🔹 Job Title: Inside Sales Customer Success Manager - Emerging Markets
🔹 Company: Equifax
🔹 Location: United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service, 🚀 Sales & Marketing, 🎧 Customer Experience (CX)
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: The job requires significant client interaction and relationship management, indicating a strong emphasis on customer-centric strategies.
✅ Develop strong relationships with clients by maintaining a high level of engagement
✅ Maintain a deep understanding of Equifax solutions and best practices
✅ Act as a trusted advisor and advocate for clients
✅ Educate clients on the value of solutions and best practice applications
✅ Identify growth and upsell opportunities to expand revenue
✅ Coordinate with internal teams to ensure customer needs are met
✅ Provide transparency on the status of issues and requests
✅ Actively participate in the customer lifecycle process
✅ Facilitate customer account changes and resolve billing issues
ASSUMPTION: Responsibilities imply a collaborative role with both internal team coordination and external client interactions.
Education: Bachelor’s degree or equivalent industry experience
Experience: 3+ years in a B2B customer success or account management role
Required Skills:
Preferred Skills:
ASSUMPTION: Preferred skills suggest that analytical and project management expertise would enhance performance in this role.
Salary Range: Not specified. Typically, industry standards in financial services for a similar role range from $70,000 to $100,000 annually, depending on experience.
Benefits:
Working Hours: 40 hours per week, with potential travel up to 25% of the time
ASSUMPTION: Compensation and benefits reflect a competitive package aligned with industry norms to attract high-caliber professionals.
Industry: Financial Services – Equifax is a leader in providing a wide range of data-driven services including credit reporting and risk modeling.
Company Size: 10,001+ employees – Large size indicates extensive resources and potential for career growth.
Founded: Not specified. The company has historical roots dating back to over a century, showcasing its substantial role in the industry.
Company Description:
Company Specialties:
Company Website: https://www.equifax.com
ASSUMPTION: Equifax’s global reach and diverse service offerings imply a dynamic work environment with ample learning opportunities.
Career Level: Mid-level position requiring significant experience and knowledge of customer success practices.
Reporting Structure: Likely reports to a senior manager within the Sales or Customer Experience department.
Work Arrangement: Hybrid, with on-site presence required Monday-Wednesday
Growth Opportunities:
ASSUMPTION: The hybrid work arrangement and structured growth plan signal an investment in employee development.
Office Type: Corporate settings within One Atlantic Center, Midtown, or Alpharetta office
Office Location(s): USA-Atlanta-One-Atlantic-Center, Alpharetta, GA
Geographic Context:
Work Schedule: Hybrid schedule emphasizing in-person collaboration during the first half of the week
ASSUMPTION: The location choice suggests a strategic placement to leverage local industry hubs and expertise.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, Account Management, Client Engagement, Problem Solving, Communication, Analytic Skills
ASSUMPTION: Interviews will focus on both technical abilities and soft skills such as communication and client management.
ASSUMPTION: The role likely requires the use of modern CRM and analytic tools to manage and analyze customer relationships effectively.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who thrive in dynamic, data-driven environments are likely to fit well within the company culture.
ASSUMPTION: The evolving industry landscape requires continuous learning and adaptation to new tools and strategies.
ASSUMPTION: The role's focus on client success distinguishes it from other sales or technical support roles.
ASSUMPTION: Projects typically involve enhancing client interaction and optimizing the use of Equifax solutions.
ASSUMPTION: Asking insightful questions demonstrates preparedness and a genuine interest in how the role aligns with personal career goals.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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