📌 Core Information
🔹 Job Title: Internal Communications Specialist / Spécialiste de communications internes
🔹 Company: Plusgrade
🔹 Location: Montreal, Quebec
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: 2025-04-07
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Developing and executing communication plans that support HR initiatives and company priorities
- Managing end-to-end execution of internal newsletters
- Collaborating with HR teams to ensure clear and effective communication of organizational updates
- Creating engaging multimedia content to enhance internal storytelling
- Supporting internal recognition programs and all-hands meetings
ASSUMPTION: This role requires a strong background in internal communications and exceptional writing skills. The ideal candidate will have experience in managing newsletters, event communications, and multimedia content development, as well as strong project management skills and a proactive, collaborative mindset.
📋 Key Responsibilities
✅ Develop and execute internal communication plans and artifacts that support HR initiatives, company priorities, and organizational change.
✅ Manage end-to-end execution of internal newsletters, including content planning, writing, and distribution.
✅ Partner with the Internal Communications Manager to enhance messaging consistency and employee engagement.
✅ Oversee content creation for HR-related internal platforms, ensuring clarity, accessibility, and alignment with our company voice.
✅ Execute ongoing and ad-hoc communication requests from HR functions.
✅ Develop engaging multimedia content, including video scripts, presentations, and graphics, in collaboration with the brand and instructional design teams to enhance internal storytelling.
✅ Plan and manage communications for all-hands meetings, including speaker coordination, content development, and post-event recaps.
✅ Support internal recognition programs, including the promotion and execution of employee awards and celebrations.
✅ Collaborate with HR teams to ensure clear and effective communication of new initiatives, policies, and organizational updates.
✅ Execute ongoing and ad-hoc communication requests from HR functions, including Learning & Development, Employee Experience, and Change Management.
ASSUMPTION: The responsibilities listed above are based on the provided job description. However, the specific tasks and priorities may vary depending on the company's current needs and the candidate's skills and experiences.
🎯 Required Qualifications
Education: Not specified in the job description
Experience: Proven experience in internal communications, corporate communications, or HR communications
Required Skills:
- Exceptional writing, editing, and storytelling skills with a strong attention to detail
- Experience in managing newsletters, event communications, and multimedia content development
- Strong project management skills, with the ability to juggle multiple priorities and meet tight deadlines
- Familiarity with internal communication tools and platforms (e.g., intranet, email platforms, collaboration tools, etc.)
- Proactive and collaborative mindset, with the ability to work across teams and functions
- Passion for employee engagement, internal storytelling, and HR communications best practices
Preferred Skills:
- Bilingual or multilingual skills (French/English)
- Experience working in the IT Services and IT Consulting industry
- Familiarity with the airline, hospitality, cruise, passenger rail, or financial services sectors
ASSUMPTION: The required and preferred skills listed above are based on the provided job description. However, the specific qualifications may vary depending on the company's current needs and the candidate's skills and experiences.
💰 Compensation & Benefits
Salary Range: Based on industry standards for an Internal Communications Specialist with 2-5 years of experience in Montreal, Quebec, the estimated salary range is CAD 65,000 - CAD 85,000 per year.
Benefits:
- RRSP/401(k) Matching
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Credit
- Annual Wellness Credit
- Team Events and Monthly Lunches
- Home Office/Commuter Credit
- Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass
Working Hours: Full-time position, typically 40 hours per week. However, working hours may vary depending on the company's needs and the candidate's schedule.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's skills, experiences, and the company's current compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Plusgrade operates in the IT Services and IT Consulting industry, focusing on revenue upgrade solutions for the global travel industry.
Company Size: Plusgrade has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Plusgrade was founded in 2009, with headquarters in Montreal, Quebec, and offices around the world.
Company Description:
- Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions
- Over 250 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences
- Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners while creating enhanced travel experiences for millions of their passengers and guests
Company Specialties:
- Revenue upgrade platform for the airline industry
- Merchandising
- Ancillary Revenue
- Upsell
- Ancillary Revenue Powerhouse
Company Website: http://www.plusgrade.com
ASSUMPTION: Plusgrade is an established company with a strong presence in the global travel industry. Its focus on revenue upgrade solutions and customer experience makes it an attractive employer for professionals seeking to grow their careers in the IT Services and IT Consulting sector.
📊 Role Analysis
Career Level: The Internal Communications Specialist role is a mid-level position within the People Strategy and Impact team, offering opportunities for growth and development.
Reporting Structure: The Internal Communications Specialist will report directly to the Internal Communications Manager and collaborate with various HR teams and stakeholders.
Work Arrangement: This role is offered on a full-time basis with the option to work remotely. However, the candidate may be required to work on-site or attend meetings as needed.
Growth Opportunities:
- Expanding skills and expertise in internal communications and HR communications
- Gaining experience working with various HR teams and stakeholders
- Potential career progression to senior roles within the People Strategy and Impact team or other departments
ASSUMPTION: The Internal Communications Specialist role offers a unique opportunity for candidates to grow their careers in internal communications while working for a leading company in the global travel industry.
🌍 Location & Work Environment
Office Type: Plusgrade's headquarters is located in Montreal, Quebec, with a modern and collaborative work environment.
Office Location(s): 2200 Rue Stanley, Suite 700, Montreal, Quebec H3A 1R6, CA
Geographic Context:
- Montreal is the second-largest city in Canada and the largest city in the province of Quebec
- The city is known for its vibrant culture, diverse neighborhoods, and rich history
- Montreal is a bilingual city with French as the official language and English as the predominant language in the business world
Work Schedule: The work schedule for this role is typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility depending on the candidate's needs and the company's requirements.
ASSUMPTION: The location and work environment for this role offer a dynamic and multicultural setting, with opportunities for professional growth and development in the global travel industry.
💼 Interview & Application Insights
Typical Process:
- Recruiter Phone Interview
- Hiring Manager Interview
- Team Interview
Key Assessment Areas:
- Writing and editing skills
- Project management skills
- Collaboration and teamwork
- Cultural fit and alignment with Plusgrade's values
- Problem-solving and adaptability
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your passion for employee engagement, internal storytelling, and HR communications best practices
- Prepare examples of your previous work, such as newsletters, multimedia content, or communication plans, to showcase your skills and expertise
- Research Plusgrade's company culture and values to ensure a strong fit and alignment with your personal and professional goals
ATS Keywords: Internal Communications, Corporate Communications, HR Communications, Writing, Editing, Storytelling, Project Management, Multimedia Content Development, Employee Engagement, Collaboration, Communication Tools, Attention to Detail, Content Planning, Event Communications, Recognition Programs, Organizational Change
ASSUMPTION: The interview and application process for this role will focus on assessing the candidate's writing and editing skills, project management skills, collaboration and teamwork, cultural fit, and problem-solving abilities. Plusgrade values a diverse and inclusive workforce, and candidates from all backgrounds are encouraged to apply.
🛠️ Tools & Technologies
- Internal communication tools and platforms (e.g., intranet, email platforms, collaboration tools, etc.)
- Multimedia content creation tools (e.g., video editing software, presentation software, graphic design tools, etc.)
- Project management tools (e.g., Asana, Trello, Jira, etc.)
- HR-related software and platforms (e.g., HR information systems, HR analytics tools, employee engagement platforms, etc.)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on Plusgrade's current technology stack and the candidate's skills and experiences.
👔 Cultural Fit Considerations
Company Values:
- Ambitious: Plusgrade is committed to continuously raising the bar and exceeding expectations
- Innovative: Plusgrade fosters a culture of creativity and innovation to bring out the best in everyone
- Collaborative: Plusgrade believes that we are better together, working towards an extraordinary future in travel
Work Style:
- Plusgrade offers a flexible and remote-friendly work environment, with opportunities for collaboration and teamwork both in-person and virtually
- The company values a strong work-life balance and provides comprehensive health plans, flexible paid time off, and other employee benefits
- Plusgrade encourages a culture of open communication, feedback, and continuous learning and development
Self-Assessment Questions:
- Do you have a proven track record of success in internal communications, corporate communications, or HR communications?
- Are you comfortable working in a fast-paced, dynamic environment with multiple priorities and tight deadlines?
- Do you thrive in a collaborative work environment and enjoy working with diverse teams and stakeholders?
- Are you passionate about employee engagement, internal storytelling, and HR communications best practices?
ASSUMPTION: Plusgrade values a diverse and inclusive workforce, and candidates from all backgrounds are encouraged to apply. The company seeks individuals who align with its core values of being ambitious, innovative, and collaborative, and who are passionate about employee engagement, internal storytelling, and HR communications best practices.
⚠️ Potential Challenges
- The role may require working on tight deadlines and managing multiple priorities simultaneously
- Candidates may need to adapt to a fast-paced and dynamic work environment
- The role may involve collaborating with various HR teams and stakeholders, requiring strong communication and project management skills
- The role may require occasional on-site work or attendance at meetings, even if offered on a remote-friendly basis
- The role may involve working with employees across different time zones and cultures, requiring strong communication and cultural sensitivity skills
ASSUMPTION: The potential challenges listed above are based on the provided job description and industry trends. However, the specific challenges may vary depending on the company's current needs and the candidate's skills and experiences.
📈 Similar Roles Comparison
- Compared to other internal communications roles, this position offers a unique opportunity to work for a leading company in the global travel industry, with a focus on revenue upgrade solutions and customer experience
- Plusgrade's mid-sized company environment provides a more intimate and collaborative work environment compared to larger corporations, offering more opportunities for growth and development
- Compared to other roles in the IT Services and IT Consulting industry, this position offers a unique blend of internal communications, project management, and collaboration skills, with a focus on employee engagement and HR communications best practices
ASSUMPTION: The comparison points listed above are based on industry trends and the provided job description. However, the specific comparisons may vary depending on the company's current needs and the candidate's skills and experiences.
📝 Sample Projects
- Developing and executing a communication plan for a company-wide initiative, such as a new product launch or organizational change
- Managing the end-to-end execution of an internal newsletter, including content planning, writing, and distribution
- Creating engaging multimedia content, such as a video script or presentation, to enhance internal storytelling for an HR-related initiative
- Planning and managing communications for an all-hands meeting, including speaker coordination, content development, and post-event recaps
- Supporting an internal recognition program, such as the promotion and execution of employee awards and celebrations
ASSUMPTION: The sample projects listed above are based on the provided job description and industry trends. However, the specific projects may vary depending on the company's current needs and the candidate's skills and experiences.
❓ Key Questions to Ask During Interview
- Can you describe the company's current internal communication strategies and how this role fits into those plans?
- How does the company support employee engagement and internal storytelling initiatives?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company measure the success of internal communication initiatives, and how will my performance be evaluated?
- What opportunities are there for professional growth and development within the People Strategy and Impact team or other departments?
- How does the company support work-life balance and employee well-being?
ASSUMPTION: The key questions listed above are designed to help candidates better understand the role, the company's internal communication strategies, and the opportunities for professional growth and development. Plusgrade values a transparent and open communication process, and candidates are encouraged to ask questions and express their concerns throughout the interview process.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: http://www.plusgrade.com/careers
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your previous work, such as newsletters, multimedia content, or communication plans, to showcase your skills and expertise
- Research Plusgrade's company culture and values to ensure a strong fit and alignment with your personal and professional goals
- Follow up with the Plusgrade Talent Team within one week of submitting your application to inquire about the status of your application and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
