📌 Core Information
Job Title: Lead, Internal Communications
Company: Klaviyo
Location: Boston, MA
Job Type: Full-time
Category: Marketing & Communications
Date Posted: May 7, 2025
Experience Level: Mid-Senior level
Remote Status: On-site (Boston, MA) with remote flexibility
🚀 Job Overview
Key aspects of this role include:
- Developing and driving executive communications strategy for Klaviyo’s CTO and R&D leadership
- Crafting consistent and cohesive narratives for internal audiences
- Collaborating with stakeholders to execute company-wide programs
- Evolving communication channels to effectively deliver messages
- Working closely with technical teams and understanding R&D org dynamics
ASSUMPTION: This role requires a strong understanding of R&D organizations and the ability to adapt communication styles for various technical audiences.
📋 Key Responsibilities
Strategy & Planning:
- Develop and drive executive communications strategy for Klaviyo’s CTO and R&D leadership
- Build and manage robust internal communications calendar based on business priorities
- Plan and execute essential global R&D programs, such as annual Company Kickoff, All Hands, Ask Me Anything Sessions, and Fireside Chats
Content Creation & Distribution:
- Craft impactful speeches, keynote presentations, and talking points for internal and external audiences
- Create and distribute content through various channels, including email, Slack, and social media platforms
- Partner with PR team to identify thought leadership and speaking engagement opportunities
Cross-Functional Collaboration:
- Work closely with other teams, both within and outside of marketing, to ensure strategic priorities are communicated effectively internally
- Partner with HR Business Partners to create culture-building programs and content
Measurement & Optimization:
- Measure and evaluate communications impact and effectiveness
- Adjust strategy based on performance data and feedback
ASSUMPTION: This role requires a data-driven mindset to continually improve communication strategies and tactics.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Marketing, Journalism, or a related field
Experience: 5-10 years of experience in internal communications, with a focus on R&D organizations
Required Skills:
- Proven experience in R&D communications
- Excellent writing and storytelling skills
- Ability to adapt communication styles for different audiences
- Strong project management and organizational skills
- Familiarity with marketing automation tools and analytics platforms
Preferred Skills:
- Experience with Asana or similar project management tools
- Fluency in additional languages
- Background in public relations or journalism
ASSUMPTION: Candidates with experience in tech or software companies may have an advantage in understanding Klaviyo's unique culture and dynamics.
💰 Compensation & Benefits
Salary Range: Klaviyo's salary range for this role in the US is $116,000 - $174,000 USD per year. This range reflects the cost of labor across various US geographic markets and is subject to change based on factors such as job-related skills, relevant experience, education or training, and work location.
Benefits:
- Annual cash bonus plan
- Variable compensation for sales and customer success roles
- Equity
- Sign-on payments
- Health, welfare, and wellbeing benefits based on eligibility
Working Hours: Full-time position with a standard workweek of 40 hours, Monday through Friday, with flexibility for remote work.
ASSUMPTION: Klaviyo's compensation and benefits package is competitive and designed to attract and retain top talent in the marketing and communications industry.
📌 Applicant Insights
🔍 Company Context
Industry: Klaviyo operates in the marketing services industry, focusing on B2C brands and customer relationship management (CRM) software.
Company Size: Klaviyo is a mid-sized company with 1,001-5,000 employees, providing ample opportunities for growth and collaboration.
Founded: Klaviyo was founded in 2012 and is headquartered in Boston, MA, with additional offices in London, Sydney, and Denver.
Company Description:
- Klaviyo is the only CRM built for B2C brands, combining marketing automation, analytics, and customer service into one unified solution
- Powered by its built-in data platform and AI insights, Klaviyo helps relationship-driven brands know, engage, and grow their audiences like never before
- With a strong focus on data-driven decision-making and customer-centric strategies, Klaviyo empowers businesses to improve efficiency and drive revenue
Company Specialties:
- Marketing automation
- Customer relationship management (CRM) software
- Data analytics and AI insights
- Customer service and support
Company Website: www.klaviyo.com
ASSUMPTION: Klaviyo's unique value proposition lies in its ability to unify marketing automation, analytics, and customer service, providing a comprehensive solution for B2C brands.
📊 Role Analysis
Career Level: This role is at the mid-senior level, requiring a proven track record in internal communications and a strong understanding of R&D organizations.
Reporting Structure: The Lead, Internal Communications will report directly to the Head of Communications and work closely with Klaviyo's CTO and R&D leadership.
Work Arrangement: This role is based in Klaviyo's Boston, MA headquarters but offers remote flexibility. The position requires on-site presence for collaboration and meetings with Klaviyo's leadership team.
Growth Opportunities:
- Potential to grow into a more senior role within Klaviyo's communications team or expand into other areas of the business
- Opportunities to work on high-impact projects and initiatives, driving meaningful change within Klaviyo and the broader tech industry
ASSUMPTION: Klaviyo's fast-paced and dynamic environment provides ample opportunities for professional growth and development.
🌍 Location & Work Environment
Office Type: Klaviyo's Boston, MA headquarters is a collaborative and modern workspace, designed to foster creativity and innovation.
Office Location(s): 125 Summer St, Floor 7, Boston, MA 02110, US
Geographic Context:
- Boston, MA is a major tech hub, offering a vibrant and diverse professional network
- The city is known for its strong startup scene, with numerous tech companies and incubators
- Boston's cost of living is relatively high compared to other US cities, but it offers a high quality of life and numerous cultural attractions
Work Schedule: Klaviyo's work schedule is generally Monday through Friday, with core hours of 9:00 AM to 5:00 PM ET. The company offers flexible remote work arrangements and encourages a healthy work-life balance.
ASSUMPTION: Klaviyo's Boston, MA headquarters provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-depth behavioral and skills-based interviews with cross-functional stakeholders
- Final interview with Klaviyo's Head of Communications
- Background check and offer extension
Key Assessment Areas:
- Communication skills and ability to adapt to different audiences
- Writing and storytelling abilities
- Understanding of R&D organizations and technical dynamics
- Project management and organizational skills
- Cultural fit and alignment with Klaviyo's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments
- Showcase your understanding of Klaviyo's business and the internal communications landscape
- Demonstrate your ability to work collaboratively and adapt to a dynamic, fast-paced environment
ATS Keywords: R&D communications, internal communications, executive communications, strategy development, content creation, project management, R&D organizations, technical dynamics, marketing automation, CRM software
ASSUMPTION: Klaviyo's interview process is designed to assess candidates' skills, cultural fit, and ability to thrive in a dynamic, fast-paced environment.
🛠️ Tools & Technologies
- Asana (or similar project management tools)
- Marketing automation and analytics platforms (e.g., Klaviyo, HubSpot, Marketo)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Sheets, Slides)
- Social media platforms (LinkedIn, Twitter, Facebook)
ASSUMPTION: Klaviyo's internal communications team uses a variety of tools and technologies to streamline workflows, collaborate effectively, and create engaging content.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: Klaviyo prioritizes understanding and engaging with customers to drive business growth
- Data-driven: Klaviyo uses data to inform decision-making and improve overall performance
- Innovative: Klaviyo encourages creativity and continuous improvement
- Collaborative: Klaviyo fosters a culture of teamwork and cross-functional collaboration
- Inclusive: Klaviyo values diversity and promotes an inclusive work environment
Work Style:
- Fast-paced and dynamic: Klaviyo operates in a fast-changing environment, requiring adaptability and quick decision-making
- Data-driven and analytical: Klaviyo emphasizes data-driven decision-making and continuous improvement
- Collaborative and cross-functional: Klaviyo encourages teamwork and collaboration across departments
- Customer-focused: Klaviyo prioritizes understanding and engaging with customers to drive business growth
Self-Assessment Questions:
- How do you align with Klaviyo's customer-centric approach, and how have you demonstrated this in previous roles?
- How do you stay organized and manage multiple projects in a fast-paced, dynamic environment?
- How do you adapt your communication style to suit different audiences, particularly technical stakeholders?
ASSUMPTION: Klaviyo's culture is fast-paced, data-driven, and collaborative, with a strong focus on customer-centric strategies and continuous improvement.
⚠️ Potential Challenges
- Managing competing priorities and tight deadlines in a fast-paced environment
- Navigating a complex, global organization with diverse stakeholders
- Adapting to changes in business priorities and strategic direction
- Balancing planned communications with urgent business needs
- Working with technical teams and understanding their unique dynamics and language
ASSUMPTION: Klaviyo's dynamic and fast-paced environment presents unique challenges and opportunities for growth and development.
📈 Similar Roles Comparison
- Compared to other internal communications roles, this position requires a deeper understanding of R&D organizations and technical dynamics
- Klaviyo's focus on data-driven decision-making and customer-centric strategies sets it apart from other tech companies
- Career path comparison: This role can lead to senior positions within Klaviyo's communications team or expanded responsibilities within the broader organization
ASSUMPTION: Klaviyo's unique focus on B2C brands and customer relationship management (CRM) software differentiates it from other companies in the marketing services industry.
📝 Sample Projects
- Developing and executing a comprehensive internal communications strategy for Klaviyo's CTO and R&D leadership
- Creating engaging content for global R&D programs, such as annual Company Kickoff, All Hands, Ask Me Anything Sessions, and Fireside Chats
- Partnering with HR Business Partners to create culture-building programs and content, such as employee spotlights, feedback channels, survey analysis, and milestone celebrations
ASSUMPTION: Klaviyo's internal communications team works on high-impact projects that drive meaningful change within the organization and the broader tech industry.
❓ Key Questions to Ask During Interview
- How does Klaviyo support the professional growth and development of its internal communications team?
- What are the biggest challenges facing Klaviyo's CTO and R&D leadership, and how can internal communications help address them?
- How does Klaviyo measure the success of its internal communications initiatives, and how can I contribute to improving these metrics?
- What is Klaviyo's approach to fostering a diverse and inclusive work environment, and how can I contribute to this effort?
- How does Klaviyo balance planned communications with urgent business needs, and what strategies do you have in place to ensure both are effectively addressed?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to Klaviyo's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments
- Showcase your understanding of Klaviyo's business and the internal communications landscape
- Demonstrate your ability to work collaboratively and adapt to a dynamic, fast-paced environment
- Follow up with the hiring manager within one week of your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
