📌 Core Information
🔹 Job Title: Growth Manager
🔹 Company: Sanas.ai
🔹 Location: California, United States
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-07-17
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving customer-centric growth strategies across Sanas’ post-sales journey
- Working closely with various teams to unlock value for customers, increase adoption, reduce churn, and drive net revenue retention
- Identifying and executing opportunities to grow existing accounts through upsell, cross-sell, and value expansion programs
- Analyzing product usage trends and customer feedback to proactively spot risk and opportunities
ASSUMPTION: This role requires a strong customer focus, analytical skills, and the ability to work cross-functionally. It's ideal for someone with a background in Customer Success, Growth, or GTM Operations in a B2B SaaS or AI-driven environment.
📋 Key Responsibilities
✅ Identify and execute opportunities to grow existing accounts through upsell, cross-sell, and value expansion programs
✅ Analyze product usage trends and customer feedback to proactively spot risk, surface opportunities, and enable tailored engagement
✅ Partner with AMs and Solutions Engineers to create success plans that align to customer goals and business value metrics
✅ Build and test lifecycle touchpoints to improve product adoption, onboarding, and expansion
✅ Design dashboards and frameworks to track customer health, usage KPIs, and engagement milestones
✅ Segment customers by vertical, size, and stage to deploy personalized growth motions
✅ Collaborate with Product and Technical Support teams to resolve friction points and prioritize roadmap feedback
✅ Run voice-of-customer initiatives to capture strategic insights and communicate learnings internally
✅ Create and maintain internal playbooks, reporting templates, and resource libraries to support scalable CS operations
ASSUMPTION: This role involves a mix of strategic planning, data analysis, and cross-functional collaboration. It's essential to be comfortable with customer data, health scoring, and cohort analysis.
🎯 Required Qualifications
Education: Not specified
Experience: 10+ years in Customer Success, Growth, or GTM Operations, ideally in a B2B SaaS or AI-driven environment
Required Skills:
- Strong analytical skills
- Ability to work cross-functionally and influence without authority
- Familiarity with CS and CRM tools (e.g., Salesforce, Gainsight, Zendesk, etc.)
- Effective communication skills with a bias for action, experimentation, and continuous improvement
Preferred Skills:
- Experience working in a contact center (a plus)
ASSUMPTION: While not explicitly stated, a bachelor's degree in a related field or equivalent experience is likely expected. Experience in a contact center environment would be beneficial but not required.
💰 Compensation & Benefits
Salary Range: $120,000 - $180,000 per year (Based on industry standards for a 10+ year experienced Growth Manager in California)
Benefits:
- Employer-paid premiums: 100% for employees
- Multiple medical plan options (PPO, HSA, HMO)
- Comprehensive dental & vision coverage with generous allowances
- Employer HSA contributions (with rollover) & FSA options for healthcare & dependent care
- Life & disability insurance — company-paid protection for peace of mind
- Wellness Allowance of up to $250/month for fitness, mental health & personal wellness
- Pre-tax commuter benefits & parking support
- Exclusive employee discounts through our perks marketplace
- Confidential Employee Assistance Program (EAP) for you & your family
Working Hours: Full-time (40 hours/week), with flexible scheduling and remote work opportunities available
ASSUMPTION: The salary range is estimated based on industry standards for a 10+ year experienced Growth Manager in California. Actual compensation may vary based on skills, experience, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development
Company Size: 51-200 employees
Founded: 2020
Company Description:
- Sanas is revolutionizing communication with the world’s first real-time algorithm designed to modulate accents, eliminate background noises, and magnify speech clarity.
- Founded in 2020, Sanas has successfully secured over $100 million in funding and collaborated with numerous Fortune 100 companies.
- The company offers a comprehensive suite of benefits, including employer-paid premiums, multiple medical plan options, and a wellness allowance.
Company Specialties:
- Real-time speech understanding platform
- AI-powered technology for multilingual speakers
- Empowering individuals, advancing equality, and deepening empathy
Company Website: https://www.sanas.ai/
ASSUMPTION: Sanas.ai is a rapidly growing startup with a strong focus on innovation and customer success. They offer competitive benefits and have a mission-driven approach to their work.
📊 Role Analysis
Career Level: Mid-level to senior
Reporting Structure: This role reports directly to the Head of Customer Success
Work Arrangement: On-site with flexible scheduling and remote work opportunities available
Growth Opportunities:
- Potential to grow within the Customer Success team or explore other roles within the company as it expands
- Opportunity to contribute to groundbreaking technology with meaningful impact
ASSUMPTION: This role offers growth opportunities as the company continues to expand and innovate in the speech understanding platform space.
🌍 Location & Work Environment
Office Type: On-site with flexible scheduling and remote work opportunities available
Office Location(s): Palo Alto, CA, and Bengaluru, IN
Geographic Context:
- Palo Alto, CA: A tech hub with a high cost of living and many opportunities for networking and professional growth
- Bengaluru, IN: A major tech city with a lower cost of living and a thriving startup ecosystem
Work Schedule: Full-time (40 hours/week) with flexible scheduling and remote work opportunities available
ASSUMPTION: The work environment is dynamic and fast-paced, with a strong focus on collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the Hiring Manager
- Technical assessment or case study
- On-site or virtual interview with the team
- Final interview with the Head of Customer Success
Key Assessment Areas:
- Analytical skills and data-driven decision-making
- Cross-functional collaboration and communication
- Customer focus and problem-solving
- Cultural fit and alignment with company values
Application Tips:
- Highlight your experience in Customer Success, Growth, or GTM Operations and any relevant achievements
- Tailor your resume and cover letter to emphasize your analytical skills, cross-functional collaboration, and customer focus
- Prepare for behavioral interview questions that assess your problem-solving skills, communication, and cultural fit
ATS Keywords: Customer Success, Growth, GTM Operations, B2B SaaS, AI-driven Environment, Analytical Skills, Cross-functional Collaboration, CS Tools, CRM Tools, Communication, Problem Solving, Customer Data Analysis, Health Scoring, Cohort Analysis, Influencing Without Authority, Continuous Improvement
ASSUMPTION: The application process is likely competitive, and demonstrating a strong fit with the company's mission and values will be crucial for success.
🛠️ Tools & Technologies
- Salesforce
- Gainsight
- Zendesk
- Other relevant CS and CRM tools
ASSUMPTION: Familiarity with these tools is required, and proficiency in using them to analyze customer data and drive growth strategies is expected.
👔 Cultural Fit Considerations
Company Values:
- Breaking Barriers
- Empowering Individuals
- Advancing Equality
- Deepening Empathy
Work Style:
- Dynamic and fast-paced
- Collaborative and innovative
- Customer-focused and data-driven
Self-Assessment Questions:
- How do you align with Sanas' mission to break barriers and empower individuals?
- How comfortable are you working in a fast-paced, collaborative environment?
- How do you approach continuous learning and improvement in your work?
ASSUMPTION: Applicants should be prepared to demonstrate their alignment with Sanas' values and work style during the interview process.
⚠️ Potential Challenges
- Working in a fast-paced, dynamic startup environment with evolving priorities and goals
- Managing a large portfolio of customers with diverse needs and expectations
- Balancing strategic planning and execution with day-to-day customer management
- Adapting to changes in the company's growth strategy and roadmap
ASSUMPTION: Applicants should be prepared to discuss how they have overcome similar challenges in their previous roles and how they would approach them in this position.
📈 Similar Roles Comparison
- This role is similar to a Growth Manager or Customer Success Manager role in other B2B SaaS companies, but with a focus on AI-driven technology and a mission-driven approach
- Compared to other Customer Success roles, this position places a stronger emphasis on growth strategies and data-driven decision-making
- Career paths may vary depending on the company's growth and expansion plans
ASSUMPTION: Applicants should research similar roles in the industry and be prepared to discuss how this role differs and what unique opportunities it offers.
📝 Sample Projects
- Developing and implementing a customer segmentation strategy to improve adoption and reduce churn
- Analyzing customer usage data to identify trends and opportunities for upsell and cross-sell
- Creating and testing lifecycle touchpoints to improve product adoption and onboarding
- Designing and maintaining dashboards to track customer health, usage KPIs, and engagement milestones
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they would approach them in this role.
❓ Key Questions to Ask During Interview
- How does this role fit into the company's overall growth strategy?
- What are the biggest challenges facing the Customer Success team currently, and how can this role address them?
- How does Sanas support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Sanas approach diversity, equity, and inclusion in its hiring and workplace practices?
ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company's mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your analytical skills, cross-functional collaboration, and customer focus
- Prepare for behavioral interview questions that assess your problem-solving skills, communication, and cultural fit
- Research Sanas.ai and be prepared to discuss how your skills and experience align with the company's mission and values
- Follow up with the Hiring Manager within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
