π Core Information
πΉ Job Title: Head of Video
πΉ Company: Trustpilot
πΉ Location: London
πΉ Job Type: Full-time
πΉ Category: Technology, Information and Internet
πΉ Date Posted: 2025-05-22
πΉ Experience Level: 5-10 years
πΉ Remote Status: On-site
π Job Overview
Key aspects of this role include:
- Defining and leading the global video strategy for Trustpilot
- Overseeing the entire video production lifecycle, from ideation to performance evaluation
- Managing relationships with external partners and stakeholders
- Building and leading a small in-house video team over time
- Driving operational excellence and efficiency in video production
ASSUMPTION: This role requires a high level of creative vision and operational acumen, with a strong focus on storytelling, stakeholder management, and process improvement.
π Key Responsibilities
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Define and own our global video strategy across key channels including brand, social, product marketing, internal communications, and paid media
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Oversee the entire video production lifecycle, from ideation and scripting through to filming, post-production, and performance evaluation
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Shape and prioritize the video content roadmap by aligning with brand strategy, audience insights, and business objectives
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Work directly with senior leaders, customers, and stakeholders to capture authentic, high-impact stories on camera
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Manage and develop relationships with external freelancers and production partners, ensuring high standards and budget accountability across all projects
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Establish scalable workflows and clear operating models for video production, resourcing, and approval processes
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Maintain a sharp focus on creative excellence and brand consistency across all formats and platforms
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Define clear success metrics for video performance and use insights to continuously optimize content effectiveness
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Stay ahead of platform trends, production techniques, and creative innovations, ensuring we evolve and adapt with our audience
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication, project management, and leadership skills.
π― Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Film Studies, Communications, Marketing)
Experience: Proven experience (5-10 years) in video production, content strategy, and creative leadership, ideally within a fast-paced, international environment
Required Skills:
- Proven experience in video production and content strategy
- Strong creative leadership and storytelling skills
- Experience building or scaling a video function from the ground up
- Comfortable directing shoots and managing post-production workflows
- Highly collaborative with strong stakeholder management skills
- Operational focus, balancing vision with timelines, budgets, and resources
- Deep understanding of content performance and audience behavior, using data to inform creative decisions
- Staying close to evolving trends in video, social, and digital storytelling
Preferred Skills:
- Experience working with a global brand
- Fluency in multiple languages
- Experience with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro)
ASSUMPTION: While a degree in a relevant field is preferred, equivalent experience and a strong portfolio will also be considered.
π° Compensation & Benefits
Salary Range: Β£70,000 - Β£90,000 per annum (based on industry standards for a Head of Video role in London)
Benefits:
- Flexible working options
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year
- Rich learning and development opportunities through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7 Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app
- Paid parental leave
- Season ticket loan and cycle-to-work scheme
- Central office location with table tennis, gaming corner, coffee bars, and snacks
- Regular opportunities to connect and get to know fellow Trusties
- Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema, and more
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs
Working Hours: Full-time (40 hours per week), with flexible working options available
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Head of Video role in London. The final salary will be determined based on the candidate's experience and qualifications.
π Applicant Insights
π Company Context
Industry: Trustpilot operates in the technology, information, and internet industry, focusing on online reviews and customer feedback. The company is a leader in its field, with a global presence and a strong brand.
Company Size: Trustpilot has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Trustpilot was founded in 2007, with headquarters in Copenhagen, Denmark.
Company Description:
- Trustpilot is a global company that brings consumers and businesses together through reviews
- The company is open, independent, and impartial, helping consumers make informed decisions and businesses build trust, grow, and improve
- Trustpilot has over 300 million reviews and 64 million monthly active users, with operations in multiple countries
Company Specialties:
- Online reviews
- Review software
- Online reputation management
- Customer reviews
- Consumer reviews
- Customer feedback
- Consumer trust
- Merchant reviews
- Ecommerce reviews
- Customer experience
- Brand trust
- Brand reputation
- Marketing
- SEO
- Digital
- Conversion
- Open internet
- Growth hacking
Company Website: https://www.trustpilot.com/
ASSUMPTION: Trustpilot is a well-established company with a strong brand and a global presence. The company's focus on online reviews and customer feedback makes it a leader in its industry.
π Role Analysis
Career Level: This role is at the senior leadership level, reporting directly to the Chief Marketing Officer or a similar executive.
Reporting Structure: The Head of Video will oversee a small in-house video team over time and will work closely with various departments, including marketing, product, and communications.
Work Arrangement: This role is on-site, with flexible working options available. The Head of Video will be expected to work from the London office regularly.
Growth Opportunities:
- Building and leading a small in-house video team over time
- Expanding the role's scope to include additional content formats (e.g., podcasts, interactive content)
- Progressing to a more senior role within the marketing or content organization
ASSUMPTION: This role offers significant growth potential, both in terms of team expansion and career progression within the organization.
π Location & Work Environment
Office Type: Trustpilot's London office is a central location with a modern, collaborative work environment.
Office Location(s): Pilestræde 58, Copenhagen K, 1112, DK
Geographic Context:
- London is a major global city with a diverse population and a thriving tech industry
- The office is located in the heart of the city, with easy access to public transportation and nearby amenities
- London offers a vibrant cultural scene, with numerous attractions, events, and entertainment options
Work Schedule: Full-time (40 hours per week), with flexible working options available
ASSUMPTION: The London office provides a dynamic and collaborative work environment, with easy access to the city's many amenities and attractions.
πΌ Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR team
- On-site interview with the hiring manager and relevant stakeholders
- Final round interview with senior leadership
- Background check and offer
Key Assessment Areas:
- Creative vision and storytelling skills
- Operational acumen and project management skills
- Stakeholder management and communication skills
- Experience with video production and content strategy
- Alignment with Trustpilot's brand and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Include a portfolio or examples of your video work, demonstrating your creative vision and storytelling abilities
- Prepare for behavioral and situational interview questions, focusing on your experience with video production, stakeholder management, and project management
- Research Trustpilot's brand, values, and recent projects to show your enthusiasm and alignment with the company
- Follow up with the HR team after your interview to express your interest in the role
ATS Keywords: Video Production, Content Strategy, Creative Leadership, Storytelling, Stakeholder Management, Project Management, Brand Consistency, Video Performance, Audience Behavior, Industry Trends
ASSUMPTION: The interview process for this role will focus on assessing the candidate's creative vision, operational acumen, and alignment with Trustpilot's brand and values.
π οΈ Tools & Technologies
- Adobe Premiere Pro
- Final Cut Pro
- Avid Media Composer
- Sony Vegas Pro
- iMovie
- Microsoft Office Suite
- Google Workspace
- Slack
- Asana
- Trello
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the candidate's experience and the team's needs. However, proficiency in video editing software is essential.
π Cultural Fit Considerations
Company Values:
- Open and honest
- Independent and impartial
- Collaborative and inclusive
- Customer-focused
- Ambitious and innovative
Work Style:
- Collaborative and cross-functional
- Data-driven and results-oriented
- Agile and adaptable
- Creative and innovative
- Customer-centric
Self-Assessment Questions:
- Do you align with Trustpilot's values of being open, honest, independent, and impartial?
- Are you comfortable working in a collaborative, cross-functional environment?
- Do you have experience working with data to inform creative decisions and drive results?
- Are you comfortable working in an agile and adaptable manner, responding to changing priorities and feedback?
- Do you have a customer-centric mindset, with a focus on understanding and meeting customer needs?
ASSUMPTION: Trustpilot values candidates who are open, honest, independent, and impartial, with a strong customer focus and a collaborative work style.
β οΈ Potential Challenges
- The role requires managing multiple stakeholders and balancing creative vision with operational efficiency
- Working in a fast-paced, international environment can be challenging, with tight deadlines and competing priorities
- The role may require travel, depending on the needs of the business and the candidate's location
- The role involves managing external partners and freelancers, which can present unique challenges in terms of communication, coordination, and quality control
- The role requires staying up-to-date with industry trends and evolving technologies, which can be time-consuming and demanding
ASSUMPTION: This role presents several challenges, including managing multiple stakeholders, working in a fast-paced environment, and staying up-to-date with industry trends. However, these challenges also offer opportunities for growth and development.
π Similar Roles Comparison
- This role is similar to a Senior Video Producer or Video Content Manager, but with a greater focus on strategy, leadership, and operational excellence
- Unlike similar roles, this position requires a strong understanding of content performance and audience behavior, using data to inform creative decisions
- This role offers significant growth potential, both in terms of team expansion and career progression within the organization
ASSUMPTION: This role is unique in its focus on strategy, leadership, and operational excellence, with significant growth potential for the right candidate.
π Sample Projects
- Developing a global video strategy for Trustpilot, aligning with brand guidelines and audience insights
- Managing the production of a series of customer testimonial videos, showcasing Trustpilot's impact on businesses and consumers
- Creating a video content roadmap, prioritizing projects based on business objectives and audience engagement
- Directing and producing a brand film, highlighting Trustpilot's unique value proposition and market position
- Optimizing video performance through A/B testing and data analysis, driving measurable results and continuous improvement
ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges associated with this role, from strategic planning to hands-on production and optimization.
β Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30-60-90 days?
- How does this role fit into the broader marketing and content strategy for Trustpilot?
- What are the biggest challenges facing the video team, and how can this role help address them?
- How does Trustpilot support the professional development and growth of its employees?
- What is the company's approach to work-life balance, and how does this role fit into that framework?
ASSUMPTION: These key questions help candidates understand the role's priorities, challenges, and opportunities for growth and development.
π Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Include a portfolio or examples of your video work, demonstrating your creative vision and storytelling abilities
- Prepare for behavioral and situational interview questions, focusing on your experience with video production, stakeholder management, and project management
- Research Trustpilot's brand, values, and recent projects to show your enthusiasm and alignment with the company
- Follow up with the HR team after your interview to express your interest in the role
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.