Key Account Manager/in (m/w/d)

📌 Core Information

🔹 Job Title: Key Account Manager/in (m/w/d)

🔹 Company: Joker Personal AG

🔹 Location: Baden, AG, Switzerland

🔹 Job Type: Full-Time

🔹 Category: Staffing and Recruiting

🔹 Date Posted: June 18, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Processing orders and monitoring delivery dates
• Managing supplier data in the ERP system
• Handling purchasing complaints and supporting the purchasing team
• Building and maintaining strong customer relationships

ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication and problem-solving skills.

📋 Key Responsibilities

✅ Process orders according to given requirements and guidelines

✅ Check and process order confirmations

✅ Monitor and manage delivery dates

✅ Create inquiries and evaluate offers

✅ Maintain and update article and supplier master data in the ERP system (MS Dynamics 365 Business Central)

✅ Handle purchasing complaints, returns, and replacement deliveries

✅ Support the purchasing team in daily operations

ASSUMPTION: This role requires strong organizational skills and attention to detail to manage multiple tasks and deadlines.

🎯 Required Qualifications

Education: Relevant education or training in the construction or related industry

Experience: Proven experience in sales or account management within the construction or related industry

Required Skills:

• Proficient in MS Office and ERP systems
• Strong communication and negotiation skills
• Self-motivated and creative problem solver
• Excellent customer service skills
• Fluent in German (spoken and written)

Preferred Skills:

• Experience with MS Dynamics 365 Business Central
• Bilingual or multilingual skills

ASSUMPTION: Candidates with experience in building envelope or timber construction would be particularly well-suited to this role.

💰 Compensation & Benefits

Salary Range: CHF 70,000 - 90,000 per year (based on experience and industry standards)

Benefits:

• Attractive salary and benefits package
• Opportunities for professional development and growth
• Dynamic and supportive work environment

Working Hours: Full-time (40 hours per week), with flexibility for occasional overtime

ASSUMPTION: Salary range is estimated based on industry standards for similar roles in Switzerland.

📌 Applicant Insights

🔍 Company Context

Industry: Joker Personal AG is a staffing and recruiting company with over 20 years of experience in the Swiss market. They specialize in providing temporary and permanent staffing solutions to various industries.

Company Size: 51-200 employees

Founded: 1997

Company Description:

• Expertise in staffing, human resources, and HR services
• Wide range of specialties, including staffing, HR solutions, and outsourcing
• Committed to providing professional, reliable, and efficient services

Company Specialties:

• Staffing and recruitment
• HR services and solutions
• Outsourcing and payrolling
• Try & Hire and medical notfallpool Switzerland

Company Website: www.jokerpersonal.ch

ASSUMPTION: Joker Personal AG's extensive experience and broad network make them a reliable partner for staffing and recruitment needs.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and development

Reporting Structure: This role reports directly to the purchasing manager

Work Arrangement: On-site, with occasional remote work possible

Growth Opportunities:

• Advancement to senior account manager or team lead roles
• Expansion of responsibilities and client portfolio
• Professional development and training opportunities

ASSUMPTION: This role offers significant growth potential for the right candidate.

🌍 Location & Work Environment

Office Type: Modern and well-equipped office space

Office Location(s): Affoltern am Albis, Baden, and other locations in Switzerland

Geographic Context:

• Baden is located in the canton of Aargau, in northern Switzerland
• Easy access to public transportation and major highways
• Close to Zurich, with a vibrant cultural scene and numerous recreational opportunities

Work Schedule: Standard business hours, with flexibility for occasional overtime

ASSUMPTION: The Baden office offers a convenient and pleasant work environment, with easy access to amenities and public transportation.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video interview with the HR department
• On-site interview with the hiring manager
• Final decision and job offer

Key Assessment Areas:

• Sales and account management skills
• Communication and negotiation abilities
• Problem-solving and decision-making skills
• Cultural fit and motivation

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills
• Prepare examples of successful sales or account management projects
• Research Joker Personal AG and the construction industry to demonstrate your knowledge and enthusiasm

ATS Keywords: Account Management, Sales Experience, MS Office, ERP Systems, Communication, Team Player, Problem Solving, Customer Service, Self-Motivated, Creative Thinking, Negotiation, Relationship Building, Order Processing, Data Management, Supplier Management, Construction Knowledge

ASSUMPTION: Applicants should tailor their application materials to emphasize their relevant experience and skills, and be prepared to discuss their motivation and cultural fit during the interview process.

🛠️ Tools & Technologies

• MS Office (Word, Excel, PowerPoint)
• MS Dynamics 365 Business Central (ERP system)
• CRM software (e.g., Salesforce, HubSpot)

ASSUMPTION: Proficiency in MS Office and ERP systems is essential for this role, while experience with CRM software is a plus.

👔 Cultural Fit Considerations

Company Values:

• Professionalism
• Reliability
• Customer focus

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Results-driven and goal-oriented

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you a strong communicator and negotiator?
• Are you motivated by helping customers and building strong relationships?

ASSUMPTION: Successful candidates will be able to demonstrate a strong cultural fit with Joker Personal AG's values and work style.

⚠️ Potential Challenges

• Managing multiple tasks and deadlines in a fast-paced environment
• Dealing with difficult customers or suppliers
• Adapting to changes in the market or industry
• Balancing the demands of multiple stakeholders

ASSUMPTION: Applicants should be prepared to discuss how they have overcome challenges in previous roles and how they would approach similar situations in this position.

📈 Similar Roles Comparison

• This role is similar to other account manager positions in the staffing and recruiting industry, but may have a stronger focus on order processing and supplier management
• Industry-specific context: The construction industry in Switzerland is competitive and dynamic, with a strong emphasis on customer service and relationship building
• Career path comparison: This role offers opportunities for growth and development, with potential advancement to senior account manager or team lead roles

ASSUMPTION: Applicants should research similar roles and the construction industry in Switzerland to better understand the competitive landscape and industry trends.

📝 Sample Projects

• Implementing a new order processing system to improve efficiency and accuracy
• Negotiating favorable terms with suppliers to reduce costs and improve service levels
• Developing and executing a customer retention strategy to improve customer satisfaction and reduce churn

ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they contributed to their success.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the overall purchasing strategy for the company?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for its employees?
• What are the biggest challenges facing the construction industry in Switzerland, and how does this role address them?

ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company, and their understanding of the industry and its challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare examples of successful sales or account management projects
• Research Joker Personal AG and the construction industry to demonstrate your knowledge and enthusiasm
• Follow up with the hiring manager within one week of submission to confirm receipt of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.