📌 Core Information
🔹 Job Title: Localization Manager - Lifecycle Marketing
🔹 Company: Zendesk
🔹 Location: Mexico City, Ciudad de México, Mexico
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Marketing
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site/Hybrid (Mexico City or Mexico State)
🚀 Job Overview
Key aspects of this role include:
- Managing localization projects from start to finish
- Collaborating with internal and external teams
- Assisting with project management and technical tasks
- Ensuring timely delivery and high-quality localization services
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work effectively in a remote and cross-cultural environment.
📋 Key Responsibilities
✅ Learn and apply Zendesk’s tools, processes, and workflows
✅ Manage localization projects from beginning to end
✅ Assist the Marketing Localization team with various project management and technical tasks
✅ Develop project plans, manage schedules, and ensure timely delivery
✅ Ensure high-quality localization services within budget and turnaround time constraints
✅ Identify and anticipate obstacles and risks to projects
✅ Professionally address and resolve issues with different stakeholders and agencies
ASSUMPTION: The role involves a high degree of project management, stakeholder communication, and problem-solving.
🎯 Required Qualifications
Education: Bachelor’s Degree
Experience: A minimum of 1 year of localization project management experience
Required Skills:
- Excellent learning ability
- Excellent professional communication skills, both written and verbal
- Excellent organizational skills, detail oriented, task-oriented
- Fluent English
- Experience working with cross-cultural teams and meeting time zone differences
- Ability to work well in a team-oriented, collaborative, cross-functional environment
- Ability to troubleshoot and realign according to changing business needs
- Self-driven, positive can-do mentality
- Experience with AI translations
Preferred Skills:
- Experience with specific localization tools and platforms
- Knowledge of additional languages
ASSUMPTION: While not explicitly stated, experience with localization tools and additional languages may be beneficial for this role.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Mexico City typically falls between MXN 60,000 and MXN 90,000 per month, based on experience and qualifications. This is an estimate and may vary based on individual performance and company discretion.
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Paid time off
- Employee discounts
- Professional development opportunities
Working Hours: Full-time, hybrid role with a flexible schedule. The specific in-office schedule is to be determined by the hiring manager.
ASSUMPTION: Zendesk offers competitive compensation and benefits packages, with salary ranges based on market conditions and individual qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Zendesk operates in the Software Development industry, focusing on customer service and engagement solutions.
Company Size: Zendesk is a mid-sized company with 5,001-10,000 employees, providing a structured yet collaborative work environment.
Founded: Zendesk was founded in 2007 and has since grown to become a global leader in customer experience and support software.
Company Description:
- Zendesk provides a software suite that helps businesses improve customer interactions across multiple channels
- The company offers a range of products, including a help desk platform, customer service and engagement software, and a customer community platform
- Zendesk is committed to fostering global diversity, equity, and inclusion in the workplace
Company Specialties:
- Help Desks
- Customer Support
- SaaS
- Customer Community
- Customer Service
Company Website: https://www.zendesk.com
ASSUMPTION: Zendesk's focus on customer experience and engagement makes it an attractive employer for professionals interested in this field.
📊 Role Analysis
Career Level: This role is suitable for early-career professionals seeking to gain experience in localization project management within a global organization.
Reporting Structure: The Localization Manager reports to the Sr. Manager, Localization and works closely with internal and external teams.
Work Arrangement: This is a hybrid role, requiring employees to attend the local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Growth Opportunities:
- Potential career progression within the localization team or broader marketing department
- Opportunities to work on high-impact projects and collaborate with diverse teams
- Access to professional development resources and training
ASSUMPTION: This role offers opportunities for professional growth and development within a dynamic and global organization.
🌍 Location & Work Environment
Office Type: Zendesk's Mexico City office is a collaborative and modern workspace designed to facilitate connection, collaboration, learning, and celebration.
Office Location(s): Mexico City, Ciudad de México, Mexico
Geographic Context:
- Mexico City is the capital and most populous city of Mexico, offering a vibrant cultural scene and diverse neighborhoods
- The city is known for its rich history, delicious food, and bustling nightlife
- Mexico City has a subtropical highland climate, with mild winters and warm summers
Work Schedule: Full-time, hybrid role with a flexible schedule. The specific in-office schedule is to be determined by the hiring manager.
ASSUMPTION: Mexico City offers a dynamic and culturally rich environment for professionals, with a diverse range of entertainment and leisure options.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-depth interview with the hiring manager and team members
- Final interview with the Sr. Manager, Localization
Key Assessment Areas:
- Project management skills and experience
- Communication and interpersonal skills
- Problem-solving abilities
- Cultural awareness and adaptability
Application Tips:
- Tailor your resume and cover letter to highlight relevant localization project management experience and skills
- Demonstrate your understanding of Zendesk's products and services
- Prepare examples of your project management experience and achievements
ATS Keywords: Localization, Project Management, Marketing, Collaboration, Cross-Cultural Teams, AI Translations, Customer Experience, Stakeholder Communication, Problem-Solving
ASSUMPTION: Zendesk's application process is designed to assess candidates' skills and cultural fit, with a focus on project management, communication, and problem-solving abilities.
🛠️ Tools & Technologies
- Zendesk's proprietary localization tools and platforms
- Project management software (e.g., Asana, Trello, Jira)
- Collaboration tools (e.g., Slack, Microsoft Teams)
- AI translation tools (e.g., Google Translate, DeepL)
ASSUMPTION: While not explicitly stated, candidates should be comfortable using project management, collaboration, and AI translation tools.
👔 Cultural Fit Considerations
Company Values:
- Customers First
- Act with Integrity
- Focus on Results
- Embrace Diversity
- Work Together
Work Style:
- Collaborative and team-oriented
- Focused on results and continuous improvement
- Adaptable and open to feedback
Self-Assessment Questions:
- How do you demonstrate Zendesk's value of 'Embrace Diversity' in your work?
- Can you provide an example of a time when you had to adapt to a new work environment or team dynamic?
- How do you prioritize and manage multiple projects and deadlines?
ASSUMPTION: Zendesk values candidates who align with their core values and can thrive in a collaborative, results-driven, and adaptable work environment.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously
- Adapting to a hybrid work environment and balancing remote and on-site work
- Working with cross-cultural teams and navigating time zone differences
- Keeping up with the fast-paced and evolving nature of the tech industry
ASSUMPTION: These challenges can be overcome with strong project management skills, adaptability, and a proactive approach to communication and collaboration.
📈 Similar Roles Comparison
- Compared to other localization manager roles, this position may require less experience but offers opportunities for professional growth within a global organization
- Zendesk's focus on customer experience and engagement sets it apart from other software development companies
- This role may offer more opportunities for collaboration and cross-functional work compared to more specialized localization roles
ASSUMPTION: This role offers a unique blend of project management, collaboration, and customer experience focus, making it an attractive opportunity for early-career professionals.
📝 Sample Projects
- Managing the localization of Zendesk's customer service and engagement software for a new market launch
- Collaborating with external agency partners to ensure high-quality localization services within budget and turnaround time constraints
- Developing and implementing a risk management strategy for a high-priority localization project
ASSUMPTION: These sample projects highlight the range of responsibilities and challenges faced by the Localization Manager in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the localization team?
- How does Zendesk support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Zendesk foster a culture of collaboration and innovation?
- What are the most challenging aspects of working in a hybrid environment at Zendesk?
ASSUMPTION: These questions are designed to provide insight into the role, team dynamics, company culture, and professional development opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant localization project management experience and skills
- Prepare examples of your project management experience and achievements
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
