📌 Core Information
🔹 Job Title: Manager, Resorts & Loyalty Marketing
🔹 Company: Melco Resorts & Entertainment
🔹 Location: City of Dreams Manila, Philippines
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Gaming
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Overseeing daily operations of the loyalty club, ensuring high standards of customer service and policy implementation.
- Supervising and coaching staff to maximize productivity and well-being.
- Liaising with various departments to manage membership services, gaming promotions, and recruitment.
- Tracking and reporting overall performance and productivity of the resorts & loyalty marketing department.
- Managing and coordinating supply and consumption of club operating supplies and redemption merchandises.
ASSUMPTION: This role requires strong leadership, communication, and organizational skills to manage a team and coordinate with multiple departments.
📋 Key Responsibilities
✅ Ensure best practices are consistently implemented by the team to maximize productivity and staff well-being.
✅ Maintain high levels of staff morale through effective communication and coaching.
✅ Supervise and evaluate staff performance, providing regular feedback and training as needed.
✅ Liaise with Human Resources to ensure recruitment, training, and evaluation of staff are in order and well-progressed.
✅ Track and provide appropriate reports to management on the overall performance and productivity of the resorts & loyalty marketing department.
✅ Manage and coordinate the supply and consumption of club operating supplies, promotional prizes/display/collaterals, and redemption merchandises.
✅ Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
ASSUMPTION: This role involves a significant amount of administrative tasks, staff management, and cross-departmental coordination.
🎯 Required Qualifications
Education: Degree holder or higher in Marketing major is preferred.
Experience: Minimum 5 years’ experience in a Supervisory role within the Gaming, Hospitality, or related industry is preferred.
Required Skills:
- Displays a high commitment to improving customer service
- Adopts and implements new approaches and practices to meet changing circumstances
- Employee development
- Fluent in spoken & written English, knowledge of other languages is advantageous
- Proficient in PC knowledge (MS Office)
Preferred Skills:
- Individual Leadership
- Encourages people to work as a team
- Attention to detail
- Willing to work on shift
- Work independently and self-motivated
- Motivates others to achieve business objectives and common goals
- To be flexible and accordingly as this position may require extra hours out of normal work hours
ASSUMPTION: Given the nature of the role, candidates with supervisory experience and a marketing background are likely to be the best fit.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Manager role in the Gaming & Hospitality sector in the Philippines, the estimated salary range is PHP 150,000 - PHP 250,000 per month.
Benefits:
- Health insurance
- Dental insurance
- Life insurance
- Retirement plan
- Employee discounts
- Gym membership
Working Hours: Full-time position with a typical workweek of 40 hours. May require extra hours out of normal work hours as needed.
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Gaming. Melco Resorts & Entertainment is a leading developer, owner, and operator of casino gaming and entertainment casino resort facilities in Asia.
Company Size: 10,001+ employees. As a large organization, Melco offers extensive resources and growth opportunities for employees.
Founded: Melco Resorts & Entertainment was founded in 2004 and has since grown to become a major player in the Asian gaming and hospitality industry.
Company Description:
- Melco Resorts & Entertainment is an award-winning developer, owner, and operator of casino gaming and entertainment casino resort facilities in Asia.
- The company operates integrated resorts, luxury hotels, and electronic gaming machine operations in Macau, the Philippines, and other locations in Asia.
- Melco is committed to delivering world-class entertainment experiences and creating memorable moments for its guests.
Company Specialties:
- Gaming
- Hospitality
- Hotels
- Food & Beverage
- Entertainment
- Retail
- and Conferences
Company Website: http://www.melco-resorts.com
ASSUMPTION: Melco Resorts & Entertainment is a well-established company with a strong reputation in the gaming and hospitality industry, offering numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level management. This role involves supervising a team and coordinating with various departments, requiring strong leadership and organizational skills.
Reporting Structure: The Manager, Resorts & Loyalty Marketing reports directly to the Director of Resorts & Loyalty Marketing and oversees the Assistant Manager, Senior Host, and Host.
Work Arrangement: On-site, full-time position with a typical workweek of 40 hours. May require extra hours out of normal work hours as needed.
Growth Opportunities:
- Progression to a senior management or director role within the Resorts & Loyalty Marketing department or other departments within Melco Resorts & Entertainment.
- Expanding skills and knowledge through training and development opportunities offered by the company.
- Gaining experience in a dynamic and fast-paced industry with opportunities to work on diverse projects and initiatives.
ASSUMPTION: This role offers significant opportunities for career growth and development within Melco Resorts & Entertainment and the broader gaming and hospitality industry.
🌍 Location & Work Environment
Office Type: Integrated resort. The City of Dreams Manila is a luxury integrated resort featuring a casino, hotels, restaurants, and other entertainment facilities.
Office Location(s): City of Dreams Manila, Philippines
Geographic Context:
- The City of Dreams Manila is located in the Entertainment City district of Parañaque, Philippines, approximately 7 kilometers from Manila's central business district.
- The resort is easily accessible via public transportation and offers ample parking for employees and guests.
- The surrounding area offers a mix of residential, commercial, and entertainment establishments, providing a vibrant and dynamic work environment.
Work Schedule: Full-time position with a typical workweek of 40 hours. May require extra hours out of normal work hours as needed, including evenings, weekends, and holidays to support resort operations.
ASSUMPTION: The City of Dreams Manila offers a dynamic and engaging work environment, with opportunities to interact with guests and colleagues from diverse backgrounds.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager and/or other department representatives
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Leadership and management skills
- Communication and interpersonal skills
- Problem-solving and decision-making abilities
- Industry knowledge and understanding of gaming and hospitality operations
- Cultural fit and alignment with Melco Resorts & Entertainment's values
Application Tips:
- Highlight relevant experience and achievements in your resume, particularly those demonstrating strong leadership, management, and customer service skills.
- Tailor your cover letter to emphasize your fit for the role and your enthusiasm for the gaming and hospitality industry.
- Prepare for behavioral and situational interview questions that assess your problem-solving, decision-making, and leadership skills.
- Research Melco Resorts & Entertainment and the City of Dreams Manila to demonstrate your understanding of the company and its operations.
ATS Keywords: Customer Service, Employee Development, Leadership, Teamwork, Attention to Detail, Self-Motivation, Communication, Coaching, Policy Development, Performance Tracking, Problem Solving, Flexibility, MS Office, Bilingualism, Adaptability, Staff Supervision
ASSUMPTION: Melco Resorts & Entertainment uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software (e.g., Salesforce, Zoho CRM)
- Project management tools (e.g., Asana, Trello)
- Gaming and hospitality-specific software (e.g., casino management systems, property management systems)
ASSUMPTION: Familiarity with Microsoft Office Suite and relevant gaming and hospitality software is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Respect
- Excellence
- Teamwork
- Innovation
- Sustainability
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on delivering exceptional customer experiences
- Adaptable and responsive to changing circumstances
Self-Assessment Questions:
- Do you possess strong leadership and management skills, with a proven track record of driving team performance and achieving results?
- Are you comfortable working in a dynamic and fast-paced environment, with the ability to adapt to changing circumstances and priorities?
- Do you thrive in a collaborative and team-oriented work environment, with a focus on delivering exceptional customer experiences?
ASSUMPTION: Candidates who align with Melco Resorts & Entertainment's values and work style are likely to be the best fit for this role.
⚠️ Potential Challenges
- Managing a diverse team with varying levels of experience and skills
- Balancing multiple priorities and deadlines in a fast-paced environment
- Adapting to changes in policies, procedures, and guest expectations
- Working evenings, weekends, and holidays to support resort operations
ASSUMPTION: These challenges are common in the gaming and hospitality industry and can be effectively managed by a strong and adaptable leader.
📈 Similar Roles Comparison
- Compared to other management roles in the gaming and hospitality industry, this role places a greater emphasis on customer service, staff management, and cross-departmental coordination.
- In terms of industry-specific context, this role is unique to the gaming and hospitality sector, with a focus on managing loyalty programs and membership services.
- Career path comparison: This role can lead to senior management or director positions within the Resorts & Loyalty Marketing department or other departments within Melco Resorts & Entertainment.
ASSUMPTION: This role offers unique opportunities and challenges compared to similar roles in other industries or within Melco Resorts & Entertainment.
📝 Sample Projects
- Developing and implementing new approaches to improve customer service and loyalty program engagement
- Coordinating with various departments to execute gaming promotional activities and membership service initiatives
- Managing staff recruitment, training, and evaluation to ensure high levels of performance and productivity
ASSUMPTION: These sample projects demonstrate the diverse range of responsibilities and initiatives that the Manager, Resorts & Loyalty Marketing may be involved in.
❓ Key Questions to Ask During Interview
- Can you describe the team I will be managing and provide insight into their skills, experience, and development needs?
- How does this role fit into the overall organizational structure, and who will I be working closely with?
- What are the key priorities for this role in the first 90 days, and how will my performance be evaluated?
- What opportunities are there for professional development and growth within Melco Resorts & Entertainment?
- How does Melco Resorts & Entertainment support work-life balance for its employees?
ASSUMPTION: Asking these questions can help you better understand the role, the team, and the company culture, enabling you to make a more informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, particularly those demonstrating strong leadership, management, and customer service abilities.
- Write a compelling cover letter that emphasizes your fit for the role and your enthusiasm for the gaming and hospitality industry.
- Prepare for behavioral and situational interview questions that assess your problem-solving, decision-making, and leadership skills.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
