Head of Growth Marketing

📌 Core Information

🔹 Job Title: Head of Growth Marketing

🔹 Company: Front

🔹 Location: San Francisco, California, United States

🔹 Job Type: Full-Time, Hybrid (Tuesdays & Thursdays in-office)

🔹 Category: Marketing

🔹 Date Posted: July 15, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Driving top-of-funnel growth for both self-serve and sales-led motions
• Experimenting with AI technologies to innovate growth marketing strategies
• Collaborating cross-functionally with Sales, Product, and Marketing teams
• Analyzing growth performance and presenting insights to executive leadership

ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and experience managing teams to drive growth in a dynamic, fast-paced environment.

📋 Key Responsibilities

✅ Own pipeline growth for the sales-led motion, partnering closely with Sales leadership

✅ Experiment with cutting-edge AI technologies to reimagine modern growth marketing

✅ Collaborate with Product Marketing and Content Marketing to develop full-funnel campaigns

✅ Analyze growth performance across all channels, identifying key drivers, opportunities, and ROI

✅ Own performance reporting, regularly presenting results, insights, and recommendations to executive leadership

✅ Lead the self-serve product motion in close collaboration with Product

✅ Hire, develop, and lead a high-performing growth team

ASSUMPTION: This role involves a mix of strategic planning, hands-on execution, and team leadership, requiring strong organizational skills and the ability to balance multiple priorities.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field (or equivalent experience)

Experience: 10+ years of growth and demand generation experience, including people management experience

Required Skills:

• Proven track record of driving growth in both self-serve and enterprise sales-led models
• Deep expertise in inbound and outbound acquisition, conversion rate optimization, CAC/LTV modeling, and funnel velocity
• Strong analytical skills and comfort making data-driven decisions
• Experience leading international expansion efforts, particularly in the EMEA region
• Ability to work cross-functionally and translate strategic goals into measurable plans

Preferred Skills:

• Experience with AI-powered marketing technologies
• Familiarity with the software development industry

ASSUMPTION: Candidates should have a strong background in growth marketing, with a focus on driving top-of-funnel growth and experience managing teams. Familiarity with AI technologies and the software development industry is a plus.

💰 Compensation & Benefits

Salary Range: $220,000 - $300,000 per year (based on industry standards for similar roles and experience levels)

Benefits:

• Competitive salary
• Equity (post-series D, backed by top VCs)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Offices closed from Christmas to New Year's Day

Working Hours: Full-time, with core hours of 9:00 AM - 5:00 PM PST

ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels. The benefits package is comprehensive and designed to support employee well-being and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically Customer Service and Collaboration Software

Company Size: 201-500 employees (Mid-size)

Founded: 2013 (12 years ago)

Company Description:

• Front is the leading AI-powered customer service platform built for collaboration
• Bringing core support channels into a modern, intuitive workspace for teams to collaborate on requests
• Automating manual processes and delighting customers across their entire lifecycle

Company Specialties:

• SaaS
• Email collaboration
• Customer Service
• Management software
• Shared Inbox

Company Website: http://front.com

ASSUMPTION: Front is a well-established company in the customer service and collaboration software industry, with a strong focus on innovation and growth.

📊 Role Analysis

Career Level: Senior Director (reporting directly to the CMO)

Reporting Structure: This role will report directly to the CMO and oversee the growth team

Work Arrangement: Hybrid, with in-office days on Tuesdays and Thursdays

Growth Opportunities:

• Potential to grow into a VP or C-level role as the company continues to scale
• Opportunities to expand the growth team and take on more responsibilities
• Chance to work closely with executive leadership and influence the company's growth strategy

ASSUMPTION: This role offers significant growth potential, both within the team and the broader organization, as Front continues to expand and scale its customer base.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace with a focus on employee well-being

Office Location(s): 300 Montgomery St, San Francisco, California 94104, US; 32, Rue René Boulanger, Paris, Île-de-France 75010, FR; 625 W Adams St, Chicago, Illinois 60661, US; City Quay, Dublin, County Dublin, IE; Santiago, CL

Geographic Context:

• San Francisco: A major tech hub with a vibrant startup scene and diverse cultural offerings
• Paris: A global city with a strong tech industry and rich cultural heritage
• Chicago: A major US city with a growing tech industry and a diverse talent pool
• Dublin: A European tech hub with a strong focus on software development and customer service
• Santiago: A major city in Latin America with a growing tech industry

Work Schedule: Core hours of 9:00 AM - 5:00 PM PST, with flexibility to work from home 3 days/week

ASSUMPTION: Front's offices provide a modern, collaborative work environment that fosters innovation and teamwork. The company's global presence offers opportunities to work with diverse teams and engage with customers from various regions.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the hiring manager
• Technical assessment or case study
• On-site or video interview with the team
• Final interview with the CMO

Key Assessment Areas:

• Strategic thinking and growth planning
• Analytical skills and data-driven decision-making
• Cross-functional collaboration and team leadership
• Cultural fit and alignment with Front's values

Application Tips:

• Highlight your experience driving growth in both self-serve and enterprise sales-led models
• Include specific examples of how you've used data to inform growth strategies and optimize funnels
• Tailor your resume and cover letter to emphasize your relevant skills and experiences
• Prepare for behavioral and situational interview questions that focus on your leadership and problem-solving skills

ATS Keywords: Growth Marketing, Demand Generation, Self-Serve Sales, Enterprise Sales, AI Technologies, Funnel Optimization, Team Leadership, International Expansion

ASSUMPTION: Front's interview process is designed to assess candidates' strategic thinking, analytical skills, and cultural fit. Successful candidates will have a proven track record of driving growth and experience managing teams in a dynamic, fast-paced environment.

🛠️ Tools & Technologies

• AI-powered marketing technologies (e.g., AI-driven predictive analytics, AI chatbots)
• Marketing automation platforms (e.g., HubSpot, Marketo)
• CRM software (e.g., Salesforce, HubSpot CRM)
• Analytics tools (e.g., Google Analytics, Mixpanel)

ASSUMPTION: Front leverages cutting-edge AI technologies and marketing automation tools to drive growth and optimize customer experiences.

👔 Cultural Fit Considerations

Company Values:

• Customer-first: We put customers at the center of everything we do
• One team: We collaborate and support each other to achieve our goals
• Innovate and adapt: We continuously learn and evolve to stay ahead of the curve

Work Style:

• Data-driven: We make decisions based on data and analytics
• Results-oriented: We focus on achieving measurable outcomes
• Collaborative: We work closely with cross-functional teams to deliver exceptional results

Self-Assessment Questions:

• How do you prioritize and execute on multiple growth initiatives simultaneously?
• Can you provide an example of a time when you used data to inform a strategic decision and drive significant growth?
• How do you foster a culture of collaboration and teamwork within your team and with other departments?

ASSUMPTION: Front values a customer-first, data-driven, and collaborative work environment. Successful candidates will be results-oriented, innovative, and able to thrive in a dynamic, fast-paced setting.

⚠️ Potential Challenges

• Balancing the need for strategic planning with the demands of day-to-day execution
• Managing a team remotely and fostering a collaborative culture
• Adapting to a dynamic, fast-paced work environment with changing priorities
• Navigating a global organization with diverse teams and time zones

ASSUMPTION: This role presents unique challenges, such as balancing strategic planning with day-to-day execution, managing remote teams, and navigating a global organization. Successful candidates will be adaptable, resilient, and able to thrive in a dynamic environment.

📈 Similar Roles Comparison

• Unlike traditional marketing roles, this position requires a strong focus on driving top-of-funnel growth and experience managing teams
• Compared to other growth marketing roles, this position offers significant growth potential and the opportunity to work closely with executive leadership
• Career path comparison: This role is a senior director-level position with potential to grow into a VP or C-level role as the company continues to scale

ASSUMPTION: This role is unique in its focus on driving top-of-funnel growth and offers significant growth potential within the organization. Candidates should have a strong background in growth marketing, with a focus on driving top-of-funnel growth and experience managing teams.

📝 Sample Projects

• Developing and executing a comprehensive growth strategy that drives top-of-funnel growth for both self-serve and sales-led motions
• Implementing AI-powered marketing technologies to optimize campaigns, funnels, and decision-making processes
• Collaborating with cross-functional teams to develop full-funnel campaigns that drive measurable results

ASSUMPTION: These sample projects reflect the strategic, hands-on, and collaborative nature of the role, requiring strong analytical skills, strategic thinking, and team leadership.

❓ Key Questions to Ask During Interview

• How does Front approach international expansion, and what are the key growth opportunities in the EMEA region?
• Can you describe the team structure and dynamics within the growth marketing department and how it collaborates with other departments?
• How does Front foster a culture of innovation and adaptability, and what are some examples of successful initiatives driven by this mindset?
• What are the key priorities for this role in the first 30, 60, and 90 days, and how do they align with the company's overall growth strategy?
• How does Front support work-life balance and employee well-being, particularly for remote and hybrid team members?

ASSUMPTION: These interview questions are designed to provide insight into Front's growth strategy, team dynamics, company culture, and priorities for the role. Candidates should prepare thoughtful questions that demonstrate their interest in and understanding of the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences, particularly in driving top-of-funnel growth and managing teams
• Prepare for behavioral and situational interview questions that focus on your leadership and problem-solving skills
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
• If selected for an interview, be prepared to discuss your growth strategies, analytical approach, and team leadership experience in detail

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.