Access to rich cultural history and a vibrant expatriate community
• Strategic location for European market engagement

Work Schedule: Standard 40 hours work week

ASSUMPTION: The location in Athens provides cultural and recreational opportunities, enhancing work-life balance for international employees.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Screening interview with HR representative
• Skills assessment”

Key Assessment Areas:

• Language proficiency
• Customer service skills
• Problem-solving capabilities

Application Tips:

• Highlight bilingual skills and customer service experience
• Demonstrate interest in digital marketing
• Prepare for potential role-play scenarios in interviews

ATS Keywords: Customer Service, French, Digital Marketing, SEO, Communication Skills

ASSUMPTION: The hiring process emphasizes interpersonal skills and language proficiency, crucial for interacting effectively with French-speaking clients.

🛠️ Tools & Technologies

• CRM Systems
• Diverse communication tools (phone, email, chat)
• Basic computer applications

ASSUMPTION: Tools and technologies emphasize customer interaction and data management, supporting high service standards.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence in customer service
• Emphasis on diversity and inclusion
• Innovation in recruitment solutions

Work Style:

• Collaborative team environment
• Customer-centric approach
• Adaptability to industry trends

Self-Assessment Questions:

• Am I comfortable working in a multilingual environment?
• Do I have a keen interest in digital marketing and SEO?
• Am I adaptable to rapid changes in industry trends?

ASSUMPTION: Success in this role involves aligning with the company's client-focused and adaptable culture, embracing opportunities for growth and innovation.

⚠️ Potential Challenges

• Adapting to a fast-paced digital marketing environment
• Balancing multiple client inquiries efficiently
• Staying updated on rapidly advancing SEO trends
• Adjusting to life in a new country if relocating

ASSUMPTION: Candidates should be prepared for a dynamic work environment, valuing continuous learning and personal adaptability to succeed.

📈 Similar Roles Comparison

• Higher emphasis on language skills than typical customer support roles
• Focus on digital marketing contrasts with traditional customer care positions
• Substantial relocation support exceeds typical entry-level benefits

ASSUMPTION: The competitive advantages of this role include language focus and digital expertise, distinguishing it from standard customer service positions.

📝 Sample Projects

• Conducting language proficiency assessments
• Designing customer service training modules for digital tools
• Developing case studies for successful client resolutions

ASSUMPTION: Sample projects likely involve enhancing language use in customer interactions and optimizing service delivery via digital platforms.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for success in this role?
• How does the company support employee development in digital marketing?
• What challenges have previous employees faced, and how were they resolved?
• How is feedback integrated into personal growth plans?
• What are the expectations for growth within the department?

ASSUMPTION: Prospective questions can help gauge the company's support for professional growth and understand workplace expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant language and customer service skills
• Write a cover letter expressing interest in digital marketing
• Gather references who can speak to your language proficiency and adaptability
• Research the Greek cultural and business landscape to prepare for relocation

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.