🔹 Job Title: Manager, Customer Success
🔹 Company: Darktrace
🔹 Location: Melbourne, Victoria, Australia
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)
🔹 Date Posted: Tue Apr 01 2025 17:01:37 GMT+0000
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires leading a team and working closely with multiple departments to ensure the success of Darktrace’s services. The use of "regional team" implies the need for strong leadership skills and experience in managing people.
✅ Drive usage, adoption, renewal, and expansion of Darktrace products
✅ Collaborate with sales and marketing for strategy optimization
✅ Manage a regional team and direct reports
✅ Execute strategic plans and achieve commercial targets including ACV, POV, and Customer Engagement metrics
✅ Provide exceptional leadership and act as an escalation point
✅ Engage in self-guided learning and professional development
✅ Share responsibility for hiring and workforce competency improvement
ASSUMPTION: Emphasis on both strategic leadership and day-to-day management suggests a dual focus on macro and micro management strategies.
Education: Not specified
Experience:
Required Skills:
Preferred Skills:
ASSUMPTION: Based on the role description, it’s likely the candidate should have a background in technology or cybersecurity due to the technical acumen requirement.
Salary Range: Not specified, but likely commensurate with industry standards for senior roles in cybersecurity management.
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: Benefits are assumed based on industry standards and clarification that this is an on-site role suggests potential perks related to in-person teamwork.
Industry: Computer and Network Security, emphasizing AI-driven cybersecurity solutions.
Company Size: Approximately 2,684 employees, indicative of a mid-to-large-sized corporation offering diverse opportunities.
Founded: 2013
Company Description:
Company Specialties:
Company Website: http://www.darktrace.com
ASSUMPTION: Darktrace’s consistent innovation and patent activity suggest strong growth prospects and commitment to cutting-edge technology.
Career Level: Mid-to-senior level management position
Reporting Structure: Reports to the Director of Success
Work Arrangement: On-site, facilitating direct team interaction and management
Growth Opportunities:
ASSUMPTION: High growth can be expected due to the nature of the cybersecurity field and the company’s prominent market position.
Office Type: Corporate office setting within a global network
Office Location(s): Melbourne, additional global offices*
Geographic Context:
Work Schedule: Standard 40-hour workweek
ASSUMPTION: The business environment in Melbourne often supports innovation and tech initiatives, providing exciting collaboration opportunities.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, Cybersecurity, Leadership, AI Solutions
ASSUMPTION: Given Darktrace’s technological focus, the interview process likely heavily features technical evaluations and scenario-based questioning.
ASSUMPTION: The use of advanced analytical tools is crucial for supporting decision-making in customer success strategies.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A cultural fit likely emphasizes innovation and teamwork due to the high-tech and collaborative nature of the work.
ASSUMPTION: The role likely demands constant skill upgrading and strategic agility to match industry volatility.
ASSUMPTION: Similar roles in other companies may not provide the same innovative technology exposure as Darktrace offers.
ASSUMPTION: Projects are assumed based on the role's emphases on leadership and strategic planning.
ASSUMPTION: Questions aim to reveal candidate interest in both role specifics and overall company strategy.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.