📌 Core Information
🔹 Job Title: Growth Channel Specialist
🔹 Company: Cochlear
🔹 Location: United States (Remote)
🔹 Job Type: Part-Time, Temporary
🔹 Category: Medical Equipment Manufacturing
🔹 Date Posted: July 29, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Serving as the first point of contact with Cochlear, providing a world-class experience to professional referrers
- Capturing and documenting lead information for both professionals and patients using Salesforce
- Collaborating internally to ensure a seamless referral handling process
- Educating professionals about cochlear implant and bone conduction solution candidacy
- Developing and maintaining strong working relationships with regional B2B field and AMEM teams
ASSUMPTION: This role requires a high level of empathy, professionalism, and efficiency to manage multiple priorities and changing demands in a fast-paced environment.
📋 Key Responsibilities
✅ Provide responsive and complete service to potential professional referrers through telephone calls and emails
✅ Complete outbound engagement efforts to nurture and develop ongoing professional relationships with the customer base
✅ Educate professionals about cochlear implant and bone conduction solution candidacy and advise on available support tools and resources
✅ Document relationship set up within Salesforce, starting from referral to represent patient journey through the process
✅ Develop and maintain strong working relationships with regional B2B field and AMEM teams by engaging leads and connecting with area team members for additional support
ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication skills, both written and verbal.
🎯 Required Qualifications
Education: High School Diploma
Experience: 2 years of experience in the hearing industry
Required Skills:
- Strong computer skills, preferably in Microsoft Suite
- Ability to work in a fast-paced environment and balance/manage multiple, changing priorities
- Excellent written and verbal communication skills
- Follows through on commitments, meets deadlines, takes responsibility for actions, and shows consistency between words and actions
- Identifies and communicates opportunities for improvement in role-related tasks
- Proven ability to work collaboratively and positively in a team environment to build strong, professional relationships
Preferred Skills:
- Experience with Salesforce or similar CRM systems
- Bilingual or multilingual proficiency
ASSUMPTION: While not explicitly stated, proficiency in Salesforce or similar CRM systems would be beneficial for success in this role.
💰 Compensation & Benefits
Salary Range: $25.00 per hour (Target Salary Rate)
Benefits:
- This role is not eligible for benefits
Working Hours: 20 hours per week during regular business hours of 6am – 6pm Mountain Time, Monday – Friday
ASSUMPTION: The salary range provided is the target salary rate, and the role is not eligible for benefits as it is a temporary part-time position.
📌 Applicant Insights
🔍 Company Context
Industry: Cochlear operates in the medical equipment manufacturing industry, focusing on implantable hearing solutions
Company Size: Cochlear has 5,001-10,000 employees globally
Founded: 1981, with headquarters in North Ryde, NSW, Australia
Company Description:
- Cochlear is the global leader in implantable hearing solutions
- The company's mission is to help people hear and be heard
- Cochlear has provided more than 650,000 implantable devices worldwide
Company Specialties:
- Cochlear implants
- Bone conduction solutions
- Bionic Ear
- Hearing Implants
- Direct Acoustic Cochlear Stimulation
- Electro-acoustic implants
Company Website: www.cochlear.com
ASSUMPTION: Cochlear's global presence and leadership in the hearing implant industry provide a stable and innovative work environment for employees.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the hearing industry
Reporting Structure: The Growth Channel Specialist will report directly to the Manager, Growth Channels
Work Arrangement: This is a remote, part-time, temporary position with a scheduled contract end date of June 30, 2026
Growth Opportunities:
- Potential for full-time employment upon contract renewal or completion
- Opportunities for professional development and training within the hearing industry
- Possibility to work on diverse projects and collaborate with various teams across the organization
ASSUMPTION: While this role is temporary, it offers opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Remote work environment
Office Location(s): United States (Remote)
Geographic Context:
- The United States has a diverse and multicultural population
- The remote work environment allows for flexibility and work-life balance
- The time zone for this role is Mountain Time (US & Canada)
Work Schedule: 20 hours per week during regular business hours of 6am – 6pm Mountain Time, Monday – Friday
ASSUMPTION: The remote work environment and flexible hours provide a good work-life balance for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and offer extension
Key Assessment Areas:
- Communication skills (written and verbal)
- Customer service orientation
- Problem-solving abilities
- Adaptability and time management
Application Tips:
- Highlight relevant experience in the hearing industry and customer service
- Demonstrate strong communication skills in your resume and cover letter
- Prepare examples of how you've handled multiple priorities and changing demands in a fast-paced environment
ATS Keywords: Cochlear, Growth Channel Specialist, Hearing Industry, Customer Service, Salesforce, Temporary, Part-Time, Remote
ASSUMPTION: The application process for this role may involve assessments of communication skills, customer service orientation, and problem-solving abilities.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
ASSUMPTION: Proficiency in Salesforce or similar CRM systems, as well as Microsoft Suite, is required for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Patient-centric
- Innovative
- Collaborative
- Accountable
- Respectful
Work Style:
- Customer-focused
- Adaptable and responsive to changing demands
- Collaborative and team-oriented
- Results-driven and accountable
Self-Assessment Questions:
- Do you have a passion for helping people and providing exceptional customer service?
- Are you comfortable working in a fast-paced environment and managing multiple priorities?
- Do you possess strong communication skills, both written and verbal?
- Are you able to work collaboratively and positively in a team environment?
ASSUMPTION: Cochlear values a patient-centric, innovative, and collaborative work environment, and employees should possess strong communication skills and a customer-focused work style.
⚠️ Potential Challenges
- Managing multiple priorities and changing demands in a fast-paced environment
- Dealing with difficult or upset customers and maintaining professionalism
- Adapting to new tools and technologies, such as Salesforce
- Working remotely and maintaining a healthy work-life balance
ASSUMPTION: While this role offers a flexible work environment, it also presents challenges related to managing multiple priorities, customer interactions, and remote work.
📈 Similar Roles Comparison
- This role is similar to a Customer Service Representative or Sales Development Representative within the hearing industry
- Unlike other roles, this position focuses specifically on professional referrers and requires a high level of customer service and empathy
- This role offers opportunities for professional development and growth within the hearing industry
ASSUMPTION: This role is unique in its focus on professional referrers within the hearing industry, but it shares similarities with other customer service and sales development roles.
📝 Sample Projects
- Developing and implementing a new lead qualification process using Salesforce
- Creating and distributing educational materials for professional referrers
- Collaborating with regional B2B field and AMEM teams to host webinars or workshops for professional referrers
ASSUMPTION: These sample projects demonstrate the range of responsibilities and collaborative nature of the Growth Channel Specialist role.
❓ Key Questions to Ask During Interview
- How does the company support work-life balance for remote employees?
- What opportunities are available for professional development and growth within the company?
- How does the company measure success for this role, and what key performance indicators (KPIs) are used?
- What is the typical career path for someone in this role, and what opportunities exist for advancement?
- How does the company ensure effective communication and collaboration among remote team members?
ASSUMPTION: Asking these questions will help applicants better understand the work environment, growth opportunities, and expectations for success in this role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through www.cochlear.us/careers
- Tailor your resume and cover letter to highlight relevant experience in the hearing industry and customer service
- Prepare for your interview by practicing common customer service scenarios and brushing up on your Salesforce skills
- Follow up with the hiring manager one week after your interview to express your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
