🔹 Job Title: Manager, Strategic Account Management
🔹 Company: Delivery Hero
🔹 Location: Phnom Penh, Cambodia
🔹 Job Type: Full-time
🔹 Category: Management
🔹 Date Posted: June 25, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a high level of strategic thinking, vendor management, and negotiation skills. It is ideal for candidates with experience in account management or similar roles within the food or tech industries.
✅ Handle strategic vendors and act as the main contact person for our top vendors
✅ Identify and address problem areas and build a strong loyalty between foodpanda and restaurant owners
✅ Strategic planning to improve on vendor’s performance
✅ Coordinate with vendors to get monthly deals, promotions, and creative campaigns with key vendors
✅ Collaborate with different departments to improve vendor performance and solve problems
✅ Contact vendors with high fail rates to learn the root cause and find out the reasons to see where we can assist vendors in reducing the fail rates
✅ Build and maintain strong relationships with vendors
✅ Renegotiate commission/exclusivity with vendors to support the revenue stream
✅ Provide operational and administrative support for the business
✅ Other tasks assigned by the line manager
ASSUMPTION: The role involves a mix of strategic planning, vendor management, and operational support. It requires strong communication, problem-solving, and negotiation skills.
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: Proven experience (2-5 years) in account management, vendor management, or a similar role within the food or tech industries
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with a background in account management, vendor management, or a related field will be best suited for this role. Fluency in English is essential, and knowledge of additional languages may be an advantage.
Salary Range: The salary range for this role is $45,000 - $65,000 per year, depending on experience and qualifications. This is an estimate based on industry standards for a mid-senior level management role in the tech industry in Phnom Penh.
Benefits:
Working Hours: Full-time position with standard office hours (Monday-Friday, 8:00 AM - 5:00 PM). Occasional work on weekends may be required.
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience. Benefits are subject to change and may vary by location.
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.
Company Size: Delivery Hero is a large company with over 10,000 employees worldwide. This size offers opportunities for growth and career advancement.
Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.
Company Description:
Company Specialties:
Company Website: www.deliveryhero.com
ASSUMPTION: Delivery Hero's large size and global presence offer numerous opportunities for career growth and development.
Career Level: This role is at the mid-senior level, requiring a balance of strategic thinking and operational execution.
Reporting Structure: The manager will report directly to the Head of Strategic Account Management and will oversee a team of account managers.
Work Arrangement: This is an on-site role based in Phnom Penh, Cambodia. Occasional remote work may be possible, but the role requires a significant presence in the office.
Growth Opportunities:
ASSUMPTION: This role offers significant opportunities for career growth and development within the Delivery Hero organization.
Office Type: Delivery Hero's Phnom Penh office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): Oranienburger Straße 70, Berlin, Germany (headquarters); additional locations in over 70 countries worldwide
Geographic Context:
Work Schedule: Standard office hours (Monday-Friday, 8:00 AM - 5:00 PM) with occasional work on weekends as needed.
ASSUMPTION: The work environment at Delivery Hero's Phnom Penh office is collaborative and dynamic, with a strong focus on innovation and growth.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Strategic Account Management, Vendor Management, Account Management, Strategic Planning, Problem Solving, Negotiation, Communication, Food Delivery, Tech Industry
ASSUMPTION: The application process at Delivery Hero is competitive, and candidates should be prepared to demonstrate their skills and qualifications throughout the interview process.
ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned quickly by candidates with relevant experience.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who are a strong cultural fit with Delivery Hero will be self-motivated, results-driven, and comfortable working in a fast-paced, collaborative environment.
ASSUMPTION: The role presents unique challenges that require strong communication, negotiation, and time management skills.
ASSUMPTION: This role offers a unique blend of strategic planning, vendor management, and operational support, making it distinct from other account management roles in the industry.
ASSUMPTION: Sample projects for this role will involve strategic planning, vendor management, and collaboration with cross-functional teams to drive results and improve vendor performance.
ASSUMPTION: Asking insightful questions during the interview process will demonstrate your interest in the role and help you better understand the company and its culture.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.