📌 Core Information
🔹 Job Title: Internal Communications Coordinator - Sailor Services
🔹 Company: Virgin Voyages
🔹 Location: Plantation, FL
🔹 Job Type: Full-time
🔹 Category: Travel & Hospitality
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: Hybrid (3 office days per week)
🚀 Job Overview
Key aspects of this role include:
- Supporting day-to-day communications strategy for Sailor Services and Voyage Travel Service teams
- Creating and maintaining content to keep crew engaged and informed
- Collaborating with multiple teams to gather information and find solutions
- Ensuring all content is on-brand, factual, and follows correct grammar and style
- Assisting with special projects and other departmental responsibilities as assigned
ASSUMPTION: This role requires strong written communication skills and the ability to work well with various teams. It is ideal for a detail-oriented individual who can manage multiple projects and prioritize tasks effectively.
📋 Key Responsibilities
✅ Work closely with Sailor Services, VTS, and Commercial and Innovation teams to create and publish communications that inform crew about initiatives and need-to-know information
✅ Write and publish Sailor-facing communications for the team to utilize, including talk tracks, email templates, and live chat responses
✅ Organize content and information sharing amongst departments and internal stakeholders
✅ Proactively seek opportunities and feedback from the crew to enhance communication and engagement
✅ Support the Internal Communications Manager - Operations & Change Management on communications initiatives
✅ Ensure all content utilizes correct grammar, spelling, punctuation, organizational style, and tone
✅ Assist with special projects and other departmental responsibilities as assigned
ASSUMPTION: This role requires a proactive approach to communication and engagement, with a strong focus on detail and accuracy.
🎯 Required Qualifications
Education: Bachelor’s degree in Communications, Marketing, or a related field preferred
Experience: 0-2 years of relevant experience
Required Skills:
- Strong written communication skills and attention to detail
- Proficient in using platforms commonly used for content management and organization (e.g., Airtable, Salesforce Knowledge, Google Suite)
- Ability to prioritize, organize, and follow up in a timely manner
- Ability to collaborate with multiple teams and crew to find information and solutions
- Ability to use and/or learn standard software applications and in-house reservation systems
Preferred Skills:
- Willingness to travel if needed
ASSUMPTION: While a degree in a related field is preferred, relevant experience and strong communication skills are more important for success in this role.
💰 Compensation & Benefits
Salary Range: $40,000 - $55,000 per year (based on industry standards for entry-level communications roles in the travel industry)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on Virgin Voyages sailings
Working Hours: Full-time (40 hours per week), with a hybrid work arrangement (3 office days per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level communications roles in the travel industry. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Travel & Hospitality
Company Size: 1,001-5,000 employees
Founded: 2014
Company Description:
- Virgin Voyages is a new take on sea travel, offering irresistible style and a greener course through the ocean's blue
- The company is committed to creating something special for its future sailors, with custom-designed ships and unique experiences
- Virgin Voyages is part of the Virgin Group, founded by Sir Richard Branson, and is known for its bold adventures and focus on happiness
Company Specialties:
- Travel
- Sailing the seven seas
- Bold Adventures
- Romance
- Happiness
Company Website: virginvoyages.com
ASSUMPTION: Virgin Voyages is a unique and innovative company within the travel industry, focusing on creating memorable experiences for its customers.
📊 Role Analysis
Career Level: Entry-level to 2 years
Reporting Structure: Reports directly to the Internal Communications Manager - Operations & Change Management
Work Arrangement: Hybrid (3 office days per week, with Mondays and Fridays as remote days)
Growth Opportunities:
- Potential to grow within the communications department or explore other roles within the company
- Opportunities to work on special projects and gain exposure to various aspects of the business
- Chance to develop skills in internal communications and gain experience working with a diverse team
ASSUMPTION: This role offers opportunities for growth and development within the company, as well as the chance to work on exciting projects and initiatives.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): 1000 South Pine Island Rd, 6th Floor, Plantation, FL 33324, US
Geographic Context:
- Plantation, FL is located in Broward County, near Fort Lauderdale
- The area offers a mix of urban and suburban living, with easy access to beaches, shopping, and dining
- Plantation is known for its family-friendly neighborhoods and high-quality schools
Work Schedule: Monday-Friday, 9:00 AM - 5:00 PM (with a one-hour lunch break), with a hybrid work arrangement
ASSUMPTION: The office environment is collaborative and modern, with a focus on open communication and teamwork. The location offers a mix of urban and suburban living, with easy access to amenities and attractions.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and team members
- Final interview with the director of internal communications
Key Assessment Areas:
- Written communication skills and attention to detail
- Ability to collaborate and work well with teams
- Problem-solving skills and initiative
- Understanding of the travel industry and Virgin Voyages' unique offerings
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Showcase your understanding of the travel industry and Virgin Voyages' unique offerings
- Demonstrate your strong written communication skills and attention to detail
- Prepare examples of your past work that showcase your ability to create engaging and informative content
ATS Keywords: Internal Communications, Coordinator, Sailor Services, Written Communication, Attention to Detail, Content Management, Collaboration, Software Applications, Travel Willingness
ASSUMPTION: The application process for this role is competitive, and candidates should tailor their materials to highlight their relevant experience and skills. The interview process focuses on assessing the candidate's communication skills, initiative, and understanding of the travel industry.
🛠️ Tools & Technologies
- Airtable
- Salesforce Knowledge
- Google Suite (Gmail, Google Docs, Google Sheets, etc.)
- In-house reservation systems
ASSUMPTION: The tools and technologies required for this role are common to the industry and can be learned by candidates with relevant experience or a willingness to learn.
👔 Cultural Fit Considerations
Company Values:
- Bold
- Irresistible
- Fun
- Responsible
- Together
Work Style:
- Collaborative
- Innovative
- Results-driven
- Adaptable
- Customer-focused
Self-Assessment Questions:
- Do you thrive in a collaborative, innovative environment?
- Are you able to adapt to change and take initiative when faced with challenges?
- Do you have a passion for creating engaging and informative content?
- Are you committed to delivering exceptional customer service and creating memorable experiences?
ASSUMPTION: Virgin Voyages values candidates who are bold, innovative, and committed to delivering exceptional customer service. Candidates should be able to work well in a collaborative environment and adapt to change.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Working with a diverse team and adapting to different communication styles
- Keeping up with the fast-paced and ever-changing travel industry
- Balancing the demands of a hybrid work arrangement
ASSUMPTION: This role may present challenges in managing multiple projects and adapting to a diverse team. However, these challenges can be overcome with strong organizational skills, adaptability, and a commitment to open communication.
📈 Similar Roles Comparison
- This role is similar to an Internal Communications Specialist or Coordinator in other travel or hospitality companies
- However, Virgin Voyages' unique offerings and focus on innovation set it apart from other companies in the industry
- This role may also be compared to entry-level marketing or public relations roles, but with a focus on internal communications
ASSUMPTION: While this role is similar to other internal communications roles in the travel industry, Virgin Voyages' unique offerings and focus on innovation make it a distinct opportunity for candidates.
📝 Sample Projects
- Creating and maintaining a weekly newsletter for crew members, highlighting important updates and initiatives
- Developing and implementing a communication plan for a new company-wide initiative or policy
- Collaborating with other departments to create and publish content that informs crew members about changes or updates to company policies or procedures
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that the Internal Communications Coordinator may be involved in, from creating and maintaining regular communications to collaborating with other departments on special projects.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits into the broader communications department?
- How does the company support the professional development and growth of its employees?
- What are the biggest challenges facing the internal communications department, and how can this role help address them?
- How does the company foster a culture of collaboration and innovation?
- What are the most important qualities and skills for success in this role, according to the hiring manager?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the company, as well as to demonstrate their interest in and understanding of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your past work that showcase your ability to create engaging and informative content
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
