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Lead, Account Management

Delivery Hero
Full-time
On-site
Seremban, Negeri Sembilan, Malaysia
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Lead, Account Management

πŸ”Ή Company: Delivery Hero

πŸ”Ή Location: Seremban, Negeri Sembilan, Malaysia

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Management, Sales

πŸ”Ή Date Posted: July 4, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Leading a team of Account Managers to grow foodpanda's business
  • Managing overall restaurant experience and ensuring ad-revenue targets are met
  • Providing guidance, training, and motivation to team members
  • Analyzing data and sharing insights to influence business decisions
  • Implementing solutions and pilots to drive process efficiencies and business goals

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a proven track record in B2B sales and team management.

πŸ“‹ Key Responsibilities

βœ… Lead and manage a team of Account Managers, including performance management, incentive schemes, onboarding, growth identification, and guidance

βœ… Ensure the team meets ad-revenue targets on a monthly basis

βœ… Deliver on meeting business goals and remove roadblocks hindering goal achievement

βœ… Build and share business reviews with partner teams, peers, and management regularly

βœ… Proactively gather, analyze, and share data to influence business decisions

βœ… Identify and implement solutions and pilots to drive process efficiencies and business goals

ASSUMPTION: This role involves a high degree of autonomy and requires strong decision-making skills and adaptability.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: At least 4-5 years of experience in team management and sales, with a passion for leading teams and driving growth

Required Skills:

  • Proven B2B sales experience, preferably in F&B, media, advertising, FMCG, or e-commerce
  • Exceptional verbal and written communication skills
  • Ability to collect, track, and analyze large amounts of data
  • Adaptability and strong problem-solving skills
  • Knowledge in Salesforce is a plus

Preferred Skills:

  • Experience in the food delivery or tech industry
  • Fluency in additional languages

ASSUMPTION: Candidates with relevant industry experience and a strong track record in sales and team management are likely to be successful in this role.

πŸ’° Compensation & Benefits

Salary Range: Based on industry standards for a Lead, Account Management role in Malaysia, the estimated salary range is RM 120,000 - RM 180,000 per year. This range is inclusive of base salary and variable compensation.

Benefits:

  • Free food
  • Health and dental insurance
  • Learning and development opportunities
  • Dynamic and challenging work environment
  • Company committed to developing you personally and professionally
  • Great working atmosphere with regular company and team events
  • Vibrant and international team committed to diversity and inclusion

Working Hours: Full-time, Monday to Friday, with some flexibility for team meetings and events

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.

Company Size: Delivery Hero is a large organization with over 10,000 employees worldwide. This size offers opportunities for growth and exposure to diverse teams and projects.

Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.

Company Description:

  • Delivery Hero is the world's leading local delivery platform, operating in over 70 countries across Asia, Europe, Latin America, the Middle East, and Africa.
  • The company enables customers to order food, groceries, and household goods online and have them delivered quickly and conveniently.
  • Delivery Hero is committed to developing its employees personally and professionally, offering a dynamic and challenging work environment with regular company and team events.

Company Specialties:

  • Online food ordering and delivery
  • eCommerce and technology
  • Marketing and apps
  • Food tech and machine learning
  • Delivery and logistics

Company Website: www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and development within the organization.

πŸ“Š Role Analysis

Career Level: This role is a mid-level management position, reporting directly to the Head of Account Management or a similar role.

Reporting Structure: The Lead, Account Management will oversee a team of Account Managers and may report to the Head of Account Management or another senior leader within the organization.

Work Arrangement: This role is on-site, with the expectation of working from the Seremban office. However, some flexibility may be available for team meetings and events.

Growth Opportunities:

  • Progression to a senior management role, such as Head of Account Management or a similar position
  • Expansion into other regions or markets within the Delivery Hero group
  • Development of leadership and management skills through mentoring and training opportunities

ASSUMPTION: Successful candidates in this role will have a strong desire to grow and develop within the organization, taking on increased responsibilities and challenges as they progress.

🌍 Location & Work Environment

Office Type: Delivery Hero's Seremban office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Seremban, Negeri Sembilan, Malaysia

Geographic Context:

  • Seremban is the state capital of Negeri Sembilan, Malaysia, and is located approximately 35 kilometers southeast of Kuala Lumpur.
  • The city offers a mix of urban and suburban living, with a lower cost of living compared to Kuala Lumpur.
  • Seremban is well-connected by road and public transportation, making it an attractive location for commuters.

Work Schedule: The work schedule for this role is Monday to Friday, with some flexibility for team meetings and events. The core working hours are from 9:00 AM to 6:00 PM, with a one-hour lunch break.

ASSUMPTION: Candidates should be comfortable working in an on-site environment and be prepared to commute to the Seremban office regularly.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video call interview with the hiring manager
  • On-site interview with the hiring manager and other team members
  • Final interview with the Head of Account Management or a similar role

Key Assessment Areas:

  • Sales and team management experience
  • Data analysis and problem-solving skills
  • Communication and leadership skills
  • Cultural fit and alignment with Delivery Hero's values

Application Tips:

  • Tailor your resume to highlight your relevant sales and team management experience
  • Prepare examples of your data analysis and problem-solving skills to discuss during the interview
  • Research Delivery Hero's company culture and values to demonstrate your cultural fit
  • Prepare questions to ask the interviewer about the team, the role, and the company to show your interest and engagement

ATS Keywords: Account Management, Team Management, Sales, B2B Sales, Data Analysis, Problem Solving, Leadership, Delivery Hero, foodpanda

ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring manager and the team.

πŸ› οΈ Tools & Technologies

  • Salesforce
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Drive, Google Docs)
  • Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: Candidates should be comfortable using common business software and tools, with a willingness to learn and adapt to new technologies as needed.

πŸ‘” Cultural Fit Considerations

Company Values:

  • We build
  • We deliver
  • We lead

Work Style:

  • Collaborative and team-oriented
  • Data-driven and analytical
  • Adaptable and proactive

Self-Assessment Questions:

  • How do you align with Delivery Hero's company values, and how have you demonstrated these values in your previous roles?
  • How comfortable are you working in a fast-paced, dynamic environment, and how do you adapt to change?
  • How do you prefer to work in a team, and how do you support your team members to achieve success?

ASSUMPTION: Candidates should be able to demonstrate a strong cultural fit with Delivery Hero's values and work style to be successful in this role.

⚠️ Potential Challenges

  • Managing a team with varying levels of experience and skill sets
  • Adapting to a fast-paced, dynamic work environment with changing priorities
  • Balancing the need for data-driven decision-making with the need for quick action and adaptability
  • Managing relationships with multiple stakeholders, including restaurants, partners, and internal teams

ASSUMPTION: Candidates should be aware of the potential challenges in this role and be prepared to address them proactively and effectively.

πŸ“ˆ Similar Roles Comparison

  • Compared to other Account Management roles, this position requires a higher level of leadership and team management skills
  • This role is specific to the food delivery industry, with a focus on managing restaurant relationships and ad-revenue targets
  • Career progression in this role may involve expanding into other regions or markets within the Delivery Hero group or taking on a senior management role

ASSUMPTION: Candidates should research similar roles within the industry and consider how their skills and experiences align with the requirements of this position.

πŸ“ Sample Projects

  • Developing and implementing a new incentive scheme for Account Managers to drive increased performance
  • Analyzing data to identify trends and opportunities for growth within the restaurant portfolio
  • Collaborating with cross-functional teams to improve the overall restaurant experience and drive increased ad-revenue

ASSUMPTION: Candidates should be prepared to discuss their relevant experience and how it translates to the responsibilities and requirements of this role.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 90 days?
  • How does this role fit into the overall organizational structure, and how does it contribute to the company's goals?
  • What are the most significant challenges facing the team currently, and how can this role address them?
  • How does Delivery Hero support the growth and development of its employees, particularly in management roles?
  • What are the expectations for travel and remote work in this role?

ASSUMPTION: Candidates should prepare thoughtful and engaging questions to ask the interviewer, demonstrating their interest in the role and the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight your relevant sales and team management experience
  • Prepare a cover letter explaining your motivation for applying and your fit for the role
  • Prepare examples of your data analysis and problem-solving skills to discuss during the interview
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.