📌 Core Information
🔹 Job Title: Growth Manager, Payments
🔹 Company: BigCommerce
🔹 Location: Austin, TX (Remote OK)
🔹 Job Type: Full-Time
🔹 Category: E-commerce & Payments
🔹 Date Posted: July 10, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Leveraging BigCommerce’s vast partner network to recommend suitable payment & fintech solutions to our merchant base
- Mastering cross-functional collaboration with sales, customer success, and the broader partner ecosystem
- Developing and managing a cross-sell pipeline to achieve and exceed quarterly targets
- Staying on top of industry trends, emerging technologies, and regulatory changes affecting B2C and B2B payments
- Providing training and support to internal teams and clients on new payment partners and processes
- Monitoring and reporting on key performance indicators related to payment processes
ASSUMPTION: This role requires a strong sales background within payments and/or financial technology, with a proven track record of exceeding revenue targets while maintaining a consultative approach.
📋 Key Responsibilities
✅ Leverage BigCommerce’s vast partner network to recommend suitable payment & fintech solutions to our merchant base
✅ Master cross-functional collaboration with sales, customer success, and the broader partner ecosystem
✅ Develop and manage a cross-sell pipeline to achieve and exceed quarterly targets
✅ Stay on top of industry trends, emerging technologies, and regulatory changes affecting B2C and B2B payments
✅ Provide training and support to internal teams and clients on new payment partners and processes
✅ Monitor and report on key performance indicators related to payment processes
ASSUMPTION: This role involves strategic growth consultations with mid-market and Enterprise merchants, driving the adoption of partner solutions within BigCommerce’s global customer base.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 4+ years of experience in payments, sales, and partnerships, ideally in a high volume, fast-paced start-up environment
Required Skills:
- Demonstrated experience in B2C and B2B E-commerce sales
- AR processes and B2B workflows, integration of payment providers to ERP systems, and SaaS software with embedded payments model is a major plus
- Project / Program Management experience executing against revenue goals
- Proven track record of consistently hitting sales targets while maintaining a consultative approach
- Strong ability to form and maintain relationships both internally and externally
- Familiarity with Salesforce
Preferred Skills:
- Experience working with a global team with a diverse merchant base
- Strong written and presentation skills
- Ability to remain cool under pressure in a fast-paced, high-pressure, dynamic environment
ASSUMPTION: Candidates with experience in B2C and B2B E-commerce sales, AR processes, and B2B workflows will be highly competitive for this role.
💰 Compensation & Benefits
Salary Range: $102,000 - $171,000 (based on experience and location)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible time off
- Paid parental leave
- Professional development opportunities
Working Hours: Full-time, with some flexibility for the right candidate
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level growth manager role in the payments industry, with consideration for the required experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce & Software Development
Company Size: 1,001-5,000 employees
Founded: 2009
Company Description:
- BigCommerce is a leading open SaaS and composable ecommerce platform that empowers brands and retailers of all sizes to build, innovate and grow their businesses online.
- Tens of thousands of B2C and B2B companies across 150 countries and numerous industries rely on BigCommerce, including Burrow, Coldwater Creek, Francesca’s, Harvey Nichols, King Arthur Baking Co., MKM Building Supplies, Ted Baker, United Aqua Group, and Uplift Desk.
Company Specialties:
- E-Commerce Software
- Shopping Cart Software
- Hosted Ecommerce Solution
- Internet Marketing
- SaaS
Company Website: bigcommerce.com
ASSUMPTION: BigCommerce is a well-established company in the e-commerce industry, with a strong focus on empowering merchants to build, innovate, and grow their businesses online.
📊 Role Analysis
Career Level: Mid-level to Senior
Reporting Structure: This role reports directly to the Head of Payments Partnerships
Work Arrangement: Remote OK, with some travel required (10%)
Growth Opportunities:
- Potential career growth into a senior leadership role within the Payments team
- Opportunities to work on high-impact projects and collaborate with cross-functional teams
- Professional development opportunities, including training and mentorship programs
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a significant impact on BigCommerce’s payments strategy.
🌍 Location & Work Environment
Office Type: Hybrid (Austin, TX) with Remote OK
Office Location(s): Austin, TX; Sydney, AU; San Francisco, CA; London, UK
Geographic Context:
- Austin, TX: Known for its vibrant tech industry, live music scene, and outdoor activities
- Remote: Offers flexibility and the ability to work from anywhere
Work Schedule: Full-time, with some flexibility for the right candidate
ASSUMPTION: The remote work arrangement offers flexibility and the ability to work from anywhere, while the Austin, TX office provides a vibrant and collaborative work environment.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the Hiring Manager
- Technical assessment or case study
- Final interview with the Head of Payments Partnerships
Key Assessment Areas:
- Sales and partnership experience
- Industry knowledge and trends
- Problem-solving and analytical skills
- Communication and presentation skills
Application Tips:
- Highlight your sales and partnership experience, with a focus on B2C and B2B E-commerce sales
- Tailor your resume to emphasize relevant skills and experience for this role
- Prepare for behavioral interview questions that focus on your sales approach, problem-solving skills, and ability to work collaboratively
ATS Keywords: Payments, Sales, Partnerships, E-commerce, B2C, B2B, Consultative Approach, Relationship Management, Project Management, Communication, Salesforce, Revenue Targets, Cross-functional Collaboration, Industry Trends, Training, Support
ASSUMPTION: The interview process for this role will focus on assessing the candidate’s sales and partnership experience, industry knowledge, and problem-solving skills.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Zoom
ASSUMPTION: Familiarity with Salesforce and other common sales and collaboration tools is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Adaptable
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Results-driven and focused on achieving targets
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you comfortable working collaboratively with cross-functional teams?
- Do you have a proven track record of exceeding sales targets while maintaining a consultative approach?
ASSUMPTION: BigCommerce values a customer-centric, innovative, and collaborative work environment, with a focus on accountability, adaptability, and results-driven performance.
⚠️ Potential Challenges
- Managing a high volume of partnerships and cross-selling opportunities
- Keeping up with industry trends and regulatory changes in the payments landscape
- Balancing the need for growth with the need to maintain strong relationships with both internal and external stakeholders
- Adapting to a remote work environment, if applicable
ASSUMPTION: This role presents unique challenges related to managing a high volume of partnerships, staying up-to-date with industry trends, and balancing growth with strong stakeholder relationships.
📈 Similar Roles Comparison
- This role differs from traditional sales or business development roles in its focus on cross-selling and partnership management within the payments industry
- Industry-specific context: The payments industry is highly competitive and dynamic, with frequent changes in regulations and emerging technologies
- Career path comparison: This role offers significant growth opportunities, with the potential to advance into a senior leadership role within the Payments team
ASSUMPTION: This role is unique in its focus on cross-selling and partnership management within the payments industry, with significant growth opportunities for the right candidate.
📝 Sample Projects
- Developing and executing a strategic growth plan for a key payment partner, resulting in a 25% increase in adoption within the first six months
- Collaborating with the Customer Success team to create targeted training materials for merchants on new payment partners and processes, leading to a 15% increase in engagement
- Conducting a comprehensive analysis of key performance indicators related to payment processes, and making data-driven recommendations to improve efficiency and effectiveness
ASSUMPTION: These sample projects highlight the strategic, collaborative, and data-driven nature of the work required in this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical merchant profile for BigCommerce, and how this role will support their growth and success?
- How does this role collaborate with the Customer Success and Sales teams to drive merchant adoption of payment partners and processes?
- What are the most significant industry trends and regulatory changes currently affecting the B2C and B2B payments landscape, and how does this role address them?
- What are the key performance indicators used to measure success in this role, and how are they tracked and reported?
- How does BigCommerce support the professional development and growth of its employees in this role?
ASSUMPTION: These interview questions focus on understanding the role’s strategic impact, collaborative nature, and key performance indicators, as well as BigCommerce’s support for employee growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your sales and partnership experience, with a focus on B2C and B2B E-commerce sales
- Prepare for behavioral interview questions that focus on your sales approach, problem-solving skills, and ability to work collaboratively
- If selected for an interview, be prepared to discuss your experience with payment partners and processes, as well as your understanding of the B2C and B2B payments landscape
- Follow up with the Hiring Manager one week after submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
