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Lifecycle Marketing Specialist

Zynga
Full-time
On-site
Toronto, Ontario, Canada
🎯 CRM & Loyalty Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Lifecycle Marketing Specialist

πŸ”Ή Company: Zynga

πŸ”Ή Location: Austin, TX & Toronto, Canada

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Computer Games

πŸ”Ή Date Posted: 2025-05-01

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site (with potential hybrid opportunities)

πŸš€ Job Overview

Key aspects of this role include:

  • Hands-on execution of CRM activities, focusing on email, push notifications, and other CRM channels
  • Collaboration with cross-functional partners to support company and business unit objectives
  • Working in a fast-paced environment to operate live games
  • Embracing established processes and finding opportunities to improve efficiency
  • Ensuring high standards and fostering accountability

ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to thrive under pressure in a fast-paced environment. Successful candidates will have a strong background in CRM or lifecycle marketing and be comfortable working with various teams to achieve business objectives.

πŸ“‹ Key Responsibilities

βœ… Coordinate creating art briefs, copy, text/HTML email templates, target segmentation, tests, etc.

βœ… Generate weekly and monthly campaign performance reports, identify drivers, and make recommendations for improvement

βœ… Develop positive relationships with cross-functional partners (studio, tech, engineering, marketing, creative, etc.)

βœ… Flawlessly execute tests and tactics that increase player health and lifetime value

βœ… Embrace established processes and find opportunities to improve the efficiency of the role

βœ… Ensure the highest standards, employ best practices, and foster accountability

ASSUMPTION: This role involves a significant amount of project management, communication, and collaboration with various teams. Successful candidates will have strong organizational skills and the ability to balance multiple tasks effectively.

🎯 Required Qualifications

Education: Bachelor’s degree

Experience: 3+ years of experience in CRM or Lifecycle Marketing roles (B2C only)

Required Skills:

  • Hands-on experience with HTML, SQL, and Content Management Systems like Braze/Leanplum/Moengage
  • Must have experience in warming up new IPs and monitoring domain reputation
  • Demonstrated success in deploying effective marketing communications at scale
  • Inquisitive action-biased mind, appropriately focused on customer and business-critical metrics
  • Self-starter with the ability to thrive under pressure in a fast-paced environment
  • Effective producer of high-quality work with a desire to increase responsibility
  • Proven ability to learn technology quickly
  • Versatile, flexible, and trainable
  • Able to effectively balance and prioritize multiple tasks
  • Strong communication, copywriting, organizational, and project management skills
  • Attention to detail
  • Team-first attitude
  • Passion for games

Preferred Skills:

  • Experience with specific game engines or platforms (e.g., Unity, Unreal Engine)
  • Fluency in additional languages

ASSUMPTION: While not explicitly stated, having experience in the gaming industry or a related field may be beneficial for this role. Additionally, proficiency in data analysis tools (e.g., Google Analytics, Tableau) could be an asset for generating insightful campaign performance reports.

πŸ’° Compensation & Benefits

Salary Range: $75,000 - $120,000 per year (based on industry standards for a mid-level marketing role in the gaming industry, location, and experience level)

Benefits:

  • Health, dental, and vision insurance
  • 401(k) matching
  • Paid time off (vacation, sick, and holidays)
  • Employee stock purchase plan
  • Gaming perks and discounts

Working Hours: Full-time (40 hours per week), with potential flexibility for hybrid work arrangements

ASSUMPTION: The provided salary range is an estimate based on industry standards and may vary depending on the candidate's experience, location, and other factors. Zynga offers a comprehensive benefits package, including health insurance, retirement plans, and gaming perks.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Computer Games. Zynga is a global leader in interactive entertainment, with a mission to connect the world through games. The company has a diverse portfolio of popular game franchises, including FarmVille, Words With Friends, and CSR Racing, which have been downloaded more than 5 billion times on mobile.

Company Size: 1,001-5,000 employees. As a mid-sized company, Zynga offers a balance between the structure and resources of a larger organization and the agility and innovation of a smaller one. Employees can expect to work in a collaborative environment with opportunities for growth and advancement.

Founded: 2007. Zynga was founded with the vision that play would become one of the core activities on the Internet. The company pioneered social games and has since grown to become a global leader in interactive entertainment.

Company Description:

  • Zynga is a global leader in interactive entertainment with a mission to connect the world through games
  • The company offers a diverse portfolio of popular game franchises, including FarmVille, Words With Friends, and CSR Racing
  • Zynga is committed to creating a diverse and inclusive work environment where employees can thrive

Company Specialties:

  • Social games
  • Mobile gaming
  • Casual games
  • Strategy games

Company Website: https://www.zynga.com/

ASSUMPTION: Zynga's focus on connecting people through games makes it an attractive employer for individuals passionate about gaming and its potential for social impact. The company's commitment to diversity and inclusion creates an inclusive work environment where employees can bring their authentic selves to work.

πŸ“Š Role Analysis

Career Level: Mid-level marketing role. This position is suitable for candidates with 3+ years of experience in CRM or lifecycle marketing, looking to advance their careers in the gaming industry.

Reporting Structure: The Lifecycle Marketing Specialist will report directly to the Marketing Manager or a similar role within the company's marketing department.

Work Arrangement: On-site, with potential hybrid opportunities. While the role is primarily on-site, Zynga may offer flexible work arrangements for the right candidate.

Growth Opportunities:

  • Advancement within the marketing department (e.g., Senior Lifecycle Marketing Specialist, Marketing Manager)
  • Expansion into other areas of the business, such as product management or game design
  • Career growth within the broader gaming industry

ASSUMPTION: This role offers significant growth opportunities for candidates looking to advance their careers in marketing or the gaming industry. With Zynga's diverse portfolio of games and global presence, there are numerous paths for career progression and development.

🌍 Location & Work Environment

Office Type: On-site, with potential hybrid opportunities. Zynga's offices are designed to foster collaboration and creativity, with open floor plans and gaming-inspired decor.

Office Location(s): Austin, TX & Toronto, Canada. Zynga's offices are located in major gaming hubs, providing employees with access to industry events, networking opportunities, and a vibrant gaming community.

Geographic Context:

  • Austin, TX: Known for its vibrant music and arts scene, Austin is a popular destination for young professionals and offers a high quality of life
  • Toronto, Canada: A multicultural city with a thriving tech industry, Toronto is home to numerous gaming companies and offers ample opportunities for professional growth

Work Schedule: Full-time (40 hours per week), with potential flexibility for hybrid work arrangements. Zynga offers a flexible work schedule, allowing employees to balance their personal and professional lives.

ASSUMPTION: Zynga's offices provide a dynamic and engaging work environment, with ample opportunities for collaboration and creativity. The company's locations in major gaming hubs offer employees access to industry events, networking opportunities, and a vibrant gaming community.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video screen with a member of the HR team
  • On-site or virtual interview with the hiring manager and/or team members
  • Final interview with a senior leader or executive
  • Background check and offer extension

Key Assessment Areas:

  • Technical skills (HTML, SQL, Content Management Systems, etc.)
  • Marketing and communication skills
  • Project management and organizational skills
  • Cultural fit and alignment with Zynga's values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Demonstrate your passion for gaming and understanding of the gaming industry
  • Showcase your ability to work effectively in a fast-paced, collaborative environment
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills, creativity, and adaptability

ATS Keywords: CRM, Lifecycle Marketing, HTML, SQL, Content Management Systems, Marketing Communications, Project Management, Copywriting, Organizational Skills, Attention to Detail, Teamwork, Creativity, Analytical Skills, Communication Skills, Self-Starter, Flexibility

ASSUMPTION: Zynga's interview process is designed to assess candidates' technical skills, marketing and communication skills, and cultural fit. Successful candidates will demonstrate a strong understanding of the gaming industry, a passion for gaming, and the ability to thrive in a fast-paced, collaborative environment.

πŸ› οΈ Tools & Technologies

  • HTML
  • SQL
  • Content Management Systems (e.g., Braze, Leanplum, Moengage)
  • Marketing automation tools (e.g., Marketo, HubSpot)
  • Data analysis tools (e.g., Google Analytics, Tableau)

ASSUMPTION: This role requires proficiency in HTML, SQL, and Content Management Systems. Familiarity with marketing automation tools and data analysis tools would be an asset for generating insightful campaign performance reports.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Connecting the world through games
  • Innovation and creativity
  • Collaboration and teamwork
  • Accountability and high standards
  • Fun and passion for gaming

Work Style:

  • Fast-paced and dynamic
  • Collaborative and team-oriented
  • Data-driven and analytical
  • Adaptable and flexible
  • Passionate about gaming and its potential for social impact

Self-Assessment Questions:

  • How do you stay up-to-date with the latest trends and best practices in CRM and lifecycle marketing?
  • Can you describe a time when you had to adapt to a significant change in a project or campaign? How did you handle it?
  • How do you prioritize and manage multiple tasks and projects simultaneously?

ASSUMPTION: Zynga values candidates who are passionate about gaming, innovative, collaborative, and adaptable. Successful candidates will demonstrate a strong understanding of the gaming industry, a passion for gaming, and the ability to thrive in a fast-paced, collaborative environment.

⚠️ Potential Challenges

  • Working in a fast-paced environment with tight deadlines and high expectations
  • Managing multiple projects and tasks simultaneously
  • Collaborating with various teams and stakeholders to achieve business objectives
  • Adapting to changes in the gaming industry and market trends
  • Balancing the need for creativity and innovation with established processes and best practices

ASSUMPTION: This role presents unique challenges, such as working in a fast-paced environment, managing multiple projects simultaneously, and balancing creativity with established processes. Successful candidates will be adaptable, organized, and able to thrive under pressure.

πŸ“ˆ Similar Roles Comparison

  • Lifecycle Marketing Specialist vs. CRM Manager: The Lifecycle Marketing Specialist role focuses more on the day-to-day execution of CRM activities, while the CRM Manager role involves strategic planning and oversight of the CRM function. The Lifecycle Marketing Specialist role may offer more opportunities for hands-on experience and creativity, while the CRM Manager role may provide more opportunities for leadership and strategic decision-making.
  • Gaming industry context: The gaming industry is highly competitive and dynamic, with new games and trends emerging rapidly. Successful candidates will have a strong understanding of the gaming industry, its trends, and its unique challenges.
  • Career path comparison: The Lifecycle Marketing Specialist role can serve as a stepping stone to more senior marketing roles, such as Senior Lifecycle Marketing Specialist, Marketing Manager, or even Chief Marketing Officer. Alternatively, candidates may choose to transition into other areas of the business, such as product management or game design.

ASSUMPTION: The Lifecycle Marketing Specialist role offers unique opportunities for growth and development within the marketing department or the broader gaming industry. Successful candidates will be adaptable, organized, and able to thrive under pressure in a fast-paced environment.

πŸ“ Sample Projects

  • Developing and executing a targeted email campaign to re-engage lapsed users of a new game
  • Analyzing campaign performance data to identify trends and optimize future campaigns
  • Collaborating with cross-functional teams to create engaging and effective push notification content

ASSUMPTION: These sample projects illustrate the hands-on nature of the Lifecycle Marketing Specialist role, which involves collaboration with various teams, data analysis, and creative problem-solving to achieve business objectives.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics of the marketing department?
  • How does the company support the professional development and growth of its employees?
  • What are the biggest challenges facing the gaming industry, and how does Zynga plan to address them?
  • How does Zynga foster a culture of innovation and creativity within its teams?
  • What are the most important qualities and skills for success in this role?

ASSUMPTION: These key questions help candidates better understand the company's culture, values, and expectations for the Lifecycle Marketing Specialist role. Successful candidates will be adaptable, organized, and able to thrive under pressure in a fast-paced environment.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through Zynga's careers page
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills, creativity, and adaptability
  • Research Zynga's games, company culture, and industry trends to demonstrate your passion for gaming and understanding of the gaming industry
  • Follow up with the hiring manager or HR representative within one week of your interview to express your interest in the role and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.