📌 Core Information
🔹 Job Title: Head of Account Management
🔹 Company: Delivery Hero
🔹 Location: Stockholm, Sweden
🔹 Job Type: Full-time
🔹 Category: Technology, Information and Internet
🔹 Date Posted: June 24, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading a team of Account Managers to enhance vendor experience and drive business growth
- Developing growth strategies through cross-functional collaboration
- Maintaining and monitoring operational performance metrics for partnered brands
- Managing team incentive schemes and identifying growth areas to motivate the team
- Working with internal teams to enhance vendor engagement and overall usage experience
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to thrive in a fast-paced, target-driven environment. Experience in eCommerce or tech is considered a plus.
📋 Key Responsibilities
✅ Lead and manage a team of Account Managers to drive business growth and improve vendor experience
✅ Develop and implement growth strategies through collaboration with cross-functional teams
✅ Monitor and maintain operational performance metrics for partnered brands to ensure compliance with company standards
✅ Manage team incentive schemes and identify growth areas to motivate the team in achieving monthly targets
✅ Oversee the end-to-end process of bringing deals and promotions live, including direct communication with restaurant partners
✅ Work with internal teams to enhance vendor engagement and overall usage experience
ASSUMPTION: This role involves a high degree of collaboration with various teams and stakeholders, requiring strong communication and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Proven experience leading big sales/account management-related fields or/and Team Leads
Required Skills:
- Proven leadership ability in a fast-paced, target-driven environment
- Solid data analysis skills and understanding of sales numbers
- Fluency in Swedish and English
Preferred Skills:
- Prior experience from eCommerce and/or tech
- Track record of solid data analysis and business process improvement
ASSUMPTION: While a degree is preferred, relevant experience and a strong track record are more important for this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Head of Account Management role in Stockholm, the estimated salary range is SEK 80,000 - 120,000 per month (gross).
Benefits:
- Wellness allowance and work/life balance initiatives
- Employee discount at foodora
- Occupational pension, accident insurance, and life insurance
- foodora Learning - Monthly learning sessions and structured onboarding
- Great deals at Benify (e.g., gym membership, e-bikes, hotels, audiobooks, streaming services, clothes, kitchen supplies, etc.)
- Awesome AW's and (pink) parties!
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM (with flexibility for the role)
ASSUMPTION: The salary range is estimated based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.
Company Size: Delivery Hero is a large organization with over 10,000 employees, providing ample opportunities for growth and collaboration.
Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.
Company Description:
- Delivery Hero is the world’s leading local delivery platform, with a mission to deliver an amazing experience, fast, easy, and to your door.
- The company operates in over 70 countries worldwide, powered by tech but driven by people.
- As one of Europe’s largest tech platforms, Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem.
Company Specialties:
- Online food ordering and delivery
- eCommerce and technology
- Marketing and apps
- Food tech and machine learning
- Delivery and logistics
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and international exposure.
📊 Role Analysis
Career Level: This role is a senior leadership position, reporting directly to the Commercial Director.
Reporting Structure: The Head of Account Management will lead a team of team leads and individual Account Managers.
Work Arrangement: This role is on-site, with the opportunity for some flexibility in working hours.
Growth Opportunities:
- Potential to expand the team and take on more responsibilities as the company grows
- Opportunities to collaborate with cross-functional teams and gain exposure to various aspects of the business
- Possibility to progress to a more senior role within the organization, such as Commercial Director or another executive position
ASSUMPTION: This role offers significant growth potential, both within the team and across the organization.
🌍 Location & Work Environment
Office Type: Delivery Hero's Stockholm office is a modern, collaborative workspace designed to facilitate innovation and teamwork.
Office Location(s): Stockholm, Sweden
Geographic Context:
- Stockholm is the capital and largest city of Sweden, with a population of over 965,000 people.
- The city is known for its vibrant tech industry, with numerous startups and established companies calling it home.
- Stockholm offers a high quality of life, with excellent education, healthcare, and cultural attractions.
Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 5:00 PM, with some flexibility for the role.
ASSUMPTION: The work environment at Delivery Hero's Stockholm office is dynamic, collaborative, and focused on driving growth and innovation.
💼 Interview & Application Insights
Typical Process:
- Telephone interview to cover the basics
- Psychometric tests via Alva Labs to assess cognitive abilities and cultural fit
- First interview to discuss the role and company in more detail
- Case interview to assess problem-solving skills and strategic thinking
- Reference and background check to verify qualifications and employment history
Key Assessment Areas:
- Leadership and management skills
- Data analysis and problem-solving abilities
- Communication and interpersonal skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for the case interview by practicing problem-solving scenarios and demonstrating your strategic thinking
- Research Delivery Hero and the foodora brand to show your enthusiasm and understanding of the company
ATS Keywords: Account Management, Sales Leadership, Team Management, Data Analysis, Vendor Engagement, Business Growth, Operational Performance, eCommerce, Tech, Cross-functional Collaboration
ASSUMPTION: The interview process at Delivery Hero is designed to assess both technical skills and cultural fit, with a focus on finding the best candidate for the role.
🛠️ Tools & Technologies
- Data analysis tools (e.g., Excel, Google Analytics)
- Project management software (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- CRM software (e.g., Salesforce, HubSpot)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and the project, but strong proficiency in data analysis and project management is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- We build
- We deliver
- We lead
Work Style:
- Collaborative and team-oriented
- Fast-paced and action-driven
- Focused on delivering results and driving growth
Self-Assessment Questions:
- Do you thrive in a fast-paced, target-driven environment?
- Are you comfortable working with cross-functional teams and stakeholders?
- Do you align with Delivery Hero's company values and work style?
ASSUMPTION: Delivery Hero's company culture is dynamic, collaborative, and focused on driving growth and innovation. Candidates who thrive in this environment and align with the company's values will be most successful in this role.
⚠️ Potential Challenges
- Managing a team in a fast-paced, target-driven environment
- Balancing the needs of partnered brands with company objectives
- Adapting to a dynamic work environment and changing priorities
- Working with a diverse range of internal and external stakeholders
ASSUMPTION: While this role presents unique challenges, it also offers significant opportunities for growth and impact within the organization.
📈 Similar Roles Comparison
- Compared to other Account Management roles, this position offers a higher level of strategic influence and team leadership
- In the technology, information, and internet industry, this role is competitive in terms of salary and benefits
- Career progression opportunities are strong, with potential to move into more senior roles within the organization
ASSUMPTION: This role offers a unique combination of strategic influence, team leadership, and growth potential, making it an attractive opportunity for experienced Account Management professionals.
📝 Sample Projects
- Developing and implementing a new incentive scheme to drive team performance
- Negotiating commercial terms with partnered brands to optimize revenue growth
- Monitoring and improving operational performance metrics to ensure portfolio compliance with company standards
ASSUMPTION: These sample projects illustrate the strategic and operational aspects of the Head of Account Management role, highlighting the importance of both leadership and data-driven decision-making.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role collaborate with other teams and departments within the organization?
- What are the most significant challenges facing the Account Management team currently?
- How does Delivery Hero support the growth and development of its employees?
- What is the company's approach to work/life balance, and how is it supported in this role?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the company and the team.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://jobs.smartrecruiters.com/DeliveryHero/744000066750085-head-of-account-management
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for the case interview by practicing problem-solving scenarios and demonstrating your strategic thinking
- Research Delivery Hero and the foodora brand to show your enthusiasm and understanding of the company
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
