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Manager, Digital Account Management

NBCUniversal
Full-time
On-site
New York, United States
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Manager, Digital Account Management

πŸ”Ή Company: NBCUniversal

πŸ”Ή Location: New York, United States

πŸ”Ή Job Type: Full-time, Hybrid

πŸ”Ή Category: Entertainment Providers

πŸ”Ή Date Posted: April 28, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site (Hybrid)

πŸš€ Job Overview

Key aspects of this role include:

  • Leading and managing a team of Account Managers responsible for digital campaign management
  • Overseeing daily workflows, ensuring efficient processes, and driving campaign execution
  • Managing sales planning, billing reconciliation, and revenue allocation
  • Collaborating with digital operations leads and supporting Local Digital Campaign Managers
  • Contributing to weekly briefings and participating in manager-level meetings to improve processes

ASSUMPTION: This role requires a strong background in team management, digital campaign management, and post-sales operations. Candidates should be comfortable working in a fast-paced environment and have excellent communication and organizational skills.

πŸ“‹ Key Responsibilities

βœ… Manage and train Account Management team members to enhance their skills and performance

βœ… Ensure efficient digital processes and workflows

βœ… Provide planning approval and guidance

βœ… Oversee billing, invoicing, and revenue allocation

βœ… Offer support and approval with Operative One (Order Management System)

βœ… Monitor and manage planning requests and responses

βœ… Oversee post-sales campaign pacing and delivery

βœ… Indirectly support Local Digital Campaign Managers

βœ… Disseminate pertinent information and documentation

βœ… Contribute to weekly Account Manager briefings

βœ… Participate in manager-level meetings to discuss process improvements

ASSUMPTION: This role involves a high level of multitasking, prioritization, and attention to detail. Candidates should be comfortable working with tight deadlines and managing a large volume of projects.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 3-4 years of experience managing a sales support team, with a focus on planning and campaign fulfillment

Required Skills:

  • Proven ability to manage and prioritize a large volume of projects with tight deadlines
  • Understanding of trafficking and ad server systems
  • Expertise in post-sales operations
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Exceptional organizational skills and attention to detail
  • Strong interpersonal skills and the ability to motivate a team

Preferred Skills:

  • Experience with Operative One (Order Management System)
  • Familiarity with NBCUniversal's digital platforms and products

ASSUMPTION: Candidates with experience in the entertainment industry or digital media may have an advantage in this role. However, a strong background in team management and digital campaign management is more critical.

πŸ’° Compensation & Benefits

Salary Range: $90,000 - $110,000 (bonus eligible)

Benefits:

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid Leave
  • Tuition Reimbursement
  • Discounts and Perks

Working Hours: 40 hours per week, with a hybrid work arrangement requiring on-site presence at least three days per week

ASSUMPTION: The salary range provided is based on industry standards for a manager-level position in the entertainment industry. However, actual compensation may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Entertainment Providers. NBCUniversal is a leading media and entertainment company that creates, distributes, and brings to life world-class content through its film, television, and streaming platforms, as well as its theme parks and consumer experiences.

Company Size: 10,001+ employees. As a large corporation, NBCUniversal offers numerous opportunities for growth and collaboration. However, applicants should expect a structured and hierarchical work environment.

Founded: NBCUniversal was founded in 2004 as a result of the merger between NBC and Universal Studios. The company has since grown to include a wide range of entertainment and news brands, as well as streaming services and theme parks.

Company Description:

  • NBCUniversal is a subsidiary of Comcast Corporation and one of the world's leading media and entertainment companies.
  • The company owns and operates leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock.
  • NBCUniversal produces and distributes premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and has world-renowned theme parks and attractions through Universal Destinations & Experiences.

Company Specialties:

  • Film and television production and distribution
  • Streaming services
  • Theme parks and consumer experiences
  • News and entertainment broadcasting

Company Website: NBCUniversal.com

ASSUMPTION: NBCUniversal's extensive portfolio of brands and platforms offers applicants a unique opportunity to work on a wide range of projects and content. However, the company's size and complexity may also present challenges in terms of navigating internal structures and processes.

πŸ“Š Role Analysis

Career Level: Managerial. This role is designed for experienced professionals looking to manage a team and drive digital campaign strategies within a large organization.

Reporting Structure: The Manager, Digital Account Management will oversee a team of Account Managers and collaborate with digital operations leads and other stakeholders within NBCUniversal.

Work Arrangement: Hybrid. This role requires on-site presence at least three days per week, with the remaining days worked remotely.

Growth Opportunities:

  • Progression to senior management or leadership roles within NBCUniversal's digital operations
  • Expansion into other areas of the company, such as content creation, marketing, or business development
  • Development of skills and expertise in digital campaign management, team leadership, and process improvement

ASSUMPTION: Given NBCUniversal's size and breadth, there are numerous opportunities for growth and development within the company. However, applicants should be prepared to demonstrate their skills and qualifications to secure these opportunities.

🌍 Location & Work Environment

Office Type: Corporate headquarters. This role is based at NBCUniversal's corporate headquarters in New York City, with a hybrid work arrangement requiring on-site presence at least three days per week.

Office Location(s): 30 Rockefeller Plaza, New York City, NY 10112-0002, US

Geographic Context:

  • New York City is a major global hub for media, entertainment, and finance, offering a vibrant and dynamic work environment.
  • The city's diverse cultural scene, extensive public transportation, and numerous amenities make it an attractive place to live and work.
  • NBCUniversal's headquarters is located in the heart of Midtown Manhattan, close to many of the city's most iconic landmarks and attractions.

Work Schedule: Standard business hours, with the possibility of occasional overtime or weekend work to meet project deadlines.

ASSUMPTION: While the hybrid work arrangement offers some flexibility, applicants should be prepared to commute to the office at least three days per week and be available for meetings and collaboration during standard business hours.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume submission
  • Phone or video screening with the hiring manager
  • In-person interview at NBCUniversal's headquarters
  • Final round interview with key stakeholders or senior leadership

Key Assessment Areas:

  • Team management and leadership skills
  • Digital campaign management experience
  • Problem-solving and decision-making abilities
  • Communication and interpersonal skills
  • Cultural fit and alignment with NBCUniversal's values

Application Tips:

  • Highlight relevant experience in team management, digital campaign management, and post-sales operations
  • Tailor your resume and cover letter to emphasize your skills and qualifications for this specific role
  • Prepare examples of your problem-solving and decision-making abilities, as well as your experience managing projects with tight deadlines
  • Research NBCUniversal's company culture and values to demonstrate your cultural fit and alignment

ATS Keywords: Digital Account Management, Team Management, Campaign Management, Sales Planning, Billing Reconciliation, Operative One, Post-Sales Operations, NBCUniversal

ASSUMPTION: NBCUniversal's application process may involve multiple rounds of interviews and assessments to ensure the best fit for the role and the company. Applicants should be prepared to invest time and effort in the application and interview process.

πŸ› οΈ Tools & Technologies

  • Operative One (Order Management System)
  • Ad server systems (e.g., Google Ad Manager, AppNexus, etc.)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Project management tools (e.g., Asana, Trello, Jira, etc.)

ASSUMPTION: While specific tools and technologies may vary depending on the projects and campaigns managed, applicants should be comfortable working with digital campaign management and project management tools.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation: NBCUniversal encourages creativity, experimentation, and continuous learning
  • Collaboration: The company fosters a culture of teamwork, partnership, and mutual support
  • Excellence: NBCUniversal strives for the highest standards in all aspects of its business

Work Style:

  • Fast-paced and dynamic work environment
  • Cross-functional collaboration and teamwork
  • Focus on results and performance-driven culture

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic work environment?
  • Are you comfortable managing and motivating a team to achieve results?
  • Do you have a proven track record of success in digital campaign management and post-sales operations?
  • Are you able to work collaboratively with diverse teams and stakeholders?

ASSUMPTION: NBCUniversal's company culture values innovation, collaboration, and excellence. Applicants should be comfortable working in a fast-paced, dynamic environment and be able to demonstrate their alignment with the company's values and work style.

⚠️ Potential Challenges

  • Managing a team with varying levels of experience and skillsets
  • Balancing multiple projects and priorities with tight deadlines
  • Navigating a large, complex organization with multiple stakeholders
  • Adapting to changes in the digital landscape and industry trends

ASSUMPTION: While this role presents numerous opportunities for growth and development, applicants should be prepared to face challenges related to team management, project prioritization, and navigating a large organization. Strong communication, organizational, and problem-solving skills will be essential for success in this role.

πŸ“ˆ Similar Roles Comparison

  • Unlike other management roles, this position focuses specifically on digital account management and post-sales operations
  • While the role requires strong team management and leadership skills, the primary focus is on driving digital campaign strategies and ensuring efficient campaign execution
  • Career progression in this role may lead to senior management or leadership positions within NBCUniversal's digital operations or other areas of the company

ASSUMPTION: Applicants should be aware that this role is focused on digital account management and post-sales operations, and may differ from other management roles within NBCUniversal or the broader entertainment industry. However, the skills and experience gained in this role can be valuable for career progression within the company or the industry.

πŸ“ Sample Projects

  • Managing a team to execute a large-scale digital campaign for a major entertainment property
  • Developing and implementing process improvements to streamline digital campaign workflows and increase efficiency
  • Collaborating with cross-functional teams to launch a new digital product or service within NBCUniversal's portfolio

ASSUMPTION: The specific projects and campaigns managed in this role will vary depending on the company's priorities and the digital landscape. However, applicants should be prepared to work on high-profile, high-impact projects that require strong team management, communication, and problem-solving skills.

❓ Key Questions to Ask During Interview

  • Can you describe the team I will be managing and provide insights into their experience and skillsets?
  • How does this role fit into the broader digital operations and strategy at NBCUniversal?
  • What are the key priorities for this role in the first 90 days?
  • How does NBCUniversal support the professional development and growth of its employees?
  • What is the company's approach to work-life balance, and how is this role structured to support that?

ASSUMPTION: Applicants should use the interview process to gather information about the team, the role's fit within the company, and the opportunities for professional development and growth. Asking thoughtful, insightful questions demonstrates your interest in and preparation for the role.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the NBCUniversal job portal
  • Tailor your resume and cover letter to highlight your relevant experience in team management, digital campaign management, and post-sales operations
  • Prepare examples of your problem-solving and decision-making abilities, as well as your experience managing projects with tight deadlines
  • Research NBCUniversal's company culture and values to demonstrate your cultural fit and alignment
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.