Manager, Internal Communications

📌 Core Information - Job Title: Manager, Internal Communications - Company: Yum! Brands (KFC Corporation) - Location: Plano, Texas, United States - Job Type: On-site, Full-time - Category: Communications, Internal Communications, Corporate Communications - Date Posted: April 15, 2025 - Experience Level: 10+ years 🚀 Job Overview Key aspects of this role include: - Developing and executing impactful internal communications and employer branding initiatives - Fostering a strong, winning culture and positioning KFC as the ultimate employer of choice in the quick-service restaurant industry - Collaborating with senior leaders and cross-functional teams to craft compelling narratives and strategies - Working with cutting-edge digital tools to enhance communication platforms and deliver seamless, impactful information-sharing across the organization ASSUMPTION: This role requires a strategic mindset, exceptional communication skills, and the ability to thrive in a fast-paced, collaborative environment. 📋 Key Responsibilities - Design and execute internal communication channel strategy: - Develop an internal channel strategy that effectively empowers teams to deliver on goals and objectives - Manage and maintain the intranet (TeamKFC) and weekly newsletters (Franchisees and Corporate employees) - Own the master integrated communications calendar, collaborating with key partners to achieve a clear 360-degree storytelling approach - Drive awareness for KFC US and downstream stakeholders by crafting compelling multi-media communications that clearly articulate the company’s key messages and business priorities - Shape an engaging and relevant TeamKFC experience by leading the development and execution of content strategy and maintaining intranet content - Enable impactful, memorable meetings and events by ensuring consistency in content creation and supporting planning and implementation - Ensure consistent digital comms by supporting all digital comms platforms and helping develop new platforms being launched in restaurants (e.g., digital comms boards, team member apps) - Manage internal comms budget and relationship management with key vendors and agencies - Pioneer executive communication and thought leadership strategies: - Identify key moments to strategically leverage executive voices beyond daily business needs - Prepare executives for key speaking opportunities, including developing talking points, scripts, reactive messaging, power points, and other materials - Craft compelling thought leadership platforms for key executives, including short- and long-term strategies - Collaborate with external communications teams and marketing partners to leverage executive platforms for integrated storytelling moments that strengthen the brand’s reputation - Champion KFC US employer branding: - Collaborate with key People & Culture partners to design and execute employer branding strategy - Leverage analytics tools to assess, report, and recommend actions to increase employer branding opportunities - Integrate key employer branding messages across strategic channels and align initiatives with enterprise initiatives - Serve as co-lead of culture squad for KFC US ASSUMPTION: This role requires strong project management capabilities, exceptional communication skills, and the ability to operate effectively in a fast-paced, dynamic environment. 🎯 Required Qualifications - Education: - Bachelor’s degree from an accredited 4-year university in Communications, Journalism, English, or a related field - Experience: - 8+ years of experience with a Bachelor’s degree, 6+ years with a Master’s degree - Experience in an Internal/Corporate Communication position for a consumer products company ($500M+ in size) preferred - Required Skills: - Excellent oral and written communication and negotiation skills to influence and drive action from stakeholders; ability to present effectively to executive leaders - Strong analytical skills to leverage data-driven insights to inform business decisions - Exceptional project management capabilities, including overseeing and delivering great outcomes in a fast-paced environment - Preferred Skills: - Experience with digital communication platforms and tools - Familiarity with the quick-service restaurant industry ASSUMPTION: Candidates with experience in consumer products companies and familiarity with the quick-service restaurant industry will have a competitive advantage. 💰 Compensation & Benefits - Salary Range: $120,000 - $160,000 per year (based on industry standards for similar roles in the quick-service restaurant industry and Plano, Texas) - Assumption: Salary range is estimated based on industry standards for similar roles in the quick-service restaurant industry and Plano, Texas, as the job posting does not provide salary information. - Benefits: - Comprehensive health, dental, and vision insurance - 401(k) with company match - Generous paid time off and holidays - Employee discounts on KFC products and services - Tuition assistance and professional development opportunities - Employee assistance program - Working Hours: Full-time, 40 hours per week - Assumption: Standard full-time work arrangement, as the job posting does not specify working hours. 📌 Applicant Insights 🔍 Company Context - Industry: Quick-service restaurant (QSR) industry, part of the broader food and beverage sector - Company Size: Large (10,001+ employees) - Assumption: Yum! Brands, Inc. is a large corporation with over 45,000 restaurants in more than 135 countries and territories, making it one of the world's largest restaurant companies. - Founded: 1958 (as Pizza Hut, later acquired by Yum! Brands in 1977) - Assumption: Yum! Brands, Inc. was founded in 1958 as Pizza Hut, and later acquired by Yum! Brands in 1977. The company's headquarters are in Plano, Texas. - Company Description: - Yum! Brands, Inc. is a global leader in the restaurant industry, operating over 50,000 restaurants in more than 150 countries and territories under the iconic KFC, Pizza Hut, and Taco Bell brands. - The company is known for its commitment to innovation, quality, and customer satisfaction, as well as its focus on employee development and growth. - Company Specialties: - Quick-service restaurant (QSR) operations - Franchising and licensing - Global expansion and market penetration - Brand management and marketing - Menu innovation and product development - Supply chain and logistics - Company Website: 📊 Role Analysis - Career Level: Mid to Senior level, with potential for growth into a leadership role - Reporting Structure: This role reports directly to the Senior Director, Internal Communications, and may have supervisory responsibilities for junior team members or external vendors. - Work Arrangement: On-site, full-time, with potential for remote work or hybrid arrangements for specific tasks or projects. - Growth Opportunities: - Potential to advance to a leadership role within the internal communications or employer branding function - Opportunities to work on high-impact projects and initiatives that drive business results - Exposure to senior leaders and cross-functional teams, providing opportunities for professional development and networking ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on the organization's culture and employer brand. 🌍 Location & Work Environment - Office Type: Corporate headquarters office, with a collaborative and fast-paced work environment - Office Location(s): Plano, Texas - Assumption: The role is based at the company's headquarters in Plano, Texas, with potential for occasional travel to other office locations or restaurants as needed. - Geographic Context: - Plano, Texas, is a suburb of Dallas-Fort Worth, offering a mix of urban and suburban living with a relatively low cost of living compared to other major metropolitan areas in the United States. - The region has a diverse economy, with significant employment opportunities in industries such as technology, healthcare, and energy, in addition to hospitality and tourism. - Work Schedule: Standard full-time work arrangement, with potential for flexible hours or remote work for specific tasks or projects. - Assumption: The role follows a standard full-time work arrangement, with potential for flexible hours or remote work for specific tasks or projects, as determined by the hiring manager and the needs of the business. ASSUMPTION: Candidates should be prepared to work in a fast-paced, collaborative office environment and may be required to travel occasionally for business purposes. 💼 Interview & Application Insights - Typical Process: - Phone or video screening - In-person or virtual interviews with hiring manager and key stakeholders - Final round interviews with senior leadership - Background check and reference check - Key Assessment Areas: - Communication skills (written and verbal) - Project management and organizational skills - Analytical and problem-solving skills - Cultural fit and alignment with company values - Application Tips: - Tailor your resume and cover letter to highlight relevant experience and skills for this role - Showcase your ability to develop and execute strategic communication plans and employer branding initiatives - Demonstrate your understanding of the quick-service restaurant industry and KFC's brand identity - Prepare examples of your work that showcase your creativity, innovation, and ability to drive results - ATS Keywords: Internal Communications, Corporate Communications, Employer Branding, Strategic Planning, Project Management, Executive Communications, Thought Leadership, Digital Communications, Quick-Service Restaurant Industry, KFC, Yum! Brands ASSUMPTION: Candidates should tailor their application materials to include relevant ATS keywords and demonstrate their fit for the role through specific examples and anecdotes. 🛠️ Tools & Technologies - Microsoft Office Suite (Word, Excel, PowerPoint) - Project management tools (e.g., Asana, Trello, Microsoft Project) - Digital communication platforms and tools (e.g., Slack, Microsoft Teams, Yammer) - Analytics tools (e.g., Google Analytics, Tableau, Power BI) - Social media management tools (e.g., Hootsuite, Buffer, Sprout Social) - Customer relationship management (CRM) software (e.g., Salesforce, HubSpot, Zoho CRM) - Enterprise resource planning (ERP) systems (e.g., SAP, Oracle, Microsoft Dynamics 365) ASSUMPTION: Candidates should have experience with relevant communication, project management, and analytics tools, as well as a willingness to learn and adapt to new technologies as needed. 👔 Cultural Fit Considerations - Company Values: - Customer centricity - Innovation and continuous improvement - Integrity and accountability - Diversity, equity, and inclusion - Collaboration and teamwork - Fun and passion for what we do - Work Style: - Fast-paced and dynamic - Collaborative and team-oriented - Results-driven and focused on delivering impact - Adaptable and resilient in the face of change and challenges - Committed to personal and professional growth and development - Self-Assessment Questions: - How do you align with KFC's mission, values, and strategic priorities, and how will you contribute to our culture as an employee? - How do you approach working in a fast-paced, collaborative environment, and how do you ensure effective communication and project management in this setting? - How do you stay up-to-date with industry trends and best practices in internal communications and employer branding, and how do you apply this knowledge to drive results for the organization? ASSUMPTION: Candidates should be able to demonstrate a strong cultural fit with KFC's values and work style, as well as a commitment to personal and professional growth and development. ⚠️ Potential Challenges - Working in a fast-paced, dynamic environment with competing priorities and tight deadlines - Managing multiple stakeholders and balancing the needs of various internal and external audiences - Navigating a large, complex organization with multiple brands and global operations - Adapting to change and ambiguity in a rapidly evolving business landscape - Balancing the need for strategic, long-term planning with the demands of day-to-day tactical execution ASSUMPTION: Candidates should be prepared to work in a fast-paced, dynamic environment and demonstrate strong project management, communication, and adaptability skills to succeed in this role. 📈 Similar Roles Comparison - How this role differs from related positions: - This role focuses specifically on internal communications and employer branding for KFC US, while related roles may have a broader scope or focus on external communications. - This role requires experience in the quick-service restaurant industry and familiarity with KFC's brand identity, while related roles may not have these specific requirements. - Industry-specific context: - The quick-service restaurant industry is highly competitive and fast-paced, with a constant need for innovation and adaptation to changing consumer preferences and market trends. - Effective internal communications and employer branding are critical to attracting, retaining, and engaging top talent in this dynamic and demanding industry. - Career path comparison: - This role offers a clear path for career progression within the internal communications and employer branding function, with opportunities to advance to leadership roles and work on high-impact projects and initiatives. - Related roles may offer different career paths, such as transitioning into external communications, marketing, or human resources functions. ASSUMPTION: Candidates should understand the unique aspects of this role and how it differs from related positions, as well as the industry-specific context and career path opportunities. 📝 Sample Projects - Developing and executing a comprehensive internal communications strategy to support a major organizational restructuring or transformation initiative - Creating and implementing an employer branding campaign to attract and retain top talent in a competitive labor market - Managing a cross-functional team to plan and execute a high-profile executive communication event or announcement - Conducting a comprehensive audit of internal communication channels and making data-driven recommendations to optimize their effectiveness - Developing and delivering training sessions or workshops to upskill internal stakeholders on communication best practices and tools ASSUMPTION: Candidates should be prepared to provide specific examples of their work and how it aligns with the responsibilities and requirements of this role. ❓ Key Questions to Ask During Interview - What are the most pressing internal communications challenges facing KFC US, and how does this role address them? - How does this role collaborate with other functions, such as marketing, human resources, and operations, to drive integrated communications and employer branding strategies? - What are the key priorities for the first 90 days in this role, and how can I make a meaningful impact on the organization during this time? - How does KFC US support the professional development and growth of its internal communications and employer branding team members? - What are the key performance indicators (KPIs) for this role, and how will my success be measured and evaluated? ASSUMPTION: Candidates should ask thoughtful, insightful questions that demonstrate their understanding of the role, the organization, and the industry, as well as their commitment to driving results and contributing to the company's success. 📌 Next Steps for Applicants - To apply for this position: - Submit your application through the provided link: [Application URL] - Tailor your resume and cover letter to highlight your relevant experience and skills for this role, using the provided ATS keywords to optimize your application. - Prepare examples of your work that showcase your creativity, innovation, and ability to drive results in internal communications and employer branding initiatives. - Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest and reiterate your qualifications for the role. - If you are selected for an interview, research the company, the role, and the industry to demonstrate your knowledge and enthusiasm for the opportunity. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.