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Head of Video

Trustpilot
Full-time
On-site
London, London, City of, United Kingdom
🎬 Video Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Head of Video

πŸ”Ή Company: Trustpilot

πŸ”Ή Location: London

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Technology, Information and Internet

πŸ”Ή Date Posted: 2025-05-22

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Defining and leading the global video strategy for Trustpilot
  • Overseeing the entire video production lifecycle, from ideation to performance evaluation
  • Managing relationships with external partners and stakeholders
  • Building and leading a small in-house video team over time
  • Driving operational excellence and efficiency in video production

ASSUMPTION: This role requires a high level of creative vision and operational acumen, with a strong focus on storytelling, stakeholder management, and process improvement.

πŸ“‹ Key Responsibilities

βœ… Define and own our global video strategy across key channels including brand, social, product marketing, internal communications, and paid media

βœ… Oversee the entire video production lifecycle, from ideation and scripting through to filming, post-production, and performance evaluation

βœ… Shape and prioritize the video content roadmap by aligning with brand strategy, audience insights, and business objectives

βœ… Work directly with senior leaders, customers, and stakeholders to capture authentic, high-impact stories on camera

βœ… Manage and develop relationships with external freelancers and production partners, ensuring high standards and budget accountability across all projects

βœ… Establish scalable workflows and clear operating models for video production, resourcing, and approval processes

βœ… Maintain a sharp focus on creative excellence and brand consistency across all formats and platforms

βœ… Define clear success metrics for video performance and use insights to continuously optimize content effectiveness

βœ… Stay ahead of platform trends, production techniques, and creative innovations, ensuring we evolve and adapt with our audience

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication, project management, and leadership skills.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Film Studies, Communications, Marketing)

Experience: Proven experience (5-10 years) in video production, content strategy, and creative leadership, ideally within a fast-paced, international environment

Required Skills:

  • Proven experience in video production and content strategy
  • Strong creative leadership and storytelling skills
  • Experience building or scaling a video function from the ground up
  • Comfortable directing shoots and managing post-production workflows
  • Highly collaborative with strong stakeholder management skills
  • Operational focus, balancing vision with timelines, budgets, and resources
  • Deep understanding of content performance and audience behavior, using data to inform creative decisions
  • Staying close to evolving trends in video, social, and digital storytelling

Preferred Skills:

  • Experience working with a global brand
  • Fluency in multiple languages
  • Experience with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro)

ASSUMPTION: While a degree in a relevant field is preferred, equivalent experience and a strong portfolio will also be considered.

πŸ’° Compensation & Benefits

Salary Range: Β£70,000 - Β£90,000 per annum (based on industry standards for a Head of Video role in London)

Benefits:

  • Flexible working options
  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of employment
  • Two (paid) volunteering days a year
  • Rich learning and development opportunities through the Trustpilot Academy and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7 Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app
  • Paid parental leave
  • Season ticket loan and cycle-to-work scheme
  • Central office location with table tennis, gaming corner, coffee bars, and snacks
  • Regular opportunities to connect and get to know fellow Trusties
  • Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema, and more
  • Independent financial advice and free standard professional mortgage broker advice
  • Talent acceleration programs

Working Hours: Full-time (40 hours per week), with flexible working options available

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Head of Video role in London. The final salary will be determined based on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Trustpilot operates in the technology, information, and internet industry, focusing on online reviews and customer feedback. The company is a leader in its field, with a global presence and a strong brand.

Company Size: Trustpilot has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Trustpilot was founded in 2007, with headquarters in Copenhagen, Denmark.

Company Description:

  • Trustpilot is a global company that brings consumers and businesses together through reviews
  • The company is open, independent, and impartial, helping consumers make informed decisions and businesses build trust, grow, and improve
  • Trustpilot has over 300 million reviews and 64 million monthly active users, with operations in multiple countries

Company Specialties:

  • Online reviews
  • Review software
  • Online reputation management
  • Customer reviews
  • Consumer reviews
  • Customer feedback
  • Consumer trust
  • Merchant reviews
  • Ecommerce reviews
  • Customer experience
  • Brand trust
  • Brand reputation
  • Marketing
  • SEO
  • Digital
  • Conversion
  • Open internet
  • Growth hacking

Company Website: https://www.trustpilot.com/

ASSUMPTION: Trustpilot is a well-established company with a strong brand and a global presence. The company's focus on online reviews and customer feedback makes it a leader in its industry.

πŸ“Š Role Analysis

Career Level: This role is at the senior leadership level, reporting directly to the Chief Marketing Officer or a similar executive.

Reporting Structure: The Head of Video will oversee a small in-house video team over time and will work closely with various departments, including marketing, product, and communications.

Work Arrangement: This role is on-site, with flexible working options available. The Head of Video will be expected to work from the London office regularly.

Growth Opportunities:

  • Building and leading a small in-house video team over time
  • Expanding the role's scope to include additional content formats (e.g., podcasts, interactive content)
  • Progressing to a more senior role within the marketing or content organization

ASSUMPTION: This role offers significant growth potential, both in terms of team expansion and career progression within the organization.

🌍 Location & Work Environment

Office Type: Trustpilot's London office is a central location with a modern, collaborative work environment.

Office Location(s): Pilestræde 58, Copenhagen K, 1112, DK

Geographic Context:

  • London is a major global city with a diverse population and a thriving tech industry
  • The office is located in the heart of the city, with easy access to public transportation and nearby amenities
  • London offers a vibrant cultural scene, with numerous attractions, events, and entertainment options

Work Schedule: Full-time (40 hours per week), with flexible working options available

ASSUMPTION: The London office provides a dynamic and collaborative work environment, with easy access to the city's many amenities and attractions.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video call with the HR team
  • On-site interview with the hiring manager and relevant stakeholders
  • Final round interview with senior leadership
  • Background check and offer

Key Assessment Areas:

  • Creative vision and storytelling skills
  • Operational acumen and project management skills
  • Stakeholder management and communication skills
  • Experience with video production and content strategy
  • Alignment with Trustpilot's brand and values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Include a portfolio or examples of your video work, demonstrating your creative vision and storytelling abilities
  • Prepare for behavioral and situational interview questions, focusing on your experience with video production, stakeholder management, and project management
  • Research Trustpilot's brand, values, and recent projects to show your enthusiasm and alignment with the company
  • Follow up with the HR team after your interview to express your interest in the role

ATS Keywords: Video Production, Content Strategy, Creative Leadership, Storytelling, Stakeholder Management, Project Management, Brand Consistency, Video Performance, Audience Behavior, Industry Trends

ASSUMPTION: The interview process for this role will focus on assessing the candidate's creative vision, operational acumen, and alignment with Trustpilot's brand and values.

πŸ› οΈ Tools & Technologies

  • Adobe Premiere Pro
  • Final Cut Pro
  • Avid Media Composer
  • Sony Vegas Pro
  • iMovie
  • Microsoft Office Suite
  • Google Workspace
  • Slack
  • Asana
  • Trello

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the candidate's experience and the team's needs. However, proficiency in video editing software is essential.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Open and honest
  • Independent and impartial
  • Collaborative and inclusive
  • Customer-focused
  • Ambitious and innovative

Work Style:

  • Collaborative and cross-functional
  • Data-driven and results-oriented
  • Agile and adaptable
  • Creative and innovative
  • Customer-centric

Self-Assessment Questions:

  • Do you align with Trustpilot's values of being open, honest, independent, and impartial?
  • Are you comfortable working in a collaborative, cross-functional environment?
  • Do you have experience working with data to inform creative decisions and drive results?
  • Are you comfortable working in an agile and adaptable manner, responding to changing priorities and feedback?
  • Do you have a customer-centric mindset, with a focus on understanding and meeting customer needs?

ASSUMPTION: Trustpilot values candidates who are open, honest, independent, and impartial, with a strong customer focus and a collaborative work style.

⚠️ Potential Challenges

  • The role requires managing multiple stakeholders and balancing creative vision with operational efficiency
  • Working in a fast-paced, international environment can be challenging, with tight deadlines and competing priorities
  • The role may require travel, depending on the needs of the business and the candidate's location
  • The role involves managing external partners and freelancers, which can present unique challenges in terms of communication, coordination, and quality control
  • The role requires staying up-to-date with industry trends and evolving technologies, which can be time-consuming and demanding

ASSUMPTION: This role presents several challenges, including managing multiple stakeholders, working in a fast-paced environment, and staying up-to-date with industry trends. However, these challenges also offer opportunities for growth and development.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a Senior Video Producer or Video Content Manager, but with a greater focus on strategy, leadership, and operational excellence
  • Unlike similar roles, this position requires a strong understanding of content performance and audience behavior, using data to inform creative decisions
  • This role offers significant growth potential, both in terms of team expansion and career progression within the organization

ASSUMPTION: This role is unique in its focus on strategy, leadership, and operational excellence, with significant growth potential for the right candidate.

πŸ“ Sample Projects

  • Developing a global video strategy for Trustpilot, aligning with brand guidelines and audience insights
  • Managing the production of a series of customer testimonial videos, showcasing Trustpilot's impact on businesses and consumers
  • Creating a video content roadmap, prioritizing projects based on business objectives and audience engagement
  • Directing and producing a brand film, highlighting Trustpilot's unique value proposition and market position
  • Optimizing video performance through A/B testing and data analysis, driving measurable results and continuous improvement

ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges associated with this role, from strategic planning to hands-on production and optimization.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 30-60-90 days?
  • How does this role fit into the broader marketing and content strategy for Trustpilot?
  • What are the biggest challenges facing the video team, and how can this role help address them?
  • How does Trustpilot support the professional development and growth of its employees?
  • What is the company's approach to work-life balance, and how does this role fit into that framework?

ASSUMPTION: These key questions help candidates understand the role's priorities, challenges, and opportunities for growth and development.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Include a portfolio or examples of your video work, demonstrating your creative vision and storytelling abilities
  • Prepare for behavioral and situational interview questions, focusing on your experience with video production, stakeholder management, and project management
  • Research Trustpilot's brand, values, and recent projects to show your enthusiasm and alignment with the company
  • Follow up with the HR team after your interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.