Growth and Operations Associate

📌 Core Information 🔹 Job Title: Growth and Operations Associate 🔹 Company: Concentric 🔹 Location: Kirkland, Washington 🔹 Job Type: Remote (US Only) - PST Hours Required 🔹 Category: Security and Investigations 🔹 Date Posted: July 15, 2025 🚀 Job Overview Key aspects of this role include: - CRM maintenance and support, including data accuracy, reporting, and team training - Sales and business development support, including meeting follow-ups and event coordination - Proposal and process coordination, ensuring alignment with deadlines and deliverables - Team and operational support, enhancing team coordination and overall efficiency - Lead management and research, supporting sales targeting and strategic outreach ASSUMPTION: This role requires strong attention to detail, proactive communication, and adaptability to support a fast-paced sales and business development team. 📋 Key Responsibilities ✅ CRM Maintenance & Support - Maintain CRM data accuracy through regular cleanup - Develop and manage reports and dashboards - Support Salesforce integrations with other tools - Provide training and troubleshooting support to team members - Keep processes and procedure documents up to date ✅ Sales & Business Development Support - Assist with meeting follow-ups, action item tracking, and scheduling - Support the planning, coordination, and execution of conferences, events, and related initiatives ✅ Proposal & Process Coordination - Organize and manage internal RFP and proposal workflows to ensure alignment with deadlines and deliverables ✅ Team & Operational Support - Provide general administrative support to the growth team to enhance team coordination, communication, and overall efficiency ✅ Lead Management & Research - Manage and route inbound leads to the sales team - Assist with lead research and competitor benchmarking to support sales targeting and strategic outreach ASSUMPTION: This role requires the ability to manage multiple tasks and priorities effectively, with a strong focus on attention to detail and proactive communication. 🎯 Required Qualifications Education: - Bachelor's degree in Business, Marketing, or a related field (preferred) Experience: - 2+ years of experience in sales support, CRM administration, business development coordination, or a similar role Required Skills: - Proven experience using CRM systems (e.g., Salesforce) - Experience with project management tools (e.g., Asana, Trello, Monday.com) - Strong organizational skills and the ability to manage multiple tasks and priorities - Excellent written and verbal communication skills - Experience organizing internal processes or workflows - Ability to work independently and collaboratively in a fast-paced environment Preferred Qualifications: - Familiarity with Salesforce reporting tools or basic dashboard creation - Experience with common AI project management and research tools - Familiarity with collaborative tools like Google Workspace or SharePoint - Ability to manage and prioritize multiple projects with competing deadlines in a fast-paced environment - Experience supporting and engaging with senior organizational leaders and executive clients - Event or conference coordination experience is a plus - Comfort working cross-functionally with numerous internal teams and vendors - Previous experience with confidential and sensitive information 💰 Compensation & Benefits Salary Range: - The standard schedule for this position is Monday through Friday, 8:00am-5:00pm PST time zone hours. - The salary range for this role in Seattle, Washington is $28.50 - $30 USD per hour. Benefits: - Employee’s Medical, Dental, & Vision Premiums are 100% paid for by Concentric - Concentric generously covers a significant portion of the premium costs for employees’ dependents for medical, dental, and vision coverage - Medical selection of PPO or HDHP, including HSA employer contribution - Medical FSA - Dependent Care FSA - Employer-paid insurance: life, STD, LTD, and AD&D - 401k including employer match and immediate vesting - 11 paid holidays - Paid leave (vacation, sick, parental, volunteer) - Annual Health & Wellness Benefit - Generous Fertility/Adoption benefit - Pet Insurance - National discount employee program - Employee Assistance Program for personal needs - Credentity Protection - Eclipse Digital Protection by Concentric - Dedicated Security and Intelligence Training Programs for Professional Development - Coaching and Mentoring Opportunities ASSUMPTION: The salary range provided is based on industry standards for similar roles in the Seattle, Washington area. The benefits package is comprehensive and designed to support the well-being of employees and their families. 📌 Applicant Insights 🔍 Company Context Industry: Security and Investigations Company Size: 201-500 employees Founded: 2005 Company Description: - Concentric is a risk consultancy specializing in delivering strategic security and intelligence services for private clients and corporations globally. - They provide holistic, intelligent security solutions, including strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. - Concentric's ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results. Company Specialties: - Family Security - Due Diligence - Background Investigations - Risk Analysis - Security Surveys - Executive Protection - Custom Security Studies - Secure Transportation - International Operations - Personal Cyber Security - Global Assistance - Medical Assistance - Evacuations - Crisis Management - and Special Risks Insurance Company Website: http://www.concentric.io 📊 Role Analysis Career Level: Mid-level Reporting Structure: This role reports directly to the Strategy and Growth Operations Team (Sales and Business Development Team). Work Arrangement: Remote (US Only) - PST Hours Required Growth Opportunities: - As a mid-level role within a growing company, there are opportunities for career progression into senior roles within the sales and business development team or other departments. - Concentric offers dedicated training programs and coaching opportunities to support employee growth and development. ASSUMPTION: This role offers a unique opportunity to gain experience in a fast-paced sales environment and contribute to the growth of a leading security consultancy. 🌍 Location & Work Environment Office Type: Remote (US Only) - PST Hours Required Office Location(s): Kirkland, Washington Geographic Context: - Kirkland is a suburb of Seattle, located in King County, Washington. - The area offers a mix of urban and suburban living, with easy access to outdoor recreation and cultural attractions. - Kirkland is home to several tech companies and has a growing job market. Work Schedule: Standard business hours with flexibility to accommodate urgent deadlines and cross-time zone collaboration outside standard hours when necessary. ASSUMPTION: Working remotely in the PST time zone requires flexibility and the ability to manage time effectively to collaborate with team members across different time zones. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screening 3. In-depth behavioral and situational interviews 4. Final round interviews with key stakeholders 5. Background check and onboarding Key Assessment Areas: - Problem-solving skills and analytical thinking - Ability to manage multiple tasks and priorities - Communication and interpersonal skills - Adaptability and resilience in a fast-paced environment - Cultural fit and alignment with company values Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experiences for this role. - Be prepared to discuss your experience with CRM systems, project management tools, and internal process organization. - Research Concentric's company culture and values to demonstrate your fit for the role. ATS Keywords: CRM administration, sales support, business development, project management, data maintenance, proposal coordination, lead management, attention to detail, adaptability, service-oriented approach, team coordination, cross-functional collaboration ASSUMPTION: Applicants should emphasize their relevant skills and experiences in their application materials and be prepared to discuss their fit for the role during the interview process. 🛠️️️ Tools & Technologies - Salesforce - Asana, Trello, or Monday.com - Google Workspace or SharePoint - Common AI project management and research tools ASSUMPTION: Familiarity with the listed tools and technologies is preferred for this role. Applicants should be prepared to discuss their experience with these tools during the interview process. 👔 Cultural Fit Considerations Company Values: - Integrity - Collaboration - Relationships - Excellence - Creativity - Results Work Style: - Fast-paced and dynamic sales environment - Strong emphasis on teamwork and collaboration - Results-driven and goal-oriented culture - Supportive and inclusive work environment Self-Assessment Questions: 1. How do you stay organized and manage multiple tasks and priorities in a fast-paced environment? 2. Can you provide an example of a time when you had to adapt to a significant change or challenge in a project or work environment? 3. How do you approach working cross-functionally with numerous internal teams and vendors? ASSUMPTION: Applicants should reflect on their personal work style and cultural fit with Concentric's values and work environment before applying for this role. ⚠️ Potential Challenges 1. Managing multiple tasks and priorities in a fast-paced sales environment 2. Adapting to a remote work arrangement with flexible hours and cross-time zone collaboration 3. Working with confidential and sensitive information 4. Maintaining a strong attention to detail while managing multiple projects and deadlines ASSUMPTION: Applicants should be prepared to discuss how they would address these potential challenges in the interview process. 📈 Similar Roles Comparison 1. Growth and Operations Associate vs. Sales Operations Manager: - The Growth and Operations Associate role focuses more on CRM maintenance, data accuracy, and process coordination, while the Sales Operations Manager role may involve more strategic planning and team management. - Both roles require strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities. 2. Industry-specific context: - The security and investigations industry is dynamic and fast-paced, with a strong focus on confidentiality and attention to detail. - Applicants should be prepared to discuss their understanding of the industry and its unique challenges during the interview process. ASSUMPTION: Applicants should research similar roles and the industry to demonstrate their understanding of the position and its requirements. 📝 Sample Projects 1. CRM Data Cleanup and Reporting Project: - Develop and implement a CRM data cleanup strategy to ensure data accuracy and integrity. - Create and maintain reports and dashboards to track key sales performance metrics and identify trends. 2. Proposal Coordination Project: - Organize and manage internal RFP and proposal workflows to ensure alignment with deadlines and deliverables. - Collaborate with cross-functional teams to gather and integrate input from various stakeholders. 3. Lead Research and Management Project: - Conduct lead research and competitor benchmarking to support sales targeting and strategic outreach. - Develop and maintain lead management processes to ensure effective routing and follow-up. ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and their approach to problem-solving and process improvement. ❓ Key Questions to Ask During Interview 1. Role Responsibilities: - Can you describe a typical day or week in this role? - How do you prioritize and manage multiple tasks and projects in this role? 2. Team Structure: - How does this role fit into the overall team structure, and who will I be working with closely? 3. Company Culture: - How would you describe the company culture, and what makes it unique? 4. Growth Opportunities: - What opportunities are there for growth and development within this role and the company? 5. Work Environment: - How does the remote work arrangement work in practice, and what tools do you use to facilitate collaboration and communication? ASSUMPTION: Applicants should prepare thoughtful questions to demonstrate their interest in the role and the company. 📝 Next Steps for Applicants To apply for this position: - Submit your application through this [link](https://job-boards.greenhouse.io/concentric/jobs/4584485006). - Tailor your resume and cover letter to highlight relevant skills and experiences for this role. - Prepare for the interview process by researching the company, industry, and role requirements. - Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the position. - If you are selected for an interview, be prepared to discuss your fit for the role, your relevant skills and experiences, and your enthusiasm for the opportunity to contribute to Concentric's growth and success.