📌 Core Information
🔹 Job Title: Manager, External Communications
🔹 Company: EY
🔹 Location: Kuala Lumpur, Malaysia
🔹 Job Type: On-site
🔹 Category: Business Consulting and Services
🔹 Date Posted: May 6, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and managing external communications programs and materials
- Collaborating with various stakeholders, including internal teams, clients, and external partners
- Acting as a focal point for media requests and public relations activities
- Overseeing and managing the organization's digital assets
ASSUMPTION: This role requires a proactive individual who can effectively collaborate with various stakeholders, manage multiple projects under pressure, and ensure consistent messaging and alignment with the brand's tone and voice.
📋 Key Responsibilities
✅ Identify target audiences, tactics, and methods for communications outreach and engagement
✅ Develop relevant and quality external communications programs, plans, and materials, including key messages, content, and positioning
✅ Create and manage content for press releases, speeches, newsletters, social media, and other communication channels
✅ Collaborate with stakeholders across departments to gather insights and ensure messaging is consistent and effective
✅ Serve as the subject matter expert, providing guidance to internal stakeholders on public relations activation
✅ Proactively build relationships and collaborate with media outlets or organizations, community groups, commentators, opinion makers, and relevant influencers to expand outreach, source opportunities, and generate interest in topics
✅ Act as a focal point for media requests - monitoring and responding appropriately to requests from the media
✅ Facilitate and organize media interviews, articles, press briefings, and public speaking engagements for the organization's designated spokespeople
✅ Support preparation of spokespeople for media interactions and public appearances, including the briefing process
✅ Oversee and manage the organization's digital assets, including the website, social media channels, and WhatsApp broadcasts
ASSUMPTION: The role involves a mix of strategic planning, creative content development, and tactical execution, requiring strong project management and delivery skills.
🎯 Required Qualifications
Education: A degree in Mass Communications, Public Relations, Journalism, or a related field
Experience: Minimum 4 years' experience in Communications, Public Relations, Journalism, or a related field
Required Skills:
- Excellent written and oral communications, as well as listening and interpretation skills
- Excellent command of written and spoken English and Bahasa Malaysia
- Analytical, lateral thinker
- Meticulous, with an eye for detail
- Able to work independently, virtually, and collaboratively in a large, matrixed organization
- Strong project management and delivery skills - able to work under pressure, balance several assignments at one time, while prioritizing and meeting deadlines
- Possess confidence and maturity to interact effectively and develop strong working relationships with internal and external stakeholders at all levels
- Able to work with complex and sometimes technical subject matters and turn them into compelling media stories
- Knowledge and sound understanding of the local media environment and social media landscape and best practices
Preferred Skills:
- Experience in a professional services firm or a related industry
- Familiarity with EY's brand and values
ASSUMPTION: The ideal candidate will have a strong background in communications, excellent stakeholder management skills, and a proven track record of delivering high-quality communications programs and materials.
💰 Compensation & Benefits
Salary Range: RM 150,000 - RM 200,000 per annum (Based on industry standards for a mid-level communications manager in Kuala Lumpur)
Benefits:
- Competitive salary and benefits package
- Flexible working arrangements
- Opportunities for professional development and career advancement
- Global mobility opportunities
Working Hours: Full-time (40 hours per week) with flexible working hours and remote work options available
ASSUMPTION: The salary range is an estimate based on industry standards for a mid-level communications manager in Kuala Lumpur. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: EY is a global leader in assurance, tax, transaction, and advisory services. The company operates in over 150 countries and has over 300,000 employees worldwide.
Company Size: EY is a large organization with over 200,000 employees globally. This size offers opportunities for career growth and exposure to diverse projects and industries.
Founded: EY was founded in 1989 through the merger of Ernst & Whinney and Arthur Young & Co.
Company Description:
- EY helps organizations capitalize on new opportunities and manage risks to deliver sustainable growth.
- The company's services include audit, tax, transaction, and consulting services.
- EY's clients range from start-ups to multinational corporations across various industries.
Company Specialties:
- Audit and assurance services
- Tax services
- Transaction services
- Consulting services
Company Website: www.ey.com
ASSUMPTION: EY's global presence and diverse service offerings provide a dynamic and challenging work environment for employees.
📊 Role Analysis
Career Level: Mid-level (Manager)
Reporting Structure: This role reports directly to the Head of Communications or a similar role within the organization.
Work Arrangement: On-site with flexible working hours and remote work options available.
Growth Opportunities:
- Progression to a senior-level role within the communications function
- Expansion into other areas of the business, such as internal communications or marketing
- Opportunities for global mobility and international assignments
ASSUMPTION: This role offers a clear career path for ambitious and talented communications professionals looking to advance their careers within a global organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art facilities
Office Location(s): Kuala Lumpur, Malaysia
Geographic Context:
- Kuala Lumpur is the capital and largest city of Malaysia, with a population of over 1.8 million people.
- The city is a major commercial hub and a significant financial center in Southeast Asia.
- Kuala Lumpur offers a mix of modern urban living and traditional Malaysian culture, with numerous attractions, shopping malls, and entertainment options.
Work Schedule: Full-time (40 hours per week) with flexible working hours and remote work options available
ASSUMPTION: Kuala Lumpur's vibrant and multicultural environment provides an exciting backdrop for this role, with ample opportunities for personal and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Communication skills, both written and verbal
- Stakeholder management and collaboration
- Project management and delivery skills
- Cultural fit and alignment with EY's values
- Problem-solving and analytical skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your previous communications work, including press releases, articles, and social media campaigns
- Research EY's brand and values to demonstrate your understanding of the organization and its culture
- Practice common interview questions and prepare thoughtful questions to ask the interviewer
ATS Keywords: External Communications, Manager, Public Relations, Media Relations, Stakeholder Management, Project Management, Content Creation, Digital Asset Management, Media Monitoring, Media Engagement
ASSUMPTION: EY's application process is competitive, and candidates should be prepared to demonstrate their skills and experiences throughout multiple rounds of interviews.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Content management systems (e.g., WordPress, Drupal)
- Social media platforms (e.g., Facebook, Twitter, LinkedIn)
- Media monitoring tools (e.g., Mention, Brand24)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are commonly used in the communications and public relations industry.
👔 Cultural Fit Considerations
Company Values:
- Building a better working world
- Integrity
- Quality
- One global team
- Respect for each other
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering high-quality work
- Adaptable and open to feedback
- Proactive and self-motivated
Self-Assessment Questions:
- Do you have a strong commitment to EY's purpose of building a better working world?
- Are you comfortable working in a fast-paced, dynamic environment with tight deadlines?
- Can you effectively manage multiple projects and stakeholders simultaneously?
- Do you have a proven track record of delivering high-quality communications programs and materials?
ASSUMPTION: Candidates who align with EY's values and work style will be most successful in this role.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously can be challenging and stressful at times
- Working with complex and sometimes technical subject matters may require additional research and learning
- The fast-paced nature of the role may require long hours and weekend work
- EY's global presence may result in occasional international travel
ASSUMPTION: These challenges are inherent to the role and can be managed effectively with strong project management skills, adaptability, and a results-driven mindset.
📈 Similar Roles Comparison
- This role is similar to a Communications Manager or Public Relations Manager position in a professional services firm or a related industry
- However, EY's global presence and diverse service offerings set it apart from other organizations in the industry
- Career progression in this role may lead to senior-level positions within the communications function or expansion into other areas of the business
ASSUMPTION: While this role shares similarities with other communications manager positions, its unique context within EY offers distinct opportunities for growth and development.
📝 Sample Projects
- Developing and executing a comprehensive communications plan for a major company announcement or event
- Creating and managing content for a high-profile media campaign, including press releases, articles, and social media posts
- Collaborating with internal stakeholders to gather insights and ensure consistent messaging across various channels and platforms
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for success in this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the broader communications and marketing strategy for the organization?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- What opportunities are there for professional development and growth within the communications function or the broader organization?
- How does EY support work-life balance for its employees?
ASSUMPTION: Asking thoughtful and relevant questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your previous communications work, including press releases, articles, and social media campaigns
- Research EY's brand and values to demonstrate your understanding of the organization and its culture
- Practice common interview questions and prepare thoughtful questions to ask the interviewer
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
