🔹 Job Title: Growth Manager
🔹 Company: Sanas.ai
🔹 Location: New York, NY
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-07-17
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
Key aspects of this role include:
ASSUMPTION: This role requires a strong customer focus, analytical skills, and the ability to work effectively with various teams. It is ideal for someone with a proven track record in Customer Success, Growth, or GTM Operations in a B2B SaaS or AI-driven environment.
✅ Identify and execute opportunities to grow existing accounts through upsell, cross-sell, and value expansion programs
✅ Analyze product usage trends and customer feedback to proactively spot risk, surface opportunities, and enable tailored engagement
✅ Partner with AMs and Solutions Engineers to create success plans that align to customer goals and business value metrics
✅ Build and test lifecycle touchpoints to improve product adoption, onboarding, and expansion
✅ Design dashboards and frameworks to track customer health, usage KPIs, and engagement milestones
✅ Segment customers by vertical, size, and stage to deploy personalized growth motions
✅ Collaborate with Product and Technical Support teams to resolve friction points and prioritize roadmap feedback
✅ Run voice-of-customer initiatives to capture strategic insights and communicate learnings internally
✅ Create and maintain internal playbooks, reporting templates, and resource libraries to support scalable CS operations
ASSUMPTION: This role involves a mix of strategic planning, data analysis, and cross-functional collaboration. It requires strong problem-solving skills and the ability to work independently and in a team environment.
Education: Not specified
Experience: 10+ years in Customer Success, Growth, or GTM Operations, ideally in a B2B SaaS or AI-driven environment
Required Skills:
Preferred Skills:
ASSUMPTION: While a degree is not explicitly required, a candidate with relevant experience and a strong track record in customer success or related fields is likely to be a good fit for this role.
Salary Range: $120,000 - $180,000 per year (based on industry standards for a Growth Manager role with 10+ years of experience in the New York area)
Benefits:
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Growth Manager role with the given experience level and location. Actual compensation may vary based on factors such as the candidate's specific skills, experience, and negotiation.
Industry: Software Development
Company Size: 51-200 employees
Founded: 2020
Company Description:
Company Specialties:
Company Website: https://www.sanas.ai/
ASSUMPTION: Sanas.ai is a rapidly growing startup with a strong focus on innovation and customer success. It offers a dynamic work environment with opportunities for growth and impact.
Career Level: Experienced (10+ years of experience)
Reporting Structure: This role reports directly to the Customer Success team and works closely with various teams, including Account Managers, Product, and Solutions
Work Arrangement: Remote OK (with the option to work from the New York office)
Growth Opportunities:
ASSUMPTION: This role offers a unique opportunity to work at the intersection of customer success, growth, and technology. It provides a platform for experienced professionals to drive meaningful impact and grow within the organization.
Office Type: Hybrid (with the option to work remotely)
Office Location(s): New York, NY; Palo Alto, CA; Bengaluru, IN
Geographic Context:
Work Schedule: Full-time (40 hours per week) with flexible hours and the option to work remotely
ASSUMPTION: The hybrid work arrangement offers flexibility and the opportunity to work from various locations, allowing for a better work-life balance.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, Growth, GTM Operations, B2B SaaS, AI-driven Environment, Analytical Skills, Cross-functional Collaboration, CS Tools, CRM Tools, Effective Communication, Problem Solving, Customer Data Analysis, Health Scoring, Cohort Analysis, Customer Engagement, Voice-of-Customer Initiatives
ASSUMPTION: The interview process for this role is likely to be comprehensive and focused on assessing the candidate's fit for the specific requirements of the role and the company's culture.
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's tech stack and the candidate's specific responsibilities.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Sanas.ai values candidates who are passionate about their mission, comfortable working in a dynamic environment, and committed to driving meaningful impact.
ASSUMPTION: These challenges are common in fast-growing startups and can be overcome by candidates with strong problem-solving skills, adaptability, and a customer-focused mindset.
ASSUMPTION: This role offers a unique opportunity to work at the intersection of customer success, growth, and cutting-edge technology. It provides a platform for experienced professionals to drive meaningful impact and grow within the organization.
ASSUMPTION: These sample projects are intended to illustrate the types of initiatives a Growth Manager might work on at Sanas.ai. The specific projects may vary depending on the candidate's skills, experience, and the company's priorities.
ASSUMPTION: These questions are designed to help candidates better understand the role, the company's priorities, and the opportunities for growth and impact. They also demonstrate the candidate's interest in and understanding of the company's mission and values.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.