Growth Manager

📌 Core Information

🔹 Job Title: Growth Manager – Zambia

🔹 Company: Power Financial Wellness, Inc.

🔹 Location: Lusaka, Zambia (on-site, with client visits)

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: 2025-07-16

🔹 Experience Level: 5+ years

🔹 Remote Status: On-site, with client visits

🚀 Job Overview

Key aspects of this role include:

• Leading white-labeled rollout with First Capital Bank
• Activating employers and onboarding their employees
• Driving employee-level adoption and usage of financial wellness products
• Collaborating with FCB’s relationship managers and HR teams
• Providing first-line support and training to employer HR reps

ASSUMPTION: This role requires a proactive and entrepreneurial mindset, with a strong focus on sales enablement and customer success.

📋 Key Responsibilities

✅ Co-sell Power’s financial wellness products to FCB’s corporate clients

✅ Coordinate employer onboarding sessions (presentations, demos, trainings)

✅ Drive employee-level adoption: registrations, Advance usage, savings plans, etc.

✅ Track and report on KPIs weekly: activations, usage, feedback

✅ Work closely with FCB to keep the partnership aligned and active and increase the number of products they use

✅ Provide first-line support and training to employer HR reps

✅ Suggest local product and process improvements to our HQ team

ASSUMPTION: This role involves frequent client-facing interactions and requires strong communication and stakeholder management skills.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years in client success, enterprise sales support, partnerships, or fintech/HR tech implementations

Required Skills:

• Strong communication and stakeholder management skills
• Able to run training sessions and onboard both technical and non-technical users
• Fluent in English; local languages (e.g., Bemba, Nyanja) a plus
• Self-starter and willing to work in a startup environment
• Experience in financial services, HR, or SaaS is an advantage

Preferred Skills:

• Experience in financial services, HR, or SaaS

ASSUMPTION: Candidates with a background in sales, customer success, or consulting may find this role particularly suitable.

💰 Compensation & Benefits

Salary Range: USD $1,200–$2,000/month depending on experience

Benefits:

• Monthly performance-based bonuses
• Transport & communications allowance

Working Hours: Full-time, with client visits required

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Zambia.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: 11-50 employees

Founded: 2019

Company Description:

• A holistic digital platform for employees and gig workers aiming to improve their overall financial well-being.
• Enables individuals to live their lives, reduce financial-related stress, and take control over their financial well-being.
• Works with regulated banking and lending partners to provide customers with tools to Pay, Save, Borrow, and Protect instantly and affordably.

Company Specialties:

• Pay
• Save
• Borrow
• Protect

Company Website: https://yourpower.io

ASSUMPTION: Power Financial Wellness is a rapidly scaling fintech platform focused on delivering financial wellness solutions to employees across Africa.

📊 Role Analysis

Career Level: Mid-level, with potential for growth and impact

Reporting Structure: Reports directly to the regional team, with close collaboration with FCB’s relationship managers and HR teams

Work Arrangement: On-site, with client visits required

Growth Opportunities:

• Shape the Zambian growth story
• Impact-driven culture working to solve real financial stress across Africa

ASSUMPTION: This role offers a ground-floor opportunity to make a significant impact on the company's growth in Zambia.

🌍 Location & Work Environment

Office Type: On-site, with client visits required

Office Location(s): Lusaka, Zambia

Geographic Context:

• Lusaka is the capital and largest city of Zambia, with a population of over 1.7 million.
• The city offers a mix of urban and natural environments, with several parks and recreational areas.
• Lusaka has a tropical savanna climate, with warm, wet summers and mild, dry winters.

Work Schedule: Full-time, with client visits required

ASSUMPTION: The on-site nature of this role allows for better collaboration with local clients and partners.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview to assess communication skills and cultural fit
• On-site interview with the regional team and FCB representatives to discuss the role and company fit

Key Assessment Areas:

• Sales and client management skills
• Communication and stakeholder management skills
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant experience in client success, sales, or customer success
• Demonstrate strong communication skills and cultural awareness in your application materials
• Prepare for behavioral interview questions focused on sales, client management, and problem-solving

ATS Keywords: Client success, enterprise sales support, partnerships, fintech, HR tech, communication, stakeholder management, training, onboarding, self-starter, financial services, SaaS

ASSUMPTION: Applicants should tailor their resumes and cover letters to highlight relevant skills and experiences for this role.

🛠️ Tools & Technologies

• Power's proprietary platform for financial wellness solutions
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)

ASSUMPTION: The specific tools and technologies required for this role may evolve as the company grows and adopts new platforms.

👔 Cultural Fit Considerations

Company Values:

• Holistic approach to financial wellness
• Customer-centric focus
• Collaboration and teamwork
• Continuous learning and improvement

Work Style:

• Entrepreneurial and proactive
• Strong communication and stakeholder management skills
• Adaptable and flexible, with a willingness to work in a startup environment

Self-Assessment Questions:

• How do you approach selling financial wellness products to corporate clients?
• Can you provide an example of a time when you had to manage a difficult client or stakeholder?
• How do you stay organized and manage your time when working in a fast-paced, startup environment?

ASSUMPTION: Applicants should assess their fit with the company's values and work style before applying.

⚠️ Potential Challenges

• Navigating the local business landscape and building relationships with corporate clients
• Managing client expectations and ensuring client satisfaction
• Balancing multiple priorities and deadlines in a fast-paced, startup environment
• Adapting to the unique cultural and economic context of Zambia

ASSUMPTION: Applicants should be prepared to face these challenges and demonstrate their ability to overcome them in their application materials and interviews.

📈 Similar Roles Comparison

• Unlike traditional sales or customer success roles, this role requires a strong focus on client enablement and ongoing support
• Applicants with experience in fintech, HR tech, or financial services may find this role particularly suitable
• This role offers a unique opportunity to shape the company's growth story in Zambia and make a significant impact on the local market

ASSUMPTION: Applicants should compare this role to similar positions in the financial services or fintech industries to better understand its unique aspects and requirements.

📝 Sample Projects

• Developing and delivering a successful onboarding presentation for a large corporate client
• Creating and implementing a customer success plan to drive employee-level adoption of financial wellness products
• Collaborating with FCB's relationship managers to expand the use of Power's products among their corporate clients

ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they would approach them in this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the company's overall growth strategy in Zambia?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company support the professional development and growth of its employees?
• What are the most challenging aspects of working with corporate clients in Zambia, and how can this role address them?
• How does the company measure success for this role, and what are the key performance indicators (KPIs)?

ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in and understanding of the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for interview questions focused on sales, client management, and problem-solving
• Follow up with the hiring manager within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.