📌 Core Information
🔹 Job Title: Lead, Account Management
🔹 Company: Delivery Hero
🔹 Location: Alor Setar, Kedah, Malaysia
🔹 Job Type: Full-time
🔹 Category: Management
🔹 Date Posted: July 4, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading a team of Account Managers to grow foodpanda’s business
- Managing overall restaurant experience and ensuring ad-revenue targets are met
- Proactively gathering, analyzing, and sharing data to influence business decisions
- Identifying and implementing solutions to drive process efficiencies and business goals
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to manage and motivate a team to achieve business goals.
📋 Key Responsibilities
✅ Manage the team of account management: manage performance, incentive schemes, onboard new joiners, identify growth areas, and provide guidance and training
✅ Lead the team to ensure ad-revenue targets are met month on month
✅ Lead and motivate the team to deliver on meeting business goals
✅ Work with the team to build business reviews and share them with partner teams, peers, and management on a regular basis
✅ Proactively gather, analyze, and share data with management to influence business decisions
✅ Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
✅ Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals
ASSUMPTION: This role involves a high level of responsibility and requires strong leadership, communication, and analytical skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: At least 4-5 years of experience in managing teams and sales
Required Skills:
- Proven B2B sales experience, preferably within F&B, media, advertising, FMCG, and e-commerce
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data
- Adaptability and strong problem-solving skills
Preferred Skills:
ASSUMPTION: Candidates with a proven track record in B2B sales and team management will be most successful in this role.
💰 Compensation & Benefits
Salary Range: RM 120,000 - RM 180,000 per year (Based on industry standards for a Lead, Account Management role in Malaysia)
Benefits:
- Free food
- Health insurance
- Dental insurance
- Learning and development opportunities
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range is estimated based on industry standards for a Lead, Account Management role in Malaysia, with consideration for the candidate's experience and the company's size and success.
📌 Applicant Insights
🔍 Company Context
Industry: Food delivery and e-commerce
Company Size: 10,001+ employees (Global presence, large team, and resources)
Founded: 2011 (Headquartered in Berlin, Germany)
Company Description:
- Delivery Hero is the world’s leading local delivery platform, operating in over 70+ countries worldwide
- The company enables ambitious talent to deliver solutions that create impact within its ecosystem
- Delivery Hero is committed to developing employees personally and professionally
Company Specialties:
- Online food ordering and delivery
- eCommerce and technology
- Marketing and apps
- Food tech and machine learning
- Delivery and logistics
Company Website: www.deliveryhero.com
ASSUMPTION: Delivery Hero offers a dynamic and challenging work environment with opportunities for growth and development.
📊 Role Analysis
Career Level: Mid to Senior level management role
Reporting Structure: This role reports directly to the Head of Account Management or a similar position
Work Arrangement: On-site, full-time position with regular office hours
Growth Opportunities:
- Potential to grow within the company as the team and business expand
- Opportunities to learn and develop new skills through training and mentorship programs
- Chance to work with and learn from experienced professionals in the industry
ASSUMPTION: This role offers growth opportunities for the right candidate, with the potential to advance within the company as the team and business grow.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): Alor Setar, Kedah, Malaysia
Geographic Context:
- Alor Setar is the state capital of Kedah, Malaysia, with a population of approximately 300,000
- The city is known for its historical sites, cultural attractions, and natural beauty
- Alor Setar offers a mix of urban and suburban living, with easy access to amenities and infrastructure
Work Schedule: Standard office hours, with flexibility for remote work as needed
ASSUMPTION: The work environment is collaborative and supportive, with a focus on teamwork and open communication.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and team members
- Final round interview with senior leadership
Key Assessment Areas:
- Leadership and management skills
- Sales experience and track record
- Communication and interpersonal skills
- Problem-solving and analytical skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your past achievements in team management and sales
- Research the company and industry to demonstrate your understanding and enthusiasm
ATS Keywords: Team Management, B2B Sales, Account Management, Data Analysis, Problem Solving, Salesforce
ASSUMPTION: The application process is thorough and competitive, with a focus on finding the best fit for the team and company culture.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: Familiarity with these tools is preferred, but not always required, as training and support are provided.
👔 Cultural Fit Considerations
Company Values:
- Build: We build, we deliver, we lead
- Deliver: We deliver amazing experiences, fast, easy, and to your door
- Lead: We move fast, take action, and adapt
Work Style:
- Collaborative and supportive team environment
- Focus on open communication and continuous learning
- Dynamic and challenging work environment
Self-Assessment Questions:
- Do you align with the company's values and mission?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you thrive in a collaborative, team-oriented work culture?
ASSUMPTION: Candidates who share the company's values and are comfortable working in a fast-paced, collaborative environment will be the best fit for this role.
⚠️ Potential Challenges
- Managing a team in a fast-paced, dynamic environment
- Adapting to changes in the market and business priorities
- Balancing the needs of the team, the business, and individual stakeholders
- Dealing with the pressure of meeting ad-revenue targets
ASSUMPTION: These challenges can be overcome with strong leadership, adaptability, and a focus on continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other Account Management roles, this position requires a higher level of leadership and team management
- In the food delivery and e-commerce industry, this role is competitive and offers opportunities for growth and development
- Career paths in this role can lead to senior management or specialized positions within the company
ASSUMPTION: This role offers unique opportunities for growth and development within the company and the industry.
📝 Sample Projects
- Developing and implementing a new incentive scheme for the Account Management team
- Analyzing market trends and data to inform business decisions and strategy
- Identifying and implementing process efficiencies to improve team performance
ASSUMPTION: These projects are examples of the types of initiatives the successful candidate might undertake in this role.
❓ Key Questions to Ask During Interview
- How does this role fit into the company's long-term growth plans?
- What are the biggest challenges facing the team and the business in the next 12 months?
- How does the company support the professional development of its employees?
- What are the key priorities for this role in the first 90 days?
- How does the company foster a culture of collaboration and open communication?
ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your past achievements in team management and sales
- Research the company and industry to demonstrate your understanding and enthusiasm
- Follow up with the hiring manager one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
