Full Time Customer Experience Coordinator - Now Hiring

📌 Core Information

🔹 Job Title: Full Time Customer Experience Coordinator - Now Hiring

🔹 Company: TJX Companies

🔹 Location: Omaha, Nebraska, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Overseeing a team of Associates ensuring excellent customer service
• Promoting loyalty programs and customer satisfaction
• Maintaining a clean, organized store atmosphere
• Engaging directly with customers and leading by example

ASSUMPTION: The role requires proactive engagement with both customers and team members to enhance overall store experience, indicating the necessity for strong interpersonal and leadership skills.

📋 Key Responsibilities

✅ Creating a positive customer experience both internally and externally

✅ Leading efforts in honesty, integrity, and maintaining confidentiality

✅ Mentoring and training Associates on customer service and loyalty initiatives

✅ Handling register assignments and coordinating associate breaks

✅ Promptly addressing customer concerns to enhance satisfaction

✅ Ensuring adherence to store plans and priorities

✅ Communicating effectively with team members and management

✅ Partnering with management for associate training and effectiveness

✅ Promoting store policies, safety, and minimizing shrink

✅ Enforcing labor laws, policies, and procedures

ASSUMPTION: The responsibilities highlight a focus on staff coordination and customer service management, suggesting the role requires multitasking and problem-solving capabilities.

🎯 Required Qualifications

Education: Not specifically defined; typically High School Diploma or equivalent is expected

Experience: At least 1 year in retail and 6 months in a leadership capacity

Required Skills:

• Strong communication and organizational prowess
• Ability to multitask efficiently
• Understanding of merchandising techniques

Preferred Skills:

• Advanced conflict resolution skills
• Experience with POS Systems

ASSUMPTION: The role seeks candidates with strong foundational skills in communication and leadership, aiming for those who can adapt quickly to dynamic retail environments.

💰 Compensation & Benefits

Salary Range: $14.50 to $15.00 per hour, dependent on skills and experience

Benefits:

• Associate discounts
• 401(k) contributions and match options
• Medical/Dental/Vision insurance
• Paid parental leave and vacation/sick days
• Additional assistance programs (e.g., EAP, childcare discounts)

Working Hours: Full-time; 40 hours per week with flexibility required, including nights and weekends

ASSUMPTION: Compensation and benefits aim to be competitive within the retail industry, appealing to candidates seeking stability with growth potential.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, emphasizing off-price apparel and home fashions

Company Size: 10,001+ employees, indicating extensive resources and potential for career growth

Founded: Not Specified in available data

Company Description:

• Global leader in off-price retail with diverse brand presence
• Operates nearly 4,700 stores across multiple countries
• Focuses on delivering value and unique shopping experiences

Company Specialties:

• Off-Price Retail

Company Website: https://jobs.tjx.com/

ASSUMPTION: TJX Companies is positioned as a dynamic, large-scale employer offering substantial growth pathways for employees seeking advancement in retail.

📊 Role Analysis

Career Level: Entry-level position with growth potential

Reporting Structure: Reports to store management; oversees front-line staff

Work Arrangement: Completely on-site

Growth Opportunities:

• Advancement to higher supervisory roles
• Skill development through customer interaction
• Potential cross-training within various store functions

ASSUMPTION: The role serves as a foundational step for individuals aspiring to grow into higher leadership positions within retail operations.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 6510 North 73rd Plaza, USA Marshalls Store 0451, Omaha NE

Geographic Context:

• Located in a vibrant area with strong retail activity
• Access to major consumer markets in Omaha
• Good transportation access for commuting employees

Work Schedule: Flexibility to work nights and weekends as required

ASSUMPTION: The role's location offers a solid platform for retail sales given the robust consumer base, contributing to a dynamic working environment.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Phone or video screening interview
• In-person interview with store management

Key Assessment Areas:

• Customer service orientation
• Leadership potential
• Problem-solving abilities

Application Tips:

• Highlight leadership experience in resume and cover letter
• Prepare to discuss customer service experiences in detail
• Be ready to demonstrate problem-solving approaches during interviews

ATS Keywords: Customer Experience, Team Leadership, Communication, Merchandising

ASSUMPTION: The application process focuses on identifying candidates who resonate strongly with customer-centered service roles and who have potential for team leadership.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Store management software
• Retail training and coaching tools

ASSUMPTION: The job requires proficiency in basic retail technology and tools, enhancing operational efficiency and service delivery.

👔 Cultural Fit Considerations

Company Values:

• Team collaboration and inclusiveness
• Commitment to customer satisfaction
• Integrity and ethical practices

Work Style:

• Effective communication and teamwork
• Proactive problem-solving approaches
• Adaptive and flexible to store needs

Self-Assessment Questions:

• Do I thrive in dynamic, retail-focused environments?
• Can I lead a team by example within customer service contexts?
• Am I comfortable adapting to varying schedules and customer needs?

ASSUMPTION: The role best suits individuals who appreciate teamwork and fostering positive customer interactions, aligning with TJX’s core values.

⚠️ Potential Challenges

• Balancing supervision and customer service simultaneously
• Handling high-pressure situations during peak shopping times
• Adapting to rapidly changing store plans and priorities
• Managing diverse teams across multiple shifts

ASSUMPTION: Candidates should be prepared for a fast-paced environment where prioritization and multitasking are key, alongside the potential stress of busy retail periods.

📈 Similar Roles Comparison

• Shift Supervisor: Focuses more on operational logistics than customer interaction
• Customer Service Manager: Higher emphasis on service protocols rather than direct supervision
• Sales Floor Lead: Less emphasis on register and POS management

ASSUMPTION: This role distinguishes itself by combining both customer-facing service and associate team leadership in a cohesive capacity.

📝 Sample Projects

• Implementing new loyalty program strategies
• Coordinating seasonal in-store events
• Leading team workshops to enhance service quality

ASSUMPTION: Projects are designed to improve customer engagement and staff operations, requiring creativity and organizational skills.

❓ Key Questions to Ask During Interview

• What are the primary goals for this role over the next year?
• How does the store measure success for a Customer Experience Coordinator?
• Can you provide examples of typical challenges faced in this role?
• What opportunities are available for career advancement?
• How does management support training and development?

ASSUMPTION: These questions help clarify expectations and growth opportunities, ensuring candidates are well-informed about career paths and role dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the TJX career portal - https://jobs.tjx.com/
• Prepare your resume highlighting relevant customer service and leadership experience
• Be ready to discuss your approach to customer service excellence in the interview
• Demonstrate flexibility during scheduling discussions
• Expect follow-up communication regarding interview outcomes

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.