Inbound Marketing Lead Specialist

Motorola Solutions

Full-time

On-site

Chicago, Illinois, United States

📌 Core Information

🔹 Job Title: Inbound Marketing Lead Specialist

🔹 Company: Motorola Solutions

🔹 Location: Chicago, IL, United States

🔹 Job Type: Full-Time

🔹 Category: Telecommunications

🔹 Date Posted: June 23, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

Handling inbound marketing leads via call/email to pre-qualify them for sales
Interfacing with pre and post-sale support teams, sales, and marketing teams
Building strong business relationships with customers
Demonstrating active listening and consultative selling skills
Exercising multi-tasking skills while managing multiple systems and applications

ASSUMPTION: This role requires strong communication skills and the ability to work well within a team environment. It is ideal for candidates who are detail-oriented, organized, and have a strong customer focus.

📋 Key Responsibilities

✅ Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services

✅ Qualify all sales leads based upon lead qualification criteria definitions

✅ Tactfully and courteously interface with customers to build strong business relationships

✅ Educate customers on respective business processes and procedures

✅ Demonstrate active listening and consultative selling skills when promoting additional products and services

✅ Act as a single point of contact for customers

✅ Exercise multi-tasking skills when managing multiple systems and applications during customer interaction

✅ Utilize internal business tools and applications to effectively qualify and resolve customer issues

✅ Convey strong understanding of Motorola Solutions’ customer satisfaction and business processes

✅ Exhibit strong ownership and follow through to ensure customer satisfaction with the end result

✅ Strong observation and researching skills to assist in resolving customer issues

ASSUMPTION: The role involves a high volume of inbound leads, requiring strong time management and prioritization skills.

🎯 Required Qualifications

Education: Bachelor's Degree

Experience: 1+ years of customer service, sales, or retail experience

Required Skills:

Excellent communication skills (verbal and written)
Strong active listening skills
Consultative selling skills
Proficient in using multiple systems and applications
Strong problem-solving skills
Ability to work well within a team environment

Preferred Skills:

Experience with CRM software (e.g., Salesforce, HubSpot)
Familiarity with marketing automation tools
Knowledge of the telecommunications industry

ASSUMPTION: While not explicitly stated, having experience with CRM software and marketing automation tools would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $44,000 - $46,000 USD per year

Benefits:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM (with flexibility)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level marketing roles in the Chicago area.

📌 Applicant Insights 🔍 Company Context

🔍 Company Context

Industry: Motorola Solutions operates in the telecommunications industry, focusing on public safety and enterprise security solutions.

Company Size: Motorola Solutions has 10,001+ employees globally, providing a large and diverse work environment.

Founded: Motorola Solutions was founded in 1947, with a rich history in communications technology.

Company Description:

Motorola Solutions is a global leader in mission-critical communications and analytics, connecting people and systems so that customers can operate more safely, efficiently, and reliably.
The company provides mission-critical communications equipment, software, and services to public safety, government, and enterprise customers worldwide.
Motorola Solutions is committed to innovating for a safer future, with a focus on public safety, enterprise security, and connected devices.

Company Specialties:

Public Safety
Enterprise Security
Two-way Radios
Land Mobile Radios (LMR)
Video Cameras
Body-worn Cameras
Access Control
Video Analytics
Cloud
Public Safety Software
Real-time Crime Centers
Cybersecurity
Broadband
Managed Services

Company Website: www.motorolasolutions.com

ASSUMPTION: Motorola Solutions is a well-established company with a strong reputation in the telecommunications industry, offering opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for recent graduates or candidates with limited professional experience.

Reporting Structure: The Inbound Marketing Lead Specialist will report to the Marketing Manager and work closely with the Sales, Marketing, and Customer Support teams.

Work Arrangement: This role is on-site, with a typical work schedule of Monday-Friday, 9:00 AM - 5:00 PM. Some flexibility may be available.

Growth Opportunities:

Progression to a Marketing Specialist or similar role within the Marketing department
Transition to a Sales or Customer Support role, given the strong customer focus and sales experience gained in this position
Potential opportunities to work on special projects or initiatives, leading to increased responsibility and visibility

ASSUMPTION: With strong performance and a desire to learn, candidates in this role may have opportunities for career advancement within Motorola Solutions.

🌍 Location & Work Environment

Office Type: Motorola Solutions' headquarters in Chicago, IL, features a modern, collaborative work environment.

Office Location(s): 500 W. Monroe Street, Chicago, IL 60661, US

Geographic Context:

Chicago, IL, is a large, diverse city with a vibrant business community and a strong job market.
The office is located in the West Loop neighborhood, offering easy access to public transportation, dining, and entertainment options.
Chicago experiences cold winters and warm summers, with moderate humidity.

Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM (with flexibility)

ASSUMPTION: The work environment at Motorola Solutions' headquarters is collaborative and inclusive, with a focus on teamwork and innovation.

💼 Interview & Application Insights

Typical Process:

Phone or video screen with the Hiring Manager or a member of the Talent Acquisition team
In-depth behavioral interview with the Marketing Manager and a team member from the Marketing department
Final interview with the Director of Marketing or another senior leader within the department

Key Assessment Areas:

Communication skills, both verbal and written
Active listening and problem-solving abilities
Customer focus and relationship-building skills
Adaptability and ability to work well within a team environment

Application Tips:

Tailor your resume and cover letter to highlight your relevant experience and skills for this role
Demonstrate your understanding of Motorola Solutions' products and services, as well as the telecommunications industry
Prepare examples of your customer service and sales experiences, emphasizing your ability to build relationships and resolve customer issues

ATS Keywords: Inbound Marketing, Lead Qualification, Customer Service, Sales, Consultative Selling, Active Listening, CRM, Marketing Automation, Telecommunications

ASSUMPTION: The interview process for this role will focus on assessing the candidate's communication skills, customer focus, and adaptability, as these are critical for success in this position.

🛠️ Tools & Technologies

CRM software (e.g., Salesforce, HubSpot)
Marketing automation tools (e.g., Marketo, Pardot)
Microsoft Office Suite (Word, Excel, PowerPoint)
Customer service and support software (e.g., Zendesk, Freshdesk)

ASSUMPTION: Familiarity with CRM software and marketing automation tools would be beneficial for this role, but not strictly required.

👔 Cultural Fit Considerations

Company Values:

Customer-focused
Innovative
Collaborative
Accountable
Inclusive

Work Style:

Team-oriented
Adaptable and flexible
Results-driven
Strong communication skills

Self-Assessment Questions:

Do you thrive in a fast-paced, dynamic work environment?
Are you comfortable working with a diverse range of customers and team members?
Do you have strong active listening skills and the ability to build relationships with customers?

ASSUMPTION: Motorola Solutions values a diverse and inclusive work environment, seeking candidates who are adaptable, collaborative, and results-driven.

⚠️ Potential Challenges

Handling a high volume of inbound leads, requiring strong time management and prioritization skills
Working in a fast-paced, dynamic environment that may require occasional overtime or flexible scheduling
Adapting to changes in the market and customer needs, which may impact the role's responsibilities and priorities
Dealing with difficult or upset customers, requiring strong problem-solving and communication skills

ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a customer-focused mindset.

📈 Similar Roles Comparison

This role differs from other marketing positions in its focus on inbound lead qualification and customer relationship-building, rather than outbound marketing or campaign management
In the telecommunications industry, strong customer focus and communication skills are critical for success in this role
Career progression in this role may lead to opportunities in marketing, sales, or customer support, depending on the candidate's interests and skills

ASSUMPTION: This role is well-suited for candidates with strong communication skills, a customer-focused mindset, and an interest in the telecommunications industry.

📝 Sample Projects

Developing and implementing a lead qualification process to improve the efficiency of the sales pipeline
Collaborating with the marketing team to create targeted email campaigns to nurture leads and drive engagement
Analyzing customer feedback and market trends to identify opportunities for new products or services

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that an Inbound Marketing Lead Specialist may undertake in this role.

❓ Key Questions to Ask During Interview

Can you describe the typical day-to-day responsibilities of this role and how they may evolve over time?
How does this role collaborate with the sales and marketing teams to ensure effective lead qualification and follow-up?
What opportunities are there for professional development and growth within the Marketing department and the company as a whole?
How does Motorola Solutions support work-life balance for its employees?
What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: These questions demonstrate the candidate's interest in the role, the company, and their commitment to professional growth and success.

📌 Next Steps for Applicants

To apply for this position:

Submit your application through this link
Tailor your resume and cover letter to highlight your relevant experience and skills for this role
Prepare examples of your customer service and sales experiences, emphasizing your ability to build relationships and resolve customer issues
Follow up with the Hiring Manager or a member of the Talent Acquisition team within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

Apply now

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