Manager, Account Management, AVS EU

📌 Core Information

🔹 Job Title: Manager, Account Management, AVS EU

🔹 Company: Amazon

🔹 Location: Bengaluru, Karnataka, India

🔹 Job Type: On-site

🔹 Category: Retail & Consumer Goods

🔹 Date Posted: June 11, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading a team of Account Managers to drive business growth for Amazon Vendor Services (AVS) vendors
• Building and maintaining strong relationships with Selling Partners (vendors) to ensure satisfaction and operational excellence
• Developing and implementing strategic joint business plans to identify and execute new selection, merchandising, and operational improvement opportunities
• Collaborating with internal teams to optimize the product line for key manufacturers (vendors) on Amazon
• Analyzing data and best practices to assess performance drivers and improve the customer experience

ASSUMPTION: This role requires a high level of strategic thinking, data analysis, and people leadership skills. The ideal candidate will have a proven track record in account management, vendor management, or a similar role, with a strong focus on data-driven decision making and team leadership.

📋 Key Responsibilities

✅ Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed

✅ Manage end-to-end goal setting for the team to align with organizational goals

✅ Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns

✅ Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization

✅ Leads recruiting and hiring efforts across direct team and broader organization

✅ Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers

✅ Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate

ASSUMPTION: This role involves a high degree of cross-functional collaboration, stakeholder management, and strategic planning. The ideal candidate will be comfortable working in an ambiguous environment and driving results through their team.

🎯 Required Qualifications

Education: Bachelor's degree

Experience: 6+ years of digital advertising and client-facing roles with a focus on data analysis experience

Required Skills:

• Proven experience in account management, vendor management, or a similar role
• Strong data analysis skills and experience using data to drive business growth
• Excellent communication and stakeholder management skills
• Proven ability to lead and develop high-performing teams
• Experience working with cross-functional teams and influencing internal and external stakeholders

Preferred Skills:

• 3+ years of mentoring, leading, and coaching experience
• Experience working with Amazon or a similar e-commerce platform
• Fluency in multiple languages

ASSUMPTION: Given the nature of this role, candidates with a strong background in account management, vendor management, or a similar role, with a focus on data analysis and team leadership, are likely to be the best fit.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (Estimated based on industry standards for a role of this level and location)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Generous paid time off and holiday schedule
• On-site services and amenities
• Tuition reimbursement and professional development opportunities

Working Hours: Full-time (40 hours per week) with flexible work arrangements available

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and location. Actual compensation may vary based on factors such as experience, skills, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Amazon operates in the competitive e-commerce and retail industry, with a focus on innovation, customer experience, and operational excellence

Company Size: Amazon is a large, multinational corporation with over 1.2 million employees worldwide. This size offers opportunities for career growth and development, as well as a diverse and inclusive work environment

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA

Company Description:

• Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking
• The company is driven by the excitement of building technologies, inventing products, and providing services that change lives
• Amazon is committed to being Earth's most customer-centric company and embraces new ways of doing things, making decisions quickly, and not being afraid to fail

Company Specialties:

• E-commerce and retail
• Technology and innovation
• Operations and supply chain management
• Customer experience and customer service

Company Website: About Amazon

ASSUMPTION: Amazon's large size and global presence offer numerous opportunities for career growth and development. The company's focus on innovation and customer experience creates a dynamic and fast-paced work environment.

📊 Role Analysis

Career Level: This role is at the manager level, with the opportunity to grow into senior management or other leadership roles within the organization

Reporting Structure: The Manager, Account Management, AVS EU will report directly to the Director of Amazon Vendor Services (AVS) EU and will have a team of Account Managers reporting to them

Work Arrangement: This role is on-site, with the opportunity for flexible work arrangements, such as working from home or hybrid work schedules

Growth Opportunities:

• Advancement to senior management or other leadership roles within Amazon Vendor Services (AVS) or the broader organization
• Expansion of responsibilities to include additional regions or product categories
• Cross-functional career moves to other areas of the business, such as marketing, merchandising, or operations

ASSUMPTION: This role offers significant opportunities for career growth and development within Amazon Vendor Services (AVS) and the broader organization. The ideal candidate will be a strategic thinker with a strong track record of driving results and a passion for developing and leading high-performing teams.

🌍 Location & Work Environment

Office Type: Amazon's Bengaluru office is a modern, collaborative workspace with on-site amenities and services

Office Location(s): Bengaluru, Karnataka, India

Geographic Context:

• Bengaluru is the capital of the Indian state of Karnataka and is known for its thriving technology industry and high quality of life
• The city is home to numerous multinational corporations and startups, offering ample opportunities for professional networking and growth
• Bengaluru has a tropical savanna climate, with warm and humid weather throughout the year

Work Schedule: Full-time (40 hours per week) with flexible work arrangements available

ASSUMPTION: Bengaluru's thriving technology industry and high quality of life make it an attractive location for professionals seeking opportunities in the e-commerce and retail sectors. The city's tropical savanna climate may be a consideration for candidates who prefer a warmer climate.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with a member of the HR team
• On-site or virtual interview with the hiring manager and other team members
• Final round interviews with senior leadership or other stakeholders
• Background check and offer extension

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Data analysis and interpretation skills
• Communication and stakeholder management skills
• Leadership and team management skills
• Cultural fit and alignment with Amazon's leadership principles

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of Amazon's business and the role of Amazon Vendor Services (AVS) in the company's overall strategy
• Prepare for behavioral interview questions that focus on your leadership, problem-solving, and strategic thinking skills
• Research Amazon's company culture and leadership principles to ensure a strong cultural fit

ATS Keywords: Account Management, Vendor Management, Data Analysis, Strategic Planning, Team Leadership, Stakeholder Management, Amazon Vendor Services (AVS), E-commerce, Retail, Customer Experience

ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, data analysis, communication, and leadership skills, as well as their cultural fit with Amazon's values and leadership principles.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
• Data analysis and visualization tools (e.g., Tableau, Power BI)
• Project management tools (e.g., Asana, Trello)
• Amazon-specific tools and platforms (e.g., Amazon Seller Central, Amazon Vendor Central)

ASSUMPTION: The ideal candidate will have experience with data analysis and visualization tools, as well as project management tools. Familiarity with Amazon-specific tools and platforms is a plus.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Ownership
• Invent and simplify
• Learn and be curious
• Hire and develop the best
• Insist on the highest standards
• Think big
• Bias for action
• Frugality
• Earn trust

Work Style:

• Fast-paced and dynamic
• Collaborative and cross-functional
• Data-driven and analytical
• Innovative and entrepreneurial
• Customer-centric and focused on delivering results

Self-Assessment Questions:

• Do you have a proven track record of driving results through strategic thinking, data analysis, and team leadership?
• Are you comfortable working in a fast-paced, dynamic environment with a high degree of ambiguity?
• Do you thrive in a collaborative, cross-functional work environment?
• Are you passionate about delivering exceptional customer experiences and driving business growth?
• Do you align with Amazon's leadership principles and company values?

ASSUMPTION: The ideal candidate for this role will be a strategic thinker with a strong track record of driving results and a passion for developing and leading high-performing teams. They will be comfortable working in a fast-paced, dynamic environment with a high degree of ambiguity and will align with Amazon's leadership principles and company values.

⚠️ Potential Challenges

• The role may require frequent travel to meet with Selling Partners and attend industry events
• The nature of the role may involve working with multiple stakeholders and navigating complex organizational structures
• The role may require working with sensitive data and maintaining strict confidentiality
• The role may involve working with vendors from diverse cultural backgrounds and adapting communication styles accordingly

ASSUMPTION: The ideal candidate will be comfortable working with diverse stakeholders and navigating complex organizational structures. They will also be comfortable working with sensitive data and maintaining strict confidentiality.

📈 Similar Roles Comparison

• This role is similar to other account management or vendor management roles in the e-commerce and retail industries, but with a focus on Amazon's unique business model and customer-centric approach
• Amazon's large size and global presence offer opportunities for career growth and development that may not be available in smaller organizations
• This role may require more strategic thinking and data analysis skills than similar roles in other industries, due to Amazon's focus on innovation and continuous improvement

ASSUMPTION: The ideal candidate will have experience in account management or vendor management roles in the e-commerce or retail industries, with a strong focus on data analysis and strategic thinking. They will also be comfortable working in a large, dynamic organization and navigating complex organizational structures.

📝 Sample Projects

• Developing and implementing a strategic joint business plan for a key Selling Partner to drive business growth and improve customer experience
• Conducting a root cause analysis of issues affecting a Selling Partner's business and developing improvement plans to address them
• Analyzing data to identify trends and opportunities in a Selling Partner's product line and developing targeted marketing campaigns to capitalize on them

ASSUMPTION: The ideal candidate will have experience with similar projects in previous roles and will be able to demonstrate their ability to drive results through strategic thinking, data analysis, and team leadership.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and reporting lines for this role?
• How does this role fit into the broader organization and contribute to Amazon's overall strategy?
• What are the key priorities for the first 90 days in this role?
• How does Amazon support the professional development and growth of its employees?
• What are the key challenges facing the Selling Partners in this region and how can this role help address them?

ASSUMPTION: The ideal candidate will be curious and proactive in asking questions that demonstrate their interest in the role and their understanding of Amazon's business.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Amazon Jobs website
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your leadership, problem-solving, and strategic thinking skills
• Research Amazon's company culture and leadership principles to ensure a strong cultural fit
• Follow up with the hiring manager one week after your interview to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.