Head of Employee Experience and Internal Communications

📌 Core Information

🔹 Job Title: Head of Employee Experience and Internal Communications

🔹 Company: Bright Horizons

🔹 Location: UK Remote Home - HOME

🔹 Job Type: Full-Time

🔹 Category: Education Administration Programs

🔹 Date Posted: 2025-04-28

🔹 Experience Level: 10+ years

🔹 Remote Status: Remote (UK)

🚀 Job Overview

Key aspects of this role include:

• Strategic leadership in employee experience and internal communications
• Designing and implementing employee experience programs
• Collaborating with senior leaders and HR teams
• Driving data-driven improvements and issue management
• Leading social impact initiatives and DEIB advocacy

ASSUMPTION: This role requires a high level of strategic thinking, leadership, and collaboration to create a positive employee experience across a large, global organization.

📋 Key Responsibilities

✅ Strategic Leadership: Lead, inspire, and develop a multi-functional team to deliver a sector-leading employee experience for all Bright Horizons colleagues in the UK.

✅ Employee Experience Design: Collaborate with senior leaders to craft an unparalleled employee experience for both new and existing employees, whether they work remotely or in person.

✅ HR Collaboration: Partner with the HR team to design and implement experiences related to promotions, performance milestones, birthdays, anniversaries, and life events, ensuring these experiences are impactful and memorable.

✅ Data-Driven Improvements: Utilize data from exit interviews and other sources to identify areas for improvement and drive enhancements in employee experiences and communications.

✅ Communications Strategy: Oversee the creation and dissemination of employee communications, including emails, social media, leadership updates, and other materials, ensuring they align with the company's strategic goals.

✅ Issue Management: Anticipate and address issues requiring a communications response, working with the Creative and Content teams to deliver effective solutions.

✅ Engagement and Platform Management: Drive the engagement and usage of communication tools and platforms, continuously updating and elevating them to enhance employee experience.

✅ Social Impact Leadership: Lead Bright Horizons' social impact initiatives in collaboration with the HR Director, including organizing events, sourcing partnerships, arranging corporate initiatives, and driving fundraising efforts for the Bright Horizons Foundation.

✅ DEIB Advocacy: Champion the DEIB agenda by developing and implementing programs, policies, and services that promote diversity, equity, and inclusion within Bright Horizons. Collaborate with company leaders and Employee Advisory Groups to advance DEIB efforts.

ASSUMPTION: This role involves a wide range of responsibilities, requiring strong leadership, strategic thinking, and the ability to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Communications, Human Resources, Business, or a related discipline). A relevant postgraduate degree would be an asset.

Experience: Proven experience (10+ years) in shaping and implementing culture/people change, social impact, and DEIB programs. Extensive experience in creative, communication, events, or brand roles, with a background in people-focused environments and experience working closely with senior management.

Required Skills:

• Strategic perspective on people topics
• Advanced influencing skills
• Ability to work at a fast pace with high-quality output
• Self-motivated and independent thinker
• Collaborative team player with a service-oriented mindset

Preferred Skills:

• Experience in the education or HR consulting sectors
• Fluency in additional languages

ASSUMPTION: Candidates should have a strong background in strategic communications, employee experience, and DEIB, with a proven track record of driving change and improvement in large organizations.

💰 Compensation & Benefits

Salary Range: £80,000 - £100,000 per annum (Estimated, based on industry standards for similar roles in the UK)

Benefits:

• Competitive benefits package
• Opportunities for professional development and growth
• Flexible working arrangements

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for remote work

ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in the UK. The actual salary may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Bright Horizons operates in the education administration programs industry, providing child care, early education, and other workforce consulting services to employers worldwide.

Company Size: Bright Horizons is a large organization with over 10,000 employees globally. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: 1986, in Newton, Massachusetts, USA

Company Description:

• Bright Horizons is a leading global provider of child care, early education, and other workforce consulting services
• The company supports more than 1,000 clients across 30 countries, including many Fortune 500 companies
• Bright Horizons is committed to creating high-quality, innovative solutions that meet the evolving needs of working families and employers

Company Specialties:

• Child Care and Early Education
• Back-Up Child Care
• Back-Up Adult/Elder Care
• Educational Advising
• Tuition Assistance
• College Coaching
• Workforce Consulting
• Employee Benefits

Company Website: http://www.brighthorizons.com

ASSUMPTION: Bright Horizons' large size and global presence offer candidates the opportunity to work on diverse projects and gain exposure to various teams and cultures.

📊 Role Analysis

Career Level: This role is a senior leadership position, reporting directly to the HR Director. It offers the opportunity to shape and influence the employee experience and internal communications strategies across the UK.

Reporting Structure: The Head of Employee Experience and Internal Communications will lead a multi-functional team, collaborating with senior leaders and HR teams across the organization.

Work Arrangement: This role is remote, with flexibility for on-site work as needed. The working arrangement offers a balance between remote work and in-person collaboration.

Growth Opportunities:

• Potential to shape and influence the employee experience and internal communications strategies across the UK
• Opportunities to work with senior leaders and collaborate with diverse teams
• Possibility to advance DEIB initiatives and drive social impact programs

ASSUMPTION: This role offers significant growth opportunities, both in terms of career advancement and the impact the candidate can have on the organization's culture and employee experience.

🌍 Location & Work Environment

Office Type: Remote, with flexibility for on-site work as needed

Office Location(s): UK Remote Home - HOME

Geographic Context:

• The UK office is based in Gildersome, Leeds, with a remote work arrangement that allows for flexibility in location
• The role requires collaboration with teams and senior leaders across the UK and potentially globally
• The UK has a vibrant and growing education sector, with opportunities for networking and professional development

Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for remote work

ASSUMPTION: The remote work arrangement offers flexibility and work-life balance, while the UK location provides access to a dynamic education sector and opportunities for professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the HR team
• In-depth interview with the HR Director and other senior leaders
• Final interview with the CEO or another senior executive

Key Assessment Areas:

• Strategic thinking and leadership skills
• Communication and presentation skills
• Cultural fit and alignment with Bright Horizons' values
• Problem-solving and issue management skills

Application Tips:

• Tailor your resume and cover letter to highlight your experience in employee experience, internal communications, and DEIB
• Prepare examples of your achievements in these areas, demonstrating your ability to drive change and improvement
• Research Bright Horizons' company culture and values to ensure a strong fit

ATS Keywords: Employee Experience, Internal Communications, DEIB, Strategic Leadership, Change Management, Employee Engagement, Communications Strategy, Issue Management

ASSUMPTION: The interview process will focus on assessing the candidate's strategic thinking, leadership, and communication skills, as well as their cultural fit with Bright Horizons.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
• Data analysis and visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: The tools and technologies required for this role are standard for corporate environments and can be easily adapted by candidates with relevant experience.

👔 Cultural Fit Considerations

Company Values:

• Passion for People
• Integrity
• Innovation
• Quality
• Collaboration
• Accountability

Work Style:

• Strategic and forward-thinking
• Collaborative and team-oriented
• Adaptable and responsive to change
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do you thrive in a dynamic, fast-paced environment and enjoy driving change and improvement?
• Are you passionate about creating a positive employee experience and fostering a culture of inclusion and belonging?
• Do you have strong communication skills and the ability to influence and engage diverse stakeholders?

ASSUMPTION: Bright Horizons values candidates who are passionate about creating a positive employee experience, driving change, and fostering a culture of inclusion and belonging. Successful candidates will be strategic thinkers with strong communication skills and the ability to collaborate effectively with diverse teams.

⚠️ Potential Challenges

• Managing a high workload and multiple projects simultaneously
• Balancing the needs and priorities of diverse stakeholders
• Driving change and improvement in a large, global organization
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: This role presents significant challenges, including managing a high workload, balancing stakeholder needs, and driving change in a large organization. Successful candidates will be adaptable, resilient, and able to thrive in a fast-paced, dynamic environment.

📈 Similar Roles Comparison

• This role is unique in its focus on employee experience and internal communications, with a strategic leadership mandate
• Similar roles may include Head of HR, Head of Employee Engagement, or Head of Internal Communications, but this role combines these responsibilities with a focus on DEIB and social impact initiatives
• Career progression from this role could include advancing to a global leadership position or transitioning into a more specialized area, such as DEIB or strategic communications

ASSUMPTION: This role is unique in its focus on employee experience and internal communications, with a strategic leadership mandate. Candidates should consider their long-term career goals and how this role can support their growth and development.

📝 Sample Projects

• Developing and implementing a comprehensive employee experience strategy for a large, global organization
• Leading a team to create and execute a successful internal communications campaign, driving employee engagement and alignment with company goals
• Designing and delivering DEIB training and workshops to promote diversity, equity, and inclusion within the organization

ASSUMPTION: These sample projects illustrate the strategic, leadership, and collaborative nature of the role, requiring strong communication, project management, and stakeholder engagement skills.

❓ Key Questions to Ask During Interview

• How does this role fit into the organization's long-term strategy for employee experience and internal communications?
• What are the key priorities for this role in the first 90 days?
• How does Bright Horizons support the growth and development of its employees?
• What are the most significant challenges facing the employee experience and internal communications functions at Bright Horizons, and how can this role address them?
• How does Bright Horizons approach DEIB, and what are the key initiatives in this area?

ASSUMPTION: These interview questions focus on understanding the role's strategic fit, priorities, and challenges, as well as Bright Horizons' approach to employee growth, DEIB, and internal communications.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your experience in employee experience, internal communications, and DEIB
• Prepare examples of your achievements in these areas, demonstrating your ability to drive change and improvement
• Research Bright Horizons' company culture and values to ensure a strong fit
• Follow up with the HR team one week after submitting your application to confirm receipt and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.