📌 Core Information
🔹 Job Title: Inside Sales, Account Lead
🔹 Company: DSM
🔹 Location: Quebec or Ontario, Canada
🔹 Job Type: Remote
🔹 Category: Sales
🔹 Date Posted: April 21, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: Remote (Solely)
🚀 Job Overview
Key aspects of this role include:
- Developing and maintaining strong customer relationships
- Generating new business opportunities through strategic sales growth
- Driving strategic sales growth and delivering food safety solutions
- Working remotely with no regular travel required, aside from initial training and one annual sales meeting
- Collaborating with field-based Account Managers to ensure uninterrupted service
ASSUMPTION: This role requires a consultative sales approach, market development skills, and the ability to build lasting partnerships. It is ideal for an energetic and autonomous individual who thrives in a remote work environment.
📋 Key Responsibilities
✅ Develop and maintain strong customer relationships by identifying client needs and recommending appropriate products, services, and solutions
✅ Generate new business opportunities through lead generation, cold outreach, and upselling to existing and prior customers
✅ Monitor industry trends, competitor activity, and customer segments to identify growth opportunities and refine market positioning
✅ Prepare and deliver sales bids, manage account planning, and support the development of sales strategies to meet revenue targets
✅ Accurately document all sales activities and customer interactions in Salesforce (CRM) to ensure data-driven decision-making
✅ Continuously expand product knowledge through training to effectively communicate technical features and support customer success
✅ Support field-based Account Managers by preparing customer quotations and assisting their clients during absences to ensure uninterrupted service
ASSUMPION: The role involves a mix of account management, new business development, and market analysis. Strong communication, relationship-building, and strategic thinking skills are essential for success.
🎯 Required Qualifications
Education: Bachelor’s degree preferred; background in sales or account management, ideally in food safety or life sciences
Experience: Proven experience in sales or account management, with a track record of driving strategic sales growth and building lasting customer relationships
Required Skills:
- Bilingual in French and English with excellent communication skills
- Skilled in post-sale relationship management, strategic prospecting, and building customer rapport
- Proven ability to analyze market trends and develop growth-oriented sales strategies
- Proficient in CRM systems (preferably Salesforce) for pipeline management and data-driven decision-making
- Ability to travel to the U.S. for training (2 weeks) and annual sales meetings (1 week)
Preferred Skills:
- Experience in the food safety industry
- Fluency in additional languages
ASSUMPTION: The ideal candidate will have a background in sales or account management, with a strong focus on customer relationships and strategic sales growth. Bilingual language skills and CRM proficiency are essential for this role.
💰 Compensation & Benefits
Salary Range: $70,000 - $100,000 USD per year (Based on industry standards for a Mid-Senior level role in Canada)
Benefits:
- Competitive benefits package
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Employee assistance program
- Generous vacation and time-off policies
Working Hours: Full-time (37.5 hours per week)
ASSUMPTION: The salary range is an estimate based on industry standards for a Mid-Senior level role in Canada. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Chemical Manufacturing, specifically focused on food safety, nutrition, and health solutions
Company Size: 10,001+ employees (Global presence with operations in almost 60 countries)
Founded: 1902 (as DSM, originally as a Dutch trading company)
Company Description:
- As innovators in nutrition, health, and beauty, DSM reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive
- With a comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, DSM works to create what is essential for life, desirable for consumers, and more sustainable for the planet
- DSM is a Swiss-Dutch company, listed on the Euronext Amsterdam, with revenues of more than €12 billion and a diverse, worldwide team of nearly 30,000 employees
Company Specialties:
- Fragrances
- Ingredients
- Flavors
- Natural ingredients
- Perfumery and beauty
- Sustainability
- Health
- Animal nutrition and health
- Taste
- Texture and health
- Nutrition
- Vitamins
- Early life nutrition
- Baking ingredients
- And biomedical
Company Website: www.dsm-firmenich.com
ASSUMPTION: DSM is a global leader in the chemical manufacturing industry, with a strong focus on sustainability and innovation. Its diverse range of products and solutions make it an attractive employer for individuals seeking a challenging and impactful role.
📊 Role Analysis
Career Level: Mid-Senior level (5-8 years of experience)
Reporting Structure: This role reports directly to the Romer Labs division, which focuses on food safety solutions
Work Arrangement: Remote (Solely), with no regular travel required, aside from initial training and one annual sales meeting
Growth Opportunities:
- Potential advancement to a senior sales or management role within the Romer Labs division or other DSM business units
- Opportunities to expand product knowledge and develop expertise in food safety and related industries
- Possibility to work on high-impact projects and contribute to the company's sustainability goals
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the company and make a meaningful impact on the food safety industry.
🌍 Location & Work Environment
Office Type: Remote (Solely)
Office Location(s): Quebec or Ontario, Canada
Geographic Context:
- Quebec and Ontario are two of Canada's most populous provinces, with vibrant cities and diverse communities
- Both provinces offer a high quality of life, with access to excellent healthcare, education, and cultural amenities
- The cost of living may vary between the two provinces, with Quebec generally being more affordable
Work Schedule: Full-time (37.5 hours per week), with flexible hours to accommodate customer needs and time zones
ASSUMPTION: The remote work environment offers a high degree of flexibility and autonomy, with the expectation of maintaining a consistent work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-depth behavioral and situational interviews with the hiring team
- Final round interviews with key stakeholders, including the sales director or regional manager
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Sales and account management skills
- Communication and interpersonal skills
- Strategic thinking and problem-solving abilities
- Market analysis and trend identification skills
- CRM proficiency and data-driven decision-making
- Language skills (French and English)
Application Tips:
- Tailor your resume and cover letter to highlight your relevant sales and account management experience, as well as your language skills and market analysis expertise
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments
- Research DSM and the Romer Labs division to demonstrate your understanding of the company and its products
- Be prepared to discuss your approach to strategic sales growth and customer relationship management
ATS Keywords: Sales, Account Management, Customer Relationship, Strategic Prospecting, Market Analysis, CRM, Food Safety, Life Sciences, Bilingual, French, English
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their skills and qualifications through a series of interviews and assessments.
🛠️ Tools & Technologies
- Salesforce (CRM)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- Zoom or other video conferencing tools
- Social media platforms (LinkedIn, Twitter)
ASSUMPTION: The tools and technologies required for this role are standard for sales and account management positions, with a focus on CRM systems for pipeline management and data-driven decision-making.
👔 Cultural Fit Considerations
Company Values:
- Customer focus
- Innovation
- Performance-driven
- Collaboration
- Sustainability
- Integrity
- Respect
Work Style:
- Results-oriented
- Adaptable and resilient
- Strong communicator and listener
- Team player with a collaborative mindset
- Self-motivated and autonomous
- Strategic thinker with a focus on continuous improvement
Self-Assessment Questions:
- How do you align with DSM's commitment to sustainability and innovation?
- Describe your experience working in a remote or hybrid work environment and how you maintain productivity and focus
- How do you approach building and maintaining strong customer relationships in a remote sales role?
ASSUMPTION: DSM values candidates who are passionate about their work, committed to sustainability, and able to thrive in a remote work environment. Strong communication and collaboration skills are essential for success in this role.
⚠️ Potential Challenges
- Managing time zones and customer expectations in a remote work environment
- Balancing sales and customer service responsibilities
- Adapting to a dynamic and evolving market for food safety solutions
- Meeting and exceeding revenue targets in a competitive industry
- Maintaining a consistent work-life balance while working remotely
ASSUMPTION: The potential challenges of this role are common to sales and account management positions, with a focus on time management, adaptability, and maintaining a strong customer focus.
📈 Similar Roles Comparison
- This role differs from other sales or account management positions in its focus on food safety solutions and the requirement for bilingual language skills
- As a remote role, it offers a high degree of flexibility and autonomy, but also requires strong self-motivation and time management skills
- Compared to other mid-senior level sales roles, this position offers significant growth potential and the opportunity to work on high-impact projects
ASSUMPTION: This role is unique in its focus on food safety and the requirement for bilingual language skills. Its remote nature offers a high degree of flexibility, but also requires strong self-motivation and time management skills.
📝 Sample Projects
- Developing and implementing a strategic sales plan to increase market share in the Quebec or Ontario region
- Expanding product knowledge and expertise in food safety solutions to support customer success
- Collaborating with field-based Account Managers to ensure uninterrupted service and customer satisfaction
ASSUMPTION: The sample projects for this role are focused on strategic sales growth, customer relationship management, and expanding product knowledge in the food safety industry.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the overall sales strategy for the Romer Labs division and DSM?
- What opportunities are there for growth and development within the company?
- How does the company support work-life balance for remote employees?
- What are the most challenging aspects of this role, and how can I best prepare to succeed?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant sales and account management experience, as well as your language skills and market analysis expertise
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments
- Research DSM and the Romer Labs division to demonstrate your understanding of the company and its products
- Be prepared to discuss your approach to strategic sales growth and customer relationship management
- Follow up with the hiring manager one week after your initial application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
