📌 Core Information
🔹 Job Title: Guest Communications Data & Business Intelligence Consultant
🔹 Company: Jobs for Humanity (via YUPRO Placement)
🔹 Location: Seattle, WA, USA
🔹 Job Type: Contract, On-site
🔹 Category: Consulting, Data & Analytics
🔹 Date Posted: April 29, 2025
🔹 Experience Level: 7+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading the design, documentation, and testing of communication rules to improve customer engagement and operational efficiency
- Evaluating and optimizing communication strategies using data analysis and performance metrics across multiple digital channels
- Designing and leading proofs of concept for new communications technologies and strategies
- Collaborating with stakeholders to identify and implement innovative communication solutions
- Driving continuous improvement initiatives and root-cause analysis to resolve process gaps
ASSUMPTION: This role requires a balance of technical skills (data analysis, business intelligence) and soft skills (stakeholder engagement, project management), with a focus on driving improvements in guest communication strategies.
📋 Key Responsibilities
✅ Develop and document business rules for guest communications across email, SMS, and app
✅ Evaluate and optimize communication strategies using data analysis and performance metrics
✅ Design and lead proofs of concept for new communications technologies and strategies
✅ Partner with stakeholders to identify and implement innovative communication solutions
✅ Drive continuous improvement initiatives and root-cause analysis to resolve process gaps
ASSUMPTION: The role involves a mix of strategic planning, data-driven decision making, and cross-functional collaboration to enhance guest communication outcomes.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Business, Marketing, Data Science) or equivalent experience
Experience: 7+ years of experience in communications, project management, or process innovation
Required Skills:
- Proven experience managing communication systems and workflows
- Strong understanding of multi-channel communications and CRM systems
- Proficient with MS Office and familiar with analytics tools and BI platforms
- Ability to collaborate with cross-functional teams and adapt in fast-paced environments
Preferred Skills:
- Experience with Airship, Sabre, Amadeus, Sprinklr, or 15Below
- Knowledge of Agile, Lean, or Design Thinking methodologies
- Prior experience in an airline or hospitality industry
- Project management certification (e.g., PMP, PRINCE2)
ASSUMPTION: While specific industry experience is preferred, candidates with transferable skills and a strong background in communications, data analysis, or project management are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $55 - $65 per hour
Benefits:
- Opportunity to work with an innovative company and gain valuable industry experience
- Collaborate with strategic thinkers and leverage cutting-edge technologies
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range is provided in USD and is based on the experience level and industry standards for contract roles in the Seattle area.
📌 Applicant Insights
🔍 Company Context
Industry: Non-profit Organizations, focusing on connecting historically underrepresented talent to welcoming employers
Company Size: 11-50 employees, with a global presence and a mission-driven approach
Founded: 2020, with a commitment to paving the way to a fairer future for all
Company Description:
- Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers
- The organization combines cutting-edge recruiting technology and expert D&I consultation to make inclusive hiring seamless, scalable, and sustainable
- Jobs for Humanity makes inclusive hiring seamless, scalable, and sustainable through its innovative approach
Company Specialties:
- Job hunting and coaching for diverse talent
- Diversity, equity, and inclusion (DEI) training and events
Company Website: www.jobsforhumanity.com
ASSUMPTION: While this role is posted through Jobs for Humanity, it is a contract position with YUPRO Placement, a skills-first placement firm.
📊 Role Analysis
Career Level: Mid-level to senior, with a focus on driving strategic improvements in guest communication strategies
Reporting Structure: This role will work cross-functionally with various teams, reporting directly to the hiring manager or project lead
Work Arrangement: On-site in Seattle, WA, with the possibility of occasional remote work for meetings or collaboration
Growth Opportunities:
- Potential to take on more responsibilities and advance within the organization or client company
- Opportunity to gain experience in a dynamic industry and work with cutting-edge technologies
- Possibility to transition to a permanent role, depending on performance and organizational needs
ASSUMPTION: This role offers growth opportunities through learning new skills, taking on more responsibilities, and potentially transitioning to a permanent position.
🌍 Location & Work Environment
Office Type: On-site, with a collaborative and innovative work environment
Office Location(s): Seattle, WA, USA
Geographic Context:
- Seattle is a vibrant city with a strong tech industry and a diverse population
- The city offers a high quality of life, with numerous cultural attractions, outdoor activities, and a thriving food scene
- Seattle has a mild, oceanic climate, with cool, wet winters and mild, relatively dry summers
Work Schedule: Full-time, with the possibility of occasional remote work for meetings or collaboration
ASSUMPTION: The work environment is collaborative and innovative, with a focus on driving strategic improvements in guest communication strategies.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth interview with the hiring manager or project lead
- Final decision and offer
Key Assessment Areas:
- Communication skills and ability to work with cross-functional teams
- Data analysis and problem-solving skills
- Understanding of multi-channel communications and CRM systems
- Adaptability and ability to thrive in a fast-paced environment
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on communications, data analysis, and project management
- Tailor your cover letter to demonstrate your understanding of the role and your fit with the company's mission
- Prepare examples of your data analysis skills and how you've used them to drive improvements in communication strategies
ATS Keywords: Guest Communications, Data Analysis, Business Intelligence, Multi-Channel Communications, CRM Systems, Stakeholder Engagement, Project Management, Continuous Improvement, Root-Cause Analysis, Proofs of Concept
ASSUMPTION: The application process may vary depending on the specific needs of the client company, but the general process outlined above is typical for contract roles.
🛠️ Tools & Technologies
- MS Office Suite (Word, Excel, PowerPoint)
- Analytics tools (e.g., Tableau, Power BI, SQL)
- CRM systems (e.g., Salesforce, HubSpot, Zoho CRM)
- Communication platforms (e.g., Airship, Sprinklr, 15Below)
ASSUMPTION: The specific tools and technologies used may vary depending on the client company's preferences and requirements.
👔 Cultural Fit Considerations
Company Values:
- Inclusive hiring practices
- Collaboration and innovation
- Driving real business results
Work Style:
- Collaborative and cross-functional
- Data-driven and strategic
- Adaptable and responsive to change
Self-Assessment Questions:
- Do you thrive in a collaborative, cross-functional environment?
- Are you comfortable working with data to drive strategic improvements?
- Can you adapt to new technologies and tools as needed?
ASSUMPTION: The company values a diverse and inclusive work environment, with a focus on driving real business results through collaboration and innovation.
⚠️ Potential Challenges
- Working with multiple stakeholders and balancing their priorities
- Adapting to new technologies and tools as needed
- Managing expectations and delivering results in a fast-paced environment
- Potential challenges related to working with a client company and their specific requirements
ASSUMPTION: The role may present challenges related to working with multiple stakeholders, adapting to new technologies, and managing expectations in a fast-paced environment.
📈 Similar Roles Comparison
- This role is similar to a Business Intelligence Analyst or a Data-Driven Marketing Specialist, with a focus on guest communications and continuous improvement
- Industry-specific context: The role is focused on the airline or hospitality industry, with a focus on enhancing guest communication strategies
- Career path comparison: This role can lead to career advancement in data analysis, project management, or communications within the organization or client company
ASSUMPTION: The role is similar to other data-driven and strategic positions, with a focus on guest communications and continuous improvement within the airline or hospitality industry.
📝 Sample Projects
- Developing and implementing a new SMS communication strategy to improve customer engagement
- Analyzing customer data to identify trends and optimize communication channels
- Designing and leading a proof of concept for a new communication technology to enhance the guest experience
ASSUMPTION: The specific projects may vary depending on the client company's needs and priorities, but they will focus on enhancing guest communication strategies and driving continuous improvement.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the organization's long-term strategy for guest communications?
- What are the most significant challenges facing the guest communication strategies currently, and how can this role address them?
- What opportunities are there for professional growth and development within the organization or client company?
- How does the company support work-life balance for its employees?
ASSUMPTION: The interview questions should focus on understanding the role's priorities, challenges, and growth opportunities, as well as the company's culture and work-life balance.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience and skills in communications, data analysis, and project management
- Write a cover letter demonstrating your understanding of the role and your fit with the company's mission
- Prepare examples of your data analysis skills and how you've used them to drive improvements in communication strategies
- Follow up with the hiring manager or project lead one week after submission to confirm receipt of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
