Growth Operations Manager

📌 Core Information

🔹 Job Title: Growth Operations Manager

🔹 Company: Capi Money

🔹 Location: Paris, Île-de-France, France (Remote, Hybrid)

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (3 days office, 2 days remote)

🚀 Job Overview

Key aspects of this role include:

• Designing and implementing experimentation infrastructure for acquisition channels
• Managing CRM (HubSpot) and building workflows, pipelines, and automation
• Creating dashboards and reports to track acquisition performance
• Analyzing data and surfacing insights to improve conversion, activation, and retention
• Developing playbooks, tools, and resources to support efficient customer acquisition and activation
• Collaborating with various teams to improve handoffs, engagement, and feedback loops
• Supporting incentive design to align with growth objectives
• Being the connective tissue between growth, sales, product, and ops teams

ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to work effectively across multiple teams and disciplines.

📋 Key Responsibilities

✅ Design and implement experimentation infrastructure for acquisition channels, including CRM flows, lead management, and attribution tracking

✅ Own and maintain HubSpot CRM: Build and maintain workflows, pipelines, and automation to support fast, efficient customer acquisition and activation

✅ Build dashboards and reporting to track acquisition performance by channel, region, and customer type

✅ Work with GMs and growth team to analyze data, surface insights, and suggest tests to improve conversion, activation, and retention

✅ Develop playbooks, tools, and resources to help teams run acquisition and retention more effectively and consistently

✅ Coordinate with Product, Ops, and Customer Success to improve handoffs, engagement, and feedback loops

✅ Support incentive design to align with growth objectives

✅ Be the connective tissue between growth, sales, product, and ops teams—helping them stay aligned

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication skills and the ability to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Marketing, or a related discipline)

Experience: 7+ years in Growth Ops, Rev Ops, Sales Ops, BizOps, or similar roles in a high-growth startup

Required Skills:

• Strong analytical mindset with experience using Excel/Google Sheets, BI tools, or SQL
• Experience with growth experimentation frameworks (A/B testing, cohort tracking, etc.)
• Experience working in fast-paced, ambiguous environments with lots of iteration and learning
• A natural systems-thinker — able to zoom out and design for scale while still being detail-oriented
• Fluency in English and French (English is the company language, but French is required for operating in Francophone Africa)

Preferred Skills:

• Background in B2B fintech, payments
• Experience setting up a CRM (HubSpot preferred), including automations, reporting, and training teams on usage
• Experience working in or with African markets, and understanding the nuances of doing business across the region
• Experience designing or managing incentive structures for sales or channel partners

ASSUMPTION: Candidates with experience in similar roles and a proven track record of driving growth through operational excellence are strongly preferred.

💰 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year (Estimated based on industry standards for a role of this level in Paris)

Benefits:

• Competitive salary
• Equity
• Benefits package

Working Hours: Full-time (40 hours per week) with flexible hours and the option to work remotely 2 days per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level in Paris. The actual salary may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically focusing on international supplier payments for businesses in Africa

Company Size: Small (2-10 employees) - This means the company is agile and growing, offering opportunities for impact and growth but potentially less structured processes and resources

Founded: 2023 - Capi Money is a young, fast-growing startup with significant growth potential

Company Description:

• Capi helps businesses in Africa pay their overseas suppliers by providing a faster and more affordable alternative to traditional methods
• The company aims to give businesses in Africa the same price and speed as businesses expect in the US and Europe
• Capi is backed by prominent investors, including Firstminute Capital, Y Combinator, General Catalyst, and Raba

Company Specialties:

• International supplier payments
• B2B fintech
• Emerging markets

Company Website: capimoney.com

ASSUMPTION: Capi Money is a well-funded startup with a strong focus on growth and expansion, offering opportunities for professional development and career advancement.

📊 Role Analysis

Career Level: Mid-Senior level - This role requires significant experience and offers opportunities for growth and leadership within the growth operations function

Reporting Structure: Reports directly to the Head of Growth, with close collaboration with country GMs and product teams

Work Arrangement: Hybrid (3 days office, 2 days remote) - This arrangement offers flexibility while still providing opportunities for in-person collaboration and team building

Growth Opportunities:

• As the company grows, there will be opportunities for the role to evolve and take on more strategic responsibilities
• With experience and success in this role, there may be opportunities to lead a team or take on a more senior leadership position
• The company's focus on growth and expansion presents opportunities for professional development and career advancement

ASSUMPTION: This role offers a high degree of autonomy and the opportunity to make a significant impact on the company's growth and success.

🌍 Location & Work Environment

Office Type: Hybrid - The office is located in Paris, with the option to work remotely 2 days per week

Office Location(s): Paris, London, Dakar, Abidjan, or Douala - The company has offices in multiple locations, offering opportunities for travel and collaboration with teams in different regions

Geographic Context:

• Paris, Île-de-France, France - The office is located in the heart of Europe, providing easy access to international markets and opportunities for collaboration with global partners
• France - The company operates in Francophone Africa, where English is not commonly spoken, but the company language is English
• African markets - The company operates in multiple African markets, offering opportunities for travel and cultural exchange

Work Schedule: Full-time (40 hours per week) with flexible hours and the option to work remotely 2 days per week

ASSUMPTION: The hybrid work arrangement offers a good balance between in-person collaboration and remote flexibility, allowing employees to maintain a healthy work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical assessment or case study
• Final interview with the team

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Experience with CRM and growth experimentation frameworks
• Communication and collaboration skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the company and the role by providing specific examples of how your experience aligns with the required qualifications
• Prepare for the technical assessment or case study by reviewing your experience with CRM and growth experimentation frameworks

ATS Keywords: Growth Operations, CRM Management, Data Analysis, Experimentation Frameworks, Systems Thinking, B2B Fintech, Payments, Automation, Reporting, Customer Acquisition, Retention Strategies, Collaboration, Incentive Design, Performance Tracking, Lead Management, Cohort Tracking

ASSUMPTION: The interview process will focus on assessing the candidate's technical skills, problem-solving abilities, and cultural fit with the company.

🛠️ Tools & Technologies

• HubSpot CRM
• Excel/Google Sheets
• BI tools (e.g., Tableau, Looker)
• SQL
• Growth experimentation frameworks (e.g., Optimizely, VWO)

ASSUMPTION: The tools and technologies listed are not exhaustive and may be subject to change based on the company's needs and the candidate's expertise.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Data-driven
• Collaborative
• Adaptable
• Inclusive

Work Style:

• Fast-paced and dynamic
• Data-driven and analytical
• Collaborative and cross-functional
• Adaptable and open to change

Self-Assessment Questions:

• Do you thrive in fast-paced, dynamic environments?
• Are you comfortable working with data and using it to drive decision-making?
• Do you enjoy collaborating with cross-functional teams and contributing to a shared vision?
• Are you adaptable and open to change, even in the face of uncertainty?

ASSUMPTION: Capi Money values candidates who are customer-centric, data-driven, collaborative, adaptable, and inclusive, and who can thrive in a fast-paced, dynamic work environment.

⚠️ Potential Challenges

• Working in a fast-paced, high-growth startup environment with limited resources and processes
• Operating in multiple African markets with varying cultural nuances and business practices
• Managing a hybrid work arrangement, balancing in-person collaboration and remote work
• Travel requirements (up to 1 week per month) for colocation with teams in different regions

ASSUMPTION: These challenges are inherent to working in a high-growth startup in a dynamic and diverse market, and candidates should be prepared to navigate them effectively.

📈 Similar Roles Comparison

• This role is unique to Capi Money and focuses on driving growth through operational excellence in the international supplier payments space
• Similar roles in other companies may focus on different aspects of growth operations, such as customer success, sales operations, or marketing operations
• Career paths in similar roles may vary depending on the company's size, industry, and growth stage

ASSUMPTION: This role is unique to Capi Money and offers a high degree of autonomy and the opportunity to make a significant impact on the company's growth and success.

📝 Sample Projects

• Designing and implementing a CRM workflow to automate lead assignment and follow-up
• Building a dashboard to track acquisition performance by channel, region, and customer type
• Analyzing customer data to identify trends and opportunities for improved conversion, activation, and retention

ASSUMPTION: These sample projects are illustrative of the types of tasks and initiatives the Growth Operations Manager may be responsible for, but the specific projects will vary depending on the company's needs and priorities.

❓ Key Questions to Ask During Interview

• Can you describe the current state of the CRM and how it supports customer acquisition and activation?
• How does the growth team collaborate with other departments, such as product, ops, and customer success?
• What are the biggest challenges facing the growth team, and how can this role help address them?
• How does the company support the professional development and career advancement of its employees?
• What is the company's approach to work-life balance, and how does the hybrid work arrangement support this?

ASSUMPTION: These questions are designed to help the candidate understand the role, the team, and the company's culture and values, and to assess the fit between the candidate's skills, experience, and career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for the technical assessment or case study by reviewing your experience with CRM and growth experimentation frameworks
• Research the company and the role to demonstrate your understanding and enthusiasm for the opportunity
• Follow up with the hiring manager one week after your final interview to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.