📌 Core Information
🔹 Job Title: Lead, Account Management
🔹 Company: Delivery Hero
🔹 Location: Seremban, Negeri Sembilan, Malaysia
🔹 Job Type: Full-time
🔹 Category: Management, Sales
🔹 Date Posted: July 4, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading a team of Account Managers to grow foodpanda's business
- Managing overall restaurant experience and ensuring ad-revenue targets are met
- Providing guidance, training, and motivation to team members
- Analyzing data and sharing insights to influence business decisions
- Implementing solutions and pilots to drive process efficiencies and business goals
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a proven track record in B2B sales and team management.
📋 Key Responsibilities
✅ Lead and manage a team of Account Managers, including performance management, incentive schemes, onboarding, growth identification, and guidance
✅ Ensure the team meets ad-revenue targets on a monthly basis
✅ Deliver on meeting business goals and remove roadblocks hindering goal achievement
✅ Build and share business reviews with partner teams, peers, and management regularly
✅ Proactively gather, analyze, and share data to influence business decisions
✅ Identify and implement solutions and pilots to drive process efficiencies and business goals
ASSUMPTION: This role involves a high degree of autonomy and requires strong decision-making skills and adaptability.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: At least 4-5 years of experience in team management and sales, with a passion for leading teams and driving growth
Required Skills:
- Proven B2B sales experience, preferably in F&B, media, advertising, FMCG, or e-commerce
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data
- Adaptability and strong problem-solving skills
- Knowledge in Salesforce is a plus
Preferred Skills:
- Experience in the food delivery or tech industry
- Fluency in additional languages
ASSUMPTION: Candidates with relevant industry experience and a strong track record in sales and team management are likely to be successful in this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Lead, Account Management role in Malaysia, the estimated salary range is RM 120,000 - RM 180,000 per year. This range is inclusive of base salary and variable compensation.
Benefits:
- Free food
- Health and dental insurance
- Learning and development opportunities
- Dynamic and challenging work environment
- Company committed to developing you personally and professionally
- Great working atmosphere with regular company and team events
- Vibrant and international team committed to diversity and inclusion
Working Hours: Full-time, Monday to Friday, with some flexibility for team meetings and events
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.
Company Size: Delivery Hero is a large organization with over 10,000 employees worldwide. This size offers opportunities for growth and exposure to diverse teams and projects.
Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.
Company Description:
- Delivery Hero is the world's leading local delivery platform, operating in over 70 countries across Asia, Europe, Latin America, the Middle East, and Africa.
- The company enables customers to order food, groceries, and household goods online and have them delivered quickly and conveniently.
- Delivery Hero is committed to developing its employees personally and professionally, offering a dynamic and challenging work environment with regular company and team events.
Company Specialties:
- Online food ordering and delivery
- eCommerce and technology
- Marketing and apps
- Food tech and machine learning
- Delivery and logistics
Company Website: www.deliveryhero.com
ASSUMPTION: Delivery Hero's large size and global presence offer opportunities for career growth and development within the organization.
📊 Role Analysis
Career Level: This role is a mid-level management position, reporting directly to the Head of Account Management or a similar role.
Reporting Structure: The Lead, Account Management will oversee a team of Account Managers and may report to the Head of Account Management or another senior leader within the organization.
Work Arrangement: This role is on-site, with the expectation of working from the Seremban office. However, some flexibility may be available for team meetings and events.
Growth Opportunities:
- Progression to a senior management role, such as Head of Account Management or a similar position
- Expansion into other regions or markets within the Delivery Hero group
- Development of leadership and management skills through mentoring and training opportunities
ASSUMPTION: Successful candidates in this role will have a strong desire to grow and develop within the organization, taking on increased responsibilities and challenges as they progress.
🌍 Location & Work Environment
Office Type: Delivery Hero's Seremban office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): Seremban, Negeri Sembilan, Malaysia
Geographic Context:
- Seremban is the state capital of Negeri Sembilan, Malaysia, and is located approximately 35 kilometers southeast of Kuala Lumpur.
- The city offers a mix of urban and suburban living, with a lower cost of living compared to Kuala Lumpur.
- Seremban is well-connected by road and public transportation, making it an attractive location for commuters.
Work Schedule: The work schedule for this role is Monday to Friday, with some flexibility for team meetings and events. The core working hours are from 9:00 AM to 6:00 PM, with a one-hour lunch break.
ASSUMPTION: Candidates should be comfortable working in an on-site environment and be prepared to commute to the Seremban office regularly.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call interview with the hiring manager
- On-site interview with the hiring manager and other team members
- Final interview with the Head of Account Management or a similar role
Key Assessment Areas:
- Sales and team management experience
- Data analysis and problem-solving skills
- Communication and leadership skills
- Cultural fit and alignment with Delivery Hero's values
Application Tips:
- Tailor your resume to highlight your relevant sales and team management experience
- Prepare examples of your data analysis and problem-solving skills to discuss during the interview
- Research Delivery Hero's company culture and values to demonstrate your cultural fit
- Prepare questions to ask the interviewer about the team, the role, and the company to show your interest and engagement
ATS Keywords: Account Management, Team Management, Sales, B2B Sales, Data Analysis, Problem Solving, Leadership, Delivery Hero, foodpanda
ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring manager and the team.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: Candidates should be comfortable using common business software and tools, with a willingness to learn and adapt to new technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- We build
- We deliver
- We lead
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and proactive
Self-Assessment Questions:
- How do you align with Delivery Hero's company values, and how have you demonstrated these values in your previous roles?
- How comfortable are you working in a fast-paced, dynamic environment, and how do you adapt to change?
- How do you prefer to work in a team, and how do you support your team members to achieve success?
ASSUMPTION: Candidates should be able to demonstrate a strong cultural fit with Delivery Hero's values and work style to be successful in this role.
⚠️ Potential Challenges
- Managing a team with varying levels of experience and skill sets
- Adapting to a fast-paced, dynamic work environment with changing priorities
- Balancing the need for data-driven decision-making with the need for quick action and adaptability
- Managing relationships with multiple stakeholders, including restaurants, partners, and internal teams
ASSUMPTION: Candidates should be aware of the potential challenges in this role and be prepared to address them proactively and effectively.
📈 Similar Roles Comparison
- Compared to other Account Management roles, this position requires a higher level of leadership and team management skills
- This role is specific to the food delivery industry, with a focus on managing restaurant relationships and ad-revenue targets
- Career progression in this role may involve expanding into other regions or markets within the Delivery Hero group or taking on a senior management role
ASSUMPTION: Candidates should research similar roles within the industry and consider how their skills and experiences align with the requirements of this position.
📝 Sample Projects
- Developing and implementing a new incentive scheme for Account Managers to drive increased performance
- Analyzing data to identify trends and opportunities for growth within the restaurant portfolio
- Collaborating with cross-functional teams to improve the overall restaurant experience and drive increased ad-revenue
ASSUMPTION: Candidates should be prepared to discuss their relevant experience and how it translates to the responsibilities and requirements of this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the overall organizational structure, and how does it contribute to the company's goals?
- What are the most significant challenges facing the team currently, and how can this role address them?
- How does Delivery Hero support the growth and development of its employees, particularly in management roles?
- What are the expectations for travel and remote work in this role?
ASSUMPTION: Candidates should prepare thoughtful and engaging questions to ask the interviewer, demonstrating their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant sales and team management experience
- Prepare a cover letter explaining your motivation for applying and your fit for the role
- Prepare examples of your data analysis and problem-solving skills to discuss during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
