Head of Video

📌 Core Information

🔹 Job Title: Head of Video

🔹 Company: Trustpilot

🔹 Location: London

🔹 Job Type: Full-time

🔹 Category: Technology, Information and Internet

🔹 Date Posted: 2025-05-22

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Defining and leading the global video strategy for Trustpilot
• Overseeing the entire video production lifecycle, from ideation to performance evaluation
• Managing relationships with external partners and stakeholders
• Building and leading a small in-house video team over time
• Driving operational excellence and efficiency in video production

ASSUMPTION: This role requires a high level of creative vision and operational acumen, with a strong focus on storytelling, stakeholder management, and process improvement.

📋 Key Responsibilities

✅ Define and own our global video strategy across key channels including brand, social, product marketing, internal communications, and paid media

✅ Oversee the entire video production lifecycle, from ideation and scripting through to filming, post-production, and performance evaluation

✅ Shape and prioritize the video content roadmap by aligning with brand strategy, audience insights, and business objectives

✅ Work directly with senior leaders, customers, and stakeholders to capture authentic, high-impact stories on camera

✅ Manage and develop relationships with external freelancers and production partners, ensuring high standards and budget accountability across all projects

✅ Establish scalable workflows and clear operating models for video production, resourcing, and approval processes

✅ Maintain a sharp focus on creative excellence and brand consistency across all formats and platforms

✅ Define clear success metrics for video performance and use insights to continuously optimize content effectiveness

✅ Stay ahead of platform trends, production techniques, and creative innovations, ensuring we evolve and adapt with our audience

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication, project management, and leadership skills.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Film Studies, Communications, Marketing)

Experience: Proven experience (5-10 years) in video production, content strategy, and creative leadership, ideally within a fast-paced, international environment

Required Skills:

• Proven experience in video production and content strategy
• Strong creative leadership and storytelling skills
• Experience building or scaling a video function from the ground up
• Comfortable directing shoots and managing post-production workflows
• Highly collaborative with strong stakeholder management skills
• Operational focus, balancing vision with timelines, budgets, and resources
• Deep understanding of content performance and audience behavior, using data to inform creative decisions
• Staying close to evolving trends in video, social, and digital storytelling

Preferred Skills:

• Experience working with a global brand
• Fluency in multiple languages
• Experience with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro)

ASSUMPTION: While a degree in a relevant field is preferred, equivalent experience and a strong portfolio will also be considered.

💰 Compensation & Benefits

Salary Range: £70,000 - £90,000 per annum (based on industry standards for a Head of Video role in London)

Benefits:

• Flexible working options
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year
• Rich learning and development opportunities through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app
• Paid parental leave
• Season ticket loan and cycle-to-work scheme
• Central office location with table tennis, gaming corner, coffee bars, and snacks
• Regular opportunities to connect and get to know fellow Trusties
• Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema, and more
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs

Working Hours: Full-time (40 hours per week), with flexible working options available

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Head of Video role in London. The final salary will be determined based on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Trustpilot operates in the technology, information, and internet industry, focusing on online reviews and customer feedback. The company is a leader in its field, with a global presence and a strong brand.

Company Size: Trustpilot has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Trustpilot was founded in 2007, with headquarters in Copenhagen, Denmark.

Company Description:

• Trustpilot is a global company that brings consumers and businesses together through reviews
• The company is open, independent, and impartial, helping consumers make informed decisions and businesses build trust, grow, and improve
• Trustpilot has over 300 million reviews and 64 million monthly active users, with operations in multiple countries

Company Specialties:

• Online reviews
• Review software
• Online reputation management
• Customer reviews
• Consumer reviews
• Customer feedback
• Consumer trust
• Merchant reviews
• Ecommerce reviews
• Customer experience
• Brand trust
• Brand reputation
• Marketing
• SEO
• Digital
• Conversion
• Open internet
• Growth hacking

Company Website: https://www.trustpilot.com/

ASSUMPTION: Trustpilot is a well-established company with a strong brand and a global presence. The company's focus on online reviews and customer feedback makes it a leader in its industry.

📊 Role Analysis

Career Level: This role is at the senior leadership level, reporting directly to the Chief Marketing Officer or a similar executive.

Reporting Structure: The Head of Video will oversee a small in-house video team over time and will work closely with various departments, including marketing, product, and communications.

Work Arrangement: This role is on-site, with flexible working options available. The Head of Video will be expected to work from the London office regularly.

Growth Opportunities:

• Building and leading a small in-house video team over time
• Expanding the role's scope to include additional content formats (e.g., podcasts, interactive content)
• Progressing to a more senior role within the marketing or content organization

ASSUMPTION: This role offers significant growth potential, both in terms of team expansion and career progression within the organization.

🌍 Location & Work Environment

Office Type: Trustpilot's London office is a central location with a modern, collaborative work environment.

Office Location(s): Pilestræde 58, Copenhagen K, 1112, DK

Geographic Context:

• London is a major global city with a diverse population and a thriving tech industry
• The office is located in the heart of the city, with easy access to public transportation and nearby amenities
• London offers a vibrant cultural scene, with numerous attractions, events, and entertainment options

Work Schedule: Full-time (40 hours per week), with flexible working options available

ASSUMPTION: The London office provides a dynamic and collaborative work environment, with easy access to the city's many amenities and attractions.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the HR team
• On-site interview with the hiring manager and relevant stakeholders
• Final round interview with senior leadership
• Background check and offer

Key Assessment Areas:

• Creative vision and storytelling skills
• Operational acumen and project management skills
• Stakeholder management and communication skills
• Experience with video production and content strategy
• Alignment with Trustpilot's brand and values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Include a portfolio or examples of your video work, demonstrating your creative vision and storytelling abilities
• Prepare for behavioral and situational interview questions, focusing on your experience with video production, stakeholder management, and project management
• Research Trustpilot's brand, values, and recent projects to show your enthusiasm and alignment with the company
• Follow up with the HR team after your interview to express your interest in the role

ATS Keywords: Video Production, Content Strategy, Creative Leadership, Storytelling, Stakeholder Management, Project Management, Brand Consistency, Video Performance, Audience Behavior, Industry Trends

ASSUMPTION: The interview process for this role will focus on assessing the candidate's creative vision, operational acumen, and alignment with Trustpilot's brand and values.

🛠️ Tools & Technologies

• Adobe Premiere Pro
• Final Cut Pro
• Avid Media Composer
• Sony Vegas Pro
• iMovie
• Microsoft Office Suite
• Google Workspace
• Slack
• Asana
• Trello

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the candidate's experience and the team's needs. However, proficiency in video editing software is essential.

👔 Cultural Fit Considerations

Company Values:

• Open and honest
• Independent and impartial
• Collaborative and inclusive
• Customer-focused
• Ambitious and innovative

Work Style:

• Collaborative and cross-functional
• Data-driven and results-oriented
• Agile and adaptable
• Creative and innovative
• Customer-centric

Self-Assessment Questions:

• Do you align with Trustpilot's values of being open, honest, independent, and impartial?
• Are you comfortable working in a collaborative, cross-functional environment?
• Do you have experience working with data to inform creative decisions and drive results?
• Are you comfortable working in an agile and adaptable manner, responding to changing priorities and feedback?
• Do you have a customer-centric mindset, with a focus on understanding and meeting customer needs?

ASSUMPTION: Trustpilot values candidates who are open, honest, independent, and impartial, with a strong customer focus and a collaborative work style.

⚠️ Potential Challenges

• The role requires managing multiple stakeholders and balancing creative vision with operational efficiency
• Working in a fast-paced, international environment can be challenging, with tight deadlines and competing priorities
• The role may require travel, depending on the needs of the business and the candidate's location
• The role involves managing external partners and freelancers, which can present unique challenges in terms of communication, coordination, and quality control
• The role requires staying up-to-date with industry trends and evolving technologies, which can be time-consuming and demanding

ASSUMPTION: This role presents several challenges, including managing multiple stakeholders, working in a fast-paced environment, and staying up-to-date with industry trends. However, these challenges also offer opportunities for growth and development.

📈 Similar Roles Comparison

• This role is similar to a Senior Video Producer or Video Content Manager, but with a greater focus on strategy, leadership, and operational excellence
• Unlike similar roles, this position requires a strong understanding of content performance and audience behavior, using data to inform creative decisions
• This role offers significant growth potential, both in terms of team expansion and career progression within the organization

ASSUMPTION: This role is unique in its focus on strategy, leadership, and operational excellence, with significant growth potential for the right candidate.

📝 Sample Projects

• Developing a global video strategy for Trustpilot, aligning with brand guidelines and audience insights
• Managing the production of a series of customer testimonial videos, showcasing Trustpilot's impact on businesses and consumers
• Creating a video content roadmap, prioritizing projects based on business objectives and audience engagement
• Directing and producing a brand film, highlighting Trustpilot's unique value proposition and market position
• Optimizing video performance through A/B testing and data analysis, driving measurable results and continuous improvement

ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges associated with this role, from strategic planning to hands-on production and optimization.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30-60-90 days?
• How does this role fit into the broader marketing and content strategy for Trustpilot?
• What are the biggest challenges facing the video team, and how can this role help address them?
• How does Trustpilot support the professional development and growth of its employees?
• What is the company's approach to work-life balance, and how does this role fit into that framework?

ASSUMPTION: These key questions help candidates understand the role's priorities, challenges, and opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Include a portfolio or examples of your video work, demonstrating your creative vision and storytelling abilities
• Prepare for behavioral and situational interview questions, focusing on your experience with video production, stakeholder management, and project management
• Research Trustpilot's brand, values, and recent projects to show your enthusiasm and alignment with the company
• Follow up with the HR team after your interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.