📌 Core Information
🔹 Job Title: Internal Communications Manager - Digital Channels
🔹 Company: TransUnion
🔹 Location: Chicago, Illinois
🔹 Job Type: Hybrid (2 days on-site per week)
🔹 Category: Corporate Affairs & Communications
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Managing internal communications production through digital channels
- Developing strategic campaigns to maximize reach and associate engagement
- Overseeing a team of content production specialists
- Partnering with colleagues to implement strategic communications programs
- Consulting on delivery and channel strategy
ASSUMPTION: This role requires a high level of experience and expertise in internal communications, with a focus on digital channels. The ideal candidate will have a proven track record in managing teams and driving strategic communications initiatives.
📋 Key Responsibilities
✅ Lead and drive continuous improvement of internal digital channel strategy
✅ Develop and deliver compelling content
✅ Apply UI/UX principles to enhance the associate experience on digital platforms
✅ Monitor and measure channel effectiveness, using feedback and data analysis to make improvements
✅ Influence the evolution of digital channels, developing strategic recommendations to enhance team impact and efficiency
✅ Support internal storytelling efforts, working with internal communications partners to source and develop content to drive culture and productivity
✅ Oversee the team’s editorial calendar, channel governance, and processes to ensure a positive associate experience
✅ Support additional Corporate Affairs & Communications strategic projects/initiatives as required
ASSUMPTION: This role involves a mix of strategic planning, content creation, team management, and analytics. Strong communication, leadership, and project management skills are essential for success.
🎯 Required Qualifications
Education: Bachelor’s degree required
Experience: 10+ years of relevant professional experience in an internal communications setting
Required Skills:
- Exceptional communication skills, including writing, editing, producing, and presenting creative and compelling content
- Proven team leadership capabilities, including the ability to nurture and develop talent
- Positive attitude and ability to form collaborative working relationships with team members
- Innovation, creativity, flexibility, and initiative
- Ability to manage budgets and vendors
- Familiarity with internal communications technology platforms
- Experience with pulling and tracking communications analytics, as well as distilling performance insights and conducting regular reporting
Preferred Skills:
- Experience implementing a new intranet or digital communication platform
- Experience working in information services and/or financial services
- Experience communicating with an international audience in a matrixed environment
- Appetite for challenging the status quo and finding efficiencies
- Advanced degree
- Fluency in Spanish, French, or Portuguese
ASSUMPTION: Given the level of experience required, candidates should have a strong background in internal communications, with a focus on digital channels. Relevant industry experience is a plus.
💰 Compensation & Benefits
Salary Range: $106,700.00 - $160,000.00 annually
Benefits:
- Flexible benefits, including flexible time off, paid time off, paid holidays, health benefits, mental health support, disability benefits, paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, and 401(k) retirement savings with employer match
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on the job title and experience level. Actual compensation may vary based on factors such as education, training, work experience, job-related skill set, location, and industry knowledge.
📌 Applicant Insights
🔍 Company Context
Industry: TransUnion is a global information and insights company that makes trust possible in the modern economy. They provide an actionable picture of each person, enabling businesses and consumers to transact with confidence and achieve great things.
Company Size: TransUnion has 10,001+ employees globally, providing a large and diverse work environment.
Founded: TransUnion was founded in 1968 and has since grown into a leading presence in more than 30 countries across five continents.
Company Description:
- TransUnion provides solutions that help create economic opportunity, great experiences, and personal empowerment for hundreds of millions of people worldwide.
- Their purpose is to provide Information for Good®, stewarding information with expertise and in accordance with local legislation around the world.
- TransUnion offers a leading presence in more than 30 countries across five continents, providing solutions that help create economic opportunity, great experiences, and personal empowerment for hundreds of millions of people.
Company Specialties:
- Credit and information management
- Big data
- Information technology
- Lending data
- Identity
- Fraud prevention
- Risk management
- Credit data
- Financial inclusion
Company Website: http://www.transunion.com
ASSUMPTION: TransUnion is a well-established company with a global presence and a strong focus on data-driven solutions. Their size and industry provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the manager level, requiring significant experience and expertise in internal communications.
Reporting Structure: The Internal Communications Manager - Digital Channels will report directly to the Senior Director, Internal Communications and will oversee a team of content production specialists.
Work Arrangement: This is a hybrid position, requiring regular performance of job responsibilities both virtually and in-person at an assigned TransUnion office location for a minimum of two days per week.
Growth Opportunities:
- Potential to grow into a more senior role within the Corporate Affairs & Communications team or take on additional responsibilities as the team evolves
- Opportunities to work on high-impact projects and initiatives that drive business results
- Chance to develop leadership skills and mentor team members
ASSUMPTION: This role offers a unique opportunity to manage a team and drive strategic communications initiatives in a large, global organization. With the right skills and experience, there is potential for career growth and development.
🌍 Location & Work Environment
Office Type: TransUnion's headquarters is located in Chicago, Illinois, with additional offices and remote work arrangements available.
Office Location(s): 555 West Adams St, Chicago, IL 60661, USA
Geographic Context:
- Chicago is a large, diverse city with a thriving business community and numerous cultural attractions
- The office is located in the West Loop neighborhood, offering easy access to public transportation and nearby amenities
- Chicago experiences all four seasons, with cold winters and warm summers
Work Schedule: Full-time, with a hybrid work arrangement requiring on-site presence for a minimum of two days per week
ASSUMPTION: The hybrid work arrangement provides flexibility while still offering the opportunity to collaborate and build relationships with team members in an on-site environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the hiring team
- Final interview with the senior leadership team
- Background check and offer extension
Key Assessment Areas:
- Communication skills, both written and verbal
- Leadership and team management abilities
- Strategic thinking and problem-solving skills
- Cultural fit and alignment with TransUnion's values
- Technical skills, including familiarity with internal communications technology platforms and analytics tools
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Be prepared to discuss your approach to internal communications strategy and campaign development
- Demonstrate your ability to manage teams and drive results
- Showcase your understanding of TransUnion's business and industry
- Prepare questions to ask the interview panel about the role, team, and company
ATS Keywords: Internal Communications, Digital Channels, Content Production, Strategic Campaigns, Team Management, Analytics, Budget Management, Vendor Management, UI/UX, Storytelling, Editorial Calendar, Channel Governance, Corporate Affairs & Communications
ASSUMPTION: TransUnion's application process is designed to assess candidates' skills, experience, and cultural fit. Being prepared and proactive throughout the process is essential for success.
🛠️ Tools & Technologies
- Internal communications technology platforms (e.g., intranet, email, newsletter, digital signage, video, chat)
- Analytics and reporting tools (e.g., Google Analytics, Tableau, Power BI)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Content creation and design tools (e.g., Adobe Creative Suite, Microsoft Office Suite)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on TransUnion's current tech stack and the candidate's areas of expertise.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Inclusive
- Innovative
- Performance-driven
- Trustworthy
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Results-driven and accountable
- Data-informed and analytical
- Culturally sensitive and inclusive
Self-Assessment Questions:
- How do you embody TransUnion's values in your daily work?
- Can you provide an example of a time when you drove results through strategic communications initiatives?
- How do you approach managing and developing a team in a matrixed environment?
- How do you ensure that your communications are inclusive and culturally sensitive?
ASSUMPTION: TransUnion's culture is characterized by a strong focus on customer-centricity, innovation, and performance-driven results. Candidates should be able to demonstrate alignment with these values and work styles.
⚠️ Potential Challenges
- Managing a team remotely and ensuring engagement and productivity
- Balancing strategic planning with day-to-day content creation and management
- Navigating a large, global organization and building relationships with stakeholders
- Keeping up with the latest trends and best practices in internal communications and digital channels
ASSUMPTION: These challenges are inherent to a role of this nature and can be overcome with strong leadership, strategic thinking, and effective communication skills.
📈 Similar Roles Comparison
- This role is unique in its focus on digital channels and strategic campaign development within an internal communications setting
- Compared to related roles, this position requires a higher level of experience and expertise in internal communications and digital channels
- Career paths for this role may include progression into more senior communications leadership positions or transition into related fields such as marketing or public relations
ASSUMPTION: While this role shares similarities with other internal communications management positions, its focus on digital channels and strategic campaign development sets it apart. Candidates should consider their long-term career goals and how this role fits into their overall professional development plan.
📝 Sample Projects
- Developing and executing a comprehensive internal communications strategy for a major organizational change or initiative
- Launching and managing a new intranet or digital communication platform to improve associate engagement and productivity
- Creating and implementing a targeted internal communications campaign to drive specific business outcomes or behaviors
ASSUMPTION: These sample projects illustrate the strategic and tactical aspects of the role, highlighting the need for strong communication, leadership, and project management skills.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Corporate Affairs & Communications department?
- How does this role fit into the overall communications strategy for the organization?
- What are the key priorities for this role in the first 90 days?
- How does TransUnion support the professional development and growth of its employees?
- What is the company's approach to work-life balance and employee well-being?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and provides valuable information to help you make an informed decision about your application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your interview by researching TransUnion's business, industry, and company culture
- Prepare questions to ask the interview panel about the role, team, and company
- Follow up with the hiring manager within 24 hours after your interview to express your appreciation and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
