📌 Core Information
🔹 Job Title: Head of Key Account Management
🔹 Company: Delivery Hero
🔹 Location: Stockholm, Sweden
🔹 Job Type: Full-time
🔹 Category: Technology, Information and Internet
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic leadership of the Key Account Management team
- Developing and implementing growth plans for strategic accounts
- Collaborating with internal stakeholders and key clients
- Leading complex commercial projects and negotiations
- Improving processes and structures for strategic accounts
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and experience in managing large accounts.
📋 Key Responsibilities
✅ Lead and develop the Key Account Management team, including 4-6 Key Account Managers
✅ Take strategic ownership of the department, including developing and implementing new processes and structures
✅ Implement commercial strategies to increase growth and maximize value for strategic accounts
✅ Collaborate with internal stakeholders on both operational and strategic levels
✅ Participate in key meetings with strategic accounts
✅ Lead complex commercial projects, such as commission increase initiatives
✅ Utilize and implement best practices from other Delivery Hero markets to drive development in the strategic account management area
ASSUMPTION: This role involves a high level of responsibility and requires strong leadership, strategic thinking, and excellent communication skills.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: Proven track record in managing large accounts and complex negotiations, with 5-10 years of relevant experience
Required Skills:
- Advanced knowledge of Office tools (Excel, PowerPoint)
- Fluency in Swedish and English
- Prior experience in eCommerce or tech (considered a plus)
Preferred Skills:
- Experience leading a team
ASSUMPTION: Candidates with a strong background in account management, strategic planning, and stakeholder collaboration will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: The salary range for this role is typically between SEK 80,000 - 120,000 per month, depending on experience and qualifications. This estimate is based on industry standards for similar roles in Stockholm.
Benefits:
- Wellness allowance and work-life balance initiatives
- Employee discount at foodora
- Occupational pension, accident insurance, and life insurance
- foodora Learning - monthly learning sessions and structured onboarding
- Great deals at Benify (e.g., gym membership, e-bikes, hotels, audiobooks, streaming services, clothes, kitchen supplies, etc.)
- Awesome AW's and (pink) parties!
Working Hours: Full-time position with standard office hours, Monday to Friday
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.
Company Size: Delivery Hero is a large company with over 10,000 employees worldwide. This size offers opportunities for growth and collaboration with diverse teams.
Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries.
Company Description:
- Delivery Hero is the world's leading local delivery platform, focusing on delivering an amazing experience, fast, easy, and to your door.
- The company operates in over 70 countries worldwide, powered by tech but driven by people.
- As one of Europe's largest tech platforms, Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem.
Company Specialties:
- Online food ordering and delivery
- eCommerce and technology
- Marketing and apps
- Food tech and machine learning
- Delivery and logistics
Company Website: www.deliveryhero.com
ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and international exposure.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the Head of Sales or a similar position.
Reporting Structure: The Head of Key Account Management will oversee a team of 4-6 Key Account Managers and collaborate with various internal stakeholders.
Work Arrangement: This is an on-site position, with the possibility of occasional remote work for meetings or specific projects.
Growth Opportunities:
- Progression to a more senior role within the company, such as Head of Sales or Regional Director
- Expansion of responsibilities to include additional regions or product lines
- Development of leadership and strategic planning skills
ASSUMPTION: This role offers opportunities for career growth and development within the company's expanding ecosystem.
🌍 Location & Work Environment
Office Type: Delivery Hero's Stockholm office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): Stockholm, Sweden
Geographic Context:
- Stockholm is the capital and largest city in Sweden, with a population of over 900,000 people.
- The city is known for its vibrant tech industry, with numerous startups and established companies calling it home.
- Stockholm offers a high quality of life, with excellent education, healthcare, and cultural attractions.
Work Schedule: Standard office hours, Monday to Friday, with flexibility for meetings and project deadlines
ASSUMPTION: The work environment at Delivery Hero's Stockholm office is dynamic and collaborative, with a strong focus on innovation and growth.
💼 Interview & Application Insights
Typical Process:
- Telephone interview to discuss the role and assess cultural fit
- Psychometric tests via Alva Labs to evaluate cognitive abilities and personality traits
- First interview to delve deeper into the candidate's background and experiences
- Case interview to assess the candidate's problem-solving skills and strategic thinking
- Reference and background check to verify the candidate's credentials and employment history
Key Assessment Areas:
- Strategic thinking and planning
- Leadership and team management skills
- Complex negotiation and stakeholder collaboration
- Process improvement and project management
- Fluency in Swedish and English
Application Tips:
- Tailor your resume and cover letter to highlight your experience in account management, strategic planning, and stakeholder collaboration
- Be prepared to discuss your approach to complex negotiations and process improvement
- Demonstrate your understanding of the food delivery industry and Delivery Hero's business model
ATS Keywords: Key Account Management, Strategic Planning, Team Leadership, Complex Negotiation, Commercial Strategy, Stakeholder Collaboration, Project Management, eCommerce, Tech Knowledge, Process Development, Business Reviews, Relationship Building, Best Practices Implementation, Fluent in Swedish, Fluent in English
ASSUMPTION: The interview process at Delivery Hero is designed to assess the candidate's strategic thinking, leadership skills, and cultural fit within the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint)
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned quickly by candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- We build
- We deliver
- We lead
Work Style:
- Collaborative and team-oriented
- Innovative and creative
- Results-driven and focused on growth
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable leading a team and driving strategic initiatives?
- Do you have experience managing large accounts and complex negotiations?
ASSUMPTION: Delivery Hero values candidates who are innovative, collaborative, and results-driven, with a strong focus on growth and success.
⚠️ Potential Challenges
- The role requires a high level of responsibility and may involve long hours during peak periods
- The work environment can be fast-paced and demanding, with a strong focus on results and growth
- The role may require occasional travel to meet with key clients or attend industry events
- The Swedish language may be required for certain aspects of the role, depending on the client base
ASSUMPTION: While this role presents challenges, it also offers opportunities for career growth and development within the company's expanding ecosystem.
📈 Similar Roles Comparison
- Compared to other senior account management roles, this position offers a higher level of strategic responsibility and the opportunity to lead a team
- In the food delivery industry, this role is unique in its focus on strategic account management and commercial strategy
- Career progression in this role may lead to more senior positions within the company, such as Head of Sales or Regional Director
ASSUMPTION: This role offers a unique opportunity for candidates with experience in account management and strategic planning to take on a senior leadership position within the food delivery industry.
📝 Sample Projects
- Developing and implementing a new process for monthly business reviews with strategic accounts
- Negotiating a complex commercial agreement with a key client to increase revenue and market share
- Leading a team project to improve the onboarding process for new strategic accounts
ASSUMPTION: These sample projects illustrate the strategic and leadership aspects of the Head of Key Account Management role at Delivery Hero.
❓ Key Questions to Ask During Interview
- Can you describe the company's approach to strategic account management and how this role fits into that strategy?
- How does the company support the growth and development of its employees in this role?
- What are the key priorities for this role in the first 90 days?
- How does the company measure success for this role, and what are the key performance indicators?
- What is the company's approach to work-life balance, and how is that supported in this role?
ASSUMPTION: These interview questions are designed to assess the candidate's understanding of the role, the company's strategic priorities, and the work environment.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://jobs.smartrecruiters.com/DeliveryHero/744000068566036-head-of-key-account-management
- Tailor your resume and cover letter to highlight your experience in account management, strategic planning, and stakeholder collaboration
- Prepare for the interview process by researching the company and industry, and practicing your responses to common interview questions
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
