Lead Content Designer (12 month Maternity Cover)

📌 Core Information

🔹 Job Title: Lead Content Designer (12 month Maternity Cover)

🔹 Company: HeliosX

🔹 Location: London, UK

🔹 Job Type: Full-time, Hybrid

🔹 Category: Healthcare, Content Design

🔹 Date Posted: May 1, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Driving content design strategy across multiple brands and markets
• Collaborating with cross-functional teams to create intuitive user experiences
• Advocating for users and championing content design best practices
• Managing content design workflow and supporting a new content management system implementation

ASSUMPTION: This role requires a balance of strategic thinking and hands-on content creation, with a focus on driving consistency and quality across various brands and platforms.

📋 Key Responsibilities

✅ Develop and maintain scalable content design and UX writing guides for multiple brands, products, and geographies

✅ Build and maintain strong relationships with stakeholders, advocating for content design and presenting ideas

✅ Grow and embed content design practices into ways of working

✅ Support the implementation of a new content management system

✅ Manage content design workflow alongside other content designers

✅ Plan and support research activities such as user interviews, comprehension testing, data and insight gathering, and competitor analysis

✅ Apply user behavior insights and content design best practices to create effective content for complex health tech products

ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and collaboration with various teams to deliver user-centered experiences.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline)

Experience: 5+ years of experience in content design, ideally in healthcare or a related field

Required Skills:

• Proven experience in content design, with a portfolio showcasing a range of experience from large content strategy pieces to writing impactful UX copy
• Experience creating accessible content that adheres to NHS or GOV.UK style guides
• Experience in product discovery, such as conducting user research, understanding customer needs, and boiling these down to actionable content requirements
• Experience with rapid prototyping and agile methodologies
• Hands-on experience working with Figma, Miro, or similar tools

Preferred Skills:

• Experience working with a content management system
• Familiarity with healthcare regulations and guidelines
• Bilingual or multilingual skills

ASSUMPTION: Candidates should have a strong background in content design, with a focus on creating user-centered content for digital products. Experience in healthcare is a plus but not required.

💰 Compensation & Benefits

Salary Range: £50,000 - £65,000 per annum (pro-rated for 12-month contract)

Benefits:

• Generous equity allocations with significant upside potential
• 25 days holiday (+ all usual bank holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work scheme
• Electric car scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for hybrid work arrangement)

ASSUMPTION: The salary range is estimated based on industry standards for content design roles in the UK, considering the experience level and location. Benefits are comprehensive and reflect the company's commitment to employee well-being and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: HeliosX operates in the digital health and telemedicine industry, focusing on making healthcare more accessible, effective, and trustworthy for everyone.

Company Size: HeliosX has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: HeliosX was founded in 2013, with a mission to simplify healthcare by providing seamless access to medications and removing barriers to care.

Company Description:

• HeliosX is a digital health company committed to transforming healthcare by making it more accessible, effective, and trustworthy for everyone.
• The company removes barriers to care by providing seamless access to the medications people need, empowering customers to manage their health privately and conveniently.
• HeliosX is supported by a team of registered doctors and pharmacists, ensuring that every treatment decision is guided by expertise and safety.

Company Specialties:

• Dermatology
• Telemedicine
• Health Tech
• TeleDermatology
• HealthTech and Healthcare

Company Website: https://www.heliosx.com/

ASSUMPTION: HeliosX is a well-established digital health company with a strong focus on innovation and improving the quality of life for its customers. The company's commitment to its mission and values is reflected in its comprehensive benefits package and employee-centric culture.

📊 Role Analysis

Career Level: This role is a senior-level position, offering the opportunity to lead content design efforts and drive strategic initiatives.

Reporting Structure: The Lead Content Designer will report directly to the Head of Content and collaborate with various teams, including product, design, research, and engineering.

Work Arrangement: This role follows a hybrid work arrangement, with a mix of on-site and remote work. The specific on-site requirements may vary, but generally, employees are expected to be present in the office for a few days per week.

Growth Opportunities:

• Potential to grow into a permanent role or take on additional responsibilities as the company expands
• Opportunities to work on diverse projects and collaborate with cross-functional teams
• Access to learning and development resources to support professional growth

ASSUMPTION: This role offers a unique opportunity to make a significant impact on the company's content design efforts and contribute to its overall success. The hybrid work arrangement provides flexibility while still fostering collaboration and teamwork.

🌍 Location & Work Environment

Office Type: HeliosX's office is located in London, UK, offering a modern and collaborative work environment.

Office Location(s): 25 Worship Street, London, England EC2A 2DX, GB

Geographic Context:

• London is a vibrant, multicultural city with a thriving tech industry and numerous opportunities for personal and professional growth.
• The office is conveniently located in the City of London, with easy access to public transportation and various amenities.
• The UK has a well-established healthcare system, with a strong focus on digital health and innovation.

Work Schedule: The work schedule is typically Monday to Friday, with core hours from 9:00 AM to 5:30 PM. However, the hybrid work arrangement offers some flexibility in working hours and location.

ASSUMPTION: The office environment at HeliosX is designed to foster collaboration, creativity, and productivity. The location in London provides easy access to various resources and opportunities for professional development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• Technical assessment or case study
• Interview with the hiring manager and/or team members
• Final decision and offer

Key Assessment Areas:

• Portfolio review and discussion of past content design projects
• Problem-solving and critical thinking skills
• Cultural fit and alignment with HeliosX's values
• Communication and collaboration skills

Application Tips:

• Highlight your experience with content design in healthcare or a related field
• Tailor your resume and cover letter to emphasize your relevant skills and experiences
• Prepare a portfolio showcasing your best content design work, including both strategic and tactical pieces
• Be ready to discuss your approach to user-centered design and content strategy

ATS Keywords: Content design, UX writing, user research, stakeholder management, content strategy, prototyping, agile methodologies, Figma, Miro, accessible content, data analysis, competitor analysis, user behavior insights, content management systems, collaboration, healthcare experience

ASSUMPTION: The interview process at HeliosX is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit. Applicants should be prepared to discuss their past experiences and projects in detail and demonstrate their understanding of content design best practices.

🛠️ Tools & Technologies

• Figma
• Miro
• Content management system (specific platform not mentioned)

ASSUMPTION: Candidates should have experience with Figma and Miro, as these tools are essential for content design and collaboration. Familiarity with a content management system is also beneficial, as the role involves supporting the implementation of a new system.

👔 Cultural Fit Considerations

Company Values:

• Patient-centered
• Innovative
• Collaborative
• Empowering
• Trustworthy

Work Style:

• Agile and adaptable
• Data-driven
• User-focused
• Collaborative and inclusive
• Results-oriented

Self-Assessment Questions:

• Do you share HeliosX's commitment to improving the quality of life for its customers?
• Are you comfortable working in a fast-paced, dynamic environment and adapting to change?
• Do you thrive in a collaborative, cross-functional team setting?
• Are you passionate about creating user-centered content and advocating for users' needs?

ASSUMPTION: HeliosX values candidates who are passionate about its mission, committed to delivering high-quality work, and able to thrive in a dynamic, collaborative environment. The company's values are reflected in its work style and the expectations for its employees.

⚠️ Potential Challenges

• Managing multiple brands and markets with varying content requirements and user needs
• Balancing strategic content design with hands-on content creation and optimization
• Collaborating effectively with cross-functional teams and stakeholders with diverse backgrounds and priorities
• Adapting to a hybrid work arrangement and managing remote team members

ASSUMPTION: This role presents unique challenges that require strong organizational skills, adaptability, and the ability to balance strategic thinking with tactical execution. Candidates should be comfortable working in a dynamic, fast-paced environment and collaborating with diverse teams.

📈 Similar Roles Comparison

• Unlike traditional content design roles, this position focuses on driving content strategy across multiple brands and markets, requiring a broader scope of responsibilities and a greater emphasis on stakeholder management and collaboration
• Content design in healthcare presents unique challenges and opportunities, as it often involves navigating complex regulations, user needs, and technical constraints
• This role offers a unique opportunity to grow professionally and make a significant impact on the company's content design efforts, with potential for long-term career growth

ASSUMPTION: This role is distinct from other content design positions due to its focus on driving content strategy across multiple brands and markets. Candidates should be prepared to take on a broader scope of responsibilities and collaborate effectively with various teams to deliver user-centered content.

📝 Sample Projects

• Developing a comprehensive content design system for a new telemedicine platform, including user flows, wireframes, and UX copy
• Conducting user research and usability testing to inform the redesign of an existing healthcare website, resulting in improved user satisfaction and conversion rates
• Creating accessible and inclusive content for a new medication adherence app, ensuring compliance with NHS and GOV.UK style guides and accessibility standards

ASSUMPTION: These sample projects illustrate the range of content design work required for this role, from strategic planning and user research to hands-on content creation and optimization. Candidates should be prepared to take on similar projects and deliver high-quality, user-centered content.

❓ Key Questions to Ask During Interview

• Can you describe the current state of content design at HeliosX and the team's priorities for the next 12 months?
• How does this role collaborate with other content designers, and what opportunities are there for growth and development within the team?
• What are the key challenges facing the content design team, and how can this role help address them?
• How does HeliosX support work-life balance and employee well-being, particularly for employees working in a hybrid arrangement?
• What are the most important qualities and skills for success in this role, and how does HeliosX support its employees in developing these competencies?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the company's priorities. By asking thoughtful questions, candidates can demonstrate their interest in the position and gain valuable insights into the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight your relevant skills and experiences in content design, with a focus on healthcare or a related field
• Prepare a portfolio showcasing your best content design work, including both strategic and tactical pieces, and be ready to discuss your approach to user-centered design and content strategy
• Follow up with the hiring manager or HR team one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.